Spike Brehm's talk at Asbury Agile 2019.

1. ManagingThrough
Chaos
Spike Brehm
@spikebrehm
Asbury Agile 2019

3. managingthroughchaos

4. Airbnb’sR&Dteam
REDACTED

5. chaos

6. “bescrappy”
“domorewithless”
“beahero/ninja/rockstar”
“BHAG”

8. ↑risk
↑ambiguity
↓support

9. teamdysfunction

10. Samara

11. newteam,whodis?

12. 2 How exactly do we do R&D?
1 What are we, exactly?
3 What’s our relationship to the Mothership?
howtoR&D?

13. ↑risk
↑ambiguity
↓support

14. thanks,founders!!

15. chaos⇨fear

16. fear⇨fight-or-flight

17. corporatefight-or-flight

18. defensemechanisms

19. “everythingIknowaboutmanagementI
learnedfromcouplestherapy”
alternativetalktitle:

20. innerchildwounding

21. primitivedefensemechanisms

22. teamdysfunction

24. whattodo?

25. “everythingIknowaboutmanagementI
learnedfromcouplestherapy”

26. Emotionalintelligence
• How to cultivate compassion
• Being mindful of boundaries
• Building empathy
• Emotional triggers & physiological responses
• How to give feedback
Google’smanagementtrainingcurricula
rework.withgoogle.com

27. “The whole is greater than the sum of its parts” - Aristotle
ProjectAristotle
Google’s research project to determine what makes effective
teams.

29. “Psychologicalsafety refers to an individual’s perception of the
consequences of taking an interpersonal risk or a belief that a
team is safeforrisktaking in the face of being seen as ignorant,
incompetent, negative, or disruptive. In a team with high
psychological safety,teammatesfeelsafetotakerisks around
their team members. They feel confident that no one on the team
will embarrass or punish anyone else for admitting a mistake,
asking a question, or offering a new idea.”
rework.withgoogle.com
psychologicalsafety

30. creatinganenvironmentwhere
teammembersfeelsafetaking
risksandspeakingtheirmind

31. howdoyoucreatepsychological
safetyonateam?

33. https://www.tablegroup.com/books/dysfunctions

34. https://www.tablegroup.com/books/dysfunctions

35. themoreambiguity&risk,
themorepsychologicalsafety

36. Astro Teller, head of X

37. Astro Teller, fan of rollerblades

38. “celebrating failure”
Astro Teller

39. “Failure is the way to advance those
audacious projects. Encouraging teams to
take on only the most ambitious projects
and allowing them to fail at them is what
leads to profoundly amazing things.”
Astro Teller

40. “People will do profoundly amazing things if
you set the social norms correctly.”
Astro Teller

41. “Most teams don't think it's safe to tell you
that the business plan that you asked them
to make isn't really great. It's just good.
Wouldn't that be amazing if they would
actually tell you that, because you don't
want them working on something that's
good but not great.”
Astro Teller

42. “chief culture engineer”
Astro Teller

43. atoolfortherestofus

44. range.co

46. icebreaker.range.co

47. icebreaker.range.co

48. icebreaker.range.co

49. icebreaker.range.co

50. icebreaker.range.co

52. !
@spikebrehm

53. “The Five Dysfunctions of a Team”, by Patrick Lencioni
https://www.tablegroup.com/books/dysfunctions
re:Work by Google
rework.withgoogle.com
Range Labs Icebreaker
https://icebreaker.range.co
resources