Tim Creasey's presentation at the 15th annual Change & Transformation Council by The Conference Board. June 22, 2017.

1. Harnessing the Power
of Change-Enabling Systems
in Transformation Tim Creasey
Prosci Chief Innovation Officer
tcreasey@prosci.com
www.linkedin.com/in/timcreasey

2. © Prosci. All Rights Reserved. 2
Attunement to
the market
Industry-leading
research
Actionable
insights
Elegant
Simplicity
Capability-
enabling offerings
In a world of disruption and
constant change, what is your
organization doing to create
long term relevance for
customers and employees?
2014 –
2015 –
2016 –
Change-Enabling Systems
CMROI
Change Scorecard
Change Ecosystem
bringing my A-game for TCB…
Prosci Development Approach

3. © Prosci. All Rights Reserved. 3
Acknowledge
Assemble
Activate
Harness
Change-Enabling
Systems

4. © Prosci. All Rights Reserved. 4

5. © Prosci. All Rights Reserved. 5
Acknowledge
Assemble
Activate
Harness
Bigger Change
More
Complex Change
More
Cross Functional
Faster Change
More Information More Connected

6. © Prosci. All Rights Reserved. 6
Acknowledge
Assemble
Activate
Harness
Velocity
of change
in the world
and your org
Demand
to deliver
results and
outcomes
Need
to get better
at change and
transformation

7. © Prosci. All Rights Reserved. 7
Acknowledge
Assemble
Activate
Harness

8. © Prosci. All Rights Reserved. 8
Acknowledge
Assemble
Activate
Harness

9. © Prosci. All Rights Reserved. 9
Example 2
Example 1
Acknowledge
Assemble
Activate
Harness
ProcessMgmt
Name: Corporate Core
Analytics
Problem
Solving
ProjectMgmt
ChangeMgmt
Real-life examples that got me started…
Name: Org & Process Optimization
Process
ChangeMgmt
Performance
Mgmt
Strategy

10. © Prosci. All Rights Reserved. 10
Example 3
Example 4
Acknowledge
Assemble
Activate
Harness
Name: Operations Optimization
ProjectMgmt
ChangeMgmt
Learningand
Development
Performance
Improvement
ChangeMgmt
Name: TransformationProgramMgmt
Agile
Development
Communications
Experience
Owners
Real-life examples that got me started…

11. © Prosci. All Rights Reserved. 11
Actionable culture
Adoption management
Agile
Agile
Agile
agile
Agile
Agile
Agile
Agile
Agile
Agile
Agile
Agile
Agile
Agile
Agile
Agile
Agile
Agile
agile
agile
agile
Agile
Agile product development
agile project management
Analytics
Analytics
Awareness to recognize the people
Big Data and Analytics
Business growth
business transformation
Business Transformation
Career development platform
Change
change
change academy
Change capabilities live in the org
development team
Change community
Change is embedded everywhere
change learning
Change management
change management
Change mgmt
Change Mgt
Change network
Change project management office
change readiness
Change strategy team and velocity
measuring tools.
Cloud
Coaching
Co-creation
collaboration
Communication
Communication
Communication
communication
Communication and training
Communication and training
Communications
Communications
Communications
Communications
communications
Connectedness
Conscious leadership
Continuous improvement
Continuous improvement
Continuous Improvement
Continuous improvement
Continuous improvement (Lean)
Culture
culture shift
Customer experience
Data analysis
Data analytics
Data analytics
Data Science and Machine Intelligence
Decision making
Decision quality data
decision-making
Design thinking
Design thinking
Design thinking
Design thinking
Design Thinking
Design thinking
Design Thinking
Digital
Digital leadership
Digital Transformation
Digital transformation
Digitizing
Digitizing the organization
Employee experience
engagement
Enterprise PMO capability
Faster decision making
feedback
HR
HRBP change capability
Impact analysis
Impact measurement
Industrial engineering
Industry change
Innovation
Innovation
innovation
Innovation
innovation Culture
IoT
Knowledge
Knowledge & collaboration
L&D
Leadership development
Leadership Development
Lean
Lean
Lean
Lean
Lean
Lean
Lean
Lean Deployment
Lean/process improvement
Learning
Learning
Long term behavior change
Mobile
New tech platforms
open learning
Operational effectiveness
Operational Excellence
Optimization
Org design
Org design
org design
org design
Outcomes
people and talent
Performance management
Performance standards
Planning and alignment function
Predictive analytics
Predictive analytics
Process and program mgmt
Process Engineering
Process Excellence
Process improvement
Process Improvements
Process Transformation
Program management
program management
program management
Project management
Project management
Project Management
Project management
Project management
project management
Project Mgmt
Project Mgt
Project/Portfolio Management
Quality
readiness
Resilience
Risk Mgmt and Security
Robotics
six sigma
Six Sigma
Six sigma
social collaboration
strategic execution office (PMO)
Strategic flexibility and adaptability
strategic growth
strategic planning
strategic planning
Strategic thinking
Strategy
Strategy
Strategy Deployment
strategy execution
Strategy implementation management
Talent Management
technical skills
Training
Training
training
Transformation
Value realization
Voc
Workforce analytics
Results from
Change & Transformation
Attendees, June 2017

