This document summarizes a presentation about managing flexible desktop delivery with RES Dynamic Desktop Studio. It discusses the evolution of application and desktop delivery options, introducing the concept of a hybrid desktop. It then describes how RES Workspace Manager provides user workspace management to address challenges with hybrid desktop environments. It includes a customer case study and demo of how RES integrates with Citrix FlexCast to provide advanced administration, security, and personalization features.

1. Managing FlexCast Deliverywith the RES Dynamic Desktop Studio

2. Jeff FisherVP Business DevelopmentJ.Fisher@ressoftware.comBob JanssenChief Technology OfficerB.Janssen@ressoftware.com

3. Session OverviewApp and Desktop Delivery Evolution

4. Introducing The Hybrid Desktop

5. User Workspace Management

6. Customer Testimonial – Bank of American Fork

7. Citrix FlexCast + RES Software

8. Overview

9. Scenario Demos

10. RES Software at a GlanceApp and Desktop Delivery Options - 2001On-Demand AppsFixed Rich ClientWindows XPHosted Shared10 years ago, there were really only two architectures for providing Windows desktops and apps to usersRich Client

11. Hosted Shared Desktops

12. On-Demand Apps

13. Hosted or streamedApp and Desktop Delivery Options – 2011Mobile Rich ClientWindows 7Hosted VDIStreamedVHDHosted SharedLocalVMFast forward to today, and there are numerous delivery optionsRich Client

14. Hosted Shared Desktops

15. Hosted VDI Desktops

16. Desktop Streaming

17. Local VM

18. On-Demand Apps

19. Hosted or streamedOn-Demand Apps

20. Client Computing Architectures – Reality CheckApp and OS delivery technologies increase theAgility and productivity of end users

21. Complexity of infrastructure managementNo single delivery solution covers all use casesAll SBC architectures involve some sort of compromise

22. Not all applications can be virtualized (locally or remotely)

23. The proverbial “Year of VDI” that never comesRich PCs still the dominant endpointWindows Client market share as of 3/15/11 = 89.69%*“The concept of locking everything out except what you manage probably isn't going to work." — Rich Mogull, Research VP

24. Many companies have already embraced a “hybrid desktop environment”

25. Multiple delivery technologies serve specific groups of users

26. Rich laptops for mobile workers

27. Fixed desktops for stationary knowledge workers

28. Hosted shared desktops for task users

29. For a new generation of users whose needs, devices and locations change regularly, focus is on providing a “hybrid desktop”

30. Combining delivery approaches (often used simultaneously) to satisfy the increasingly complex requirements of their end-users

31. Rich laptops with application hosting for apps with high security requirements

32. VDI desktops with application streaming to move toward a more stateless architectureIntroducing The Hybrid Desktop

33. How Desktops are Managed TodayApp ConfigApp DataDesktopUser Session(Logon) ScriptsUser ProfilesGroup PoliciesApplicationsUser DataPrint ConfigUser SettingsOperating SystemSecurityParisLondonTokyoAmsterdamBerlinNew YorkChicagoB

34. Enter Hybrid Desktops(Logon) ScriptsUser ProfilesGroup PoliciesDesktopCitrix XenAppMicrosoft App-V(Remote / Virtual)User SessionApplicationsCitrix XenApp,Citrix XenClient,Citrix XenDesktopOperating SystemParisLondonTokyoAmsterdamBerlinNew YorkChicagoB

35. Ensuring consistent personalization wherever and however users connect so they don’t waste time recreating preferencesChallenges with Hybrid DesktopsMaintaining required configurations and compliance such as mapping users to the correct network resources for their location, locking down desktops where appropriate and supporting corporate compliance in the user’s environment (i.e. legal disclaimers in an email signature)Enforcing security associated with the applications people can use, the data they can access, and the actions they can perform based on their location, device, and network connectionTracking usage of the many elements of the hybrid desktop infrastructure, from applications to server sessions, to maintain licensing compliance

36. The Missing Piece…

37. User Workspace ManagementApplicationsDataDeviceNetworkAdaptiveSecurityDesktopContentWorkspace ComposerUserContextIdentityLocationDeviceTimeApplicationsDataPrinterSettingsUser WorkspaceB

38. User Workspace ManagementConsoleApplicationsDataDeviceNetworkWorkspace Manager DatastoreAdaptiveSecurityDesktopContentDesktopApp ConfigApp DataUser DataPrinter ConfigUser SettingsSecurityLocationsIdentitiesWorkspace ComposerUserContextIdentityLocationDeviceTimeLocal CacheWorkspace Manager Datastore (Replica)ApplicationsDataPrinterSettingsAgentFilter DriversUser WorkspaceB

39. User Workspace ManagementApp ConfigApp ConfigApp DataApp DataDesktopUser Session(Logon) ScriptsUser ProfilesGroup PoliciesUser WorkspaceApplicationsUser DataUser DataPrint ConfigPrint ConfigUser SettingsUser SettingsOperating SystemSecuritySecurityLocationsParisLondonTokyoIdentitiesAmsterdamBerlinNew YorkChicagoB

40. Ensuring consistent personalization wherever and however users connect so they don’t waste time recreating preferencesChallenges with Hybrid DesktopsMaintaining required configurations and compliance such as mapping users to the correct network resources for their location, locking down desktops where appropriate and supporting corporate compliance in the user’s environment (i.e. legal disclaimers in an email signature)Enforcing security associated with the applications people can use, the data they can access, and the actions they can perform based on their location, device, and network connectionTracking usage of the many elements of the hybrid desktop infrastructure, from applications to server sessions, to maintain licensing complianceB

