Include a case study of The Electronic Store , on Management and Leadership, assumption , alternatives, solutions

1. CASE STUDY BASED ON
MANAGEMENT & LEADERSHIP
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2. PRESENTED BY:
ABHISHEK KUMAR
SWATI BHOSLE
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3. CASE TITLE
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THE ELECTRONIC
STORE

4. CASE DESCRIPTION
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 The writer was in search of cleaner, he went to a
store , but he was not able to find the cleaner
 Because there were mismanagement in the store
 So,the writer given his name & number in order
that he may be contacted when the cleaner will b
available
 However several days passed, the writer didn’t
receive any phone call
 So he again went to the store for checking the
availbility, but the sales person of the store
appeared to have foregotten to make the call.

5. CASE STUDY ANALYSIS
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 ASSUMPTIONS
 ALTERNATIVE SOLUTIONS

6. ASSUMPTIONS
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 Less priority to customer
 Mismanagement
 Casual approach towards the product
 Employees were not effective
 Ignorant to customer
 No leadership
 Lack of teamwork

7. ALTERNATIVE SOLUTION
NO-1
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 Get Organized
 Merits:-
1) To make a to-do-list of all the things
2) Efficiency and Productivity
3) Specialization
 Demerits:-
1) Lack of Teamwork
2) Difficult Management Control

8. ALTERNATIVE SOLUTION
NO-2
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 Efficient management & leadership
 Merits:-
1) Co ordination
2) Control Easier
 Demerits:-
1) Highly sensitive
2) Takes into account only qualitative factors

9. ALTERNATIVE SOLUTION
NO-3
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 KEEP DETAILED RECORD
 Merits:-
1) Easy to know day to day transactions
2) Provide accurate records
 Demrits:-
1) Errors may take place

10. ALTERNATIVE SOLUTION
NO-4
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 EFFECTIVE COMMUNICATION
 Merits:-
1) Provide direction
2) Provide clarity
3) Provide purpose
 Demerits:-
1) Manipulates
2) Limits feedback

11. BEST SOLUTION
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According to us, the best solution would be
 Effective mangement & leadership
 Effective communication

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