The document outlines a learning series by L5 Consulting focused on building innovative digital businesses that enhance customer connections and profitability. It highlights trends in digital business across various sectors, emphasizing automation, workflow systems, and cloud computing as means to reduce costs and improve efficiency. Additionally, it discusses the benefits of integrating technology solutions and expanding revenue streams while cautioning the need for careful vendor selection.

1. Learning Series
Presented by L5 Consulting

3. “To help clients build innovative
and durable business ventures that
improve the health and wealth of
everyone they touch.”

4. What is a “Digital Business”?

Any Business that uses technology systems to
create a stronger bond with customers and
dramatically improve profit margins.
Trending Digital Businesses?
 Manufacturing
 Finance & Taxes
 Traditional Retail (extension of Brick/Mortar)
 Construction
 Coaching, Training & Instruction

5. 
Expand existing business opportunities

Take on more diverse customers

Increase profit margin across all customers

6. 
Build for growth on purpose (Scale up & out)

Have more flexibility in the use of time

Use profit-driven technology decisions

Integrate customizable solutions

Cross-appropriate from other industries
when no current industry solution exists

7. 
Automation & Workflow Systems

Business Virtualization

Cloud Services

Cloud Computing

Managed Technology Services

8. Automation & Workflow
 Decreases the overall costs of doing
business, allow better utilization of people as
demand increases
Business Virtualization
 Resources and services run from wherever
they make the most sense
 Reduces “inside service reliance” (Internet,
power, etc.)

9. Take advantage of vendor-hosted
services/support


No need to keep Subject Matter Expert for
each solution
At very little cost, you increase your
uptime/delivery, reduce customer impact
from your outages
NOTE: Must choose solution vendors carefully!!

10. Reduces the complexity of running a highly
available network



Server-based operating system - more secure
Simplifies administration, fast/easy deployment
“Anywhere-Anytime Access”
Automates 95 percent or more of the routine
tasks for the IT staff

Backups are automated; Software installs and
patching are invisible; No reinstall issues

11. 100-Person Company
IT Hours
User Hours
Cloud Computing
Backups
22
-
-
Installs (S/W-Patches)
22
22
1
Reinstalls
10
10
-
Miscellaneous
11
11
-
Annual Total
780
516
12
MS Office Upgrades (3 Years)
100
-
6
Admin Hours (3 Years)
2440
-
42
-
1548
-
Lost Productivity (3 Years)

12. 
Companies With IT Team
◦
◦
◦
◦

Maintenance / Diagnostic Network Review
Service Escalation
Vacation / PTO Relief
Special Projects
No IT Person On Staff
◦ Maintenance, Management & Support Packages
◦ Diagnostic Network Review

13. 
Expand revenue hours for your business
◦ 12x5, 16x6 are typical - 24x7 is possible

Integrate new revenue streams in a costeffective manner

Grow into new territories
◦ Expansion costs are flat
◦ Decrease in Time of Sale (ToS), Time of Delivery (ToD)

Increase Profit Margin across all streams

16. For more information, email
info@L5Consulting.com
Or call
(510) 764-2369
(765) 212-3915