Department Store Strategy Map
•Download as PPTX, PDF•
1 like•1,552 views
sample balanced scorecard for managing strategy in a department store, illustrating some of the key objectives & metrics that should be monitored by professionals in retail businesses like department stores.
Report
Share
Report
Share
Recommended
IKEA
This document provides a summary of IKEA, the world's largest furniture retailer. It discusses IKEA's history, strengths such as low prices and flat packaging, weaknesses like limited product designs. It also analyzes opportunities for growth in Asia and online sales. Threats include economic concerns reducing disposable income. A PESTEL analysis examines the business environment. The document reviews IKEA's market position, competitors, and maintains the largest market share for furniture retailers.
Supply Chain Management of ZARA
This document discusses Zara's supply chain and how it contributes to the company's success. It provides details on Zara's vertically integrated supply chain model, which allows it to bring designs to stores in just 2-3 weeks compared to the industry average of 6-9 months. Key aspects of Zara's supply chain include local sourcing, fast production times, mass customization, and using IT to share information. This vertical integration model helps Zara increase revenue through more fashionable and scarce products, while decreasing costs through factors like lower transportation and inventory costs.
Netflix's Product Life Cycle
The document discusses the product life cycle and how Netflix successfully managed its product cycle. It started as a DVD rental service by mail in 1997 which grew rapidly, introducing a subscription model in 1999. In 2007, it launched streaming services marking the introduction of a new product. By 2010, streaming had surpassed DVD rentals in traffic and subscribers. Today, Netflix has over 200 million paying subscribers and continues to grow, showing it has not yet reached maturity in its product life cycle through strategic expansion into original content and interactive storytelling.
Ikea operational startegies
This paper discusses IKEA’s corporate and business level strategy and how these strategies are best supported by operations strategies of IKEA. It also discusses how IKEA differentiated itself from its competitors. Paper highlights various operational trade-offs done by company. Paper, on later stage focuses on how supply network contributed to achieving company’s objectives and strategies.
Porter's five forces model and porter's value chain - Sony
Porter's Five Forces model and Value Chain model are two competitive strategy models created by Michael Porter in 1979. Porter's Five Forces model is used for industry analysis and business strategy development. Porter's Value Chain categorizes a company's primary activities as inbound logistics, operations, outbound logistics, marketing and sales, and service, and secondary activities as procurement, human resources, technology development, and infrastructure. The document then analyzes Sony using these two models, examining the intensity of competitive rivalry in Sony's markets, the threat of new entrants, the threat of substitutes, and the bargaining powers of customers and suppliers in Sony's various business segments.
Case Study on Oscar Mayer
This presentation focuses on the Strategy that Oscar Mayer adopted to decide whether to acquire a new business or come out with a new product
Team psychic mica colgate transcend deck
This document summarizes market research conducted by Team Psychic to increase sales of Colgate Kids toothpaste. They conducted focus groups, interviews, surveys, observations and gamified research with mothers, dentists, retailers and children. Key findings showed mothers found brushing difficult and saw little difference between kids' toothpastes. The research identified target consumer segments and influencers in the buying process. An IMC campaign called "Dhakkan Khulega, Hero Niklega" was proposed using education, entertainment and enlightenment across print, TV, experiential marketing, retail partnerships, influencers and digital channels to make brushing fun and promote benefits of Colgate Kids toothpaste.
Barbie Doll Case Analysis
1. Barbie faces challenges in Islamic markets due to cultural issues. It was banned in some countries for promoting sexuality and materialism.
2. While Mattel created Islamic-themed Barbies, they were often stereotypical depictions that did not resonate with local customers.
3. For Barbie to succeed in Islamic markets, Mattel needs to thoroughly research local values and create dolls that portray conservative lifestyles and aspirational Islamic figures through appropriate clothing, accessories, and storylines.
Recommended
IKEA
This document provides a summary of IKEA, the world's largest furniture retailer. It discusses IKEA's history, strengths such as low prices and flat packaging, weaknesses like limited product designs. It also analyzes opportunities for growth in Asia and online sales. Threats include economic concerns reducing disposable income. A PESTEL analysis examines the business environment. The document reviews IKEA's market position, competitors, and maintains the largest market share for furniture retailers.
Supply Chain Management of ZARA
This document discusses Zara's supply chain and how it contributes to the company's success. It provides details on Zara's vertically integrated supply chain model, which allows it to bring designs to stores in just 2-3 weeks compared to the industry average of 6-9 months. Key aspects of Zara's supply chain include local sourcing, fast production times, mass customization, and using IT to share information. This vertical integration model helps Zara increase revenue through more fashionable and scarce products, while decreasing costs through factors like lower transportation and inventory costs.
Netflix's Product Life Cycle
The document discusses the product life cycle and how Netflix successfully managed its product cycle. It started as a DVD rental service by mail in 1997 which grew rapidly, introducing a subscription model in 1999. In 2007, it launched streaming services marking the introduction of a new product. By 2010, streaming had surpassed DVD rentals in traffic and subscribers. Today, Netflix has over 200 million paying subscribers and continues to grow, showing it has not yet reached maturity in its product life cycle through strategic expansion into original content and interactive storytelling.
Ikea operational startegies
This paper discusses IKEA’s corporate and business level strategy and how these strategies are best supported by operations strategies of IKEA. It also discusses how IKEA differentiated itself from its competitors. Paper highlights various operational trade-offs done by company. Paper, on later stage focuses on how supply network contributed to achieving company’s objectives and strategies.
