A few slides that help tee up a long Q&A session / panel discussion. See the recording here: https://info.kainexus.com/continuous-improvement/managing-transformation-projects-improvements-and-learning-in-a-virtual-environment/webinar/signup Presented by Cliona Archambeault and Penny Iannelli of UMass Memorial Health Join us for a panel discussion with two leaders from UMass Memorial Health (UMMH) as we discuss how they’ve created a culture of continuous improvement at UMMH that has led to more than 100,000 employee ideas being implemented! They both work for a healthcare organization – this is true – but please keep reading (and join us!) if you work in other sectors, including manufacturing. Why? Our two panelists both worked in industry (including Intel), and they (and other UMMH leaders) are influenced by former Toyota people. We know there will be stories and lessons learned that are transferrable to other healthcare organizations – or companies in any industry – because it comes down to the three things we always talk about at KaiNexus: methodology, leadership, and technology. We are proud that UMMH is a KaiNexus customer and that they use our technology platform to facilitate and document their work – in addition to tabulating their great results.

1. Managing Transformation Projects,
Improvements, and Learning in
a Virtual Environment
Host: Mark Graban
Senior Advisor, KaiNexus
Mark@KaiNexus.com
Cliona Archambeault
Senior Director, Process Improvement
UMass Memorial Health Care
Hosted by
Penny Iannelli
Chief Transformation Officer
UMass Memorial Health Care

2. About Our Panelists
• B.S. Biomedical & Mechanical
Engineering, Rensselaer Polytechnic
Institute
• MBA, Worcester Polytechnic Institute
• Lean Six Sigma Master Black Belt
• B.S. Chemical Engineering,
Rensselaer Polytechnic Institute
• Lean Six Sigma Master Black Belt
• PMP Certified
• Lean Certifications
Hosted by
Cliona Archambeault
Senior Director, Process Improvement
UMass Memorial Health Care
Penny Iannelli
Chief Transformation Officer
UMass Memorial Health Care

3. 5
CITC
Center for Innovation & Transformational
Change

4. OUR HEALTH SYSTEM

5. SOUTHBRIDGE
UMass Memorial Harrington
Harrington Hospital-Southbridge
100 South Street
Harrington HealthCare-Webster
340 Thompson Road

6. CITC: Who We Are?
CITC Stands for Center for Innovation and Transformational Change
Formed back in 2009
We are the strategic execution arm for CEO strategy
8

7. Ø Business Intelligence
Development
Ø Report Developers
Ø Data Warehouse
Development
Ø Data Governance Office
CITC includes Process Engineering, Enterprise Analytics & Data
Warehouse Integration, and Transformation Portfolio
CITC
Strategic
Transformation
Portfolio
Process Engineering
Enterprise Analytics &
Data Warehouse
Integration
Ø Strategic Project &
Program Management
Ø Program Business
Analysts
Ø Program Directors
Ø Lean Six Sigma
Master Black Belts
Ø Lean Six Sigma
Black Belts
Ø Health Systems
Engineering
Reporting Directly to CEO (Dr. Eric Dickson)

8. Ø Business Intelligence
Development
Ø Report Developers
Ø Data Warehouse
Development
Ø Data Governance Office
CITC includes Process Engineering, Enterprise Analytics & Data
Warehouse Integration, and Transformation Portfolio
CITC
Strategic
Transformation
Portfolio
Process Engineering
Enterprise Analytics &
Data Warehouse
Integration
Ø Strategic Project &
Program Management
Ø Program Business
Analysts
Ø Program Directors
Ø Lean Six Sigma
Master Black Belts
Ø Lean Six Sigma
Black Belts
Ø Health Systems
Engineering
Reporting Directly to CEO (Dr. Eric Dickson)

9. CITC Process Engineering
Service Offerings
• Manage Transformational Projects (A3, Kaizen Events, and DMAIC Projects) – 75%
• Process Improvement Culture Work (Lean) – 25%
Ø Supporting our journey to achieve a PI-Centric organization
Ø Management System
Ø Innovation Station Idea System
Ø Visual Management System (VMS)
Ø Lean training, coaching & mentoring at all levels
Ø Lean & Analytics Competency curriculum
• Health System Engineering – Simulation/Operational Analysis
11

10. 12
Idea Board

11. 13
Idea System Dashboard

12. 14
Project Template and Dashboard
TITLE

13. 15
Lean Training Mgmt.

14. Future Webinars
Register or get notified of future webinars: www.KaiNexus.com/webinars
NEXT WEBINAR:
What C.I. People Need to
Understand About Financials
January 10, 2023, 1 PM ET
Open to All
With Nick Katko

15. blog.KaiNexus.com

16. The KaiNexus Podcast
• www.KaiNexus.com/podcasts
• Subscribe via:
– Apple Podcasts
– Google Podcasts
– Overcast
– Stitcher
– Other apps & services

17. Discussion & Info
• Web:
– www.kainexus.com
– blog.kainexus.com
• Webinars on Demand:
– www.kainexus.com/webinars
Hosted by
Host: Mark Graban
Senior Advisor, KaiNexus
Mark@KaiNexus.com
Cliona Archambeault
Senior Director, Process Improvement
UMass Memorial Health Care
Penny Iannelli
Chief Transformation Officer
UMass Memorial Health Care
• Social Media:
– www.twitter.com/kainexus
– www.linkedin.com/company/kainexus
– www.facebook.com/kainexus