Managed Helpdesk PP Slides 2009
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FMDirect provides managed facilities management helpdesk services to clients throughout the UK. They have a project manager that oversees client accounts, a client support team that handles ongoing support, and a helpdesk team that handles service delivery and interfaces with clients and contractors. The software they use for their helpdesk solution allows for automated work order management, contractor communication, SLA monitoring, and reporting.
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Cohesive Technologies is a leading provider of customer interaction management solutions, processing billions of calls and serving over 350 clients globally. It offers an all-in-one communications suite called DACX Ameyo that provides comprehensive contact center capabilities like outbound dialing, IVR, reporting, and CRM in a single, customizable software platform. The case study describes how Cohesive implemented its solution for Weighan and Leigh College to manage various interactions like calls, emails, chats, and broadcasts across its multiple sites through a single interface.
Electronic dictation
This document provides an overview of Impressico's electronic dictation and transcription services. It describes their offerings such as transcription, customer support, accounting services and application development. Benefits of outsourcing services include reduced costs, operational enhancements, focus on core services and market expansion. The document outlines their transcription process which includes uploading audio files, transcription, quality checks and delivery. It also briefly describes their methodology, data protection measures and client-focused service approach.
Microsoft Online Services
This document provides an overview of Microsoft's Business Productivity Online Suite, which offers enterprise-class software through subscription services hosted by Microsoft. It highlights key solutions such as enabling anytime access, providing business-class security and reliability, and improving key business processes. Pricing and licensing options are also summarized, including standard and dedicated versions as well as user segmentation and ordering mechanisms.
Aarks Profile
AARKS Solutions is an IT and BPO services firm based in Chennai, India that offers software services and business process outsourcing to large corporations and mid-sized companies. They provide integrated customer lifecycle management services through a multishore global delivery model. AARKS has experience in areas like application development, multimedia, business process outsourcing, and voice-based services. They invest in modern technology and infrastructure to ensure quality of service and regulatory compliance.
Aarks Profile
AARKS Solutions is an IT and BPO services firm based in Chennai, India that offers software and outsourcing services across multiple industries. It has a highly skilled workforce and focuses on customer relationships to drive growth. AARKS prides itself on being mature, scalable, and providing high performance at competitive prices through its multishore delivery model.
Presentation of aviation
The document discusses Indigo's existing customer interaction setup and how integrating Ameyo's communication suite could improve it. It outlines a 3 phase integration plan: 1) Implement Ameyo for call control, monitoring and management. 2) Add an Ameyo IVR for intelligent routing. 3) Expand to multimedia channels like email, chat and SMS for a omnichannel solution. The case study of MotilalOswal is presented where Ameyo helped automate operations and processes, providing a solution faster than competitors at an appealing cost.
Managed Services Marketing
Managed services provide a range of outsourcing options for technology and operations delivered by a specialist team. They include proactive monitoring, support and maintenance, helpdesk services, security services, and more. Adopting managed services can help businesses address challenges like cost control, regulatory compliance, skills shortages, and improving technology performance and availability. Managed services are delivered through an engagement framework that manages the IT infrastructure, services, security, and customer support.
BPOS HK
Bringing People, Process and Information together by BPOS, get 20% more productivity by leveraging your team!
Integra Customer Support
Integra Global Solutions is an outsourcing partner headquartered in Pittsburgh with offices in the UK and India. They have over 120 staff and 10 years of experience working with companies of all sizes. Integra can provide a variety of business services including customer support, accounting, and software development at 50% lower costs while maintaining Western management techniques and a dedicated work culture.
Itms 2010
The document promotes a managed IT service that provides 24/7 monitoring and support to ensure a business's network, servers, and critical systems are operational and secure, while also performing routine maintenance, patching, and updates to reduce IT costs and risks of downtime through a flat monthly fee rather than hourly rates. The service aims to act as a business's virtual IT department by addressing all of its technical needs and providing peace of mind through proactive support.
Teleprime Marketing
Teleprime is a telecommunications solutions provider that has been in business since 1992. It offers small business IP PBX systems, SIP trunking, LAN infrastructure, IPTV, and other solutions to address the communication needs of SMBs, enterprises, carriers, and consumers. Teleprime focuses on providing turnkey solutions and has over 1000 clients deployed across over 80 countries. Case studies show how Teleprime solutions helped clients reduce costs, improve productivity and access to communications.
Nexsus Techno Solutions Pvt Ltd
Nexsus provides various IT support services including facility monitoring, application development, software testing, and technical support. They aim to help customers maintain existing applications with improved service levels at lower costs. Nexsus takes an innovative, tools-driven approach to support and enhancement activities. They also provide dedicated on-site engineers through their Facility Monitoring Service to ensure customer applications function properly.
Ecom Nets Technologies
EcomNets is a leading consulting company that provides enterprise integration, business rules, and business process management solutions. It delivers these innovative and cost-effective solutions to Fortune 2000 companies and government agencies. EcomNets has certifications and partnerships that demonstrate its technical expertise. The company focuses on technologies like business rules, Microsoft platforms, and ERP systems.
Pp Work Magic Case Study Vo Ip
This document discusses IP telephony and internet service options for a law firm, comparing hosted and on-premise VoIP solutions. It analyzes total cost of ownership and considers factors that make hosted or on-premise solutions more suitable. The Miami-Dade Broadband Coalition is presented as an option that provides fiber internet, IP telephony using Cisco phones, and data center colocation services for law firms.
Onstate cloud-cc-webinar3
Is your contact center solution entering its end of life stage? Are you faced with budget constraints and are worried about making another massive investment to upgrade your solution?
Contact centers based in the cloud are a cost-effective way to mitigate your investment. With cloud-based solutions, you can continue to use your existing hardware while layering in new features at the network level. You can also seamlessly add in tools like Skype, Google, SIP, and Salesforce. Not only do these solutions make your life easier by managing everything from one place, but it also inherently enables a virtual workforce and provides an effective business continuity solution.
Outsourcing.ppt
The document discusses outsourcing and provides examples of common business functions that are outsourced such as IT services, email hosting, database management, and network support. It notes that companies outsource to reduce costs, access new technologies, and focus on core competencies. The benefits and potential problems of outsourcing are also summarized.
Similar to Managed Helpdesk PP Slides 2009 (20)
Unified Communications - Its cool, but how can you demonstrate value to the b...
Unified Communications - Its cool, but how can you demonstrate value to the b...
Managed Helpdesk PP Slides 2009
- 1. FMDirect Demonstration of Managed FM Helpdesk Services Mike Dowling Director
- 3. FMHelpdesk Structure Project Manager Overall strategic responsibility direct to client Client FM Consultant Responsible to PM and Client Post Set-up Support Support Team responsible for ongoing maintenance, support and upgrades Set-up Team Combination of FMHelpdesk Support Staff and FMDirect Consultants Help Desk Team Combination of permanent and part-time staff, 24/7 shift rotation responsible for service delivery and client/contractor interface Helpdesk Management Implementation Structure FMDirect Partner strategic responsibility iiS Ltd. Software design company responsible for product development and customisation
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