The healthcare organization sought ways to reduce costs while supporting diversity and sustainability goals. OfficeMax proposed transitioning consumables from the organization's managed print services program to OfficeMax and its diversity partner. This would simplify delivery, reduce time from 1-10 days to next day delivery, and consolidate shipping vendors to increase efficiency. It would also increase diversity spending to earn credits and reduce labor costs to achieve savings. Capturing empty cartridges through OfficeMax's recycling program boosted the capture rate from 50% to 85% to gain better control and validate environmental benefits.

1. Workplace Solution
In 2013, as the organization’s office supplies partner for many years, OfficeMax offered to
help the health care organization identify ways to support its diversity spending goals while
also increasing employee efficiency, reducing costs and furthering sustainability goals. The
OfficeMax Workplace solution: transition the consumables that were historically part of the
original MPS program to OfficeMax and its diversity partner.
Healthcare // Case Study
Streamlining the Workplace
Toner fulfillment program supports diversity,
sustainability and cost savings goals
Case Study Snapshot
Workplace Challenge
> Leading healthcare provider
sought ways to reduce costs
and support diversity/
sustainability goals
Workplace Solution:
Transitioned the fulfillment
and delivery of the consumables
associated with their Managed
Print Services program to
OfficeMax and its diversity partner
This process consolidated
the delivery of consumables
associated with the MPS
program to be delivered with
all other office supplies orders
shipped to customer
Delivers supplies directly to
device vs. being dropped at
the receiving dock
Captures and recycles the
empty cartridges through
OfficeMax’s reverse
logistics program
Workplace Results:
Efficiency—Simplified delivery
process via desktop delivery;
reduced delivery time from 1–10
days to next day; consolidated
shipping vendors.
Cost-savings—Increased
diversity spend and generated
diversity credits; generated
labor savings.
Control—Boosting empty
cartridge capture rate from 50%
to 85% once fully implemented;
validated environmental benefits
realized; increased visibility
into spend.
Workplace Challenge
In 2010, a leading healthcare and not-for-profit health plan provider based in Oakland,
California implemented a managed print services (MPS) program to reduce printer,
consumables and maintenance costs. Initially the program achieved its cost reduction
goals, but just a few years later, the organization wanted to reevaluate its options.
The reason? The inability to procure any of the related consumables through a
diversity partner. For years, this large healthcare provider had maintained a significant
focus on diversity spend, ultimately with the intention of becoming a member of the
Billion Dollar Roundtable—created in 2001 to recognize and celebrate corporations
that achieve spending levels of at least $1 billion with minority and woman-owned
suppliers, and promote and share best practices in supply chain diversity excellence.
It was time for this healthcare organization to streamline the toner fulfillment process
with a diversity solution.
© 2013 OMX, Inc. 115525 Pacific Kaiser CS

2. Healthcare // Case Study
Under the new program:
• The MPS software continues to generate automated alerts
regarding consumables, avoiding the need for manual
order placing.
• The MPS vendor then routes the consumables order to
OfficeMax’s distribution centers, to be consolidated with all
other office supplies orders shipped to the customer on a
daily basis.
• Supplies are delivered directly to the device requiring the
consumables rather than merely being dropped off at a
local delivery dock.
• Through OfficeMax’s reverse logistics program, empty
cartridges are captured and recycled as part of the office
supplies deliveries instead of being sent to a landfill.
• OfficeMax’s diversity partner provides a detailed invoice
directly to the customer, broken out by cost center and
printer device.
OfficeMax’s toner fulfillment program is quality-tested and
guaranteed to ensure print quality and page yield of the
national brand cartridges; environmentally responsible; and
cost-effective. In addition, the selection is unparalleled—
with over 275 models of cartridges plus maintenance kits
compatible with nearly 20 leading manufacturers.
Workplace Results
Thanks to the single source solution for MPS consumables
and office supplies from OfficeMax Workplace, this health
care organization is realizing benefits on three important levels:
Efficiency
Simplified the delivery process through the use of desktop
delivery, increasing employee efficiency and reducing
the amount of effort required by the customer’s receiving
personnel.
Reduced cartridge delivery time from 1–10 days to next
day directly to the device.
Consolidated the number of shipping vendors from two
down to one supplier.
Cost Savings
Increased diversity spend and generated diversity credits
through the OfficeMax/Guy Brown relationship.
Generated labor savings due to the customer’s ability to
allocate receiving personnel to other efforts.
Control
Boosted empty cartridge capture rate from 50 percent to
85 percent. Generated monthly EN2 reporting validating the
environmental benefits realized.
Increased visibility into spend within all areas of this program
through detailed reporting provided by OfficeMax.
“With no manufacturer bias and the added benefit of diversity
credits, the OfficeMax Workplace solution makes it easy for
health care organizations to rethink efficiency, cost savings and
control,” concluded Tim Burgett, Vice President, New Business
Development for OfficeMax Workplace.
Produced by OfficeMax®
Print Document Services. © 2013 OMX, Inc. 115525 CS