1) When dealing with emotional coaches, officials should remain calm, make eye contact when possible, answer questions directly and address behavior before questions. 2) Officials should avoid roadblocks to communication like ordering, directing, commanding or yelling at coaches. They should also not interrupt, maintain eye contact and be relaxed listeners. 3) When speaking to coaches, officials should acknowledge their point of view with phrases like "I hear you" or "I've heard your point" rather than getting defensive or trying to justify their own actions. The goal is achieving balance rather than any one person "winning" or "losing".

3. Work On Creating A RapportIntroduce Yourself To The CoachesBefore The Game Begins

4. When dealing with emotional coachesremember to:Be in control and speak in a calm, easy voice

5. Maintain positive body language and keep space between you and the Coach/Player

6. Make eye contact with the coach/player when the situation allows

7. Answer questions not Statements3 Seconds

8. That is a Travel

9. That is a HoldBe a responder not an Initiator

10. Deal with the Behaviour before answering anyQuestions

11. Roadblocks to CommunicationOrdering

12. Directing

13. Commanding

14. YellingRoadblocks to CommunicationWarning, Threatening“If you do that again I’ll T YOU UP”

15. Tips to being a good listenerDo not Interrupt

16. Try to beRelaxed

17. Keep goodEye ContactA coach knows the tone of the response even before you start speaking by observing your body language. Sometimes we lose them before we even say a word.

18. If you make a face,raise your hands in defense or scowl, you’ve probably lost them already. Watch how you talk with your hands and don’t let a coach use his hands to talk to you.

19. When a person talks with his hands it appears there is more going on than a simple discussion about a simple play. If you see a coach waving his hands, simply ask him to put his hands down before you are ready to listen to his message.

20. Tips to being a Good ListenerAvoid the conflict (Don’t create it)

21. Address the problem only (No emotions)

22. Don’t be Defensive, or try to justify your ActionsOfficiating is not about the referee being the only Winner……….Nor is it about the referee being the only Loser,A balance between the TWO Extremesneeds to be AchievedYou do not always have to get in the Last Word

23. Answers to Coaches“Okay Coach I hear you”