MANAGEMENT SKILLS FOR A BEGINNER

MANAGEMENT
SKILLS
FOR
A BEGINNER
LEADERSHIP
CREW
COMMUNICATING
MANAGING
Training manual
©OLEG AFANASYEV, 2022

Introduction
I wanted to write this textbook for several reasons:
◦ Over the years, I have observed that most of the newly appointed managers who have been
selected from the best performers do not perform their new duties well enough
◦ The main reason for this is that they do not understand that a manager is a separate profession
that needs to be specially trained
◦ The risk of not having a dedicated management training for Leaders may lead to their leaving the
company as a result of poor peer management experience, which probably no company wants
Based on the above-mentioned reasons, it became necessary to establish an express
course
The book can be used as a tutorial as well as a manual for managers and coaches who
prepare a reserve of management personnel for their further promotion
©OLEG AFANASYEV, 2022 2

Four sets
of leadership
skills
Leader
Crew
Com
m
unicating
M
anaging

Leader
LESSON ONE

Who is the Leader
A leader is a person who can lead a team
to a 100% result within a set time frame

Leader
Leader
Vision
Purpose
Vigor
Willpower
Effectiveness
Inspiration

What is leadership skills
VISION PURPOSE VIGOR WILLPOWER EFFECTIVENESS INSPIRATION

Vision
ØLeader - a man who has a big picture of the future for
his team
ØThis Future should be clear and attractive to all
*What are you prepared to offer the team as a big picture of the future?

Purpose
THE LEADER MUST, BASED ON HIS VISION,
FORM THE NEAREST GOAL
*What is the nearest Target that will bring you and your team closer to a
picture of the Great Future?

Vigor
ØThe strength of leadership in the ability to convince and
lead your team
ØThe charisma of a leader is the power of conviction and
perseverance in achieving results
*What do you consider the strongest aspects of your personality? What
is your authority based on?

Willpower
ØLeader has the Willpower to overcome any obstacles to the
Goal
ØHis persistence allows him to move to the desired result
despite possible defeats on certain sections of the path
ØEach defeat is a lesson to be considered in the next stage of
achieving the goal
* Tell me two or three stories when you won in the end, despite losing on
the road?

Effectiveness
ØThe Leader’s performance is proved by his real
achievements
ØThe higher the achievement, the more likely it is to be
achieved in the future
ØProven effectiveness - the Leader’s strongest asset
* Tell me a story in which you have proven to yourself and others that you
can achieve great results in any of the most difficult tasks?

Inspiration
ØA true leader should be burning with his idea
ØThe fire of this passion must be strong and
constant to inspire the members of his team to
new and new achievements
* Do you have an idea that inspires you very much? What is this idea?

What I should improve
on myself as a leader
*Please assess the level of each of your leadership qualities with the eyes of your subordinates
Try to fix the first impression after reincarnation, without criticism and logical thinking
Aspects that have received the highest number of points are transferred to the column «Development potential»
Then calculate the average score of your readiness for the role of Leader for the position of manager
№ leadership skills Estimate Development potential
1 Vision 1 2 3 4 5 6 7 8 9 10
2 Purpose 1 2 3 4 5 6 7 8 9 10
3 Vigor 1 2 3 4 5 6 7 8 9 10
4 Will 1 2 3 4 5 6 7 8 9 10
5 Effectiveness 1 2 3 4 5 6 7 8 9 10
6 Inspiration 1 2 3 4 5 6 7 8 9 10
Average score

Crew
LESSON TWO

Crew
Leader
Vision
Purpose
Vigor
Willpower
Effectiveness
Inspiration
Crew
Recruiting
A
d
a
p
t
a
t
i
o
n
Developing
I
m
p
a
c
t

Leader and Team
A leader is a person who can lead a team
to a 100% result within a set time frame
A team is a group of people who are
100% able to achieve their goals

Recruiting
ØLeader always searches and selects the best
ØGood results can not bring average people
* How to find the best?
**How to choose the best?

Adaptation
ØThe aim of the adaptation is to bring the new string player to high
performance
ØFor a new member of the team, entering a new company is stressful
ØThe adaptation process should be carefully planned by the manager
* Good adaptation occurs at three levels: professional, socio-psychological and psychological.
What a leader should do at each of these levels?
1. Professional
2. Socio-psychological
3. Psychological

Developing
ØReal Leaders Grow Leaders
ØTo do this, they constantly raise the difficulty level
of the tasks for the subordinate and help him to be
successful
* What do you do or want to do in the near future to make your
employees grow and become the best?

ØIn the real leader, all team members must be 100%
effective
ØIf he can’t be sure of one of them, his team is far from
perfect
ØIn this situation, it is very important to focus on low-
performing staff and make appropriate decisions
Impact
* List your low performers and decide what to do with them?