12. © Prosci. All Rights Reserved. 12
Acknowledge
Assemble
Activate
Harness
•Agile Development
•Architecture
•Benefit Realization
•Business Analytics
•Change Management
•Collaboration
•Communications
•Continuous Improvement
•Culture
•Customer Experience
•Data Analytics
•Design Thinking
•Digital Strategy
•Employee Engagement
•Human Performance
•Innovation
•Knowledge Management
•Leadership
•Lean
•Learning & Development
•Organization Design
•Organization Development
•Performance Management
•Portfolio Management
•Process Management
•Program Management
•Project Management
•Quality
•Six Sigma
•Strategy
•Talent Management
•Training
•Transformation
Contemporary Capabilities

13. © Prosci. All Rights Reserved. 13
Acknowledge
Assemble
Activate
Harness
Which capabilities do you need?
Of course, the answer is it depends…
CAPABILTIY
NAME
CAPABILTIY
CAPABILTIY
CAPABILTIY
CAPABILTIY
The external triggers and
internal performance drivers of
your organization dictate the
particular capabilities that
should comprise your change-
enabling system. Which
capabilities are needed to
support your unique needs,
challenges and opportunities?
“

14. © Prosci. All Rights Reserved. 14
Acknowledge
Assemble
Activate
Harness
A platform of several change
capabilities intended to provide a
coordinated solution supporting
change efforts to increase change
outcomes and probability of success.
A particular discipline or body of
knowledge/effort intended to
address a particular facet of
organizational performance.
Change-Enabling System
Capability1
Capability2
Capability3
Capabilityn
Change-Enabling System
Capability

15. © Prosci. All Rights Reserved. 15

16. © Prosci. All Rights Reserved. 16
Acknowledge
Assemble
Activate
Harness
Prosci Webinar
• January 18 and 19, 2017
– 677 attendees on Wednesday
– 382 attendees on Thursday
• Attendees were prompted
for examples of their
change-enabling systems
C H A N G E M A N A G E M E N T
How to Harness the Power of Your
Change-Enabling Systems
Research | Methodology | Training | Advisory Services
www.prosci.com | +1-970-203-9332
solutions@prosci.com
120 examples provided
in real-time!

