Freedom Communications & Microsoft hosted the Future of Communcations and Collaboration for Businesses at the House of Commons on 28th November 2013. This powerpoint includes slides from all speakers:
Chris Luff, Director, Freedom
Steve Tassell, Enterprise Social Lead, Microsoft
Greig Valentine, Head of Solution Consultancy, Freedom
Andrew McManus, CIO, National Exhibition Centre
Pat Botting, Managing Director, Freedom
Digital Transformation : Just a Buzzword or Real TransformationMatthew W. Bowers
Digital Transformation : Just a Buzzword or Real Transformation. A presentation to the St Louis Chapter of AITP to highlight, define and discuss digital transformation as well as business innovation and related topics. What IS Digital Transformation, why is it confusing, who does it, who leads, what is the maturity model?
Adapt or Die: The Challenge of Digital Transformation | Sarah O'KeffeLavaConConference
We talk about digital transformation, but what does that really mean? It’s not just moving from paper forms to web forms. We have the opportunity to connect information, data, and products into a seamless experience for our customers. That is the real potential of the information age, and we are so very unprepared to make this transition.
Today’s growth in technological capabilities, exponential increase in computing power available to both consumers and enterprises, and almost ubiquitous Internet connectivity among other digital advances is changing the way employees and enterprises work.
Organizations are benefiting from the increased digitization of the workplace through increased productivity, cost savings, a more mobile and agile workforce, and generally increased flexibility and adaptability in an ever increasingly complex marketplace. Enterprises are collaborating more globally, and with more diverse and global staff. Employees can now work all over the world, from the jungle to the arctic, as long as they have reliable Internet.
While this has been a boom for employers, it has also changed the power balance in the employer-employee relationship, often more towards the employee. The ability to work from anywhere and stay connected through smart phones, tablets, and other mobile devices has enabled employees to stay connected and collaborate with peers and stay on top of digital trends more readily than the organizations they work for.
This new digital workplace also creates its own challenges, including security, developing a new kind of digital etiquette to expectations for employees, and the tendency for building expectation of always being “on,” causing burnout and often leading to retention problems. Integrating digital technologies into the workplace can not only wreak havoc on the productivity of workers, but it also creates its own distinct culture, impacting the previous work culture and the general work experience. These changes will challenge the workplace by forcing both executives and employees to adapt the way they interact with each other and the technologies that enable their work.
Companies must be proactive in creating new systems and policies, and re-interpreting their corporate culture around digital in the workplace, or they risk losing clients, productivity, and employees.
Rethinking Digital - Successful Enablement for the Digital Transformation - i...David Terrar
My Rethinking Digital 2nd keynote from the i2 Summit 2015 in Zurich. About rethinking digital, providing building blocks and an implementation approach for your transformation, and hopefully inspiring you to do something differently tomorrow in your digital business efforts. Everyone's talking digital and it's dangerous... too dangerous to dilute the term, but crucially important that we understand it properly. Digital is becoming a synonym for technology or new or new technology. You need to understand the digital enterprise wave - the current disruptive landscape. Then here are 8 building blocks for transformation, and then our 7E approach to implementing change. Finally I echo Michael Corleone telling Sonny "it's not personal, it's business" with our version "it's not digital, it's business".
Enabling the digital mind shift in the organisation - Enterprise Digital Summ...David Terrar
3rd of 3 opening keynotes at the 2015 Enterprise Digital Summit London - Stowe Boyd's gave us ideas about the future of the org, Euan Semple made it personal, and I added a bit of practical. Three key words for the presentation - Disruption. Reinvention. Education. Everyone's talking digital and it's dangerous... too dangerous to dilute the term, but crucially important that we understand it properly. Digital is becoming a synonym for technology or new or new technology. You need to understand the digital enterprise wave - the current disruptive landscape. Then here are 8 building blocks for transformation, and then our 7E approach to implementing change. Finally I echo Michael Corleone telling Sonny "it's not personal, it's business" with our version "it's not digital, it's business".
Digital Transformation - another buzzword around the globe, is it? Well, it is a trend of course, but, all of trends has some reason behind them. So, what Digital Transformation stands for? What is transformed? How the transformation is done? Why do we need to transform something? This presentation focuses on answering these questions and understanding what stands behind the trend called Digital Transformation from user experience point of view.
CeBIT Social Business Arena keynote - Strategic building blocks for your Dig...David Terrar
Standing in fir Dion Hinchcliffe who was called away, this was the opening keynote in the CeBIT Social Business Arena. My idea was to do three things. First give the Agile Elephant view of the current complex and disruptive digital landscape. There is a wave of change affecting every business and some key issues to be understood that are driving the need for digital transformation in every industry, every style of business. I go through 20 years of a world gone digital and recommend 3 books to help make sense of where we are. Secondly present 8 strategic building blocks to enable transformation, with the emphasis on practical things you can do, and specific areas or factors that your organisation needs to address.
Lastly, leave you with a core message that is vital for the 21st century enterprise - and that is that you need to be in a state of continuous reinvention to make sure that some smarter, nimbler competitor doesn't make use of technology or new business models to take away your market.
The document discusses preparing a business for digital transformation. It begins by explaining that traditional methods are becoming outdated and businesses must change or die. It then defines key terms like digitization, digitalization, and digital transformation. Digital transformation involves using digital technologies to modify business processes and customer experiences. The document also notes that while $1.3 trillion was spent on digital transformation in 2018, $900 billion was wasted due to factors like having the wrong mindset and flawed organizational practices. It concludes by providing seven steps to a successful digital transformation, such as adopting an exponential mindset, building digital capabilities, and creating a broad digital roadmap.
Digital Transformation : Just a Buzzword or Real TransformationMatthew W. Bowers
Digital Transformation : Just a Buzzword or Real Transformation. A presentation to the St Louis Chapter of AITP to highlight, define and discuss digital transformation as well as business innovation and related topics. What IS Digital Transformation, why is it confusing, who does it, who leads, what is the maturity model?
Adapt or Die: The Challenge of Digital Transformation | Sarah O'KeffeLavaConConference
We talk about digital transformation, but what does that really mean? It’s not just moving from paper forms to web forms. We have the opportunity to connect information, data, and products into a seamless experience for our customers. That is the real potential of the information age, and we are so very unprepared to make this transition.
Today’s growth in technological capabilities, exponential increase in computing power available to both consumers and enterprises, and almost ubiquitous Internet connectivity among other digital advances is changing the way employees and enterprises work.