Porter's five forces model and porter's value chain - Sony
Porter's Five Forces model and Value Chain model are two competitive strategy models created by Michael Porter in 1979. Porter's Five Forces model is used for industry analysis and business strategy development. Porter's Value Chain categorizes a company's primary activities as inbound logistics, operations, outbound logistics, marketing and sales, and service, and secondary activities as procurement, human resources, technology development, and infrastructure. The document then analyzes Sony using these two models, examining the intensity of competitive rivalry in Sony's markets, the threat of new entrants, the threat of substitutes, and the bargaining powers of customers and suppliers in Sony's various business segments.
Case Study on Oscar Mayer
This presentation focuses on the Strategy that Oscar Mayer adopted to decide whether to acquire a new business or come out with a new product
Team psychic mica colgate transcend deck
This document summarizes market research conducted by Team Psychic to increase sales of Colgate Kids toothpaste. They conducted focus groups, interviews, surveys, observations and gamified research with mothers, dentists, retailers and children. Key findings showed mothers found brushing difficult and saw little difference between kids' toothpastes. The research identified target consumer segments and influencers in the buying process. An IMC campaign called "Dhakkan Khulega, Hero Niklega" was proposed using education, entertainment and enlightenment across print, TV, experiential marketing, retail partnerships, influencers and digital channels to make brushing fun and promote benefits of Colgate Kids toothpaste.
Barbie Doll Case Analysis
1. Barbie faces challenges in Islamic markets due to cultural issues. It was banned in some countries for promoting sexuality and materialism.
2. While Mattel created Islamic-themed Barbies, they were often stereotypical depictions that did not resonate with local customers.
3. For Barbie to succeed in Islamic markets, Mattel needs to thoroughly research local values and create dolls that portray conservative lifestyles and aspirational Islamic figures through appropriate clothing, accessories, and storylines.
IKEA's Global Sourcing Challenge
IKEA faced environmental and social issues related to its global sourcing practices. In the 1980s and 1990s, IKEA dealt with formaldehyde scandals in its products from suppliers in Denmark and Germany. It responded by stopping affected product lines and working with suppliers on environmental criteria. In 1994, a child labor scandal emerged in Pakistan. IKEA apologized, consulted organizations, changed contracts to monitor suppliers, and appointed a third party to audit child labor. In 1995, a German TV report found child labor at an Indian supplier, Rangan Exports. IKEA terminated the contract but faced an ethical dilemma around the response. Recommendations included supporting Rugmark Foundation's monitoring efforts and improving IKEA's own supplier oversight to
Chateau Margaux case study
Château Margaux is a prestigious Bordeaux wine estate classified as a "first growth" with a reputation for producing elegant red wines. While France is losing market share to new world wines, taking control of distribution risks damaging the brand and expanding production is impossible given regulations. The status quo alternative of maintaining traditional production and distribution through merchants better protects the brand despite limited growth opportunities.
Case Study: Customer Retention Strategy Lowers Telecom Customer Churn
A Middle Eastern telecom company faced increasing customer churn rates as new competitors entered the market. Peppers & Rogers Group helped the company implement proactive customer retention strategies including building churn prediction models, designing targeted retention offers, and deploying outbound retention teams. These strategies led to a 50% decrease in customer churn rates and a 15% increase in renewal rates within the first year. Reactive retention processes were also improved, tripling save rates. The results demonstrated a significant positive impact on the company's performance from the new sustainable retention capabilities.
Saxonville sausage company case study
Saxonville Sausage Company is a 70-year-old family business that produces various pork sausage products. It is seeking to reposition its Italian sausage brand Vivio, which has seen growth, as its other products are declining or flat. Market research was conducted to determine the best brand name, positioning, and promotion tactics. Testing showed "Clever Cooking" was the best positioning concept and "Vivio" the best brand name. The promotion strategy will focus on Vivio allowing quick, creative meals to bring families together. Financial projections estimate increased revenue from expanding Vivio's distribution from 16% to 100% of supermarkets.
RFID at Metro Group
Metro Group, German's leading retailer, aims to optimize its supply chain performance with RFID. The initial results are satisfactory, and right now the company arrives at a new question: Expand the already-proven pallet tagging, or increase the granularity with case-level tagging?
Xiameter Strategic Marketing
Xiameter faces new challengers offering point of difference like online services and no minimum order limits. While Xiameter is a market leader, it is limited in products offered and technical services provided. To address weaknesses and threats, the document recommends Xiameter implement basic online services and defensive strategies like maintaining lower prices and leveraging Dow Corning's goodwill, while keeping core strategy the same.
Zenith (HDTV) Case Study by Dhiraj Agarwal
1) Zenith is considering conducting marketing research to forecast demand for its new HDTV product with a wider 16:9 aspect ratio screen.
2) The group evaluated several research alternatives and recommended qualitative research with early adopters to understand factors influencing early adoption.
3) The plan of action involves designing the research, developing questions, sampling participants, and identifying factors that will determine pricing preferences and inform future marketing strategies.
United breaks Guitar Casestudy
Dave Carrol, a musician traveled in United Airlines and finds his Guitar being broke due to poor cargo handling. The case tells about the events that followed and how United Airlines responded back and the customer service that was given to Dave and how he responded back.
Steinway and sons - Case analysis
These slides were created by Maulshri Pathak from UIT RGPV as part of an internship done under the guidance of Prof. Sameer Mathur (www.IIMInternship.com
Cavinkare Case study
CavinKare was founded in 1983 by CK Ranganathan with an initial investment of Rs. 15,000. It started by identifying consumer needs for affordable yet high-quality personal care products. CavinKare launched successful brands like Chik shampoo and Nyle herbal shampoo to meet these needs. The company gained insights into new consumer segments and launched products like Fairever fairness cream and Meera herbal hair oil. CavinKare pursued a low-cost business model through outsourcing, packaging innovations like sachets, and wide distribution reach. Going forward, the company aims to increase market share in current categories and expand into new businesses like foods, soaps, and retail
eHarmony Strategic Marketing Case Study
For my capstone marketing class at Western Washington we were given a case on eHarmony (from Harvard Business School) and had to decide which strategy they should use for the future.