17. © Prosci. All Rights Reserved. 17
Acknowledge
Assemble
Activate
Harness
Change Lean, Six Sigma, Project Mgmt, Process Improvement, Knowledge Mgmt, Change Mgmt
Global Strategy Agile, Project Mgmt, Programme Mgmt, PMO, IT Delivery, HR, Business Change, Change Mgmt
Global Transformation project management, change mgmt, value realization
Innovation Management Innovation, Facilitation, Design Thinking, Leadership, Active Communication
Management & Tech Consulting Change Management, Client Management, Adaptation, Strategy, Execution
Operational Excellence Process, Quality & Analytics, Project Management, Communications, Change Management
Operational excellence process optimization, change management, agile development, project development
Org Agility Strategy, Transformation, Innovation, CM, PM
Org Development Strategic Initiative, Lean, Intake Process, Risk Management
Org Transformation Transformation, Project Management, CM, Strategy, L&D, Continuous Improvement
Organizational Excellence Org Development, Change Mgt, Performance Mgt, Business Analysis, Rewards and Recognition
Performance Driven Culture change leadership, agile, process management, org design, continuous improvement
Program Administration Strategy, Change Management, Process Improvement (Lean), Project management, metrics, training
Strategic change & improvement strategy, project management, change management, continuous improvement
Strategic execution project management, change management, strategy, analytics, performance improvement
Transformation strategy and architecture, epmo, customer experience, business capability
Transformational innovation, change management , collaboration , communication, strategic planning
Unnamed PMO, Innovation, Strategy and Planning, Communications

18. © Prosci. All Rights Reserved. 18
Acknowledge
Assemble
Activate
Harness

19. © Prosci. All Rights Reserved. 19
Acknowledge
Assemble
Activate
Harness
Change Lean, Six Sigma, Project Mgmt, Process Improvement, Knowledge Mgmt, Change Mgmt
Global Strategy Agile, Project Mgmt, Programme Mgmt, PMO, IT Delivery, HR, Business Change, Change Mgmt
Global Transformation project management, change mgmt, value realization
Innovation Management Innovation, Facilitation, Design Thinking, Leadership, Active Communication
Management & Tech Consulting Change Management, Client Management, Adaptation, Strategy, Execution
Operational Excellence Process, Quality & Analytics, Project Management, Communications, Change Management
Operational excellence process optimization, change management, agile development, project development
Org Agility Strategy, Transformation, Innovation, CM, PM
Org Development Strategic Initiative, Lean, Intake Process, Risk Management
Org Transformation Transformation, Project Management, CM, Strategy, L&D, Continuous Improvement
Organizational Excellence Org Development, Change Mgt, Performance Mgt, Business Analysis, Rewards and Recognition
Performance Driven Culture change leadership, agile, process management, org design, continuous improvement
Program Administration Strategy, Change Management, Process Improvement (Lean), Project management, metrics, training
Strategic change & improvement strategy, project management, change management, continuous improvement
Strategic execution project management, change management, strategy, analytics, performance improvement
Transformation strategy and architecture, epmo, customer experience, business capability
Transformational innovation, change management , collaboration , communication, strategic planning
Unnamed PMO, Innovation, Strategy and Planning, Communications

20. © Prosci. All Rights Reserved. 20
Acknowledge
Assemble
Activate
Harness
Total Examples
CM
PM
Process
Strategy
Communications
Continuous Improvement
L&D/Training
Agile
120
94
70
33
27
20
18
18
18
Change-Enabling Systems: Capability Inventory

21. © Prosci. All Rights Reserved. 21
Acknowledge
Assemble
Activate
Harness
Lean
Six Sigma
Program
Transformation
Leadership
OD
Innovation
Portfolio
Benefit Realization
Business Analytics
Culture
Architecture
Knowledge Management
Quality
Total Examples 120
3
Change-Enabling Systems: Capability Inventory
3
4
4
5
6
6
7
7
8
8
10
10
15

22. © Prosci. All Rights Reserved. 22
Acknowledge
Assemble
Activate
Harness
Average: 3.7
11%
18%
36%
31%
4%
0%
>5
5
4
3
2
How many
capabilities made
up your system?
CM
CM+
PM
50%
CM+
Process
22%
CM+
Strategy
17%
CM+
Continuous
13%
CM+
Agile
13%
CM+
Comm
12%
CM+
Training
11%
CM+PM
+Process
16%
CM+PM
+Strategy
11%
+ Frequent Combination +
all 4
1.7%

