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Department Store Strategy Map
The document outlines a strategic map for a department store focusing on financial processes, customer experience, and employee satisfaction. Key objectives include achieving profit targets, enhancing user satisfaction, and maintaining efficient operations. It also emphasizes the importance of innovation, stock management, and corporate social responsibility initiatives.
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Department Store Strategy Map
- 1. Department Store StrategyMap TFS Template Financial Process Customer Learning & Growth IT systems support the business User Satisfaction Achieve profit target Profit Efficient Checkout Process Average Checkout Time Create Customer Awareness New customers Acquisition Establish Great Place to work Employee Satisfaction Index Maintain Business Aligned cash flow Cash flow Convenient Return Process Average return process time Great Customer Experience Customer Satisfaction Index Hire and Retain top Talent Talent Retention Index Flexible & Disciplined Cost Management OPEX Foster Loyalty Customer Retention (%) Create Innovation Culture # of Ideas adopted Efficient Stock Management Average time full inventory This template has been conceptualized from Transcendent Research © transcendent www.transcendent.com.sg Maintain Ideal Stock Level Inventory Turnover Partner / Supplier Satisfaction Supplier Satisfaction Index Efficient Administration Process OPEX / revenue Corporate Social Responsibility # of CSR initiatives