Organizations are benefiting from the increased digitization of the workplace through increased productivity, cost savings, a more mobile and agile workforce, and generally increased flexibility and adaptability in an ever increasingly complex marketplace. Enterprises are collaborating more globally, and with more diverse and global staff. Employees can now work all over the world, from the jungle to the arctic, as long as they have reliable Internet.
While this has been a boom for employers, it has also changed the power balance in the employer-employee relationship, often more towards the employee. The ability to work from anywhere and stay connected through smart phones, tablets, and other mobile devices has enabled employees to stay connected and collaborate with peers and stay on top of digital trends more readily than the organizations they work for.
This new digital workplace also creates its own challenges, including security, developing a new kind of digital etiquette to expectations for employees, and the tendency for building expectation of always being “on,” causing burnout and often leading to retention problems. Integrating digital technologies into the workplace can not only wreak havoc on the productivity of workers, but it also creates its own distinct culture, impacting the previous work culture and the general work experience. These changes will challenge the workplace by forcing both executives and employees to adapt the way they interact with each other and the technologies that enable their work.
Companies must be proactive in creating new systems and policies, and re-interpreting their corporate culture around digital in the workplace, or they risk losing clients, productivity, and employees.
Rethinking Digital - Successful Enablement for the Digital Transformation - i...David Terrar
My Rethinking Digital 2nd keynote from the i2 Summit 2015 in Zurich. About rethinking digital, providing building blocks and an implementation approach for your transformation, and hopefully inspiring you to do something differently tomorrow in your digital business efforts. Everyone's talking digital and it's dangerous... too dangerous to dilute the term, but crucially important that we understand it properly. Digital is becoming a synonym for technology or new or new technology. You need to understand the digital enterprise wave - the current disruptive landscape. Then here are 8 building blocks for transformation, and then our 7E approach to implementing change. Finally I echo Michael Corleone telling Sonny "it's not personal, it's business" with our version "it's not digital, it's business".
Enabling the digital mind shift in the organisation - Enterprise Digital Summ...David Terrar
3rd of 3 opening keynotes at the 2015 Enterprise Digital Summit London - Stowe Boyd's gave us ideas about the future of the org, Euan Semple made it personal, and I added a bit of practical. Three key words for the presentation - Disruption. Reinvention. Education. Everyone's talking digital and it's dangerous... too dangerous to dilute the term, but crucially important that we understand it properly. Digital is becoming a synonym for technology or new or new technology. You need to understand the digital enterprise wave - the current disruptive landscape. Then here are 8 building blocks for transformation, and then our 7E approach to implementing change. Finally I echo Michael Corleone telling Sonny "it's not personal, it's business" with our version "it's not digital, it's business".
Digital Transformation - another buzzword around the globe, is it? Well, it is a trend of course, but, all of trends has some reason behind them. So, what Digital Transformation stands for? What is transformed? How the transformation is done? Why do we need to transform something? This presentation focuses on answering these questions and understanding what stands behind the trend called Digital Transformation from user experience point of view.
CeBIT Social Business Arena keynote - Strategic building blocks for your Dig...David Terrar
Standing in fir Dion Hinchcliffe who was called away, this was the opening keynote in the CeBIT Social Business Arena. My idea was to do three things. First give the Agile Elephant view of the current complex and disruptive digital landscape. There is a wave of change affecting every business and some key issues to be understood that are driving the need for digital transformation in every industry, every style of business. I go through 20 years of a world gone digital and recommend 3 books to help make sense of where we are. Secondly present 8 strategic building blocks to enable transformation, with the emphasis on practical things you can do, and specific areas or factors that your organisation needs to address.
Lastly, leave you with a core message that is vital for the 21st century enterprise - and that is that you need to be in a state of continuous reinvention to make sure that some smarter, nimbler competitor doesn't make use of technology or new business models to take away your market.
The document discusses preparing a business for digital transformation. It begins by explaining that traditional methods are becoming outdated and businesses must change or die. It then defines key terms like digitization, digitalization, and digital transformation. Digital transformation involves using digital technologies to modify business processes and customer experiences. The document also notes that while $1.3 trillion was spent on digital transformation in 2018, $900 billion was wasted due to factors like having the wrong mindset and flawed organizational practices. It concludes by providing seven steps to a successful digital transformation, such as adopting an exponential mindset, building digital capabilities, and creating a broad digital roadmap.
Digital Transformation : Buzzword or Real TransformationMatthew W. Bowers
Digital transformation involves more than just implementing new technologies. It requires realigning an organization's business models, processes, and strategies to fully leverage digital technologies and compete in an increasingly digital economy. While digital transformation is often confusing due to the many technologies, decisions, and voices involved, it ultimately aims to reshape how an organization operates and delivers value at its core.
The term Digital Transformation is everywhere. Whether it's thrust upon our employees or communicated to us by Thought Leaders. But what does it all mean? Our Slideshare covers your basic guide to understanding the term.
Keynote at Digital Workplace Conference 2016 on Change Management for Digital Transformation. I looked at examples of transformation around the world, and explored the direct and indirect effects across work practice, organisational structure, corporate culture, and business model.
Bulletproof is a technology company with 130 employees across 7 offices that provides managed IT services, security operations, and Microsoft solutions. It started in 2001 as a small IT security business and was acquired by Gaming Labs International in 2016. The presentation discusses how technology has reversed the former advantages of large companies by making powerful tools available to small- and medium-sized enterprises through cloud-based subscriptions. This allows small, agile teams to directly address customer needs quickly. Bulletproof's services include managed network and desktop services, security operations, Microsoft Office 365 and Azure cloud solutions, and data migration assistance.
Digital Business Transformation | Strategy + Executionfeature[23]
The document discusses how businesses need to transform into digital leaders to survive in today's digital world. It notes that 75% of businesses will be digital businesses or preparing to become one by 2020. Only 30% of companies attempting to go digital will succeed. The document provides advice on how businesses can overcome obstacles like traditional IT, sourcing, and literacy to transform their business models, customer experiences and operations through approaches like digital maturity assessments, accelerating speed to market, and gaining cost and quality transparency in technology investments. The goal is to help businesses reimagine themselves and adapt continuously to thrive in the digital age.
The document discusses plans for a new intranet at Philips to improve access to information for employees. It aims to centralize information sharing on the intranet rather than having dispersed platforms. The new intranet will provide personalization and focus on collaboration. It will transition content from over 1,000 pages across various sites to just 30 topic pages to make information easier for employees to find. Early results show less time spent on content distribution and higher quality information. The implementation will require change management and buy-in from stakeholders across the company.