We googled you- HBR Case Study
A solution for the HBR case study, We Googled You. The hiring firm Hathaway Jones, seems to face a problem as they seem to have found a perfect candidate for solving their problems, but land in a fix when some unpleasant news is digged up by the HR regarding her past. WHat should they do?
IKEA strategy
IKEA was founded in 1943 in Sweden and initially sold basic household goods at discount prices. It now has over 300 stores in 35+ countries and employs over 130,000 people. The IKEA concept focuses on offering well-designed, functional home furnishings at very low prices so they are affordable to as many people as possible. Visitors to IKEA stores are encouraged to explore realistic room settings to see and test products. Customers then assemble products themselves, keeping costs and prices low. Entering the Indian market, IKEA will face opportunities such as a large middle class but also challenges like low-price competition, infrastructure issues, and cultural differences from its home market in Sweden.
Supply Chain Performance: The Case of World Co. Ltd
The document discusses the supply chain performance of World Co. Ltd., a wholesaler of women's knit sweaters established in 1959 in Kobe, Japan. It outlines the company's expansion over the decades through establishing subsidiaries and brands. Key points discussed include establishing distribution centers near markets to improve responsiveness, building a logistics system to fulfill deliveries within 72 hours, and using a balanced scorecard to measure supply chain performance across financial, customer, internal process, and learning/growth metrics. The purpose of World's supply chain management is to deliver the right products to the right stores at the right time to maximize profitability.
Johnson's Digital Strategy
An overview of the digital strategy that Johnson's should implement to gain the trust and attention of consumers.
IKEA Supply Chain Mangament
A small Assignment by BBM 2012, Alliance University Students to demonstrate the Complexity of Supply Chain Management of IKEA.
Tesco Case-study
Tesco is the largest grocery retailer in the UK and Ireland with annual online sales of over $5 billion through its online grocery service Tesco.com. Tesco launched a new initiative called Tesco Direct to sell non-food items like furniture online in addition to groceries. This allows customers to choose from over 8,000 non-food products on the Tesco Direct website or catalog and order online, by phone, or in stores for delivery or in-store pickup. The strategy aims to take advantage of the large online market and convenience of online shopping in the UK and Ireland where internet penetration rates are over 50%.
Team: Faded Flame, IIM Kozhikode, HUL L.I.M.E Season 4
- Kotak Mahindra Bank wishes to establish itself as the pre-eminent bank for the mass affluent in India. However, it has not been able to match competitors like Yes Bank and IndusInd Bank in terms of market share and popularity, despite offering a high interest rate on savings accounts.
- A consumer survey found that trust, communication clarity, and rewarding loyalty through premium offerings are important factors for customers. It also found that most consumers prefer digital and branchless banking.
- The document provides recommendations for Kotak Mahindra Bank to improve its social media strategy and customer loyalty program, including increasing apps on Facebook, running contests on Facebook to drive engagement and revenue, and creating a dedicated loyalty
Harrah's Entertainment, Inc. Case Analysis
Harrah's Entertainment needs to decide how to attract new customers, retain existing customers, and regain lost customers while facing competitive pressures. It has strengths in strategic focus, 100% profit growth year-over-year, and strong marketing targeting specific customer segments. Harrah's has 18 casino locations, competitive pricing, and a loyalty program with 15 million members. However, aging facilities and increasing competition pose weaknesses and threats as competitors invest in newer, superior venues and technology like player cards and internet gambling expands.
Wrap it up
This document presents a proposed compensation plan called ShareIt for the restaurant chain Wrap It Up. Currently, Wrap It Up is facing issues like high employee turnover and declining customer satisfaction. ShareIt ties manager compensation to store profits. Two pilot stores, Santa Monica and Costa Mesa, tested different strategies under ShareIt. Santa Monica focused on promotions while Costa Mesa aimed for cost reductions. Both saw increased profits but Santa Monica's customer satisfaction improved while Costa Mesa's declined. The document recommends continuing the customer-centric approach and improving employee satisfaction metrics to sustain high profits and customer satisfaction long-term.
Singapore Auto Finance Rates
This document provides an overview of auto financing rates from various dealerships in Singapore as of September 2015, listing the minimum down payment percentage and interest rate for each. The rates ranged from 1.88% to 2.68% depending on the dealership and down payment amount, either 40% or 50%. This information was compiled for directional comparison purposes but rates may have changed and customers should contact dealerships directly for current details.
Using Captive Finance to Enhance Sales
This slide illustrates the ways in which captive financial services can be used as tools to enhance sales.
More Related Content
What's hot
IKEA's Global Sourcing Challenge
IKEA faced environmental and social issues related to its global sourcing practices. In the 1980s and 1990s, IKEA dealt with formaldehyde scandals in its products from suppliers in Denmark and Germany. It responded by stopping affected product lines and working with suppliers on environmental criteria. In 1994, a child labor scandal emerged in Pakistan. IKEA apologized, consulted organizations, changed contracts to monitor suppliers, and appointed a third party to audit child labor. In 1995, a German TV report found child labor at an Indian supplier, Rangan Exports. IKEA terminated the contract but faced an ethical dilemma around the response. Recommendations included supporting Rugmark Foundation's monitoring efforts and improving IKEA's own supplier oversight to
Chateau Margaux case study
Château Margaux is a prestigious Bordeaux wine estate classified as a "first growth" with a reputation for producing elegant red wines. While France is losing market share to new world wines, taking control of distribution risks damaging the brand and expanding production is impossible given regulations. The status quo alternative of maintaining traditional production and distribution through merchants better protects the brand despite limited growth opportunities.