What needs to be done to increase the
effectiveness of my team soon
*Prioritize each aspect of team performance
Generate results for each task
Determine the dates of their achievement
Monitor and evaluate whether your team has become more effective and efficient
Action plan
№ Key Aspects of Improving
Team Performance
Priority tasks Results Responsible Deadlines Done
1 Recruiting
2 Adaptation
3 Developing
4 Impact

Communicating
LESSON THREE

Communicating
Com
m
unicating Delegating
M
o
t
i
v
a
t
i
o
n
Stimulation
T
e
a
m
w
o
r
k

Delegating
ØA true leader should delegate tasks, not do all the work himself,
because he does not trust anyone and believes that only he can
make the work better than everyone
ØDelegating a challenging process
ØIt requires skill very precise goal setting
ØMost tasks do not bring the intended result due to unclear
formulation
* What should be contained in the task so that the subordinate can perform it
correctly and in time, bringing the planned result of the manager?

Action plan
* Action plan development
• Before delegating authority to subordinates, the manager must plan to achieve a certain goal for the team and form an action plan
• Select Target and Form Plan for its achievement by the team
The Goal for
Team
Result Deadline
Action plan
№ Tasks Results Responsible Deadlines Reporting
procedure
Done
1
2
3
4
5

Delegation by task setting
A.
Rapport
B.
Review of the plan to
achieve a higher-level
objective or project
C.
Specification of the
employee's task
D.
Feedback on
understanding
E.
Correction of
understanding
F.
Motivation for success

Motivation
A motivated employee is an employee
... who likes what he does
... who is respected in the team
... who thinks his salary is equal to his working contribution,
which is fair
* What a leader can and should do to ensure that the best employees are motivated
and committed to the company?

Calibration of emotional states
Rest
Comfort
Discomfort
Aggression
Joy

Making Others
Successful
ØThe main task of the Leader is
to help subordinates to be
successful
ØEspecially in losing situations
ØLearning Lessons to Go to
Victory

Stimulation
ØA leader must master the art of
rewarding and recognizing merits
ØRemuneration – fair material
encouragement of work
ØRecognition – public positive evaluation
of the work
ØThe first is achieved by a fair salary
formula calculated based on KPIs.
ØThe second is in positive feedback and
care for the employee
ØThe wisdom of the Leader lies in the
skillful combination of two approaches to
increasing the effectiveness of a person
at work
*Please write down what motivates you to work highly productively and rank your answers
according to the degree of importance now.. Remember that an employee's priorities may
change at any given time. Use this knowledge in your work
1.
2.
3.
4.
5.

Teamwork
*Please outline the four most important factors of effective
teamwork
1.
2.
3.
4.

Organization of
achievement of the goal
ØOne of the most important skills of a
leader is the ability to organize teamwork
to achieve a specific goal

Three Keys to
Maintaining a Positive
Team Attitude
1. Learning from any defeat
2. Celebration of successes
3. Encouraging the individual
efforts of each team member
*Give three examples of using or observing the actions of
another leader who used these approaches to maintain a
positive team attitude
1.
2.
3.

Managing
LESSON FOUR

Managing

Collection
and
analysis of
information
ØTo organize a team to achieve a goal, the Leader must first formulate it
ØBut it is impossible to formulate a goal without sufficient information about the
situation in the object controlled by him
ØTherefore, before formulating a goal, it is necessary to understand where we are
now and what the next destination should be
ØIt is from this difference that the understanding of the following goal is born
*Analyze the current state based on objective information and determine the next
destination
Where are we now?
Where do we want to be at the next stage?

The
Purpose of
SMART
ØAfter determining the next milestone, which must be reached by the whole team, it is
necessary to specify the Goal
ØThe goal should be clear, achievable and measurable
ØIts wording should answer several important questions:
What exactly needs to be achieved? How many? When? Who is responsible for the result?
*Once you understand the next goal for your team, articulate exactly what you want to
achieve
What exactly needs to be achieved?
How many?
When?
Who is responsible for the result?

Optimal
strategy
ØStrategy is a way to achieve the Goal
ØThe same result can be achieved in different ways
ØEach of them may require different efforts and resources.
ØIt is very important to learn from the many ways to find the most optimal in
this situation
ØThis method should meet the principle of "lever action": minimum effort -
maximum result
*To achieve the Goal, you formulated in the previous exercise, list five to seven different ways to achieve it.
After that, rank them in terms of the principle of "lever impact": minimum effort – maximum result
List of methods
1.
2.
3.
4.
5.
6.
7.
Rating of methods
1.
2.
3.
4.
5.
6.
7.

