1. LISA KANGOO
280 Davis Drive Newmarket Ont. L3Y 8M6 416 998 5747
fowler.lk@outlook.com
Objectives
To secure a positionthatwill enableme touse mystrong communicationandorganizationalskills,customer
service background,myabilitytoworkwell withpeopleand enhance myprofessionalskillsinadynamicand
growingworkplace. Myideal positionisone thatallowsopportunitytotake a more proactive role inthe
evolvingof mycareerpath.
Highlight of Qualifications
 Organized
 Affable toworkwith,well-likedby bothcustomersandcoworkers
 Able toachieve andsetgoals
 Excellentrecordof dependability
 Performeffectivelydespite suddendeadlinesandchangingpriorities
 Provenabilitytogaincustomersconfidence andtrust
 Committedtoexcellence nomatterhow bigor small the job
Experience
Bill Gosling Outsourcing – Newmarket Ontario
SENIORAGENT/PRECHARGEOFFACCOUNTS – APRIL2015 – 2016 present
 Recoverassigneddebtsbyprovidingwin-wincompromiseswithaccountsinfinancial jeopardy
 Recordall customercorrespondence documentingrepaymentplansandspecial arrangements
 Consistentlyachievemonthlyquotas
 Maintainan exemplaryrelationshipwiththe customerandclientwhile still adheringtothe FairDebt
CollectionPracticesAct
 Interactwithteammembers,sharinginformationandworkingtomake sure bestbusinesspractices
are usedto achieve the collectiongoals
 Locate customersusingcreditbureauinformationanddatabases

2. LISA KANGOO
280 Davis Drive Newmarket Ontario L3Y8M6 416 998 5747
fowler.lk@outlook.com
2
SENIORCOLLECTION AGENT - 2009-2011
 Successfullydemonstratedinherentabilitytobe persuasive,emphatic,patientandwell composed
 Obtainedandverifiedbankruptcyandcreditcounsellinginformation
 Managed a revolvingmonthlycase loadtoestablishcontactandpursue collectionof creditcarddebt
 Utilizedthe internettosuccessfullylocate peoplewithoutstandingbalances
 Followfederalandstate lawsdealingwithdebtcollection
JUNIORCOLLECTION AGENT - 2006-2009
 Managed a multi-line phone directingcustomerinquiriestothe appropriate agent
 Answeredandcompletedover200 inbound/outboundcalls
 Provided timely andefficient customer service
 Trainedinhouse collectorsoncollectionprocessesandprocedures
Education
Huron heights/Newmarket Ont/1984-1988
 Highschool completion
CDI/Newmarket Ont./Business practices/June 2006 – Oct. 2006
 Access
 Powerpoint
 Excel
 Word
 Outlook/

3. LISA KANGOO
280 Davis Drive Newmarket Ontario L3Y8M6 416 998 5747
fowler.lk@outlook.com
3
 Interviewskill
Seneca College/Newmarket Ont/In house apprenticeship/2012-2014
 InformationtechnologycontactCentre CustomerService agent
 Bestbusiness practices
 Call Centre technology
 Social media
 Team building
Bill Gosling Outsourcing/Newmarket Ont./ Client related – on going
 Regulartrainingandrefreshingonfederalandprovincial lawsrelatingtobillingandcollectionpractices
 Clientspecificupgradingonwebbasedprograms,billingpractices
 Workshopsonpersonalityflexingthatwill resultincontinuedgoodrelationshipsbetweenclientand
customerwhile stillresolvingthe issuesathand
 Regularcall listeningsessionsforfeedbackoncontinuedcustomersuccess
As one of the top performers on the several teams I have been involved with I have
been recognized by client and company resulting in great rewards such as
 Tripsabroad
 Electronics
 Cash/giftcardincentives
SPECIAL NOTE:
Before I joinedthe Bill GoslingOutsourcingfamilyIspent6years workingfor Laura Secord as a keyholderthan
AssistantManager.My responsibilities included
 managinga teamof 5 – 7 employees includingthe successfulcreationof weeklyschedules
 orderingproductwhile maintainingthe budgetgivenpermonth
 creatingand hosting corporate events
 preparingweddingordersrangingfromsmall tolarge size
 constantly providingandexceededincustomerservice
 consistentlyhittingmonthlysalesgoalsassetby districtmanagers
 merchandisingaspersalesandspecial promotions

4. LISA KANGOO
280 Davis Drive Newmarket Ontario L3Y8M6 416 998 5747
fowler.lk@outlook.com
4
 recordingof dailydeposits,andinventorycontrol