Case Study: Customer Retention Strategy Lowers Telecom Customer Churn
A Middle Eastern telecom company faced increasing customer churn rates as new competitors entered the market. Peppers & Rogers Group helped the company implement proactive customer retention strategies including building churn prediction models, designing targeted retention offers, and deploying outbound retention teams. These strategies led to a 50% decrease in customer churn rates and a 15% increase in renewal rates within the first year. Reactive retention processes were also improved, tripling save rates. The results demonstrated a significant positive impact on the company's performance from the new sustainable retention capabilities.
Saxonville sausage company case study
Saxonville Sausage Company is a 70-year-old family business that produces various pork sausage products. It is seeking to reposition its Italian sausage brand Vivio, which has seen growth, as its other products are declining or flat. Market research was conducted to determine the best brand name, positioning, and promotion tactics. Testing showed "Clever Cooking" was the best positioning concept and "Vivio" the best brand name. The promotion strategy will focus on Vivio allowing quick, creative meals to bring families together. Financial projections estimate increased revenue from expanding Vivio's distribution from 16% to 100% of supermarkets.
RFID at Metro Group
Metro Group, German's leading retailer, aims to optimize its supply chain performance with RFID. The initial results are satisfactory, and right now the company arrives at a new question: Expand the already-proven pallet tagging, or increase the granularity with case-level tagging?
Xiameter Strategic Marketing
Xiameter faces new challengers offering point of difference like online services and no minimum order limits. While Xiameter is a market leader, it is limited in products offered and technical services provided. To address weaknesses and threats, the document recommends Xiameter implement basic online services and defensive strategies like maintaining lower prices and leveraging Dow Corning's goodwill, while keeping core strategy the same.
Zenith (HDTV) Case Study by Dhiraj Agarwal
1) Zenith is considering conducting marketing research to forecast demand for its new HDTV product with a wider 16:9 aspect ratio screen.
2) The group evaluated several research alternatives and recommended qualitative research with early adopters to understand factors influencing early adoption.
3) The plan of action involves designing the research, developing questions, sampling participants, and identifying factors that will determine pricing preferences and inform future marketing strategies.
United breaks Guitar Casestudy
Dave Carrol, a musician traveled in United Airlines and finds his Guitar being broke due to poor cargo handling. The case tells about the events that followed and how United Airlines responded back and the customer service that was given to Dave and how he responded back.
Steinway and sons - Case analysis
These slides were created by Maulshri Pathak from UIT RGPV as part of an internship done under the guidance of Prof. Sameer Mathur (www.IIMInternship.com
Cavinkare Case study
CavinKare was founded in 1983 by CK Ranganathan with an initial investment of Rs. 15,000. It started by identifying consumer needs for affordable yet high-quality personal care products. CavinKare launched successful brands like Chik shampoo and Nyle herbal shampoo to meet these needs. The company gained insights into new consumer segments and launched products like Fairever fairness cream and Meera herbal hair oil. CavinKare pursued a low-cost business model through outsourcing, packaging innovations like sachets, and wide distribution reach. Going forward, the company aims to increase market share in current categories and expand into new businesses like foods, soaps, and retail
eHarmony Strategic Marketing Case Study
For my capstone marketing class at Western Washington we were given a case on eHarmony (from Harvard Business School) and had to decide which strategy they should use for the future.
We googled you- HBR Case Study
A solution for the HBR case study, We Googled You. The hiring firm Hathaway Jones, seems to face a problem as they seem to have found a perfect candidate for solving their problems, but land in a fix when some unpleasant news is digged up by the HR regarding her past. WHat should they do?
IKEA strategy
IKEA was founded in 1943 in Sweden and initially sold basic household goods at discount prices. It now has over 300 stores in 35+ countries and employs over 130,000 people. The IKEA concept focuses on offering well-designed, functional home furnishings at very low prices so they are affordable to as many people as possible. Visitors to IKEA stores are encouraged to explore realistic room settings to see and test products. Customers then assemble products themselves, keeping costs and prices low. Entering the Indian market, IKEA will face opportunities such as a large middle class but also challenges like low-price competition, infrastructure issues, and cultural differences from its home market in Sweden.
Supply Chain Performance: The Case of World Co. Ltd
The document discusses the supply chain performance of World Co. Ltd., a wholesaler of women's knit sweaters established in 1959 in Kobe, Japan. It outlines the company's expansion over the decades through establishing subsidiaries and brands. Key points discussed include establishing distribution centers near markets to improve responsiveness, building a logistics system to fulfill deliveries within 72 hours, and using a balanced scorecard to measure supply chain performance across financial, customer, internal process, and learning/growth metrics. The purpose of World's supply chain management is to deliver the right products to the right stores at the right time to maximize profitability.
Johnson's Digital Strategy
An overview of the digital strategy that Johnson's should implement to gain the trust and attention of consumers.
IKEA Supply Chain Mangament
A small Assignment by BBM 2012, Alliance University Students to demonstrate the Complexity of Supply Chain Management of IKEA.
Tesco Case-study
Tesco is the largest grocery retailer in the UK and Ireland with annual online sales of over $5 billion through its online grocery service Tesco.com. Tesco launched a new initiative called Tesco Direct to sell non-food items like furniture online in addition to groceries. This allows customers to choose from over 8,000 non-food products on the Tesco Direct website or catalog and order online, by phone, or in stores for delivery or in-store pickup. The strategy aims to take advantage of the large online market and convenience of online shopping in the UK and Ireland where internet penetration rates are over 50%.
Team: Faded Flame, IIM Kozhikode, HUL L.I.M.E Season 4
- Kotak Mahindra Bank wishes to establish itself as the pre-eminent bank for the mass affluent in India. However, it has not been able to match competitors like Yes Bank and IndusInd Bank in terms of market share and popularity, despite offering a high interest rate on savings accounts.