41. Customer Reference: Bank of American ForkChallengeBenefits from RESSolutionRolled out Citrix XenApp to meet this need — 35 published applications

42. Needed a solution to bring newly acquired banks onboard quickly

43. 15 different bank locations, more than 250 end users

44. IT staff of three individuals

45. Deployed RES Workspace Manager

46. Noticed an immediate positive reaction from end usersCustomer Reference: Bank of American ForkChallengeRES and XenDesktopEnhanced BenefitsTake full advantage of the benefits of XenApp — adoption of thin clients, centralization of sensitive data for added security

47. Ability to give remote and after hours users access to corporate resources without using laptops

48. Faster publication of applications

49. Central management, reduced IT support costs

50. Improved user satisfaction and productivity — better customer service

51. XenDesktop POC beginning this quarter

52. Adoption of new virtual desktops easy for users with RES

53. Easier rollout for IT

54. RES will help centrally manage hybrid environmentCitrix FlexCast + RES Software

55. RES Workspace Manager 2011 Security &PerformanceAdvanced AdministrationComposition&Personalization• Delegation of Control• Remote Application • Integration• Instant Reporting • Compliancy• Tracking and Reporting• Desktop Transformation• Application Management• Zero Profile Technology• Workspace Analysis• Folder Synchronization• Email Settings• Removable Disk Control• Application Access• Network Security• User Installed Applications• Locations and Devices• Dynamic PrivilegesB

56. The Offline Data DilemmaMobile users require a subset of their data to be available offline (documents, e-mail)Windows Offline Folders are difficult to set up and troubleshootMicrosoft SyncToy works great but is not an enterprise solutionUse Folder Synchronization to design the data neighborhood around the user and control how data automatically follows the userB

57. The User Profile BarrierLocal Desktop Profiles versus Remote Desktop ProfilesV1 User Profiles (XP) versus V2 User Profiles (Windows 7)Virtualized applications versus installed applicationsRoaming User Profiles are:MonolithicSession basedNot versionedUse Zero Profile Technology to store user settings independently per application, apply settings just in time and roll back user settings on demandB

58. Dealing with E-mail SettingsEach user requires unique but uniform e-mail signatureEach business unit requires their own legal disclaimerEach desktop type needs a different Outlook configScripting only deals with config and is not suitable for virtual apps and is difficult to troubleshootE-mail profiles get corrupted over time and are depending on roaming user profilesUse E-mail Settings to control and configure e-mail signatures, legal disclaimers and connect mailboxes for any user on any deviceB

59. DEMORES Workspace ManagerComposition & Personalization B

60. RES Workspace Manager 2011 Security &PerformanceAdvanced AdministrationComposition&Personalization• Delegation of Control• Remote Application • Integration• Instant Reporting • Compliancy• Tracking and Reporting• Desktop Transformation• Application Management• Zero Profile Technology• Workspace Analysis• Folder Synchronization• Email Settings• Removable Disk Control• Application Access• Network Security• User Installed Applications• Locations and Devices• Dynamic PrivilegesB

61. FlexCast with RES Advanced AdministrationCitrix XenApp integrationAutomatic application publishingFull integration with Citrix XenApp streamingProvides single pane of glass to administratorsLicense meteringFor virtual, remote or installed applicationsAny license metering type is supportedApplication usage trackingKeep track of who is using what, when and whereWorks across all types of desktopsGreat for targeting pilot users or decommissioning obsolete applicationsB

62. RES Workspace Manager 2011 Security &PerformanceAdvanced AdministrationComposition&Personalization• Delegation of Control• Remote Application • Integration• Instant Reporting • Compliancy• Tracking and Reporting• Desktop Transformation• Application Management• Zero Profile Technology• Workspace Analysis• Folder Synchronization• Email Settings• Removable Disk Control• Application Access• Network Security• User Installed Applications• Locations and Devices• Dynamic PrivilegesBB

63. RES Workspace Manager 2011 Security &PerformanceAdvanced AdministrationComposition&Personalization• Delegation of Control• Remote Application • Integration• Instant Reporting • Compliancy• Tracking and Reporting• Desktop Transformation• Application Management• Zero Profile Technology• Workspace Analysis• Folder Synchronization• Email Settings• Removable Disk Control• Application Access• Network Security• User Installed Applications• Locations and Devices• Dynamic Privileges

64. Context aware adaptive securityDataApplicationsWebsitesNetworkDynamic privilegesPrinciple of least privilegeElevate processes without modifying user account/ contextMulti-factor authenticationControl User Installed ApplicationsFlexCast with RES Security & PerformanceB

65. DEMORES Workspace ManagerSecurity &PerformanceB

66. Citrix FlexCast + RES Software

67. RES Software at a GlancePrivately owned and venture–backedNot only a quick fix, but a future- ready conceptFounded in 1999Strategic18 distributors worldwide120+ certified resellers1,500,000+ Licenses sold4,000+ customers100%Channel–basedProvenTechnologyFocus on EMEAand the USPresent in 8 countries

68. Announcing at Synergy 2011…RES Software Elevated toCitrix Ready Leadership Partner “RES has been a long-standing Citrix Ready partner and the elevation to a Leadership partner is a testament to the value they bring to Citrix desktop virtualization solutions.” Gordon PayneSenior Vice Presidentand General ManagerDesktop Division

69. Second session entitled, “RES Software Solutions for Desktop Transformation” tomorrow at 2pm in Room 2024Please come visit us on the show floor at booth 308Live demos and in-booth presentations

70. Special license promotion

71. Check out the Desktop Transformation PavilionThank You!

72. Bob JanssenChief Technology Officerb.janssen@ressoftware.comJeff FisherVP, Business Developmentj.fisher@ressoftware.com