Download to read offline
Uploaded byConstance Korol
1,294 views
Amanda Nevins from Zappos Keynote IBF\'s Demand Planning and Forecasting Conference
The document provides an overview of Zappos.com presented by Amanda Nevins, Chief Accounting Officer. In 3 sentences: Zappos is an online retailer founded in 1999 with over 1,400 employees, known for its exceptional customer service including free shipping and returns. The company has experienced rapid sales growth through word-of-mouth promotion by loyal, repeat customers. Zappos emphasizes a strong company culture focused on delivering happiness through customer service and its unique company values.