Action
Plan
ØWhen the Goal is defined and the best way to achieve it is chosen, it becomes possible to
develop an Action Plan.
ØAt this point, it is important to have a convenient form of planning, reflecting several important
aspects:
Purpose
Optimal strategy
Tasks
Outcomes
Timelines
Responsible
Resources
Reporting format
Ø Before delegating tasks to employees, it is important to fill out the plan form, answering all
the questions that are reflected in it
*On the next page is a form of the Action Plan, considering all the above aspects
Fill it out to be ready to qualitatively assign tasks to your subordinates and effectively delegate to them
the authority to perform the necessary work
**If you use custom applications to plan teamwork, set up planning formats to consider all the necessary
planning elements

Action plan
The Goal Result Deadline Responsible
Optimal strategy
Action plan
№ Tasks Outcomes Responsible Timelines Reporting
procedure
Resources Reporting
format
1
2
3
4
5

Delegate
a task
ØWhen a Plan of Achievement is drawn up, the Leader must assign tasks to the
subordinates in order not to do everything himself
ØBut the goals must be set qualitatively - clearly and clearly
ØTo do this, the Leader uses the technique «Goal setting subordinate»
ØAn important role here is to receive feedback on understanding from a subordinate
ØFor a wrong understanding of the task may lead it to an unnecessary result
* Give here 2-3 examples from your practice or the practice of other managers, when
misunderstood subordinates the task has brought the wrong result

Delegate a task
A.
Rapport
B.
Review of the plan to
achieve a higher-level
objective or project
C.
Specification of the
employee's task
D.
Feedback on
understanding
E.
Correction of
understanding
F.
Motivation for success
* Triple Role Playing (60 minutes)
A. Role Allocation: Manager, Employee, Expert
B. Manager assigns the task to the Subordinate on the cycle of
setting a goal - 10 minutes
C. The expert observes without interfering and makes notes on the
implementation of the Goal Cycle to the subordinate
D. After the role play is over, Expert and Subordinate give feedback
to the Manager on the effectiveness of his role – 5 minutes
E. The manager writes down all comments and thanks colleagues for
the feedback
F. After that, everyone is moved clockwise, changing the roles
assigned to the seats on the chairs
G. The game and analysis are repeated twice so that all participants
have been in all three roles
H. At the end of the game, players share their experiences and
lessons learned – 10 minutes

Check List
«Goal setting cycle»
q A. Rapport
q B. Review of the plan to achieve a higher-
level objective or project
q C. Specification of the employee's task
q D. Feedback on understanding
q E. Correction of understanding
q F. Motivation for success

Performance
Monitoring
ØAfter the tasks are delegated, the leader's job is to monitor their
implementation ongoing
ØTo do this, he must establish a certain order of reporting in order to
receive timely information about possible deviations from the plan and
deadlines for the completion of tasks
ØThe forms of the control may be different, but they should allow you to
see the whole picture of the performance with a certain periodicity
*Describe how you monitor the performance of work by your subordinates and what needs to
be improved in this matter
Monitoring methods
Aspects for improvement

Monitoring
methods
Daily reports on key KPIs in
messengers
Apps like Trello and Slack
Automated system of reporting
and business analysis
Evening rallies summing up the
results of the day
…

Correction
of deviations
ØAs a result of monitoring, deviations from the planned results of step-
by-step actions to achieve the goal can be detected
ØIn this case, it is the task of the Leader to take corrective actions
together with the subordinate who allowed the deviation
ØAs a rule, this correction is made by the "Problem-solving technique",
according to a certain algorithm in the coaching mode for an employee
who has allowed a deviation from the planned indicator
*Describe, please, briefly, what you usually do to eliminate deviations from the
plan of achieving the goal and what else you can do
a) What I do now
b) What I can still do

Key problem
Ø In order to effectively
eliminate deviation
from the goal, you
need to extract and
prioritize the whole
range of problems
associated with this
deviation
Ø In the first place will
come the most
important problem that
can create the basis for
all others
Ø It needs to be extracted
for processing with an
employee
№ List of Problems That Created a
Deviation
№ Prioritization of problems Key problem

Problem-solving technique
1. Problem
2. Task
3. SMART goal (What? Quantity? When? Who’s responsible?)
4. Strategy (The best way to achieve the goal)
5. Action plan
№ Steps Results Deadlines Done
1
2
3
4
5
6
7
8
9
10
6. Result of resolve of problem

Final control
ØAfter completing all the work to achieve the goal, the Leader makes an
analysis of the result to compare it with the target
ØIn case of significant deviations, he should analyze with the team the causes
of poor results and learn lessons for the future
ØThis analysis is also very important for formulating management decisions
based on team performance at the end of the management cycle
* Analyze your experience of organizing a team to achieve any meaningful goal and draw
conclusions about the effectiveness of the work done

Management
decision
ØIt is very important to finish any work of the team by making management
decisions
ØManagement solutions announced to the team psychologically complete
the cycle of work and free the attention of the team members to perform the
following tasks
ØManagement feedback to each participant and team as a whole has a direct
impact on their self-esteem and commitment to the following achievements
* Please provide examples of your management decisions to complete any work by the team.
What impact have these decisions had on the team spirit of your employees?

Instead of ending
ØWe have gone through the main themes that shape
our understanding of effective leadership skills
ØOn this diagram, find the items you should improve in
the near future in your work
ØLearn also to analyze changes in the performance of
your units when you improve your team skills
ØWe wish you success in this difficult work on yourself
and hope that our tutorial will help you in the future!
ØIt can also be used when you are faced with the task
of developing a leadership pool to open up further
career opportunities for you
MANAGEMENT CYCLES

MANAGEMENT SKILLS FOR A BEGINNER

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