This document discusses the risks and challenges of e-communication from the Income Tax Department and recommends using a Google Group to address them. It notes that the Income Tax Department communicates via email but only allows one email address per taxpayer. This can cause important emails to be missed if the contact information is not updated. To solve this, it recommends creating a Google Group email that multiple relevant individuals can join. This will ensure all important emails are received by more people and less likely to be overlooked. The benefits are easy tracking of communications and timely responses. It concludes by recommending taxpayers switch from individual emails to a group email for their Income Tax Department correspondence.