Inquiry and interview

1. MAKING
INQUIRY

2. • An inquiry letter in written when a person needs more information
about products, services, internship, scholarships, or job vacancies
offered by companies, associations, or individuals.
• Inquiry letter are sent when a person has specific questions that are not
address by the general information available provided by brochure,
websites, advertisements, classified ads etc.
• An inquiry may also be in the form of telephone or interview.

3. LETTER INTERVIEW
BOTH
• Require proper and appropriate
language use.
• Both require correctness,
conciseness, clarity of language,
and courtesy.
• Require correctness
of spelling,
punctuation,
capitalizations,
indention, margins,
etc.
• Require clarity of
words, correct
pronunciation,
intonation and
pauses, spontaneity,
pleasing personality
and confidence.

4. Content and organization of letter of inquiry
A. HEADING OR
LETTERHEAD
B.INSIDE
ADDRESS
C.SALUTATION
D.BODY OF
THE LETTER
First Paragraph: It provides a background of your
inquiry such as how, where and when you first
learned of the information serve your purpose in one
or two sentence
Middle Paragraph: This section should specify the
information you are seeking.
Final paragraph: Express your expectation from your
addresses and thank him in advance for his
favorable actions.
E. COMPLEMEN-
TARY CLOSE
F. SIGNATURE

5. • There are three
formats that are
commonly used
in making
Inquiry; Pure
block, semi- block
and modified
block

6. EMAILS
• More frequently used now in inquiry are emails. Emails gained
popularity because of speed and convenience.
• Generally emails messages are less formal than letters, although
there are still expectations for appropriate and effective email
communication.
• The formality is determined by the senders familiarity and
relationships to the receivers the classifications and objectives of the
message to be sent and other factors that shape the context of
communication.
• In academic email for example there is more appropriate to sound
formal and professional.
• The use of “wanna, gonna” and abbreviation such as “tnx and
gbu” and emoticon is inappropriate. In other informal context
however abbreviation and emotion maybe effective.
• In academic and other formal emails, correctness and other

7. For more effective email communication (and also letters),
remember the Following:
Be courteous.
Keep messages as concise as clear as possib
Proofread and and spell check before sending
Provide a short but descriptive subject line.
Although some parts of the email are optional
it is enabling to know all the other parts.
1.
2.
3.
4.
5.

8. PARTS OF AN EMAIL
From: Jaylou J. Jose
Sent: 26 May, 9:10AM
To: Aaron C. Jacinto
CC: Maggy J. Jaime
BCC: Laz D. Cruz
Subject: Scholarship availability inquiry
Attachment: Form 137
Salutation: Dear Mr. Jose
Body of the letter
Closing: Sincerely yours,
Name (email signature)
Name of a person sending the email
Date and Time
Name of person receiving the email
Other person receiving the email
Another person receiving the email w/out the other
recipient knowing
Content (Title) of the email
Document sent separately, not included in the email
(but attached)
Greetings or opening
Message
Ending
Name and Title

10. • Interview is a special type of purposive
conversation.
• Interview are classified into different
types according to purpose, but basic
to all types of interview is to obtain
desired information.
• Interview requires real time for both
the interviewer and interviewee.

11. Tips in Conducting a Interview
Before the interview
1. Remember that if you are seeking for information
from people (e.g. interview for research), you are
asking their favor, interviewee at their most
convenient time thus make appointment with you
2. Prepare the list of questions.

12. During the Interview
1. Be punctual
2. Wear appropriate attire.
3.Observe good manners.
4.Speak clearly and be attentive
5. If you have follow-up questions, ask politely. Ask the
interviewee notes.
6.Allow the interviewee sufficient time to answer.
7. Rephrase questions to clarify vague points.
8. Acknowledge answers of the interviewee to sure him of
your attention.
9. Graciously thank the interviewer for his tine.

13. PARTS
OF THE
INTERVIEW
• The opening includes the initial of the
interviewer and the interviewee Rapport
should be established creating positive
impression. Although introduction have
been done during the appointment,
introduce yourself briefly.
• The body includes several questions to
achieve your specific objectives.
• The conclusion includes expressing
gratitude and hope of meeting the
interviewee again in the future.