Rich Linderman\'s Resume

1. RICHARD J. LINDERMAN, MBA
44 Parkshire Place Court
Dardenne Prairie, MO 63368
H: 636-265-0343 C: 314-488-0512
Shipalumni@Yahoo.com
http://www.linkedin.com/in/richlindermanconsultant
PROFESSONAL SUMMARY
Results-oriented healthcare operations consultant with twenty years of increased responsibility in
hospital and health systems management working with hospital administrators and department
management. Performed ROI, operational process improvement, productivity and revenue
enhancement projects while reporting to both hospital and system executive management. Extensive
PC use for spreadsheet, report generation, management information, flow charting, etc. Excellent
data collection, analysis and project management skills. Instructs and coaches managers/directors in
productivity management (Certified DDI Learning Systems Facilitator). Assignments have included:
 Healthcare: Faith-based, single & multi-hospital systems, investor owned & not-for-profit
PROFESSIONAL EXPERIENCE
RJL ASSOCIATES, Dardenne Prairie (St. Louis), MO 2010 – Present
Principal / Chief Operating Officer
Independent healthcare management consultant working with client hospital executive leadership
and managers to improve hospital operating performance, labor productivity, profitability and
reduce length of stays.
SISTER’S OF MERCY HEALTH SYSTEM, Chesterfield, MO 2003 – 2010
Senior Health System Operations Consultant
Created and implemented daily labor productivity reporting at the ten largest hospitals in the
Sister’s of Mercy Health System (in four states). Direct working relationship with hospital CFO’s,
CNO’s and COO’s in the creation of labor budgets and productivity targets. Additionally, created
all training tools/materials and instructed all levels of management in the use of the system.
Productivity improvements ranged between 5 – 10 % in these hospitals.
.
 Standardized monitoring of labor usage to control labor costs with over one million dollars in
annualized savings.
 Trained Hospital Executive Teams and department managers to use Daily Labor Productivity
reporting capabilities to manage labor resources and meet hospital financial targets.
 Created Mercy Productivity Management Guide to assist hospital managers in understanding
labor utilization, staffing, etc. to improve services, outcomes and reduce operating costs.
 Monitored labor and report labor productivity reporting across Mercy Health System
HCA, INC., Palm Harbor, FL 2000 – 2003
Division Director of Management Engineering
Implemented, maintained and audited the computerized daily Productivity Labor Utilization System
(PLUS) at 15 West Florida Division HCA Hospitals resulting in standardization of monitoring labor
usage and controlling labor costs. Trained hospital-based PLUS System users in system set-up and
maintenance, trained all hospital managers in system’s functions and report capabilities.
 Implemented uniform departmental labor standards at fifteen hospitals resulting in improved labor
productivity, reduced labor expenses, reporting and analysis.
 Instructed all managers/directors in labor productivity management classes to use the PLUS

