SlideShare a Scribd company logo
Managing Your  On-Line Reputation   Google Alerts, Twitter and More Scott Thomas Brewster House Bed & Breakfast Freeport, Maine
Agenda ,[object Object]
How to monitor your reputation
Tools you can use
WHY? ... do I need to monitor my reputation? After all...
Why do you need reputation management? ,[object Object]
I don't use social media
All my guests love me ,[object Object],[object Object]
All my guests say they had a great time, and will be back
Why you need reputation management ,[object Object],? ,[object Object],[object Object]
Why you need reputation management ,[object Object]
Why you need reputation management Do you think you  EVER  will?
Why you need reputation management In the age of social media... what happens at YOUR property stays on
Why you need reputation management ,[object Object]
Posted them on Facebook, Twitter and as many as 100 other social networks...
Posted a review (with video and/or photos) on TripAdvisor, Yelp, or others AT THE SAME TIME!!!
Why you need reputation management ,[object Object]
Why you need reputation management You can not react to what is being  said about your business  unless you can find out about it.
Finding out what is being said ,[object Object]
S earch for blogs
S earch social media
A lerts: Let the searches come to you
D eal with comments (both positive and negative)
Search the Web ,[object Object]
Search ,[object Object]
Names of primary owners/employees
Social media usernames
Your web address(es)
Search for blogs ,[object Object]
Technorati
Other blog search engines
Automating the Search ,[object Object]
Google Alerts
Automating the Search ,[object Object]
Automating the Search ,[object Object]
Automating the Search ,[object Object]
Automating the Search ,[object Object]
Automating the Search ,[object Object]

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Managing Your Online Reputation

Editor's Notes

  1. Use (at least) Google, Yahoo and Bing Repeat the search periodically to be sure you stay up to date
  2. Using the box at right a single alert can be quickly defined. To manage existing alerts (or create new alerts), click the link at lower left
  3. Using the box at right a single alert can be quickly defined. To manage existing alerts (or create new alerts), click the link at lower left
  4. Using the box at right a single alert can be quickly defined. To manage existing alerts (or create new alerts), click the link at lower left
  5. Using the box at right a single alert can be quickly defined. To manage existing alerts (or create new alerts), click the link at lower left
  6. Using the box at right a single alert can be quickly defined. To manage existing alerts (or create new alerts), click the link at lower left
  7. Using the box at right a single alert can be quickly defined. To manage existing alerts (or create new alerts), click the link at lower left
  8. Using the box at right a single alert can be quickly defined. To manage existing alerts (or create new alerts), click the link at lower left
  9. Using the box at right a single alert can be quickly defined. To manage existing alerts (or create new alerts), click the link at lower left
  10. Using the box at right a single alert can be quickly defined. To manage existing alerts (or create new alerts), click the link at lower left
  11. Using the box at right a single alert can be quickly defined. To manage existing alerts (or create new alerts), click the link at lower left
  12. Using the box at right a single alert can be quickly defined. To manage existing alerts (or create new alerts), click the link at lower left
  13. Using the box at right a single alert can be quickly defined. To manage existing alerts (or create new alerts), click the link at lower left
  14. With the transparency and immediacy of the online world, delaying a response smacks of a cover-up almost as much as giving an evasive response. Immediate response (as in minutes) is not necessary, but if days go by, you have missed the opportunity to appear transparent and forthright.
  15. TripAdvisor's guidelines for owner responses may be found at: http://www.tripadvisor.com/help/management_response_guidelines According to their policies, they will not accept a management response that does not comply with them.