- A consumer survey found that trust, communication clarity, and rewarding loyalty through premium offerings are important factors for customers. It also found that most consumers prefer digital and branchless banking.
- The document provides recommendations for Kotak Mahindra Bank to improve its social media strategy and customer loyalty program, including increasing apps on Facebook, running contests on Facebook to drive engagement and revenue, and creating a dedicated loyalty
Harrah's Entertainment, Inc. Case Analysis
Harrah's Entertainment needs to decide how to attract new customers, retain existing customers, and regain lost customers while facing competitive pressures. It has strengths in strategic focus, 100% profit growth year-over-year, and strong marketing targeting specific customer segments. Harrah's has 18 casino locations, competitive pricing, and a loyalty program with 15 million members. However, aging facilities and increasing competition pose weaknesses and threats as competitors invest in newer, superior venues and technology like player cards and internet gambling expands.
Wrap it up
This document presents a proposed compensation plan called ShareIt for the restaurant chain Wrap It Up. Currently, Wrap It Up is facing issues like high employee turnover and declining customer satisfaction. ShareIt ties manager compensation to store profits. Two pilot stores, Santa Monica and Costa Mesa, tested different strategies under ShareIt. Santa Monica focused on promotions while Costa Mesa aimed for cost reductions. Both saw increased profits but Santa Monica's customer satisfaction improved while Costa Mesa's declined. The document recommends continuing the customer-centric approach and improving employee satisfaction metrics to sustain high profits and customer satisfaction long-term.
What's hot (20)
Case Study: Customer Retention Strategy Lowers Telecom Customer Churn
Case Study: Customer Retention Strategy Lowers Telecom Customer Churn
Supply Chain Performance: The Case of World Co. Ltd
Supply Chain Performance: The Case of World Co. Ltd
Team: Faded Flame, IIM Kozhikode, HUL L.I.M.E Season 4
Team: Faded Flame, IIM Kozhikode, HUL L.I.M.E Season 4
Viewers also liked
Singapore Auto Finance Rates
This document provides an overview of auto financing rates from various dealerships in Singapore as of September 2015, listing the minimum down payment percentage and interest rate for each. The rates ranged from 1.88% to 2.68% depending on the dealership and down payment amount, either 40% or 50%. This information was compiled for directional comparison purposes but rates may have changed and customers should contact dealerships directly for current details.
Using Captive Finance to Enhance Sales
This slide illustrates the ways in which captive financial services can be used as tools to enhance sales.
Auto Finance Benchmark
This document provides portfolio and employee figures for the finance divisions of major automakers from 2012-2013. It includes contract volumes and employee numbers, sourced from annual reports and SEC filings. A disclaimer notes that figures have not been independently audited and may contain discrepancies. Contact information is provided for any specific concerns about figures. Reference links to source documents are also included.
Using Captive Finance to Enhance After-Sales
Captive financing can enhance after-sales business in 3 key ways: 1) It ensures repairs are conducted at authorized workshops using genuine parts, increasing after-sales revenue and helping move stock. 2) It can incentivize the sale of used assets after their warranty expires by offering manufacturer support like authorized maintenance. 3) Over 85% of repairs are performed at authorized dealers when using captive financing.
Auto Finance Software Solutions
This document provides information on various auto finance software solutions from different companies around the world. It lists the company name, year founded, software systems offered, revenues, reference customers, and contact information. Some of the major companies mentioned include Fiserv, Nucleus Software, Sungard, White Clarke Group, NetSol Technologies, Temenos, CHP Consulting, Infosys, SAP, Emak Software, Auto Loan Software, SoFico, Bynx, FIS Global, and Cassiopae. Revenues reported range from $36.4 million to $6.45 billion. The systems support various functions like auto financing, banking, fleet management, and overall finance/accounting needs.
Auto Dealership Strategy Map
sample balanced scorecard for managing strategy in an auto dealership, illustrating some of the key objectives & metrics that should be monitored by professionals running auto dealerships
Strategy Map Templates
The document discusses strategy maps and the balanced scorecard as tools for strategic planning and management. It provides examples of strategy maps for different types of organizations, including generic, classic Kaplan/Norton, and public sector examples. It also discusses templates and presents an empty template for a strategy map. Finally, it introduces the Quickscore software application for implementing strategy maps and balanced scorecards.
Leading Change
1. The document discusses strategies for project managers to introduce new ideas and deal with resistance to change. It explores how to create a need for change, introduce a change plan, and stabilize and reinforce changes.
2. Various barriers to change are identified, including fear of loss, mistrust of leaders, and discomfort with change. The document provides tools to understand and address these barriers.
3. Key strategies discussed include developing a shared vision, acknowledging concerns, revising plans based on feedback, and sustaining changes over time through training and new systems. The goal is managing change effectively while gaining employee commitment.
Mall Management in Brazil
This market snapshot from Transcendent Research outlines a few key retail market dynamics and trends that are impacting those in the Brazilian mall management industry
Auto Finance Strategy: Asset Lifetime Value
Adding in-house financial services to an exiting manufacturing/after-sales business can increase overall asset lifetime value significantly. Transcendent Financial services helps organizations build and develop in-house financial services to increase overall profitability across the asset's life cycle.
Mall Management in Algeria
This market snapshot from Transcendent Research outlines a few key retail market dynamics and trends that are impacting those in the Algerian mall management industry
Retail market - Brazil
This is a part of a series of Transcendent Research on emerging retail markets around the world, focusing on the Brazilian retail market and its current state of development, highlighting unique attributes.