Agile for enterprise - Architecting digital change using agile as a strategy ...Reading Room
Presentation from Reading Room's Agile for Enterprise event on the 19th of September 2014 where Margaret Manning who is CEO of consultancy Reading Room, spoke on his experience and the purpose of his team.
This document discusses how businesses can take advantage of new technologies like superfast broadband, mobile, cloud computing, social media, and data analytics. It recommends that businesses understand these trends, adopt digital technologies, and run "bimodal" operations with both planned and agile components. The Get Up to Speed program provides support and training to help businesses in Devon and Somerset understand and exploit opportunities from superfast broadband.
Taking the fastest journey to the digital workplaceJames Robertson
The future of the digital workplace is uncertain, with many technologies in play. This presentation introduces the Digital Workplace Radar, and outlines how to take the fastest journey to the future vision. (Keynote by James Robertson at the Congres Intranet 2016 in Utrecht.)
Aji Issac Mathew CXOs & Digital Marketing - Role CXOs Must Play in First 7 StepsIndus Net Technologies
This document discusses how digital marketing and technology can impact businesses and be leveraged in new ways. It encourages business leaders to think beyond just promotions and explore other dimensions of digital marketing. This includes innovations in products, pricing, places and how promotions are done. Specific examples discussed include subscription-based pricing models, global shipping opportunities, and training sales teams through websites instead of just in-person. The document advocates learning about digital tools, reputation management, and customizing messaging and strategies for different customer segments. It emphasizes the importance of execution, review, and focusing on business goals over just vanity metrics.
This document discusses digital transformation and how businesses can reshape their customer value propositions and operating models to succeed in today's digital world. It covers the forces driving digital transformation like mobility, social media, and "hyper-digitization". Businesses can take one of three paths to transformation: 1) focus on digitizing operations first before the customer value proposition, 2) enhance the customer value proposition with digital offerings before transforming operations, or 3) transform the customer value proposition and operating model simultaneously. The document provides examples of how companies can enhance, extend, or redefine their customer value propositions to better meet customer expectations in the digital age.
The document discusses digital transformation, presented at a forum by Murray Izenwasser of AAJ Technologies. Digital transformation is defined as the necessary change to a business driven by new technologies. It involves adapting businesses to compete in an increasingly digital economy. Successful digital transformation focuses on people, not just technology. The amount of digital data is growing exponentially daily, driving the need for transformation. Factors like connectivity, convergence of technologies, and changing consumer behaviors have also changed the way people work, communicate, consume media and more, necessitating business transformation.
When you hear “digital” most people start to think about Google, Facebook or other technology companies. But now transforming into a digital company is the strategic objective for many companies across multiple sectors. We see digitisation as the driving strategy for many global business; GE’s strategy is to become the first digital industrial company and is moving its headquarters to Boston to be closer to MIT (Massachusetts Institute of Technology). Deutsche Bank wants to transform into a digital bank, and Sephora is digitising the world of beauty. The transformation is not just how these companies manage clients and deliver services through the web and smart phone apps, but back office processes, enhancing organisational agility, speeding up supply chains and recreating whole service offerings to make life easier or better for clients.
Technology continues to improve businesses. [1] Staying up to date with innovations can increase profits through greater efficiency. [2] Technology should support a business's goals and objectives rather than dictate them. [3] The biggest trends for 2013 include analyzing large amounts of "Big Data" and a more virtual workplace enabled by cloud computing.
Business Digitalization PowerPoint Presentation SlidesSlideTeam
It covers all the important concepts and has relevant templates which cater to your business needs. This complete deck has PPT slides on Business Digitalization PowerPoint Presentation Slides with well suited graphics and subject driven content. This deck consists of total of twenty slides. All templates are completely editable for your convenience. You can change the colour, text and font size of these slides. You can add or delete the content as per your requirement. Get access to this professionally designed complete deck presentation by clicking the download button below. https://bit.ly/2T1Dnh1
Grib mulighederne med seneste IT trends- få Microsoft overblikket og nyhederneMicrosoft
Den markante digitale udvikling og nye mega trends skaber spændende muligheder for dig som IT ansvarlig. Grib muligheder inden for Produktivitet, Cloud, Big Data, Enterprise Social og Forretningsapplikationer, så du sikrer at IT understøtter forretningen og løbende er på forkant med udviklingen. Kom og hør hvordan Microsoft med sin samlede pallette af løsninger mener, at kunne hjælpe dig med at løfte din virksomhed ind i fremtiden. Der er altid nye muligheder med de nyeste løsninger. Teknologi Direktør Ole Kjeldsen vil i samarbejde med Microsofts løsningsansvarlige sætte scenen for Microsoft Next. Få et indblik i løsningernes sammenhæng og se demonstrationer af de nyeste elementer.
Digital Transformation : Buzzword or Real TransformationMatthew W. Bowers
Digital transformation involves more than just implementing new technologies. It requires realigning an organization's business models, processes, and strategies to fully leverage digital technologies and compete in an increasingly digital economy. While digital transformation is often confusing due to the many technologies, decisions, and voices involved, it ultimately aims to reshape how an organization operates and delivers value at its core.
The term Digital Transformation is everywhere. Whether it's thrust upon our employees or communicated to us by Thought Leaders. But what does it all mean? Our Slideshare covers your basic guide to understanding the term.
Keynote at Digital Workplace Conference 2016 on Change Management for Digital Transformation. I looked at examples of transformation around the world, and explored the direct and indirect effects across work practice, organisational structure, corporate culture, and business model.
Bulletproof is a technology company with 130 employees across 7 offices that provides managed IT services, security operations, and Microsoft solutions. It started in 2001 as a small IT security business and was acquired by Gaming Labs International in 2016. The presentation discusses how technology has reversed the former advantages of large companies by making powerful tools available to small- and medium-sized enterprises through cloud-based subscriptions. This allows small, agile teams to directly address customer needs quickly. Bulletproof's services include managed network and desktop services, security operations, Microsoft Office 365 and Azure cloud solutions, and data migration assistance.
Digital Business Transformation | Strategy + Executionfeature[23]
The document discusses how businesses need to transform into digital leaders to survive in today's digital world. It notes that 75% of businesses will be digital businesses or preparing to become one by 2020. Only 30% of companies attempting to go digital will succeed. The document provides advice on how businesses can overcome obstacles like traditional IT, sourcing, and literacy to transform their business models, customer experiences and operations through approaches like digital maturity assessments, accelerating speed to market, and gaining cost and quality transparency in technology investments. The goal is to help businesses reimagine themselves and adapt continuously to thrive in the digital age.
