Magnus Fasth - Get out of e-mail

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We should really tell the customer to turn internal e-mail off but we can’t really do that!This was one of the main points when discussing a successful implementation of IBM Connections. Giving it some thought we realized that WE can shut down internal e-mail. We can set an example. We can prove it’s possible.On Jan 1st, 2013 we banned internal e-mail. This is what happened.

Technology Business

Out of mail
Why?
What?
How?
Analysis
Conclusion
Lessons learned

Mail is a problem
Create change
Curiosity
Why?

Resistans to change
Resistans to share
Fear
Itwillnotwork!

Employees
Creativity
Experience
Persistence
Engagement

Where good
ideas come
from
Hunch
Steven Johnson

Salary
Ad-hoc
Customers
Whendowe
needmail?

Re: Re:
Re: Re: Re:
Re: Re: Re: Re:
One sent mail…
…generates another

What?
Policy
Competition
New Year
resolution

Ok to CC internally
Every recipient counts
Rules

When I send a mail
When I post an
update
Responsibility

Changeandqty
VP
Consulting
IT
Team-
leaders

To(o) many
283 mail > 5 recipients
Generating 3284 mails
(29 %)
91 mail > 10 recipients
Generating 1928 mail
(17 %)

86 % decreased
20 / 80
40 % decrease
Conclusion

No !
Would you
recommend this
approach to a
customer?

Lessons
learned
Tell me why
Form the networks
Analyze
communication

Who do you want to
sit with?
Who do you play
with?
In school

At work
Who do you want in your project?
Who do you want to travel with?

Remember
I can
eliminate
40 mail
per day

Magnus Fasth
http://statusraden.se
@lyckan7
Uppsala, Sweden
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