1. Continued…
CHARLES D. PICKETT, BA
1485 Leverette Rd., Apt 703  Warner Robins, GA 31088
cdelvon@gmail.com  480.233.5021
PROFILE
Sharp-minded professional with 16 years of diverse military service experiences resulting in excellent
managerial and organizational skills. Goal-driven, accountable and compassionate professional with the
ability to make outstanding decisions in a fast-paced environment. Adaptable administrator accustomed to
the integration of new ideas, restructuring of work and an increasingly complex regulatory environme nt.
Thorough supervisory knowledge, leadership abilities and motivational skills.
PROFESSIONAL EXPERIENCE
UNITED STATES AIR FORCE
Clinic Manager/Healthcare Provider, 2007–2016
Flight and Operational Medicine Clinic, 2010–2016
EMS Department Manager, 2007–2010t
Ran the clinic, overseeing supplies and assets valued at $1.865M. Directed $300K annual budget. Directed
vital Air Force fighter wing healthcare physician program. This included $100K annual disaster response
budget. Upgraded the overall care practices to improve patient flow. Reduced the number of customer
complaints by 10 percent.
Administration
 Managed primary care clinic, which included patient administration, emergency response units,
patient services, data analysis, physician, nurse, and technician schedule management.
 Oversaw and utilized military electronic health records, monitored input data, trained staff how to
improve ICD 10 diagnostic coding for max payout. Reduced input errors from 25% to 9%
 Managed 36 technicians, seven flight surgeons, three Physician Assistants and three nurses.
Demonstrated improve proficiency by 85% to 97%, driving customer satisfaction up by 13%
 Provided quality patient care while eliminating cost over runs. Earned “Best Clinic” honors 2011-13,
and “Outstanding Compliance” 2011-13 for zero demerits during AAAHC/JCHAO/ Air Force Health
Services Inspections.
 Improved overall customer satisfaction by 30 percent and was able to recoup 15 percent of all losses.
Process Improvement and Implementation
 Reduced patient wait times by 40 percent which led to increased productivity by 50 percent. This
reduced work stress and decreased patient wait time by at least 25 minutes.
 Revamped procedure protocols and made sure AAAHC patient safety standards were exceeded.
Team was honored for best practice and used as a model for other clinics.
 Inventoried, analyzed, and restructured clinic budgetary spending; developed new inventory control
and ordering process, changes to supply and inventory systems reduced costs by $20K per year.
Coaching and Training
 Created training program and coached flight surgeons and staff on clinic practices and policies.

2. CHARLES D. PICKETT  Page 2
 Trained staff to handle flight medicine issues and aircraft mishap response procedures.
 Assessed bad actors and improved overall quality of care by through procedural changes.
 Oversaw in-service training to familiarize staff with new methods, skills and equipment. Made sure
that disaster team was at maximum readiness.
 Led the training of eight physicians and 30 technicians. Peer reviews improved by 30 percent as a
result.
Patient Care
 Responsible for the medical treatment of patients, direct diagnostic and therapeutic procedures as a
physician extender, under the preceptorship of a physician.
 Augmented clinic physicians, treated and diagnosed 400+ patients; increased clinic profits by
$275K, while reducing work stress for physician staff
 Diagnosed patient disorders and admitted them to proper medical facilities.
UNITED STATES AIR FORCE
Aircraft Maintenance Journeyman, 2000–2007
Maintained and overhauled aircrafts and sub-assemblies in compliance with vital maintenance schedules,
including inspections, testing, repairs and installations of engine systems and components.
 Certified aircraft as airworthy in accordance with USAF aviation standards.
 Managed the ordering of inventory parts needed to ensure works were carried out efficiently.
EDUCATION AND CREDENTIALS
Bachelor of Arts in Healthcare Management (2013)
ASHFORD UNIVERSITY – Clinton, Iowa
Associate of Applied Science in Healthcare
COMMUNITY COLLEGE AFB – Maxwell, AL
Associate of Applied Science in Aviation Maintenance Technology
COMMUNITY COLLEGE AFB – Maxwell, AL
Certifications
Emergency Medical Technician (EMT), 2015 (renewal submitted), Advanced Cardiac Life Support
(ACLS), 2016, American Heart Association Healthcare Provider CPR Certification, 2015, American Heart
Association Healthcare CPR Instruction, 2015, Pediatric Advanced Emergency Recognition and
Stabilization (PEARS), 2015, Tactical Combat Casualty Care (TCCC), 2015, Advanced Leadership
Training, 2004, 2012, Pre-Hospital Trauma Life Support (PHTLS), 2011, Certified Military Healthcare
Physician, 2011
Technical proficiencies
Operations Management, Reporting/Documentation, Policy Reviews, Regulatory Compliance, Relationship
Building, Electronic Health Records, Casework Management, Strategic Planning, Curriculum
Development, Communication, Incident Investigations, Project Management, Management Training,
Analysis & Reporting, Problem Solving