The document discusses the rise of "living services" as a result of the digitization of everything and changing customer expectations. Living services are tailored to individuals, evolve in real time based on learning, and are proximate through technologies like wearables. For businesses to succeed with living services, they will need to reconfigure their organizations, embrace continuous design and research, and design with data and the human experience in mind. This represents a transformation for both brands and the impact on design.