The document provides information about listening as a process that involves choosing to focus attention on a message, understanding it, and responding. It discusses the difference between hearing and listening, with hearing being a physical process and listening requiring conscious effort. The summary is: Listening is a complex process that involves choosing to focus on a message, understanding its meaning, and deciding how to respond. It requires concentrating to interpret words and sentences, unlike hearing which simply involves perceiving sound. Effective listening involves being mentally prepared, evaluating rather than judging the speaker, and avoiding distractions.