The document discusses plans for a new intranet at Philips to improve access to information for employees. It aims to centralize information sharing on the intranet rather than having dispersed platforms. The new intranet will provide personalization and focus on collaboration. It will transition content from over 1,000 pages across various sites to just 30 topic pages to make information easier for employees to find. Early results show less time spent on content distribution and higher quality information. The implementation will require change management and buy-in from stakeholders across the company.
Agile for enterprise - Architecting digital change using agile as a strategy ...Reading Room
Presentation from Reading Room's Agile for Enterprise event on the 19th of September 2014 where Margaret Manning who is CEO of consultancy Reading Room, spoke on his experience and the purpose of his team.
This document discusses how businesses can take advantage of new technologies like superfast broadband, mobile, cloud computing, social media, and data analytics. It recommends that businesses understand these trends, adopt digital technologies, and run "bimodal" operations with both planned and agile components. The Get Up to Speed program provides support and training to help businesses in Devon and Somerset understand and exploit opportunities from superfast broadband.
Taking the fastest journey to the digital workplaceJames Robertson
The future of the digital workplace is uncertain, with many technologies in play. This presentation introduces the Digital Workplace Radar, and outlines how to take the fastest journey to the future vision. (Keynote by James Robertson at the Congres Intranet 2016 in Utrecht.)
Aji Issac Mathew CXOs & Digital Marketing - Role CXOs Must Play in First 7 StepsIndus Net Technologies
This document discusses how digital marketing and technology can impact businesses and be leveraged in new ways. It encourages business leaders to think beyond just promotions and explore other dimensions of digital marketing. This includes innovations in products, pricing, places and how promotions are done. Specific examples discussed include subscription-based pricing models, global shipping opportunities, and training sales teams through websites instead of just in-person. The document advocates learning about digital tools, reputation management, and customizing messaging and strategies for different customer segments. It emphasizes the importance of execution, review, and focusing on business goals over just vanity metrics.
This document discusses digital transformation and how businesses can reshape their customer value propositions and operating models to succeed in today's digital world. It covers the forces driving digital transformation like mobility, social media, and "hyper-digitization". Businesses can take one of three paths to transformation: 1) focus on digitizing operations first before the customer value proposition, 2) enhance the customer value proposition with digital offerings before transforming operations, or 3) transform the customer value proposition and operating model simultaneously. The document provides examples of how companies can enhance, extend, or redefine their customer value propositions to better meet customer expectations in the digital age.
The document discusses digital transformation, presented at a forum by Murray Izenwasser of AAJ Technologies. Digital transformation is defined as the necessary change to a business driven by new technologies. It involves adapting businesses to compete in an increasingly digital economy. Successful digital transformation focuses on people, not just technology. The amount of digital data is growing exponentially daily, driving the need for transformation. Factors like connectivity, convergence of technologies, and changing consumer behaviors have also changed the way people work, communicate, consume media and more, necessitating business transformation.
When you hear “digital” most people start to think about Google, Facebook or other technology companies. But now transforming into a digital company is the strategic objective for many companies across multiple sectors. We see digitisation as the driving strategy for many global business; GE’s strategy is to become the first digital industrial company and is moving its headquarters to Boston to be closer to MIT (Massachusetts Institute of Technology). Deutsche Bank wants to transform into a digital bank, and Sephora is digitising the world of beauty. The transformation is not just how these companies manage clients and deliver services through the web and smart phone apps, but back office processes, enhancing organisational agility, speeding up supply chains and recreating whole service offerings to make life easier or better for clients.
Technology continues to improve businesses. [1] Staying up to date with innovations can increase profits through greater efficiency. [2] Technology should support a business's goals and objectives rather than dictate them. [3] The biggest trends for 2013 include analyzing large amounts of "Big Data" and a more virtual workplace enabled by cloud computing.
Business Digitalization PowerPoint Presentation SlidesSlideTeam
It covers all the important concepts and has relevant templates which cater to your business needs. This complete deck has PPT slides on Business Digitalization PowerPoint Presentation Slides with well suited graphics and subject driven content. This deck consists of total of twenty slides. All templates are completely editable for your convenience. You can change the colour, text and font size of these slides. You can add or delete the content as per your requirement. Get access to this professionally designed complete deck presentation by clicking the download button below. https://bit.ly/2T1Dnh1
Grib mulighederne med seneste IT trends- få Microsoft overblikket og nyhederneMicrosoft
Den markante digitale udvikling og nye mega trends skaber spændende muligheder for dig som IT ansvarlig. Grib muligheder inden for Produktivitet, Cloud, Big Data, Enterprise Social og Forretningsapplikationer, så du sikrer at IT understøtter forretningen og løbende er på forkant med udviklingen. Kom og hør hvordan Microsoft med sin samlede pallette af løsninger mener, at kunne hjælpe dig med at løfte din virksomhed ind i fremtiden. Der er altid nye muligheder med de nyeste løsninger. Teknologi Direktør Ole Kjeldsen vil i samarbejde med Microsofts løsningsansvarlige sætte scenen for Microsoft Next. Få et indblik i løsningernes sammenhæng og se demonstrationer af de nyeste elementer.
Horizons 2014 - KeyMark and Industry UpdatesKeyMark
KeyMark Updates
Presenter:
Jim Wanner
CEO
KeyMark Inc.
Jim Wanner shares the latest developments from KeyMark and what you can expect moving forward. He will also share the state of the ECM industry.
Like many organizations, Spark New Zealand realizes it needs to evolve to meet new customer expectations. Hear how Spark undertook that journey to digitally transform its business processes using SAP Hybris Commerce as well as other SAP Hybris solutions with help from SAP and partners. Learn what the team at Spark has achieved, how they have managed changes, and developed their playbook for success. Benefit from Spark’s experiences to jump-start or refine your digital transformation journey. Learn more: https://www.hybris.com/commerce
What does a digitally transformed company really look like?Dr. Clemens Eckert
Of course It will make extensive use of digital tools, digital processes and big data. It will be fast, agile and efficient, and it will provide an outstanding, interactive customer experience.
But what lies underneath these things? Will it be the same people? With the same goals and targets? Within the same working environment? Within the same structural setup? - Only doing things DIGITALLY? In this presentation, I try to give an answer.
The document discusses how digital disruption is transforming industries and business models. It notes that many organizations have become "digital dinosaurs" unable to adapt, and that over 40% of jobs could be replaced by digital technology in the next two decades. It provides examples of industries like retail, taxis, and media that have been disrupted. The key themes are that we are in an era of digital disruption and digital Darwinism, where organizations must adapt or risk failure. Strategies discussed include transforming customer engagement, internal processes, and business models to drive digital change.
