This presentation is about the top 4 frustrations around Google Reviews and how to solve them. You will learn we will reveal how to get your customers to leave good reviews for your restoration business and much more.

2. 1. It’s
Frustrating That
They Have So
Much Influence

3. 87%
of consumers won't consider
a local business with low ratings
Where would you choose to spend your money?

4. 44%
of consumers pay attention
to the quantity of reviews
Where would you sleep?

5. 69%
of consumers only find relevance in
reviews that are less than 2-3 months old
Where would you eat?

6. “It’s The World
We Live In & It’s
Here To Stay”

7. 2. Reviews Not
Showing Up

9. Possible issues with Google Reviews
• We have had some clients talk to us lately about legitimate reviews that got on their Google My
Business profile that just are not showing up or they disappeared
• There are tons of people online who are complaining about the same thing
• Here are some possibilities:
• Due to staff shortages from the COVID-19 pandemic, Google was not supporting reviews and other Google My
Business features for a couple of months
• Incorrect listing information can not only hurt your SEO, but it can also reduce the number of reviews that
your business gets from customers
• Check to see if there are duplicate Google My Business listings for your business. In this case, it’s possible that
a customer posted a review on the duplicate listing
• Google has said that it would unverify businesses that were inactive on Google My Business for more than 6
months. It might be possible that your reviews are not showing up because your business is unverified
• If a review comes from a current or former employee, it will be deleted since they come from a biased point
of view
• Google does not allow reviewers to post reviews with links and URLs to other websites
• If you’ve been paying for or incentivizing reviews, you will have your reviews deleted
• It’s also possible that for whatever reason, the customer decided to delete their own Google review

10. Here is what you can do to fix it
• If you have Inaccurate Listing Information, here’s how you can refresh
your Google My Business listing.
• Go to the “Info” section in your GMB profile.
• Click on the icon next to your listing address.
• This pop-up icon should come up. Wiggle the map icon, but make sure that it
settles in the right location.
• When you’re done, hit “Apply”.
• If you have a Duplicate Business Listing make sure that the duplicate
business listing is deleted immediately
• If you have an inactive listing, contact Google support to reverify your
business

11. 3. Getting Rid
Of Fake Or
Bogus Reviews

12. How To Remove Google Reviews
1. Check your Google accounts for reviews
• Go to business.google.com to sign into your Google Business Account. If you
have multiple businesses linked on Google, you may need to click Manage My
Accounts to ensure you’re managing the correct business account
• Click the Reviews tab
2. Evaluate the reviews
3. Respond to each review appropriately
• Instead of letting negative (and positive) Google Reviews just sit on your
business listing, you need to do something about them
• When responding to negative reviews, remember to acknowledge the issue,
explain your side if necessary, and make things right with the reviewer

13. 4. Flag fake reviews for removal
i. Open Google Maps, and search for your business
ii. Once you click on your business name, beneath your star rating, you’ll see the total
number of reviews your company has on Google.
iii. Click that. (It usually looks like 31 reviews)
iv. Find the review you want to flag.
v. Click the three vertical dots in the upper-righthand corner of the review.
vi. An option to “Flag as inappropriate” will pop up; click it to flag the review.
5. Report review to Google Small Business support
• https://support.google.com/business
6. Get more positive reviews
• After flagging and handling the fake and negative reviews on your Google Business
account, it’s time to start getting some positivity flowing again!
• One of the best ways to move on from bad reviews is to simply set out to collect more
positive reviews

14. 4. Getting
More Reviews

15. Google reviews are incredibly
important!
• 88 percent of consumers trust online reviews just
as much as personal recommendations
• 90 percent of consumers read online reviews
before visiting a business
More, better reviews = Higher search rankings,
more leads and sales, and increased revenue

16. Ways to Get More Google Reviews
• Ask Customers Directly for a Google Review
• Send a Follow-Up Email for More Google Reviews
• Leave Behind a Leave-Behind
• A leave-behind is a piece of marketing collateral that you leave at your
customers’ property, like a Google review card. These tend to be more
popular with contractors or local service companies.
• Add a Review Link to Your Website to Get More Google Reviews
• Install Review Generation Tools to Get More Google Reviews

17. How to Generate a Google Reviews link
1. Search for your company here:
https://developers.google.com/places/place-id
2. Once you’ve found your local business, copy the
Place ID
3. Add paste if at the end of this link:
http://search.google.com/local/writereview?placeid
=<PLACE_ID>

18. Demo of our
Review Generation
System

19. FREE:
Marketing Strategy Session
Book here:
www.restorationmarketing.link/strategy
CALL 404-260-3213
• Analysis of Online Visibility
• Custom Keyword List of most
important search terms
• Ranking Report showing where you
rank currently
• Analysis of Online Directory Listings &
Consistency
• Analysis of Online Reviews and
Reputation
• Analysis of Social Presence
• Analysis of Website Conversion
Effectiveness