Mauricio A. Cuellar, Jr. has over 10 years of experience in customer service, collections, sales and administrative roles. He is bilingual in English and Spanish with skills in accounts receivable/payable, collections, customer service, inventory control and Microsoft Office programs. Currently he works as a Collections Administrative Assistant and RMA Specialist for Novariant in Fremont, CA where he performs collections, RMA and administrative tasks.

2. Mauricio A. Cuellar, Jr.
45 South Terrace Court
San Jose, CA 95138
408-836-9166
djbrothareese@yahoo.com
Customer Service & Collections professional
More than 10 years successful experience in collections, sales, customer service and support with recognized
strengths in account maintenance, problem-solving, trouble-shooting, finance & sales staff support, and
planning/implementing proactive procedures.
Bilingual – English and Spanish
Skills
RMA
Corporate and Consumer Collections
Accounts payable/receivable
Syspro System
Sales
Customer Service
Skip Tracing
Repossessions
MAC and PC user
Microsoft: Word, PowerPoint, Excel, Outlook
Filing: numeric, alpha, color coding
Warehouse/Shipping/Receiving
Inventory control
Team Player & Fast Learner
5/2008 – Present
Employment
Collections Administrative Assistant & RMA Specialist
Novariant, Fremont, CA
• Collections -
• Mail out invoices & monthly statements
• Call customers/vendors to set up payment plan
• Data Entry
• Various administrative tasks
• RMA –
• System used - SysPro
• Past due accounts – 30, 60, 90 & 120 days past due
• Issue & track RMA credit using SysPro
• Produce reports using Excel
• Research FedEx, DHL & UPS shipping of RMA’s
• Call or email customers/vendors to find lost or missing information
• Extensive filing and data entry
3/2007 – 6/2008
Pro Audio Sales Department Manager
Guitar Center, Gilroy, CA
• Manage a staff of 6 employee
• Collections on all Guitar Center accounts
• Prospecting for business
• Customers service to include assisting Spanish speaking customers
• Take payments, deposits, open up new credit accounts
• Set up audio and visual displays
• Possess solid computer skills
• Ability to train, motivates, and supervises customer service employees
• Run special order reports, inventory reports and layaway reports
• Quickly and effectively solve customer challenges
• Create staff work schedule
• Consulting