Digital Expertise Breakfasts
The document provides information about a breakfast event on digital transformation hosted by Digital Works Consulting. It includes an agenda that discusses trends in digital technology, how digital transformation can benefit businesses, an overview of transformation approaches, and how to successfully implement transformation. Examples of Digital Works Consulting clients who benefited from their expertise in digital strategy, product development, and project management are also provided.
To succeed in the Digital Era, organizations turn to Microsoft Digital Advisory Services. Digital Advisors like myself work with organizations to reimagine and transform customer
engagement, employee experiences, business models and operations, to empower organizations to reach their digital aspirations.
Welcome to learn more about our Advisory Services.
The document discusses how organizations can use digital technologies to transform their business through digital workspaces, with the three major building blocks being experience, analytics, and perspective. It provides examples of how process digitization, worker enablement, and performance management can improve organizational performance. Strong leadership is needed to drive digital transformation and focus on customer understanding, top-line growth, and enhancing customer touchpoints.
The great collision of open source, cloud technologies, with agile, creative ...Reading Room
The document discusses how open source, cloud technologies, and agile delivery methods are creating disruptive changes. It notes that these changes are occurring faster than most companies can adapt to. Secondly, it emphasizes that organizations need to embrace constant change and plan for how their organization will change, rather than plan for specific changes. Finally, it argues that agile methodologies are necessary for organizations to maintain a sustainable pace of development in today's quickly changing environment.
The document discusses digital transformation and the qualified self. It addresses how enterprise technologies can be used for self-improvement and outlines an agenda covering the new world of work, customer journeys, and digital workspaces. Social business strategies can help organizations understand internal and external clients. Three major building blocks transforming the customer experience are discussed - customer understanding, top-line growth, and customer touchpoints. Process digitization and worker enablement are examples of transforming internal processes. Leadership needs to drive digital transformation by focusing on vision and change.
Daisy CTO, Nathan Marke, talks digital technology and how it's affecting businesses across all industries. This is the speech Nathan gave at Daisy Communications' flagship event 'Daisy Wired? 2014'. For more info, visit www.daisygroupplc.com
This document provides information about Sandeep Raut, an expert in digital transformation with over 31 years of experience in IT strategy and consulting. It lists his accomplishments and recognition as a top digital transformation influencer. The document then discusses why digital transformation is important for companies due to factors like decreasing average lifespan of companies and disruption from new digital technologies. It asks common questions that business leaders have about implementing digital transformation and provides an overview of key digital technologies.
DBS Bank was recognized by Harvard Business School as one of the top ten digital transformations of the last decade and it also won the top three most prestigious world bank awards.
This presentation is a summary from my book World’s Best Bank - A Strategic Guide to Digital Transformation that tells the story of how DBS became the world’s best bank by leveraging digitalization.
IT Transformation - Rethinking the future of business analysts right now!Michael A Antonio
With the rapid pace of environmental, economic and technological change Private and Public sector organizations are being confronted with new challenges and opportunities. This results in the growth in Business Analysts being engaged as business and technology strategists, creating transformational value for organizations. In this session, we examine the drivers of this direction and explore how well we are preparing Business Analysts to enable profound and radical change. This is a change that reorients the profession and practice in a new direction taking it to a different level of scope and demands.
Peter Weill discusses four pathways to digital business transformation:
1. Operational Excellence - Focus on efficiency through automation and standardization.
2. New Organization - Make major changes through organizational "explosions" like overhauling decision rights.
3. Customer Experience - Prioritize the customer experience through initiatives like omnichannel capabilities.
4. Stair Steps - Incremental changes through a series of smaller steps rather than one big transformation.
He found that globally most companies are about one-third complete in their transformations, with Australia similar at 26-38% on average across the four pathways.
Digital transformation involves using digital technologies like analytics, cloud computing, and mobility to radically change how a company operates in three key areas: how it creates value, interacts with customers/partners, and competes. It extends beyond technology companies and requires leadership, focus on customer experience, and embracing digital capabilities. To successfully transform, companies should conduct a self-assessment, define a vision and roadmap, invest in tools, innovate processes, implement governance, and build capabilities.
This document provides an overview of OpenText's digital solutions ecosystem including their deployment options, key solutions for legal, marketing, finance, operations, procurement and supply chain, and human resources. It highlights OpenText's global scale in terms of revenue, trading partners, users, customers, transactions managed annually, employees, data centers, and public listing. It also includes quotes from OpenText customers emphasizing the importance of security, innovation, taking a holistic view, and defining long term strategies. Finally, it outlines three steps for digital transformation: taking care of basics, reassessing business models, and improving competitiveness.
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Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women MagazineCIOWomenMagazine
In this article, we will dive into the extraordinary life of Ellen Burstyn, where the curtains rise on a story that's far more attractive than any script.
Efficient PHP Development Solutions for Dynamic Web ApplicationsHarwinder Singh
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During the budget session of 2024-25, the finance minister, Nirmala Sitharaman, introduced the “solar Rooftop scheme,” also known as “PM Surya Ghar Muft Bijli Yojana.” It is a subsidy offered to those who wish to put up solar panels in their homes using domestic power systems. Additionally, adopting photovoltaic technology at home allows you to lower your monthly electricity expenses. Today in this blog we will talk all about what is the PM Surya Ghar Muft Bijli Yojana. How does it work? Who is eligible for this yojana and all the other things related to this scheme?
10. CEO – Business Transformation
CFO – Cost Reductions
CIO – Innovative Working Environment
CTO – Environmental Outcomes from Innovation
CMO – Social Media Communications
It is about the future!
13. Megatrends shaping the next decade
Transforming the way we work
Mobility
2016
By
, smartphones
and tablets will put power in
the pockets of
1.4 billion global citizens.
Social
Cloud
Big data
Millennials will make up
70%
Digital content will grow to
75%
of the
American workforce by
2025
of organizations are either using
or investigating cloud
computing solutions
8ZB by 2015.
up more than 300%
from 2011
14. Microsoft’sinnovation
approach
Helping you harness the new era of
Mobility
Social
Cloud
► Connecting people in real time
► Enabling colleagues to connect
and share in real time
► Helping you embrace the right
IT for your business
► Enabling users to embrace
insight naturally
► Helping you become more
engaged with your customers
► Enabling you to make more of
your existing investments
► Helping your business to move
fast and first
► Delighting users with the best
experiences
► Helping accelerate broad
adoption
► Enabling smart, engaging
experiences
Big data
15. But is technology holding us back?
In 2013 a YouGov
survey revealed that
84%
Of UK workers are not inspired by
their job.
