Lindsey Horton is a senior project manager with over 20 years of experience managing projects for major clients such as Lloyds Banking Group, Visa, BP, Channel 4, and Carnival Cruise Line. She has expertise in bid management, project delivery, risk management, and leading teams on high-profile, high-risk projects. Her experience includes successfully delivering projects ranging from £500k to £3m on time and within budget.

1. Lindsey Horton
West Sussex RH12 3UR
Tel: (Mob) 07525931653 Email: linz.horton@btopenworld.com
PROFILE
Well organised target driven SENIOR PROJECT MANAGER with transferable skills proven when delivering
sustainable advantage across a range of industry sectors. Provides stakeholder and quality leadership
across all company levels. Offers strong troubleshooting skills, implements innovative solutions to optimise
resources and employs a flexible approach to assignments. Oversees exceptional risk and value,
spearheading high-risk projects towards a successful conclusion, in parallel with the longer term objectives.
OBJECTIVE
Seeking Portfolio or Bid Manager role to fully utilise the bid management, due diligence, transition, change and risk
management experience gained over 20+ years dealing successfully with major blue-chip clients.
KEY SKILLS and ACHIEVEMENTS
♦ Excellent client management skills developed across various sectors including financial services, Oil & Gas, TV
and tourism. Clients include Lloyds Banking Group (LBG), Visa, BP, Channel 4 and Carnival Cruise Line.
♦ Demonstrated programme management expertise, inclusive of risk and change management, security and
contingency planning, utilising Agile project management and PRINCE2 methodology, complemented with strong
persuasion/negotiation skills.
♦ Leveraged first class leadership and communication abilities to lead teams able to meet each client’s exacting
requirements and able to build a rapport in all professional relationships with Key Stakeholders, Global Project
Teams and client Executive Directors.
♦ Working with commercial/legal teams supporting business and contract negotiations, liaising with IT service teams
ensuring changes can be efficiently, economically and delivered in agreed timescales.
♦ Delivering highly proficient strong technical solutions supporting business change at LBG, Visa, Carnival Cruise
line and within Computacenter in reducing costs and improving customer service and bottom line profitability.
♦ Successfully delivered and implemented Citrix upgrade to ensure Visa PCI Compliance.
♦ Experienced in driving forward transition and change. Led team of 20 in developing a simple, intuitive and
innovative Service Desk solution the Next Generation Service Desk (NGSD). Since introduction of NGSD has
achieved significant reduction in calls to service desk and meet all SLAs, reducing costs and reduction in Service
desk staff. This has been rolled out in Visa, Schroeder & Channel 4 saving £3m over contract period.
CAREER
Computacenter, London 1998-2016
SENIOR PROJECT MANAGER
Appointed to manage scope and production of solutions for multiple RFPs. Managed project budgets from £500k
to £3m, 6 direct and up to 100 consultants (depending on size/timescale of project) with full P&L accountability
for project budget.
Projects/Programmes completed:
PRE-SALES 2015-2016
Seconded from previous project to provide clarity on pre-sales bidding process and avoid previous contentious
issues of what was quoted for and what is realistically able to be completed in agreed timescales. Working across
business units in collaboration with the sales force, consultants and 3rd
party suppliers, such as ICS for Barclays
SharePoint Migration and RDC for Disposal Services. Managed all Pre-sales bid documentation, project plans
and contract wording bringing stronger focus and detail in what could be achieved with realistic timescales to
avoid any contentious issues after bids had been won.
PRE-SALES/DUE DILIGENCE – BP 2015
Led team of 4 consultants performing due diligence on BP business case for SMS upgrade to replace their global
patching solution. Identified business case unfounded and working with BP to present new business case to the
Board. BP Board acknowledged that Computacenter had the ideal solution but due to budget constraints resulted
in BP remaining with IBM on current infrastructure with Computacenter supplying software for implementation to
provide a temporary short term solution.
DELIVERY/IMPLEMENTATION – Visa 2015
Led team of 7 for this £1m high profile project the mobilisation of a Citrix upgrade for PCI compliance including
contract negotiations with the CIO on what could realistically be done in original time frame resulting in project
extended to include implementation test, service take on, migration and closure. Successfully improved
relationship with internal/external stakeholders keeping them updated on all stages to reach PCI Compliance.