2. RICHARD LINDERMAN PAGE 2 OF 3
(636) 265-0343
system and enhance understanding of managing labor resources and hospital financial targets.
 Performed labor utilization and process flow analysis in Nursing, Radiology, Emergency Services
and Medical Records resulting in improved services, outcomes and reduced operating costs.
 Implemented computerized position control system and instructed managers at fifteen hospitals.
 Represented the West FL Division on the HCA Corporate Standardization Committee which
produced consistent departmental definitions and units of service (volumes) counting methods
PREMIER, INCORPORATED, Tampa, FL 1994 – 2000
Manager / Associate
Directed Hospital - based Management Engineering programs at three multi-hospital health systems
in Florida. Activities included: development of annual service plan, management presentations,
project documentation reviews, and all facets of staff management. Day-to-day activities
encompassed participation on continuous process improvement teams and management of the daily
labor productivity system. Sample major projects: staffing plans for the physician’s billing company,
centralized medical records transcription, pediatric specialty practice analysis, photo copier utilization,
time and attendance system site location, position control process, secretarial staff analysis, custom
peer reporting, pre-admission testing, anesthesiology monitoring analysis and employee education.
 Documented (hard dollar) savings exceeded $2,000,000.
 Promoted to Manager / Associate July, 1997.
 Participated in consolidations / mergers including organization development and consolidation
committee resulting in new health system organization and decreased operating expenses.
THE READING HOSPITAL MEDICAL CENTER, Reading, PA 1990 – 1994
Senior Management Engineer
Managed in-house consulting projects, developed project deadlines and schedules
 Evaluated hospital operations to improve customer service, employee and facility utilization.
 Designed departmental management reporting systems using PC’s that resulted in reducing
manager’s time requirements and improved accuracy.
 Produced hard dollar savings exceeding $1MM. Projects included numerous departments
resulting in FTE, overtime and expense reductions with improved patient throughput, reduced
patient waiting times. Radiology department increased volume by 12% without additional staff by
improved scheduling of both patients and staff.
MERIDIAN BANCORP, Reading, PA 1988 – 1990
Senior Consulting Analyst / Financial Officer
Managed internal consulting project staff, developed project deadlines and schedules. Performed
employee/machine/equipment utilization studies, cost justification analyses, and assisted with
department consolidations.
 Designed departmental management reporting systems using PC’s that resulted in reducing
manager’s time requirements and improved accuracy.
 Produced hard dollar savings exceeding $700,000.
EXTERNAL MANAGEMENT CONSULTING EXPERIENCE 1985 – 1988
BYRNE MANAGEMENT CORPORATION, Medford, NJ, Assistant Project Manager / Management
Consultant; INTEGRATED CONTROLS SYSTEMS (IMPAC), Litchfield, CT, Project and Lead
Project Engineer

3. RICHARD LINDERMAN PAGE 3 OF 3
(636) 265-0343
EDUCATION
MBA in Operations Management, Eastern College (Now Eastern University),
St. David’s, PA
BA in American Government, Shippensburg University,
Shippensburg, PA
SELECTED PUBLICATIONS
Best Practices Series - Healthcare Information Systems (Text Book) Auerbach Publishers
(1999), Authored Chapter on “Determining the Total Cost of an I/S System”
For the Record, July 15, 1996, “Reengineering Transcription Services”
Proceedings of the 1996 Annual HIMSS Conference, March 1996, “Reengineering Transcription
Services to Reduce Costs and Improve Service Quality.”
Society for Health Systems, Fall 1992, “Allocating Nursing Resources with Patient
Classification.”
TEACHING EXPERIENCE:
Reading Area Community College, Reading, PA (1989-1993) Adjunct Faculty Position
Courses instructed: Microeconomic Theory; Economics for Bankers (Macroeconomics); Financial
Statement Analysis; Introduction to Business Management.
PROFESSIONAL MEMBERSHIPS & OFFICES
Healthcare Information Management Systems Society (HIMSS)
HIMSS Management Engineering Special Interest Group Chair 2002 & 2003
Central Florida HIMSS -Board Member (1996 - 2002), Chapter President (1997)
Management Engineering Chair for the 1999 HIMSS Annual Conference Committee
Management Engineering Advisory Council (1997 & 1998), Chairperson for 1999
Senior Member (Fellow Applicant)
Institute of Industrial Engineers - Society for Health Systems Board of Directors 2003-2005
SELECTED PROFESSIONAL PRESENTATIONS
Institute of Industrial Engineers Society for Health System’s, 1999 (Washington, DC) Design &
Implementation of a Daily Productivity Hospital Management System”
HIMSS Conference, 1998 & 2001 “Introduction to Management Engineering”
Canadian Consulate General’s 1998 HIMSS Reception (Orlando, FL) “The Use of Comparative
Data in Managing Hospital Business Units”
HIMSS Conference, 1996 (Atlanta, GA) “Reengineering Transcription Services to Reduce Costs
and Improve Service Quality”