23. © Prosci. All Rights Reserved. 23
Acknowledge
Assemble
Activate
Harness

24. © Prosci. All Rights Reserved. 24
Acknowledge
Assemble
Activate
Harness
To address today’s state of change,
organizations are establishing
change-enabling systems to house
and grow key change capabilities.
The challenge is ensuring that
these systems and capabilities are
effectively driving change results.
Activate

25. © Prosci. All Rights Reserved. 25
Acknowledge
Assemble
Activate
Harness
Coming together is a BEGINNING
Keeping together is PROGRESS
Working together is SUCCESS
Henry Ford

26. © Prosci. All Rights Reserved. 26
Acknowledge
Assemble
Activate
Harness
Effective Change-Enabling Systems Need:
Anchors
for
Integration
Common
and Shared
Understanding
Platform
for
Collaboration

27. © Prosci. All Rights Reserved. 27
A frame I’ve been using…
Why We Do
What We Do
What We Do
How To
Engage
Acknowledge
Assemble
Activate
Harness
Purpose (To/By)
Concise description
of our actions/approach
Trigger questions for
“when” and “how much”

28. © Prosci. All Rights Reserved. 28
Discipline Discipline Discipline Discipline Discipline
Why We Do
What We Do
What We Do
How To
Engage
Change Management Discipline Discipline Discipline
Why We Do
What We Do
TO capture people-
dependent ROI
BY preparing, equipping and
supporting people
What We Do
• Structured and
Intentional
• Individual and
Organizational
• Everyone’s job
How To
Engage
Answer 2 questions:
1. How much of results
depend on people?
2. Who has to do jobs
differently (and how)?
Acknowledge
Assemble
Activate
Harness

29. © Prosci. All Rights Reserved. 29
Acknowledge
Assemble
Activate
Harness
Shape a shared purpose
Focus on impact
Coordinate, errr, coordination
Shift both mindset and toolset

30. © Prosci. All Rights Reserved. 30
Acknowledge
Assemble
Activate
Harness
Mindset
Toolset
LOW HIGH
HIGH
Equipped
but
Unengaged


Engaged
but
Unequipped
Shift both
mindset and
toolset

31. © Prosci. All Rights Reserved. 31
Acknowledge
Assemble
Activate
Harness
Shape a shared purpose
TO/BY Purpose Statement Format
TO ________________ BY ________________
for the change-enabling system

32. © Prosci. All Rights Reserved. 32
Each change effort will be unique, requiring different “amounts”
of each system capability. How will you assess/evaluate needs?
“
Acknowledge
Assemble
Activate
Harness
Coordinate, errr, coordination

33. © Prosci. All Rights Reserved. 33
Acknowledge
Assemble
Activate
Harness
Each phase of an effort will require different contributions from
each capability. How will you map out each capability’s involvement?
“
Capability 3
Capability 1
Capability 2
Capability 4
Capability 5
InitiateInitiate PlanInitiate Plan DesignInitiate Plan Design DevelopInitiate Plan Design Develop DeployInitiate Plan Design Develop Deploy Sustain
Coordinate, errr, coordination

34. © Prosci. All Rights Reserved. 34
Focus on impactAcknowledge
Assemble
Activate
Harness
Focus

35. © Prosci. All Rights Reserved. 35
Acknowledge
Assemble
Activate
Harness
Focus

36. © Prosci. All Rights Reserved. 36
Acknowledge
Assemble
Activate
Harness
Change-Enabling Systems
Conclusions and Questions

37. Prosci Solutions
Delivering organizational results by
catalyzing individual transitions
http://www.prosci.com | http://blog.prosci.com
changemanagement@prosci.com
Build individual change competencies
Apply change management on initiatives
Embed organizational change capability
http://www.prosci.com
solutions@prosci.com