Procensol Breakfast Forum Launch - Modern Business Transformation
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We held a forum breakfast session in Brisbane, Australia in May 2015. The hot topic was Modern Business Transformation. Or what Gartner Analysts like to call "Big Change"
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Procensol Breakfast Forum Launch - Modern Business Transformation
- 2. Agenda • Introducing Procensol • Transformation and Implementation Issues - Group Discussion • Pro Solution Accelerators and the Agile BPM Implementation Toolkit • Food-for-thought – Continued Group Discussion and Questions
- 3. Dan Cooke • Procensol Australia Managing Director • Procensol UK Co-founder Experience • Technical Delivery Management • Implementation Architecture • Global BPM Project Delivery • Training and Project Team Enablement
- 4. Mervin Chiang • Asia Pacific Sales and Marketing Director Experience • BPM Program Management • BPM Methodologies, Training and Enablement • Business Transformation • BPM Strategist
- 5. Tim Clarke • UK & Europe Sales and Marketing Director Experience • BPM Implementation from customer and consultant perspectives • Systems architecture • BPM and SOA enablement • Technical Delivery Management
- 6. Procensol Our History in BPM Tim Clarke UK & Europe Sales and Marketing Director
- 7. BPM Timeline 1990s BPM & Technology - Processes are assets - Optimization - Cost & Revenue
- 8. BPM Timeline 1990s 2000s Procensol Founded - Evolution of BPM - Specialists - Design & Implementation
- 9. BPM Timeline 1990s 2000s Now Procensol of Today - Project leaders - Thought leaders - Transformation leaders
- 11. Procensol – UK & Europe to APAC
- 12. Procensol – UK & Europe to APAC
- 14. System implementations are too slow and expensive
- 17. Discuss: If you had the budget for someone to help you in your business transformation journey, what would you have them do for you?
- 18. Modern Business Transformation • Who do you involve in your BT initiative? • 75% - Subject Matter Experts • 50% - BPM, Executives, CxOs, External Consultants • 25% - EA, External Analysts, Customers • What would you have your help do? • Upskill, increase knowledge • Action plan, roadmap, governance framework
- 21. Discuss: What are your common BPM Implementation Challenges?
- 22. Quality Implementations • Better people? • Program Managers • Agile Project Managers • Business vs. Process Analysts vs. SME • Business Architect • Solution Architect • Test Team • BPM Team • Better Tools? • Modelling Tool • Requirements Management & Reporting • Automated Testing
- 23. Disruptive Concept: BPM Platforms ≠ IT System Enterprise Development Platform (e.g. Appian) Business Process Management (“fluffy” BPM) Business Transformation/ Continuous Improvement
- 24. System implementations are too slow and expensive
- 25. So how can we help? BPM Strategy Peace-of-Mind BPM (BAU) Implementation Innovation
- 26. Questions?
Editor's Notes
- Welcome to the Procensol Australia Launch Breakfast, for those that don’t know me, my name is Dan Cooke and I am Managing Director of Procensol Australia I want to thank you all for taking time out of your busy schedules to attend anfd I hope you are enjoying the food - ADMIN explain where the exits are in case of emergency, hope they are enjoying breakfast etc In light of Friday’s Weather Personal floatation devices under seat Toilets outside at the back
- -Introducing Procensol with Tim Clarke from the UK -Group discussion and forum on Transformation and Implementation issues – Thanks for the survey feedback Pro Solution Accelerators and the ABIT Toolkit, how they fit into projects Break for coffee Group discussion and breakout session We are always on a continuous improvement journey so please fill out the feedback forms on each table Introduce the speakers
- Firstly a little bit about myself, I started implementing BPM 12 years ago and was a founding member of Procensol UK. I have also been in the instigator in establishing Procensol Australia. Successfully delivered more than 15 major BPM projects solving business issues both locally at regional and country levels and globally enabling multinational organisations to standardise their processes across geographically diverse lines of business, I have implemented BPM across multiple sectors including Finance, Media, Manufacturing, Transport, Government and Services,
- Highly experienced BPM strategist, Mervin has covered the complete BPM spectrum from - Research - Sales through to - Program Management, - implementation and - business transformation
- Tim Clarke has over 15 years of experience in the industry and is uniquely placed as he has been responsible for implementing BPM as a client from within the organisation and as a consultant enabling other organisations to benefit from BPM. Handover to Tim to talk about Procensol UK
- Self introduction Customer working on a change programme with BPM strategy Solutionised BPM to serve 1M customers, focus on top-to-bottom engagement I have seen 1st hand how BPM can grip an organisation. I enjoyed it so much. Innovation it brings. What was next? As a thought innovator I wanted to collaborate with my peers