16. Working together to transform
businesses
Successful organisational change is:
10% 40% 50%
technology
culture
leadership
UK office workers are doing over 2 billion hours of
unpaid overtime at the weekend every year.*
Leaders need to spearhead cultural and
behavioural change within their organisation to
nurture new thinking and innovation.
18. Delighting customers
First UK Retail Bank for 100
years, mission to revolutionise how
banks do business
Open 7 days a week, 362 days a
year early until late
ATM cards are issued whilst you
wait
“Kill the Stupid Rule” program
Giveaways- lollipops, dog biscuits
23. We’re on a journey
We need
to use modern technology enabling a
better way of working.
to focus on outcomes not process
improvements.
to rethink the way we work together.
24. Useful information
• Visit: www.businessreimagined.org
• Join the discussion on Twitter #bizreimagined
• Download a free copy of the book @
http://www.harriman-house.com/busre
25. Live Collaboration in Practice –
Latest Technology Demos
Greig Valentine, Head of Solution Consultancy, Freedom
36. Key Considerations – Business Requirements
Business
Requirements
A Lync solution is not an
infrastructure project.
Business Analysis
& User Adoption
Lync is a solution, not a product
Confirmation
Critical milestones, referencing
business requirements
37. Lync and Network Consultants
Charlotte Copley
Lync
Consultant
Zoe O’Neil
Contact Centre
Consultant
Pat Rodgers
Network
Consultant
Paul Buxton
Lync
Consultant
51. The beating heart of Birmingham
Creating the ultimate
audience and client
experience
Increased audience
capacity of 15,640
and 6,000 sqm of
new floorspace
Destination development
including retailing
61. A Typical NEC Employee’s Day
• Sales
• Pre-event Planning
• Heavy use of phone
and face to face
62. A Typical NEC Employee’s Day
• Event Delivery
• A lot of paper
• Radios
• Face to Face
63. A Typical NEC Employee’s Day
• Big sites
• A lot of walking
and some running
• Face to Face
64. A Typical NEC Employee’s Day
• Rest needed
• Post event
review
• Face to Face
65. So What Are Our Plans
• This suits our current needs
BUT
•
•
•
•
Reliant on Face to Face
Many manual processes
Access to knowledge is tricky
Customers’ experience isn’t
integrated
71. The Summary
Mobile
Access to our services
Cloud
Expansion to handle peaks
Social
Connection to our
customers
Data
Understanding behaviours
and our operations
82. In Summary…
Chris Luff & Steve Tassell from Microsoft presented…
•
The main drivers for business executives right now
•
The megatrends for the rest of this decade
•
The Microsoft approach to address the four main areas simultaneously, and now
•
Current enterprise technology is holding us back
•
Technology, Culture, Leadership
•
The new industrial revolution has started, the technology is here & now
83. In Summary…
Greig Valentine from Freedom presented…
•
High level Lync features - what Lync is
•
Examples of how Lync works in the life of employees, customers & suppliers
•
The solution - how the infrastructure requirement is configured
•
The migration path from PBX and ISDN to SIP, SBC and Lync
•
The holistic approach
84. In Summary…
Andrew McManus, CIO NEC Group, presented…
•
Key issues and demands for a large, diverse and ambitious organisation
•
The customer engagement
•
The employee engagement, currently
•
The NEC’s plan to harness Cloud, Mobile and Data technologies
•
The planned solution for a Unified Communications platform - Lync
•
Enhanced customer experience, enhanced employee experience
85. And finally, The Reality of Lync
•
Lync 2013 is a very, very sophisticated telephone system
•
End of life PBX technology is fundamentally dead
•
Unified Communications & Collaborative working is the way forward, the new way of
working
•
Lync significantly enhances the employee and customer experience
•
Industry and commerce are under immense pressure to deliver the very best
•
Microsoft Lync is here now and not really an option
•
Freedom is here to help
88. Thank you for coming!
Please take the opportunity to ask
questions over Champagne and
Canapés in the Churchill Room
Editor's Notes
. TODAY SET THE SCENE WITH A NUMBER OF STATICS AND FACTS SHOW OF HANDS DIGIT USED FOE PHONE DIGITAL IMMIGRANTS ...... NATIVES THERE ARE NO SURPRISES HERE PRESSURE ON THE PUBLIC SECTOR IS DRIVEN BY AN INCREASING POPULATION WITH A NEED TO DRAMATICALLY CUT COSTS WE ARE LIVING LONGER FACT .... LAST FIVE YEARS THE OVER 65s UP 16 % THE OVER 80s UP 40% THATS A GOOD THING RIGHT ...............WE ARE LIVING LONGER HAS ANYONE READ MARK STEVENSON AN OPTIMISTS TOUR OF THE FUTURE .......HES EXPLORES TRANSHUMANISM - NANO TECHNOLOGY AND BIOTECHNOLOGY AND ITS EFFECTS ON OUR FUTURES HOW THEY ARE TESTING RIGHT NOW TISSUE SPECIFIC STEMCELLS SELF HEALING OUR LIFE EXPECTANCY OVER THE LAST 30 HAS INCREASED BY AN ESTIMATED 3 MONTHS PER ANNUM .... WITH NEW TECHNOLOGIES THERE ARE ESTIMATES THAT PEOPLE APPROACHING THEIR 50 s WILL LIVE FOR OVER 200 years WHEN I TOLD LIZZI MY WIFE THIS SHE STARTED WATCHING OUR WEDDING VIDEO .... WHY ..I ASKED .... JUST WANTED TO SEE IF I SAID TILL DEATH DO US PART IN OUR VOWS .. IT IS CLEAR THAT THIS CANNOT GO ON – WE HAVE TO FIND WAYS OF COPING – WE HAVE TO USE INNOVATION TO DRIVE SYSTEMIC CHANGE
Timing: 4 minutesPresenter Guidance: Consider incorporating stats from the slide into your talking track. For example, 70 percent of CIOs see mobile as the most disruptive technology over the next decade. Spending on big data will double over the next three years. Today on 3 percent of the digital universe is tagged, though despite 50 percent yoy growth in data, it’s expected that a third of digital data will be tagged and therefore useful for analysis by 2020. Key Point:Four megatrends are emerging that we believe will be dominant forces of change over the coming decade: mobility, social, cloud, and information.These four megatrends are not only happening simultaneously, but are highly interconnected. Unlike other major shifts in technology where typically there has been one predominant trend (such as the introduction of mainframe and, later, client/server computing), businesses must address all four of these trends simultaneously.Gartner reports that, “Cloud, social networking, mobility, and the strategic use of information are the four forces that combine to create a new era of computing and new opportunities for business. The majority of CIOs see digital technologies making an impact in combination rather than in isolation.”As mentioned earlier, IDC sees that these four megatrends collectively represent the next major platform. Script:As we look across what is happening in the technology industry today and the many conversations that our account teams have had with hundreds of enterprise IT leaders, four megatrends are evident. These trends not only represent what is most important to our customers today, but what we feel are likely to be the dominant forces of change in the coming decade.The proliferation of new device types, along