Magaline Ferguson has over 18 years of experience as a certified bank teller. She is currently a senior bank teller at United Southern Bank in Elkton, Kentucky, where she conducts daily operations, balances her drawer daily, and handles customer inquiries. Previously, she worked at BB&T for over 15 years, holding positions as a senior teller, supervisor, and head teller. She has extensive experience in teller duties, vault operations, balancing accounts, and providing excellent customer service. Ferguson has also completed certification and leadership training programs and is involved in her local community through various organizations.

1. Magaline
Ferguson
Senior Certified Bank Teller
EXPERIENCE
270-719-1764
United Southern Bank, Elkton, Kentucky
Senior bank teller (2013 to present)
§Appointed to be a member of Elkton Rotary Club International
§Transferred to main office during company reorganization
• Conducts daily operations by assisting customers with deposits, loans, transfers and referrals to wealth management
• Balances teller drawer daily and correctly
• Handles routine customer inquiries and account issues
Branch Banking & Trust (BB&T)
Supervisor/head bank teller, Dallas, Texas (April 2012 to January 2013)
§Promoted and transferred to open new branch
§Repeated Olympian Award winner for exceeding sales and service goals
• Supervised and motivated five-member teller staff, prepared work schedules, trained new tellers, managed branch in absence of upper
management, secured branch after closing each day
• Balanced ATM and vault, teller drawers, check orders and prepared daily cash sheets
• Audited teller drawers quarterly and assisted internal bank auditor
• Provided friendly and efficient customer service by receiving deposits and loan payments; cashing checks; issuing withdrawals; selling cashier’s
checks; referring customers to loans and new account officers
Senior certified bank teller, Hopkinsville, Kentucky (December 2006 to January 2013)
§Completed BB&T University “Leadership and professional development” training
§Appointed teller mentor by BB&T headquarters
• Managed daily vault operations and weekly cash shipment
• Performed all teller essential duties by assisting customers with daily deposits and loan payments; informing customers about new bank services
and products; placing Reg CC holds and stop payment orders
• Prepared large currency transactions
• Accurately balanced ATM, vault and teller drawer daily
• Assisted customers in safe deposit box area as needed
• Sustained teller position through four company mergers from April 1997 to January 2013: Nations Bank, First City Bank, Area Bank and BB&T
EDUCATION
• Completed BB&T University Certification Program,
Certified Bank Teller (2006)
• Earned Bookkeeping and Accounting certification,
Christian County Technical and Vocational School
• Graduate of Hopkinsville High School
COMMUNITY INVOLVEMENT
• President, Durrett Avenue Neighborhood Association (2015-2016)
• Appointed Alternate, Code of Ordinance Enforcement Board (2014-present)
• Member, Rotary International (2014-present)
• Assistant Secretary, Focus 21 Minority Leadership Board (2014-present)
• Attended “Women in Business” development forum (2015)
18 years of outstanding & dedicated service
magalineferguson@yahoo.com
1417 Durrett Ave.
Hopkinsville, KY 42240