Mall Management in India
This market snapshot from Transcendent Research outlines a few key retail market dynamics and trends that are impacting those in the Indian mall management industry
Auto Finance Analytics
Transcendent’sPortfolio Management & Analysis provides a complete solution to the risks associated with credit receivables. Using an in-house, proprietary system, the client receives a comprehensive set of reports with specific recommendations on all aspects of the portfolio. These reports feature highly sophisticated segmentation and analysis, akin to what is used in the world’s largest providers of financial services. In addition, to processing data into a variety of charts and graphs, Transcendent provides highlighted insights derived from the data and detailed action items.
Organizational Alignment using Strategy Maps and Balanced Scorecard
This document discusses organizational alignment using strategy maps and the balanced scorecard. It begins by providing examples of misalignments between what organizations say their strategies and priorities are versus how goals and targets are actually set. It then discusses how strategy maps and the balanced scorecard can be used to clarify strategies, explain how initiatives are interlinked, align investments and priorities, and improve communication. The balanced scorecard approach involves developing a strategy map that links objectives across financial, customer, internal process, and learning & growth perspectives to describe the strategy and causal relationships. Key performance indicators with targets are then defined for each objective.
Mall Management Strategy Map
sample balanced scorecard for the mall management industry, illustrating some of the key objectives & metrics that should be monitored by professionals in the mall managment industry.
Viewers also liked (16)
Organizational Alignment using Strategy Maps and Balanced Scorecard
Organizational Alignment using Strategy Maps and Balanced Scorecard
Similar to Department Store Strategy Map
SIG Global Summit 2010 - Williams-Sonoma - Beyond the Benchmark Survey
The summary provides an overview of key topics discussed in the document:
1) The document discusses challenges with traditional benchmark surveys and how a transactional, cloud-based approach can provide more actionable insights.
2) It outlines 10 must-measure metrics and KPIs related to procurement efficiency and effectiveness that organizations should track, including approval cycle times, spend under management, and cost savings.
3) The document provides examples of how Williams-Sonoma can develop a benchmarking strategy, such as identifying key KPIs, establishing a baseline, and aligning processes and technology with measurement.
Tracks back office solution - Introduction
Tracks is a back office solution designed for restaurant operators that provides cost savings, time savings, and actionable business intelligence. It integrates key functions like sales, payroll, inventory, purchasing, and reporting. Tracks is built on scalable and cost-effective Microsoft technology. It is fully featured while hiding complexity and is priced competitively. The demonstration showed how Tracks supports store-level and enterprise-level operations. Implementation involves engaging stakeholders, configuring the software, user training, and piloting before full deployment. Success relies on executive support, a dedicated project team, clear communication, and effective change management.
Customer experience management (cem)
Customer experience management (CEM) aims to strategically manage a customer's entire experience with a company. While customer relationship management (CRM) focuses on reducing costs through processes and technology, CEM prioritizes customer needs, expectations, and perceived sentiment to improve loyalty. CEM collects customer data from various sources, analyzes it to gain insights, and provides reporting capabilities. It takes a customer-centric view to integrate customer indicators across the organization and prevent issues from falling through cracks. Proper CEM requires aligning employee behavior with brand values, addressing attitudes that shape service, and equipping employees to deliver the promised customer experience.
Operational Value Add
Whilst managing and growing a business is not an exact science, it does take a tremendous amount of discipline, using proven methodologies and data analyses, to execute your strategies and plans well. We call this operationalising your vision and strategy to deliver values...and this is exactly what we do together with our clients to pursue success.
Balance scorecard
The document discusses the Balance Scorecard performance measurement system. It provides an overview of key financial and non-financial measures used across four perspectives: financial, customer, internal business processes, and learning and growth. Specific goals, measures, and advantages of the Balance Scorecard approach are outlined for each perspective. The Balance Scorecard is presented as a strategic management tool that translates organizational vision into measurable objectives.
What is Customer Success?
This short slide deck explains Customer Success simply and concisely, so that you can communicate the benefits of a CS department to your executives, or explain to your clients why they should implement CS automation.
DevOps: Why Culture Matters
The document discusses rebooting leadership for DevOps success. It emphasizes creating a team that respects each other and shares values to deliver value to consumers quickly and with high quality. The summary focuses on delivering value to consumers through continuous delivery by empowered autonomous teams that collaborate well and share knowledge.
Implementing Balance Scorecard
The document discusses implementing a balanced scorecard approach at a client's firm. It describes challenges the client previously faced around strategy execution and measurement. It then details the goals sought in implementing a balanced scorecard, including aligning operations with strategy and facilitating strategic learning. Lessons learned from the client's implementation included establishing cause-and-effect linkages between objectives and ensuring balance between leading and lagging indicators.
Balanced Scorecard
This document outlines a balanced scorecard strategy map for a manufacturing organization. The map has four perspectives - financial, customer, internal processes, and learning and growth. The financial perspective aims for a return on capital employed over 15% and revenue growth. The customer perspective focuses on enhancing customer value and brand. The internal perspective emphasizes operational excellence, innovation, alliances and social responsibility. The learning and growth perspective covers developing skills, information systems, and strategic alignment across functions.
Getting it right from the start: Taking a strategic approach to client onboar...
Onboarding is a comprehensive process that includes identifying and qualifying leads, needs analysis, product selection, and opening client accounts. Historically, onboarding was viewed as an administrative task involving extensive paperwork and dual data entry focused on compliance. A more strategic approach to onboarding can provide a better customer experience, reduce costs, and drive top-line growth. Key elements of a strategic onboarding process include using analytics to gain customer insights, guiding a discovery process to understand client goals, and automating the process using mobile capabilities to make it more efficient and responsive to clients' needs.
