Managing stakeholder expectation
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This document discusses stakeholder management in product development. It defines stakeholders as individuals who influence a product and need to have their requirements and expectations identified and aligned early. Stakeholder management is the process of interpreting stakeholder environments through positive relationships to manage expectations and objectives. The product owner represents stakeholder needs and desires, the scrum master facilitates stakeholder activities, and the development team keeps stakeholders satisfied and informed. Challenges include unidentified stakeholders, unclear priorities, politics, and changing stakeholder needs over time. Managing expectations requires patience, clear communication of scope and timing, prioritizing features, and justifying decisions through continuous planning.
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1610818657077 stakeholder pp ppt
interacting with stackholders, types of stackholders, internal stackholders, external stackholders, stackholders interaction model, engaging stackholders, 10 Ways to Engage Project Stakeholders
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Managing stakeholder expectation
- 2. What do you need?
- 3. You need to › Develop relationships and trust among stakeholders and individuals that influence your products › Manage relationships among your stakeholders › Benefit from powerful stakeholders › Ensure requirements are identified and aligned as early as possible › Mitigate risks and problems that delay your product › Understand stakeholder tolerance in your risks › Identify positive existing relationships › Identify stakeholders and align with their expectations early enough
- 4. Stakeholder Management ?.. › It is the process of interpreting and influencing both the external and internal environments exist in your product life cycle by creating positive relationships with stakeholders through the appropriate management of their expectations and agreed objectives. .
- 5. • Product owner • Scrum master • Feature development teams What we want!
- 6. Product owner By definition, the primary goal of a product owner is to represent the needs and desires of the stakeholder community › Help the stakeholders understand • Product/feature requirements • Product/feature plans • Business and product/feature risks › Listens to all stakeholders › Report to internal & external product stakeholders › Negotiate with internal & external product stakeholders › Collaborate closely with all product stakeholders › Understand stakeholder needs and expectations
- 7. Scrum master › As a facilitator, –to facilitate stakeholder management activities –to help all roles and functions to collaborate closely › As a coach, –educate the Team and Product Owner › to follow the process › to remain engaged from the definition to the completion of the feature › to set the right expectations › to provide ongoing feedback and support › to allow all the transparency required and needed towards their stakeholders
- 8. Development team › › Keep stakeholders satisfied, actively engaged and informed › Monitor them and be aware if their expectations changed › Communicate often using the right tools › Be able to justify their decisions › Be informed of future’s risks › Determine product team interaction points › Define the objectives › Set the frequency
- 9. The challenge ›Unidentified stakeholders –those who were not identified early in the project ›Unclear stakeholders –those who do not clearly articulate –those who are not open and honest about their interests and expectations
- 10. › There’smisalignment – Conflicting priorities – Unshared vision › There are politics › You may be the messenger... – At some point, you will need to give bad new – You will need to say no › And stakeholders changing over time – At any given point, you may not know who they all are – We need a systematic approach to identify and prioritize The challenge
- 12. What is needed ›Patience › Settingthe right expectation –on scope –and timing ›Prioritize right ›Allocate feature resources and budget right ›Be able to justify your decisions › Continuous planning and riskassessment
- 13. Be prepared for ›Questions from those not familiar with your practices –“What do you mean you can’t commit to what I’m getting six months from now?” –“Can you squeeze it in? It’s really small.” –“Why are you wasting time on architecture and refactoring?”
- 14. Consider • How • When • Objectives • Resources Communicate often
- 15. How? › Audio/Visual –Video conferencing –Teleconferencing › Face to Face –Project meetings –Workshops/Presentations –Briefings –Ad-hoc meetings for individuals with specific questions › Online –Email –Forums –Intranet, wikis › Printed material
- 16. When? ›Proactive communication (preferably) ›Reactive communication
- 17. What objectives? › Provide reporting material › Review planning › Review budget › Information sharing › Decision making › To remain engaged › Provide feedback and support › Define and clarify requirements › Collaborate › Establish a trusting Agile environment
- 18. Which resources? ›Define spokes-people –Good to speak with one voice –Good to know the audience
- 19. Proposals › Gather all stakeholder intelligence in one place › After product completion forward or present your feedback and experiences to your organization and development community › Share your good practices
- 20. THANKU…..