The document discusses the critical role of trust in fostering a continuous improvement environment, emphasizing that lean initiatives often fail in settings with weak trust and relationships. It highlights the need for management to cultivate respect, credibility, fairness, camaraderie, and pride among employees to build trust. The document features insights from presenter Colleen Soppelsa and includes information about future webinars on related topics.

1. The Importance of
Trust in Continuous
Improvement
Hosted by
Host: Mark Graban
Senior Advisor, KaiNexus
Mark@KaiNexus.com
Presenter: Colleen Soppelsa
Lean and Six Sigma Transformation Leader
soppelsa@global.t-bird.edu

2. 4
KaiNexus.com

3. About Colleen Soppelsa
• Lean and Six Sigma Transformation
Leader with 20+ yrs experience
• Experience includes:
• Automotive (Toyota)
• Aviation (GE)
• Aerospace & Defense (L3Harris)

4. Native – Cincinnati, OH, Married
Lived in Japan (2 yrs); Italy (4 yrs)
Schools – Smith College & Thunderbird
25+ yrs Continuous Improvement
Automotive and Aerospace & Defense
Value - Trust as foundational for a
Continuous Improvement environment
Mission - Reduce suffering in manufacturing
Interests - Love Swimming, Gardening, Avid
Foodie, Modern Architecture, Animal Welfare
My Bio

5. My Onboarding Experience
癌
Pronounced “gan” and means
cancer in Japanese

6. My Interpretation
Lean fails in environments with weak
relationships based on Trust.
Internal competition for purposes of self-preservation or advancement
Ego as a breakdown in Trust due to lack of connection to shared value systems.
“Connection exists between people when they feel seen, heard and valued;
when they can give and receive without judgment; and when they derive
sustenance and strength from the relationship”. (Atlas of the Heart, Brene
Brown)
EGO
VALUES

7. Definition of Trust

8. Courtesy: Great Place To Work
The Trust Model

9. Courtesy: Great Place To Work
The Trust Model
Point of Cause
(POC)

10. The Trust Model
Point of
Recognition (POR)
Point of
Occurrence (POO)
Point of Cause
(POC)

11. Courtesy: Great Place To Work
The Trust Model
Points of
Occurrence (POO)

12. The Trust Model
Point of
Recognition (POR)
Point of
Occurrence (POO)
Point of Cause
(POC)

13. Respect
Courtesy: Great Place To Work

14. Respect
Employees feel respected by management; assesses employees’
perceptions of professional support, collaboration and involvement in
decisions, and the level of care management shows for employees as
people.
q Poor strategy deployment

15. Credibility
Courtesy: Great Place To Work

16. Credibility
Employees see management as credible (believable, trustworthy); assesses
employees’ perceptions of management’s communication practices,
competence, and integrity.
Courtesy: Ernst & Young
q Unethical behavior

17. Fairness
Courtesy: Great Place To Work

18. Fairness
Employees believe management practices and policies are fair; assesses the
equity, impartiality, and justice employees experience in the workplace.
Courtesy: SHRM Organization
q High turnover

19. Camaraderie
Courtesy: Great Place To Work

20. Camaraderie
Measures whether employees believe their company is a strong community
where colleagues are friendly, supportive, and welcoming.
Courtesy: Gallup Research
q Low Engagement

21. Pride
Courtesy: Great Place To Work

22. Pride
Measures how employees feel about their own individual impact through
their work, their pride in the work of their team, and their pride in the
company overall.
Courtesy: Six Sigma Mgmt Institute
q Poor Standardization

23. Current Environment
Pandemic
Effect
Polarizati
on
Attrition
& High
Mobility
Geopoliti
cs
Remote
Work

24. Innovation for Trust
Social Networking Methods
Neuroscience Community
Ecosystem Frameworks

25. Lean Readiness Assessment

26. Register or get notified of future webinars: www.KaiNexus.com/webinars
NEXT WEBINAR:
Change Questions
November 7 — 1 pm ET
D. Lynn Kelley, Ph.D.

27. blog.kainexus.com

28. The KaiNexus Podcast
• www.KaiNexus.com/podcasts
• Subscribe via:
– Apple Podcasts
– Google Podcasts
– Overcast
– Spotify
– Other apps & services

29. Q&A
• Web:
– www.kainexus.com
– blog.kainexus.com
– Webinars on Demand:
– www.kainexus.com/webinars
• Social Media:
– www.linkedin.com/company/kainexus
– www.facebook.com/kainexus
Host: Mark Graban
Senior Advisor, KaiNexus
Mark@KaiNexus.com
Presenter: Colleen Soppelsa
Lean and Six Sigma Transformation Leader
soppelsa@global.t-bird.edu