Juliana Mattson is seeking a position where she can utilize her customer service experience and teamwork skills. She has over 6 years of experience in food service, retail, and animal care. Her experience has helped her develop strong communication, problem-solving, and work ethic skills. She strives to foster positive working environments and encourages professional development.

1. 1121 Pine KnollDrive, APT 304
Spring Lake, NC 28390
727-946-5638
julianamattson@gmail.com
JULIANA E. MATTSON
OBJECTIVE Obtain a position as a team-player in a people-oriented organization where
I can maximize my customer service experience in a challenging
environment to achieve organizational goals.
SKILLS & ABILITIES I am a motivated team-player. Over six years in the food and hospitality
industry has taught me the value of being a supportive member of a group-
effort. I have a diverse skillset, pursuing occupations from retail to
hospitality and veterinary care. This experience has helped me to become
adaptive and have a flexible mindset. I face challenges and adversity head-
on; I view problems as obstacles to be defeated, not as excuses to be made.
I pride myself on my work ethic and attention to detail, ensuring that every
task I undertake is executed to the highest standard. My greatest sense of
achievement results from working with others to set goals and surpass
them.
EXPERIENCE ANIMAL CARE SPECIALIST, CAROLINA RANCH ANIMAL HOSPITAL
July 2014 - Current
Shift leader in charge of a team of 6 personnel. Fostered a positive and productive working
environment by encouraging the professional development of my subordinates and holding
them to a high standard of excellence. Additional duties include animal care and daycare.
Responsible for the health and welfare of up to 150 customer pets at a time, including the
administration of medications and vaccines.
SERVER/HOSTESS, KICKBACK JACK’S RESTAURANT
February 2014 – December 2014
Duties include waiting tables and providing prompt and precise customer service. Balanced
the requirements of the customers with the sales goals of the organization, resulting in
optimum sales volume. Great interpersonal skills fostered strong relationships with
customers, often resulting in regular business and greater sales potential.
SALES ASSOCIATE AND MERCHANDISE, CHARMING CHARLIE
February 2012 – December 2013
Duties include retail sales, customer service, and product promotion. Additionally charged
with effective placement of merchandise throughout the store to optimize customer
exposure. Position requires subject matter expertise of high-demand products and the
ability to make sound recommendations to customers based on individual taste and style.
Efforts to improve product placement and presentation resulted in a marked increase in
sales during my time in this position.

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EDUCATION WAKE TECHNICAL COMMUNITY COLLEGE
Fuquay Varina, NC – Associates (pending 2016)
WAKEFIELD HIGH SCHOOL
Raleigh, NC – Class of 2011
PHILOSOPHY My philosophy is that effective communication is at the epicenter of a
successful team’s mission. I am a naturally outgoing and perceptive person
and these attributes have been critical in crafting my skills as a
salesperson. By being able to clearly convey information and actively
analyze ideas and communication from people I interact with, I create a
positive experience for my customers and a professional, efficient working
relationship with my colleagues. At the end of the day, I reflect on the
events that occurred and actively think of ways to improve them. I am
never satisfied with mediocrity because I always know that there is room
to improve. While livingthis philosophy, I also endeavor to expound it
upon my professional partners in order to uplift the team as a whole.
LEADERSHIP Shift Leader, Carolina Ranch Animal Hospital, 2015-Current
RUFF (Animal Rescue/Community Service) Foster Parent, 2012-2015
Vice President, National Honor Society, Wakefield High School 2010-2011
REFERENCES DR. BARBARA FARMER
Veterinarian, Greystone Animal Hospital
919-676-1711
BRAD STRASSER
Manager, Carolina Ranch Animal Hospital
919-662-3200
RUSTY STEELE
Manager, Kickback Jack’s
919-673-0809
CARLEEN WRAY
Board Member, RUFF Animal Rescue
919-810-0106
JANETTE
Manager, Charming Charlie
919-232-9497