Liezel Gapunuan is seeking a position that utilizes her skills in administration, management, and customer service. She has over 5 years of experience as an Office Manager and HR Coordinator for a real estate company in Dubai. She is proficient in various software packages and has strong communication, organizational, and problem-solving skills. Gapunuan is also certified as a Real Estate Practitioner by RERA and as a Quality Manager by ISO.

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LIEZEL M. GAPUNUAN
B u r D u b a i , D u b a i , U . A . E
E m a i l : l i z _ m m 0 4 2 8 @ y a h o o . c o m / l i z . m m 0 4 2 8 @ g m a i l . c o m
M o b i l e : +971 56 524 1997
Resourceful and self-driven with strong sense of commitment to meet goals. I’m an Office Manager / HR Coordinator in
a Real Estate company for more than 5 years and Sales Support Manager for almost 2 years in the same company,
providing full support, assistance to management and all other departments. I also worked in several businesses with
positions ranging from a receptionist to an office and accounts assistant before making my way to current position. I also
held a 40-student classroom as an adviser and classroom teacher. My experiences helped me to learn and develop
skills necessary to deal with day to day management of people, the clientele of a business and day to day office duties.
Seeking for a position where my existing skills in the areas of administration, management and customer service can be
utilized by a progressive and innovative company.
PROFILE AT A GLANCE
Able to communicate effectively and interface at all levels
Computer literate and proficient on multiple software packages
Able to establish rapport with a variety of clientele and maintain a calm, professional problem-solving manner
Highly motivated, reliable, confident, and committed to professional standards
Excellent organizational skills
Can handle various work processes with efficiency
Introduce new work process methods to increase work productivity and received appreciation for improved
results
RERA Certified Practitioner
ISO Certified Quality Manager
EJARI System User
Flexible and willing to learn
PROFESSIONAL EXPERIENCE
ALLSOPP & ALLSOPP Real Estate Brokerage LLC, Dubai, UAE
(Feb. 2009 to present)
Office Manager / HR Coordinator cum (June 2010 to Present)
Key Responsibilities:
Responsible for consulting with managers and supervisors about company policies and procedures, and
whenever necessary in helping them.
Helps employees and managers in performance and disciplinary matters and set of rules that would monitor the
discipline and work of workers.
Consulting with practice managers regarding employee turnover, absenteeism, changes in work settings,
employee motivation and recognition, and other employee-related aspects.
Prepares periodical announcements of required positions.
Assessing, sieving, and interviewing candidates for available positions; and making referrals of well-qualified
and skilful applicants to the respective department managers.
Preparing all the needed materials for the recruitment drive, coordinating work with other staff members,
determining employee performance appraisals and developing plans and strategies for recruitment.
Carries out the duty of conducting employee recognition activities like service honors and 'Employee of the
Year' awards.
Ensures all employees comply with UAE legal requirements (Visa, RERA, DEWA, ETISALAT, Bank Accounts,
RTA) by completing all the required documentation.

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Assist marketing department by preparing all the necessary documentations for vehicle branding /
advertisement and other related tasks.
Monitors office / kitchen supplies and manage procurement of office needs.
Assist the local sponsor in new, cancellation, renewal of Visas.
Book hotel accommodation and car rentals for new staff.
Responsible for employment contracts, offer letters and non-disclosure agreements for new staff.
Ensures all documents are ISO 9001:2008 compliant.
Maintaining employee files and the HR filing system.
Reports to the management team upon request.
Initiated various office documentation system, policies and procedures.
Sales Support Manager
Key Responsibilities:
Manages the Sales/Leasing Support Staff and makes sure that they are working at optimum levels
Prepares weekly and monthly sales report and file it systematically
Keep records of sales targets and actual figures and compiling them into reports for management
Assists in administering all duties and projects that come under the responsibility of the sales department
Assist Sales and Leasing Director with performance reviews and disciplinary concerns.
Handle Team Coordinator’s responsibilities in their absence.
UK CAPITAL INVESTMENTS GROUP, Dubai, UAE
Accounting Assistant / Office Assistant (June 2008 – Feb. 2009)
Key Responsibilities:
Receives and process all invoices, expense forms and requests for payment
Deals with daily transactions for petty cash and ensures that reconciliations are completed on a weekly basis
Prepares cheques for payment
Verifies calculations and input codes into the Accounts System in an accurate manner
Ensures all filing is done in a timely and accurate manner
Covers reception as and when necessary
Ensures that all post is sent daily
Comply to other duties and functions given from time to time
Sales Administrator
Key Responsibilities:
Receive, evaluate and answer customer inquiries in a timely manner
Assists the SAE’s with the settlement of customer complaints
Maintain accurate customer account records and prepare, generate and distribute required reports
Perform other related duties as assigned by SAE’s and / or Management
May be asked to make proactive calls or follow up
May be asked to perform additional administrative duties for the Head of Sales
LEDESCO DEVELOPMENT CORPORATION, Philippines
Accounting Assistant (October 2006 – June 2008)
Key Responsibilities:
Prepares project report to Project Engineer
Keeps Construction log book monitored and updated
Prepares payrolls, requisition of funds, liquidations, and disbursing
Prepare and release payments to Contractors
Organize accounts files and receipts
Prepares and provide written documents of various financial transactions
Comply to other duties and functions given from time to time

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BUENA VISTA COFFEE SHOP, Philippines
Front Desk Receptionist (July - October 2006)
Key Responsibilities:
Follow-up in house restaurant, spa and hotel bookings and functions
Accommodate and entertain clients
Do the weekly inventory and checking of items and supplies
Encodes sent and received documents and everyday sales and expenses
Monitor restaurant’s production flow through summarizing supervisors reports
Do financial plan for stocks and supplies
Prepares payrolls
SAN GUILLERMO ACADEMY, Philippines
Classroom Teacher / Adviser (June 2004 – March 2006)
Key Responsibilities:
Planning, preparing and delivering lessons to a range of classes including putting up displays in the classroom
Marking work, giving appropriate feedback and maintaining records of pupils' progress and development
researching new topic areas, maintaining up-to-date subject knowledge and then devising and writing new
curriculum materials
Selecting and using a range of different learning resources and equipment
Undertaking pastoral duties, such as taking on the role of form tutor, and supporting pupils on an individual basis
through academic or personal difficulties
Managing pupil behaviour in the classroom and on school premises, and applying appropriate and effective
measures in cases of misbehaviour
Supervising and supporting the work of teaching assistants and trainee teachers
Participating in and organizing extracurricular activities, such as outings, social activities and sporting events
Participating in departmental meetings, parents' evenings and whole school training events
TRAINING
Real Estate Practioner’s Training 2009 – Dubai Real Estate Institute (Certified by RERA), Dubai, UAE – June
15 – 16, 2009
ISO Certified Quality Manager Training – Dubai Airport Freezone, Dubai, UAE – July 2009
HR Legal Seminar – James Berry & Associates, Dubai, UAE – March 2013
EDUCATIONAL QUALIFICATIONS
Bachelors in Business Teachers Education, Board Passer
Polytechnic University of the Philippines
June 2000 – April 2004
PERSONAL DETAILS
Date of Birth : 28 April 1983
Visa Status : Employment Visa
Marital Status : Married
Religion : Roman Catholic