1. Waqasat Ali
London
M: 0796 177 9535
E: aliwaqasat@gmail.com
Professional Profile
A highly professional and experienced Administrator with an advanced skill-set. Efficient and adopting
a proactive approach to personal workload with the goal of maximising profit margins and fully utilising
time resources. Giving emphasis to continual professional development and the exceeding of Key
Performance Indicators and objectives.
Integrates well with an established team and possessing the interpersonal skills to be able to build
rapport with customers, colleagues and all levels of a corporate infrastructure. Seeking to make a
significant contribution to a challenging Administration role.
Key Skills and Personal Attributes
 Professional manner and appearance with the flexibility to be well placed in either a First-Point-
of-Contact; Customer Service; After-Care or Executive level Administrator
 Multi-lingual, fully proficient and articulate in English; Urdu and Punjabi
 Advanced communication skills either one-to-one or presentations to larger audiences
 Complete understanding of Data Protection Act – Adhering to strict confidentiality policies
 Successfully manages multiple tasks and projects simultaneously
 Delivering outstanding work quality when working under pressure within tight deadlines
 Meticulous attention to detail and precise archiving and database management skills
 Analytical and quick-thinking, anticipating potential issues and create real-time problem solutions
 Excellent awareness and comprehension of the Data Protection Act
 Solid I.T. skills, utilising the power of Microsoft tools: Word; PowerPoint; Outlook; Access;
Project: Also Microsoft Excel Certified
 Able to provide a full range of Administration functions, including:
 Keyboard | Data Entry speed currently at 60 WPM
 Handling | Directing high call volume
 Professional business correspondence [email; letter; fax]
 Methodical Record Keeping; Maintenance; Management: Filing and Archiving
 Meeting and Greeting customers and visitors
 Effective and organised Diary Management
 Able to create and utilise relevant internal and external networks to optimise efficiency
Career Profile
May 2013 – June 2015 Hexagon Property Management Co Ltd | London
Administrator
 Providing a comprehensive Administration Support operation
 Investigating customer complaints, creating a prompt resolution
 Acted as First-point-of-contact for and liaised with owners; residents and on-site associates
 Organised contractors to carry out scheduled remedial and maintenance work
 Human Resources: Disciplinary procedures; Performance Appraisals and Terminations
 Regularly gathering feedback from customers to ensure all Customer Satisfaction data is
captured, recorded and published
 Producing and dispatching legal packs to leaseholders
 Credit Control: Preparation of case-files to go to Litigation and payment recovery via Tribunal
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2. August 2012 – May 2013 Bishop and Barons Ltd | London
Administrator
 Provided full Administrative Support and priority-based messaging service
 Developed and maintained extensive live filing system and archiving process for inactive files
 Instigating flexible re-payment plans to successfully and consistently recover outstanding arrears
 Managed executive calendar and planned and coordinated weekly project team meetings
 Created minutes of meetings, ensuring all relevant people had access for follow up purposes
 Edited Sub-contractor proposals and project snagging lists, transmittals and memorandums for
organisational support
 Contacted and negotiated with suppliers and sales people in order to achieve competitive pricing
structures for office supplies inventory
 Signposting visitors and routing deliveries and couriers to appropriate department
 Maintained professional Reception area and lounge – Meeting, greeting and directing visitors and
customers
October 2010 – August 2012 Pulse Recruitment Ltd | University College London Hospitals
Temporary Administrator
 Full range of Financial Administration support
 Planned, organised and co-ordinated board and committee meetings; distributing schedule and
agenda to all participants
 Synchronised an extensive and busy meeting and travel diary which incorporated work and
personal life
 Office supply stock monitoring and ordering new stores, negotiated prices with suppliers to stay
within budget
 Provided an internal mail and messaging service, handling internal and external mail and
messages, distributing throughout multiple departments
 Answering and directing consistently high volumes of inbound calls promptly on a multiple-lined
switchboard system
 Managing a complex appointment and Reception system, which involved:
 Booking and re-scheduling appointments and accurately updating diary system regularly
 Locating and retrieving files and case notes one week prior to scheduled appointment
 Booking transportation and confirming times and dates with patients and/or escorts
 Sourcing and organising interpreters to be present at appointments when necessary
 Managing conflict: Identifying potential problems and diffusing the situation quickly and tactfully
 Checking patients in prior to appointment, assigning an outcome after patients leave
Qualifications and Additional Vocational Training
2014 City and Guilds – Level 2 – Plumbing Studies Alpha Building Services and Engineering Ltd
2010 BSc - Business Information Systems [2:2] University of East London
2010 Adult Numeracy | Literacy Level 2
[GCSE English and Mathematics equivalent]
2004 Access to Computing [Distinction] Newham College of Further Education
2003 NVQ 1 – Business Administration Rathbone Training Centre | London
2001 GNVQ – Art and Design Newham College of Further Education
References and qualifications available on request
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