- BPM is not new - It’s been around for over 25 years Built on OBVIOUS foundations like most methodologies Companies realized that their processes, both internal and external were ASSETS Like all assets they should be MEASUED, SCRUTINIZED and most importantly OPTIMIZED Why? Because optimizing your assets will MAXIMISE your profit and BUSINESS POTENTIAL
- Procensol was founded nearly a decade ago by a collection of like minded BPM professionals Together they had followed the EVOLUTION of BPM from a business methodology to technical foundation Initially the technical marriage of BPM was a NICHE approach, sector focussed LINEA market they were specialists Built EXPERIENCE of designing solutions working with business SMEs Implemented those designs to realize PROVEN Cost & Revenue savings – that’s the goal
- Procensol of today built on the foundations and principles of 75+ years trade experience As project leaders we utilise our BESPOKE APPROACH to DELIVER SUCCESS As thought leaders we ENGAGE WITH OUR CUSTOMERS to cover every aspect of change As transformation leaders we will help SHAPE YOUR BPM STRATEGY and ENCOURAGE CHANGE horizontally throughout your business
- And who have we helped to do this? BPM IS NO LONGER SECTOR FOCUSSED Our customers throughout Europe and APAC regions Consultants Finance & Asset Management Insurance – Personal and corporate Retail Pharmaceutical
- Why are we increasing our APAC presence? This is what I usually see on my journey to the office This is what you get to see Easy decision?
- The key reason Disruption – we are on a steep curve of business disruption. These events are occurring at a very fast rate causing us all to re-evaluate our Business Processes This will be a CONTINUOUS CYCLE. Only way to protect ourselves against change by being ready to embrace it. Hand over to Mervin to explain more about transformation and how we can help to achieve it.
- This is default title. Change to suit.
- For shock factor. Setting the scene for big change (a.k.a. Modern Business Transformation) Key points: BPM as it currently stands (Fluffy or Not), is not enough to handle market demands for change. As a practitioner, customer, vender, consultant, are we ready?
- All these images here disrupted its domain greatly. iPhone for the consumer world, Cane Toad for Australia and Appian for the corporate world of BPM. Key point: Modern technologies like Appian completely changes the game for enterprises. More than most people understand. It demands for program level planning and engagement of the platform It requires engagement in continuous improvement beyond simple system maintenance after go-live.
- This is to explain a common cycle for Business transformation. No different to any cycle. But Appian or any technology is only a small part in a wider lifecycle. Key Point: Modern business demand this cycle to go faster and cheaper. How can BPM support this? Can it?
- Answers in the next 2 slides
- Survey result summary. Key points: Interesting point – 25% would involve Customers. Only keen on knowledge and roadmap, what about explore technology opportunities?
- Key disruption here for transformation and BPM. Key point: Laying a foundation for ongoing rapid transformation at lower cost.
- Zooming in from larger transformation to the common “myopic” view of change. A solution-centric view. Key Point: Even at implementation level, platforms like Appian changes they way we implement.
- Discussed over the next 2 slides
- Discuss about some differences in implementations between typical system and a BPM platform: In terms of disruptive skills demands: Agile PMs Process Analysts not BA Business Architects/Hybrids? Solution Architects (see hybrids) Testing needs a review BPM team involvement (COE of BPM) Disruptive Tooling Demands: Repository tools for architectural consistencies? Agility demands better requirements management and reporting for planning Automated testing, crucial for rate of deployment Enterprise BPM considerations. (Governance Frameworks?)
- Summarise discussion. Disruptive concept. Because modern (BPM) development platforms like Appian influences processes at such a high level, there needs to be better care in planning, implementing and governing the deployments. It is more “business” than your typical system.
- For shock factor. Setting the scene for big change (a.k.a. Modern Business Transformation) Key points: BPM as it currently stands (Fluffy or Not), is not enough to handle market demands for change. As a practitioner, customer, vender, consultant, are we ready?
- Summarise slide. Re-iterate our services and how Appian fits and is potentially central to the change efforts. Call to action – Get a sense as too where they want to begin? The for “sides” of the brief case can be a way in: Do they want high-level Strategy and innovation consulting? Do they want BPMS (Appian) Implementation? Do they want BPM (BIC) Implementation? – i.e. just to understand their process deficiencies before plunging into a development platform? (cheaper start) Do they have a solution requirement that a PSA can help? Are they existing Appian customers that our Tools (ABIT) can help? This means a methodology review for them. PoM BPM – Do they already have Appian running and are looking for outsourced managed support services?