Listening is more than just hearing - it requires mentally engaging with the speaker's perspective. While all listeners may hear the same words, they interpret and understand messages differently based on their own experiences and perspectives. Effective listening requires focusing on the speaker, acknowledging their point of view, researching any unfamiliar terms or references, exercising empathy, sensing non-verbal cues, and structuring responses. Mastering listening skills leads to improved work environments, reduced tensions, time savings, better management-employee relations, early problem solving, and increased profits.

1. -The Soul of communication
By Kiran shinde

2. You not only listen with your ears
You also listen with your eyes!
 What is listening?
Listening does not mean simply maintaining a polite
silence. Nor does listening mean waiting alertly for the
flaws in the other fellow’s arguments so later you can
mow him down.
Listening means trying to see the problem the way
the speaker sees it.

3.  Fact- Listening is different from hearing .We may
hear but we may not listen. Listening is a mental
activity hearing is a physical activity.
All listeners receive the sAme messAge
- myth
 Fact-Same message is received and understood
differently by different listeners.

4. Selecting Interpreting
Memory Evaluating
Responding

5.  Pseudo-listening
 Selective listening
 Self-centered listening
 Fill-in listening
 Insulated listening
 Defensive listening
 Reconstructive listening

6. Listening Barriers
Psychological
Environmental
Emotional/Personal
Linguistic/Semantic
Socio-Cultural
Physiological

7. CARESS
C-Concentrate
A-Acknowledge
R-Research
E-Exercise
S-Sensing Non-verbal message
S-Structure

8.  Improvement in work environment
 Reduces tensions and hostilities
 Saves time
 Improves management-employee relations
 Leads to early problem solving
 Increases sales and profits