with the connectivity of the cloud, is making us more mobileand changing the way we work and play. As technology becomes more immersive, we also expect it to help us develop more personal and social connections with colleagues and customers.The connectivity the cloud offers is changing what we expect from technology. With an always-on connection, apps can provide innovative new services with instant scalability and attractive economics.While business intelligence (BI) has been important for a great number of years, the explosion in connected devices and apps is generating an exponential growth in data and the need to get better insights from information.At Microsoft we’re directly witnessing and experiencing these megatrends, but we’re not alone in our belief of their importance. According to IDC, “In 2012, the ICT industry's shift to its third major platform of growth — built on mobile, cloud, social, and big data technologies — will accelerate.” In contrast to what they refer to as the first (mainframe) and second (PC/server) platforms, they estimate that by 2020, “…enterprises’ highest-value leverage of IT will be driven by these third-platform technologies as well as an explosion of new solutions built on the new platform and rapidly expanding consumption of all of the above in emerging markets.” These four megatrends are not only happening simultaneously, but are highly interconnected. Unlike other major shifts in technology where typically there has been one predominant trend (such as the introduction of mainframe and, later, client/server computing), businesses must address all four of these trends simultaneously.Gartner reports that, “Cloud, social networking, mobility, and the strategic use of information are the four forces that combine to create a new era of computing and new opportunities for business. The majority of CIOs see digital technologies making an impact in combination rather than in isolation.”As mentioned earlier, IDC sees that these four megatrends collectively represent the next major platform. Transition:You are not alone. Microsoft has reinvented and evolved our core business strategies in response to these four megatrends. Additional Information:Frank Gens, "IDC Predictions 2013: Competing on the 3rd Platform.” IDC. Doc #238044. November 2012. http://www.idc.com/research/Predictions13/downloadable/238044.pdf70% mobile- Gartner Press Release, “Gartner Executive Program Survey of More Than 2,000 CIOs Shows Digital Technologies Are Top Priorities in 2013”, 16 January 2013. http://www.gartner.com/newsroom/id/2304615In 2013, 1/3 app development- IDC, IDC Predictions 2013: Competing on the 3rd Platform.57% enterprise social - Forrester, Mapping the Value of Social Business and Collaboration. Nov 2012.70% of CIOs cloud first - IDC, IDC Predictions 2013: CIO Agenda. December 3, 2012.54% public cloud spending - CEB, CIO Results of the 2012 Budget Benchmark. Oct 2012.Spending on big data - IDC, IDC Predictions 2013: Competing on the 3rd Platform. [no publication date provided]Percent of digital universe tagged - IDC (sponsored by EMC), "The Digital Universe in 2020: Big Data, Bigger Digital Shadows, and Biggest Growth in the Far East.” Dec 2012.Total digital content 50% to 4Zb - IDC, IDC Predictions 2013: Competing on the 3rd Platform. [no publication date provided]
Timing: 1 minute Key Points:Microsoft has a clear vision for how you can take advantage of the megatrends to evolve your business. Script:As I mentioned earlier, we believe that it is essential to address all four of these megatrends simultaneously,as they collectively represent what we see as the next-generation computing platform. And we believe that Microsoft has the most compelling business and product strategy for these megatrends—helping you harness these quickly changing technologies for business advantage:Mobility: Our strategy offers a consistent and desirable experience for users, while enabling IT to embrace choice in the marketplace without compromising information security.Social: Our current technology provides a foundation for the social enterprise today and we’re making significant investments to deliver an increasingly people-centric platform.Cloud: We believe that the vast majority of enterprises will be managing a hybrid cloud environment and we’re delivering familiar and flexible platform options that enable you to choose what’s right for your business―today and in the future.Big data: Our investments reflect a belief that enabling insight across the organization for an exponentially growing amount of data helps businesses be more reactive to the market, while also supporting centralized, managed analytics for predictable business management.Transition: We believe that our comprehensive approach to delivering enterprise-class solutions is what sets us apart in being able to help you address these megatrends.
A 2013 study in the UK revealed that 84% of the workforce weren’t engaged – essentially they weren’t happy in their work.Technology is part of the problem. Our lives outside work have been enhanced by a rich mixture of interactive technologies, while most of our work lives are still dominated by systems – admittedly many of them developed by Microsoft – that keep us tied to our desks? Working together but separately. Email was developed to improve the way office memos were delivered. Now we seem to use it for everything and it shapes many of our working days. Of course email is useful, but it’s not always the best way of communicating. Yet it’s taken over many of our working lives. We believe technology should liberate us rather than constraining us. That’s why we’re spearheading a campaign called Business Reimagined to spark off conversations among business decision makers about how we should really be working today.
Transforming businesses isn’t all about technology. For the transformation to be successful at least 40% of the shift needs to be cultural and 50% needs to be about changing the way businesses are led.So that’s why we need to engage with business leaders and the people who make the crucial decisions in organisations to talk about this major change we all need to be thinking about making. We’re not asking you to make a sales pitch. It’s not about selling Microsoft solutions or products. It’s about sharing our vision of a reimagined world of work that’s based on the best way of doing things rather than the way we’ve always done it.
If you could restart your business from scratch today, with no preconceptions, think about how technology could make it better. Could your business be more flexible, efficient and responsive as well as greener? And could your employees be happier? Any downturn is an opportunity for businesses to take a look what they’re doing and rethink it. Now is the time to rethink how we can use technology better to transform the way we work. And how technology needs to evolve to help become not just more productive, but more creative and more effective.