Industry_Wheel_Manufacturing.pptx
Celonis provides process optimization software that monitors key metrics across manufacturing operations including customer processes, finance & administration, product & services, and supply & distribution. It identifies areas for improvement, ensures compliance, increases efficiency and reduces costs. The document lists relevant metrics and processes Celonis can help optimize for each operational area.
Confiance Webinar Seneca Foods F I N A L
The document summarizes Seneca Foods' business transformation efforts, including establishing an enterprise process model and repository. It outlines a phased approach to 1) baseline current processes, 2) build an ARIS repository integrating SAP and process models, and 3) enable process harmonization across the organization. The goal is to support business growth and strategic objectives through standardized, optimized processes aligned with their SAP platform.
Lean_Accounting_sample
The document discusses lean accounting and how it differs from traditional accounting assumptions and measurements. Lean accounting applies lean concepts to reduce waste in the accounting function and modifies accounting processes to promote lean behaviors. It focuses on value stream costing, transaction elimination, and using lean metrics like flow, waste, and capacity rather than traditional metrics like labor efficiency. The primary goals of lean accounting are to understand the financial impacts of lean improvements, manage by value streams with a focus on growth and continuous improvement, and drive the business from customer value rather than costs.
Lean Accounting Sample
The document discusses lean accounting and how it differs from traditional accounting assumptions and measurements. Lean accounting applies lean concepts to reduce waste in the accounting function and modifies accounting processes to promote lean behaviors. It focuses on value stream costing, transaction elimination, and using lean metrics like flow, waste, and capacity rather than traditional metrics like labor efficiency. The primary goals of lean accounting are to understand the financial impacts of lean improvements, manage by value streams with a focus on growth and continuous improvement, and drive the business from customer value rather than costs.
EpiCenter Pitch
EpiCenter is a web-based application that helps car dealerships organize and manage their vehicle reconditioning inventory. It aims to decrease the age of inventory by getting vehicles ready for sale faster, track technician performance for operational efficiency and cost savings, and apply cost controls to improve the cost to market ratio. This helps lower inventory holding costs and improves the customer experience.
Technology as a service trends
Discusses how to make a "as a service" profitable based on TSIA recommendations. These are the same methodologies that I employ.
Technology as a Service Trends
1. The document discusses strategies and best practices for achieving profitability in Technology as a Service (XaaS) businesses based on research and analysis from the Technology Services Industry Association (TSIA).
2. Key aspects covered include establishing economic moats, avoiding the "three killer Cs" of high costs, churn, and commoditization, focusing on customer adoption through the LAER model of landing, adopting, expanding, and renewing customers.
3. TSIA research found that focusing on capabilities like outcome engineering, predictive analytics, and customer success organizations can help companies increase adoption and profitability.
Customer loyalty and technology as crm tool
This document discusses customer relationship management (CRM) and its benefits. It defines CRM as integrating all customer interactions through various channels to provide end-to-end customer management. CRM requires organizational change and information/application support. It should have consistent, repeatable processes. Customers want more value, responsiveness and flexibility for less aggravation. CRM helps increase customer retention and profitability by understanding customers. Technology like data warehousing enables CRM by providing customer insights.
Product Spotlight: Oracle Profitability and Cost Management
- Oracle Hyperion Profitability and Cost Management (HPCM) is an Oracle EPM system module that allows users to compute profitability for business segments, customers, and products in an integrated and consistent manner.
- It provides a pre-built framework for profitability modeling, graphical traceability maps, and genealogy reporting to show the flow of costs and revenues between stages.
- HPCM helps address challenges in measuring profitability and costs like disparate models, time lags, insufficient data, and high maintenance costs through its packaged functionality, user-driven rules, and tight integration with other Hyperion modules.
Opex Guru Introduction
OPEX.GURU provides services related to operational excellence and process improvement. They use tools and techniques to review client processes and strategies, and bring innovative ideas to help clients continue to be leaders in their industries. Their services include process analytics, client insights, process redesign and innovation, and training programs. They take a strategic and execution-focused approach to help clients unlock value from their data and processes.
Similar to Department Store Strategy Map (20)
SIG Global Summit 2010 - Williams-Sonoma - Beyond the Benchmark Survey
SIG Global Summit 2010 - Williams-Sonoma - Beyond the Benchmark Survey
Getting it right from the start: Taking a strategic approach to client onboar...
Getting it right from the start: Taking a strategic approach to client onboar...
Product Spotlight: Oracle Profitability and Cost Management
Product Spotlight: Oracle Profitability and Cost Management
Recently uploaded
The Most Inspiring Entrepreneurs to Follow in 2024.pdf
In a world where the potential of youth innovation remains vastly untouched, there emerges a guiding light in the form of Norm Goldstein, the Founder and CEO of EduNetwork Partners. His dedication to this cause has earned him recognition as a Congressional Leadership Award recipient.
The Steadfast and Reliable Bull: Taurus Zodiac Sign
Explore the steadfast and reliable nature of the Taurus Zodiac Sign. Discover the personality traits, key dates, and horoscope insights that define the determined and practical Taurus, and learn how their grounded nature makes them the anchor of the zodiac.
Digital Transformation Frameworks: Driving Digital Excellence
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
2022 Vintage Roman Numerals Men Rings
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
https://rb.gy/usj1a2
Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...
Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Transport Solution
DearbornMusic-KatherineJasperFullSailUni
My powerpoint presentation for my Music Retail and Distribution class at Full Sail University
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women Magazine
In this article, we will dive into the extraordinary life of Ellen Burstyn, where the curtains rise on a story that's far more attractive than any script.
