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LSA19: 7 Google My Business Problems and How to Solve Them
This document summarizes 7 common problems businesses face with their Google My Business listings and provides solutions for each one. The problems covered are: 1) Unauthorized changes to listings, 2) Suspended listings, 3) Third party ads on Knowledge Panels, 4) Negative reviews from non-customers, 5) Organizing practitioner listings, 6) Closing a business for renovations, and 7) Odd SEO advice from GMB support. Solutions provided for each problem include checking permissions, resolving issues with Google, ignoring unimportant reviews, using relations, notifying customers of closures, and knowing that labels only organize locations for internal use.
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LSA19: 7 Google My Business Problems and How to Solve Them
- 1. 7 Google MyBusiness Problems and How to Solve Them By: Joy Hawkins LSA19
- 2. Who is updating mylisting? Problem 1
- 3. @joyannehawkins Option 1: ThirdParty App https://myaccount.google.com/per missions?pli=1
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- 5. @joyannehawkins Position 5 Position 1 Position1 Position 2 Position 25 Position 18 Position 31 Position 17 Yesterday Today
- 6. @joyannehawkins From 1st to31st Overnight
- 7. @joyannehawkins Air Conditioning Repair Service (changedto) Air Conditioning Contractor
- 8. Tip The primary categoryin Google My Business holds more ranking weight.
- 9. @joyannehawkins *Note* This is particularlyimportant if you are using call tracking numbers on your GMB listing. http://bit.ly/2tc1ufL
- 10. @joyannehawkins Option 2: AnotherManager Always review authorized users and remove ones you don’t recognize.
- 11. @joyannehawkins Option 3: APublic User
- 12. Tip Use the Dashboard inSearch to see pending edits.
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- 16. @joyannehawkins Hard Suspension Listing isremoved from Google completely
- 17. @joyannehawkins Common Reasons ● Youdon’t do face-to-face business with customers at that location. ● Your business has shady practices.
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- 19. @joyannehawkins Soft Suspension Listing stillexists, you don’t have the ability to manage it in GMB.
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- 21. @joyannehawkins Common Reasons ● Thereis a user that manages the listing that Google doesn’t trust. ● You made an edit to the listing that Google doesn’t trust.
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- 23. There is anad on my Knowledge Panel Problem 3
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- 25. @joyannehawkins Google appears tobe expanding the number of partners
- 26. @joyannehawkins Tim Capper’s Story ●Pizza Restaurant ● Phone stopped ringing for 2 days, all orders came through GrubHub ● 15% commission on order total ● Number of orders didn’t increase ● 80% of orders came through Grubhub
- 27. @joyannehawkins How to RemoveThem ● Google will not remove them. ● Cancel with 3rd party (paid account) or have them completely remove you from their website.
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- 29. I got anegative review from someone that is not my customer! Problem 4
- 30. @joyannehawkins When Google WillLikely Act ● Extortion ● Public Media Attention ● Ex-Employee
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- 32. @joyannehawkins Tip Send GMB acopy of the text.
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- 36. @joyannehawkins Ex-Employee ● They saythey worked there in the review. ● Public source showing they worked there.
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- 42. @joyannehawkins “A consumer ismost likely to purchase a product when its average star rating is between 4.2 and 4.5 stars. Why? Because a perfect 5.0 rating is seen as too good to be true. An average star rating of 4.2-4.5 stars, however, is seen as more transparent and balanced.” (Source)
- 43. I don’t know howto organize my practitioner listings Problem 5
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- 45. @joyannehawkins *Make sure you are loggedin to the account that manages the listing.
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- 47. My business is closingfor renovations. Problem 6
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- 49. @joyannehawkins Google Maps willstill show “Permanently Closed”
- 50. GMB phone support gaveme odd SEO advice. Problem 7
- 51. @joyannehawkins “I was talkingto GMB support the other day and the technician seemed very clear that labelling according to the business key terms would provide ranking benefit.”
- 52. @joyannehawkins “Labels let youorganize your locations into groups. You can search for locations by label from the dashboard, and use labels to filter location extensions in Google Ads.” https://support.google.com/business/answer/3370250?hl=en#labels
- 53. @joyannehawkins ● sterlingsky.ca/newsletter ● localsearchforum.com ●localu.org/experts-guide-local-seo/ Promo Code: LSA19 (15% off until March 15) Stay in Touch