Why is it that in business we have this tendency to stick to what we’ve done for the last ten, 20 years or more? As technologists and business decision makers we need to take a step back and think about how we could do things better. www.metrobankonline.co.uk In 1973, with the notion that you could strongly influence customer loyalty by providing great service, Vernon Hill founded the Commerce Bank. In the early 70s remember, bankers viewed branches as a cost center, and because of this, they were actively trying to keep their customers out of the branch. You may recall bank account promotions that benefitted customers if they did all their banking at an ATM, never actually using the services of the branch. Vernon’s approach was the exact opposite. He believed that the industry's reliance on machine banking had led to de-investment in bank branches, to the detriment of consumers who prioritized in-person service. In order to promote customer loyalty through service, they did things like:had longer opening hours, including evenings and weekends; opening ten minutes earlier and later than advertised hoursremoved glass from teller booths for a more open customer experiencehad pet-friendly policieshad giveaways such as lollipops and dog biscuitslet customers use coin-counting machines for freehanded out pens in response to rival banks’ practice of chaining pens to deskshad a “Kill the stupid rule” program, whereby employees who suggested an alternative to a stupid rule were paid $50and he awarded his staff if a nearby rival bank closed its branches.And in the end, Commerce Bank was sold for $8.5 B. This story reinforces that customer centricity is really nothing new. In fact, you can read about this story in the CEO’s book – Fans, not customers where Vernon Hill reveals that the secret lies in not just satisfying customers but in amazing and delighting them. The challenge is that the stakes are different today and the way you orchestrate it is much more complex. He will get to see how those changes might impact his choices as he is now moving his paradigm to the UK—not exactly a bastion of customer service excellence where he has started Metro Bank -- Britain’s first new High Street bank in over 100 years. They offer banking focused on the customer through unparalleled levels of service and convenience. Indeed their new motto is “Love your bank at last!” As you might imagine, they have a unique, customer-focused retail business targeted at reinventing the rules of retail banking, making every effort to remove all ‘stupid bank rules’ from day to day services to offer simpler and more convenient banking to their customer.Of course, Metro Bank, is doing some things differently – they are among the first banks to take their entire operation to the cloud and they have chosen Microsoft Dynamics CRM and Office 365 to help create their differentiated customer experience. We offer banking focused on the customer through unparalleled levels of service and convenience. With our unique, customer-focused retail business we reinvent the rules of retail banking, making every effort to remove all stupid bank rules from our day to day services to offer simpler and more convenient banking to you. Our Vision“Amazing the Customer means providing unparalleled Customer service, making sure every transaction goes quickly and smoothly. It means fulfilling Customer needs, even anticipating them. More than that, it means turning Customers into FANS. We want them to tell their family members, friends and business associates about the products and superior services we provide.” - Vernon W. Hill, II. ChairmanIn all our stores you'll find a traditional face to face service with no requirement to book an appointment to discuss your banking needs and card and cheque printers so you can walk away with everything you need to start using your account immediately*. We aim to exceed the expectations of our customers every day. Metro Bank started with four stores in 2010 in Holborn, Earl's Court, Fulham and Borehamwood. Now with 19 stores across Greater London, Metro Bank continues its rapid expansion with the aim of having 200+ stores by 2020. Opening hours - All StoresMonday - Friday: 8am to 8pm Saturday: 8am to 6pm Sunday: 11am to 5pmMetro Bank are the first new retail bank in the UK for over 100 years, their mission is to revolutionise the way banks do business by providing an 'amazing' customer experience - their words - and they see the MS technology platform they have deployed as a core enabler in achieving that. The CEO Craig Donaldson is also extremely well connected and very happy to tell our story.
Over the last couple of years we’ve seen a wave of people bringing their tablet and smartphone devices in to work – bring your own device – and businesses looking at ways to incorporate this new technology, safely and effectively.We’re going to see a second wave of ‘consumerisation’ but this time looking at services. Social media is now starting to make an impact in the business world. We’re not talking about getting companies to use Facebook, but for example using the social graph – which employees are connected with who – to change the way they sell. It’s about a new culture of collaboration.But when it works, social collaboration is disruptive, breaking down organisational boundaries. That’s why so many businesses’ attempts to use it fail – they aren’t following through with the relevant cultural change.
Most businesses have already realised that working doesn’t have to mean being in the office. With the technology available today, flexible working is becoming more accepted. We need to look at the best possible ways we can use technology to make the workforce agile, effective and contented.Don’t just think working from home. Working flexibly should mean freeing up employees to work whenever and wherever is best depending on the tasks they need to get done. Some major companies are striking the right balance, though it’s usually their more senior staff who get the freedom of flexibility. For example Mike Dean, MD of top consulting firm, Accenture, is responsible for hundreds of staff and business worth millions but works on the move out of a small rucksack.
Unfortunately most flexible workers still feel constrained to appear visible when they’re not in the office, sending extra emails and making extra phone calls and even working longer to compensate for not being there. All this undoes the benefits of working away from the office. We need to develop more trust in each other and give employees and colleagues the freedom to work where, and when, works best for them.
In 1943 Thomas Watson, chairman of IBM, believed there was a world market for five computers. Look where we are today! And in 1973 Margaret Thatcher told the BBC’s Valerie Singleton that she didn’t think there would be a woman prime minister in her lifetime. Just six years later she was PM.In his book A Brief History of Tomorrow, Jonathan Margolis calls this problem the arrogance of the present. We can’t judge tomorrow by the way things are today. When camera phones first came out, who could have imagined that people would be taking geotagged photos of fly tipping and sending them to their local council to get them to clear it up? We need to be open to evolving the way we work according to the technology available, without ever forgetting that it’s just there to help us.
We’re just embarking on this exciting journey to help businesses reimagine how they work. The time is right and we’re optimistic that this will revolutionise our relationships with clients, benefiting us all.
Immediacy of communication e.g. get it doneAll based on presence, who is available and enabling the right form of communicationIntuitive and simple to use by the user, all available from a single clientDesktop share, again from the users UC single interface enabling location independent support scenario’s.
Due to ease of use full collaboration including video and document share becomes a day to day activity that does not require planning or even conscious thought.All forms of conferencing, voice \ video are enabled out of the box for both internal and external users with no additional licensing including sizing.Any device, anywhere ………….Fully immersive collaboration experience, especially around multi party video, so cost saving in terms of travel costs but also productivity.
Integration into desk top applications enabling presence and communication e.g.Outlook, sharepoint document authors …….Simplicity setting up a conf call e.g. drag and drop
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Key Points:8th busiestin the worldActs last week include Stereophonics and Arctic MonkeysNext few weeks – Boyzone, Avenged Sevenfold, JLS and Status Quo
I see this as the ways of workingI expect people to be far more informal in how they connectEmail is merely one channel of manyWhether we use Lync or Yammer people are expecting and are able to communicate through multiple channels – but they expect an instant response.
So forfor a business as diverse as ours we need to work effectively with high quality communications services.We need to recognise that the way our customers want to be treat and how they want to experience our services is changingWe need to recognise that our consumers expect to be able to interact with our services and tailor their experienceWe need to recognise that the four ley technology trends will not only assist our customers but provide a major opportunity for our employees to work far more effectively