Garments ERP Software in Bangladesh _ Pridesys IT Ltd.pdf
Pridesys Garments ERP is one of the leading ERP solution provider, especially for Garments industries which is integrated with
different modules that cover all the aspects of your Garments Business. This solution supports multi-currency and multi-location
based operations. It aims at keeping track of all the activities including receiving an order from buyer, costing of order, resource
planning, procurement of raw materials, production management, inventory management, import-export process, order
reconciliation process etc. It’s also integrated with other modules of Pridesys ERP including finance, accounts, HR, supply-chain etc.
With this automated solution you can easily track your business activities and entire operations of your garments manufacturing
proces
Income Tax exemption for Start up : Section 80 IAC
A presentation on the concept of Exemption of Profits of Start ups from Income Tax
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
Nathalie zal delen hoe DEI en ESG een fundamentele rol kunnen spelen in je merkstrategie en je de juiste aansluiting kan creëren met je doelgroep. Door middel van voorbeelden en simpele handvatten toont ze hoe dit in jouw organisatie toegepast kan worden.
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
The Radar reflects input from APCO’s teams located around the world. It distils a host of interconnected events and trends into insights to inform operational and strategic decisions. Issues covered in this edition include:
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & InnovationOperational Excellence Consulting
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
Each framework is presented with visually engaging diagrams and templates, ensuring the content is both informative and appealing. While this compilation is thorough, please note that the slides are intended as supplementary resources and may not be sufficient for standalone instructional purposes.
This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
7. McKinsey’s Three Horizons of Growth
8. Customer Journey Map
9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
11. Strategyn’s Jobs-To-Be-Done (JTBD) Framework with Job Map
12. Design Sprint Framework
13. The Double Diamond
14. Lean Six Sigma DMAIC
15. TRIZ Problem-Solving Framework
16. Edward de Bono’s Six Thinking Hats
17. Stage-Gate Model
18. Toyota’s Six Steps of Kaizen
19. Microsoft’s Digital Transformation Framework
20. Design for Six Sigma (DFSS)
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentationsCover Story - China's Investment Leader - Dr. Alyce SU
In World Expo 2010 Shanghai – the most visited Expo in the World History
https://www.britannica.com/event/Expo-Shanghai-2010
China’s official organizer of the Expo, CCPIT (China Council for the Promotion of International Trade https://en.ccpit.org/) has chosen Dr. Alyce Su as the Cover Person with Cover Story, in the Expo’s official magazine distributed throughout the Expo, showcasing China’s New Generation of Leaders to the World.
Profiles of Iconic Fashion Personalities.pdf
The fashion industry is dynamic and ever-changing, continuously sculpted by trailblazing visionaries who challenge norms and redefine beauty. This document delves into the profiles of some of the most iconic fashion personalities whose impact has left a lasting impression on the industry. From timeless designers to modern-day influencers, each individual has uniquely woven their thread into the rich fabric of fashion history, contributing to its ongoing evolution.
Best practices for project execution and delivery
A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
How HR Search Helps in Company Success.pdf
HR search is critical to a company's success because it ensures the correct people are in place. HR search integrates workforce capabilities with company goals by painstakingly identifying, screening, and employing qualified candidates, supporting innovation, productivity, and growth. Efficient talent acquisition improves teamwork while encouraging collaboration. Also, it reduces turnover, saves money, and ensures consistency. Furthermore, HR search discovers and develops leadership potential, resulting in a strong pipeline of future leaders. Finally, this strategic approach to recruitment enables businesses to respond to market changes, beat competitors, and achieve long-term success.
4 Benefits of Partnering with an OnlyFans Agency for Content Creators.pdf
In the competitive world of content creation, standing out and maximising revenue on platforms like OnlyFans can be challenging. This is where partnering with an OnlyFans agency can make a significant difference. Here are five key benefits for content creators considering this option:
Best Forex Brokers Comparison in INDIA 2024
Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
Recently uploaded (20)
The Most Inspiring Entrepreneurs to Follow in 2024.pdf
The Most Inspiring Entrepreneurs to Follow in 2024.pdf
The Steadfast and Reliable Bull: Taurus Zodiac Sign
The Steadfast and Reliable Bull: Taurus Zodiac Sign
Digital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital Excellence
Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...
Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women Magazine
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women Magazine
Garments ERP Software in Bangladesh _ Pridesys IT Ltd.pdf
Garments ERP Software in Bangladesh _ Pridesys IT Ltd.pdf
Income Tax exemption for Start up : Section 80 IAC
Income Tax exemption for Start up : Section 80 IAC
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Cover Story - China's Investment Leader - Dr. Alyce SU
Cover Story - China's Investment Leader - Dr. Alyce SU
Registered-Establishment-List-in-Uttarakhand-pdf.pdf
Registered-Establishment-List-in-Uttarakhand-pdf.pdf
4 Benefits of Partnering with an OnlyFans Agency for Content Creators.pdf
4 Benefits of Partnering with an OnlyFans Agency for Content Creators.pdf
Department Store Strategy Map
- 1. Department Store Strategy Map TFS Template Financial Process Customer Learning & Growth IT systems support the business User Satisfaction Achieve profit target Profit Efficient Checkout Process Average Checkout Time Create Customer Awareness New customers Acquisition Establish Great Place to work Employee Satisfaction Index Maintain Business Aligned cash flow Cash flow Convenient Return Process Average return process time Great Customer Experience Customer Satisfaction Index Hire and Retain top Talent Talent Retention Index Flexible & Disciplined Cost Management OPEX Foster Loyalty Customer Retention (%) Create Innovation Culture # of Ideas adopted Efficient Stock Management Average time full inventory This template has been conceptualized from Transcendent Research © transcendent www.transcendent.com.sg Maintain Ideal Stock Level Inventory Turnover Partner / Supplier Satisfaction Supplier Satisfaction Index Efficient Administration Process OPEX / revenue Corporate Social Responsibility # of CSR initiatives