DELIVERY/IMPLEMENTATION – Carnival Cruise Line 2014-2015
Successfully led Bid Team to scope and end-to-end solution for the design infrastructure and the end users
computing requirements for P&O flagship Britannia. Project managed team of 8 on this £1m project that included

2. building a data test centre in Southampton, managing inventory for all equipment including TV’s for the cabins
and switching to on-site build due to the delays caused by other suppliers to keep project delivery on track. Took
over management of all 3rd
parties IT suppliers at request of Carnivals Programme Director.
DELIVERY/IMPLEMENTATION – Internal Project 2014
Appointed to Head of Programme Engine on £3m project sponsored by the CEO to provide an innovative solution
to meet demand by customers to access their information and services online. Led team of 20 in developing a
simple, intuitive and innovative Service Desk solution the Next Generation Service Desk (NGSD). Set up
Programme Engine covering Programme Planning, Communications, Security Coordination, Test Management,
Training Provision, Financial, Legal and Programme Coordination.
Computacenter designed/implemented this new service to itself providing a showcase to demonstrate to their
Managed Service Clients across UK & Germany using Agile Project Management. Since introduction of NGSD
has achieved a significant reduction in calls to service desk with 60% calls now going to new portal and achieving
all SLAs, reducing costs and allowing reduction in Service desk staff. This is now being rolled out in Visa,
Schroeder and Channel 4 saving over £3m over contract period.
DELIVERY – Pre Sales RFP Solutions 2013-2014
Worked to extremely tight deadlines. Managed production of compliant RFP solutions and cost models for major
bids (between £10m - £45m) for multiple clients such as Credit Suisse, LBG Commercial Finance & Morgan
Stanley including global and international responses covering Data centre and Network Workplace.
DELIVERY/IMPLEMENTATION – Local Government merger 2013
Successfully set up the on time delivery of merger of Kingston Council and Sutton Council into one IT unit that
involved moving one third party managed data centre into new facilities and migration of two further data centres
into one facility. Production and implementation of a roadmap allowed the combined local authorities IT
department to host other Local Authorities on a utility basis. Achieved £750k/year savings and ROI achieved in 8-
months for both Local Authorities.
SOLUTIONS DESIGN & ASSURANCE – Various projects 2012
Managed the production of compliant costed solutions for pre-sales proposals and mentoring of other managers,
providing training and guidance to project members on best practice.
PROJECT MANAGEMENT OFFICE MANAGER 2011-2012
Responsible for 14 Manages Service Customers providing a remote Project Management Office function, looking
after all project requests, planning and providing resources, managing implementation, management reports
liaising with client on weekly basis and invoicing.
SENIOR PROJECT MANAGER – Pre Sales 2011
Major involvement in the planning, pricing and successfully negotiating two winning major bids worth £20m. One
was for a large network supply and installation, the other for a Global Investment Bank needing a partner to work
with them on a 23,000 desktop upgrade over 22 countries in 5 time zones.
DELIVERY/IMPLEMENTATION/SERVICE TRANSITION – Channel 4 2010
Project managed end-to-end planning and implementation of replacement advertising system that included
management of 3rd
parties, the client’s application development team, and a large team of consultants and the
handover of a central managed service function.
SERVICE TRANSITION – Lloyds Banking Group 2010
Managed the cut over of services and equipment from Fujitsu to Computacenter Managed Services.
DELIVERY/IMPLEMENTATION – Lehman Brothers in Administration 2009-2010
Project managed 350 user building move to green field site in Canary Wharf to extremely tight timescales with all
prices needing to be justified and approved by PWC. Managed cross section of consultants and engineers to
ensure timescales could be met, overseeing the implementation of the Network and infrastructure ahead of the
personnel being moved over 3 consecutive weekends.
DELIVERY/IMPLEMENTATION/SERVICE TRANSITION – Threadneedle Asset Management 2008-2009
DELIVERY/IMPLEMETATION – Mouchel 2008
DELIVERY/IMPLEMETATION – Fidelity 2007-2008
DELIVERY/IMPLEMETATION – Lloyds Banking Group 2007
DELIVERY/IMPLEMETATION – LloydsTSB Corporate Division 2006-2007
QUALIFICATIONS & TRAINING
PRINCE 2 Practitioner MOR (Risk) Practitioner
APMP Certification in Project Management Agile Project Management
ITIL Certification in IT Service Management
Lindsey Horton West Sussex RH12 3UR
Tel: (Mob) 07525931653 Email: linz.horton@btopenworld.com