Hamza Aboelela Mady is a 28-year-old Egyptian male seeking a position that utilizes his skills and enhances his knowledge. He has a bachelor's degree in management information systems and has over 10 years of varied work experience in sales, marketing, customer service, IT, and administrative roles. He is skilled in C#, ASP.NET, ADO.NET, SQL, Microsoft Office, and has excellent communication and computer skills.

1. Hamza Aboelela Mady
Mobile: 00201004412368
E-mail: hamzamady88@gmail.com
Personal information:
Gender: Male.
Age:28
Nationality: Egyptian.
Military Service: Completed
Career Objectives:
Seeking a position that enables me to utilizes my skills, fulfills my
personal ambition and enhances my knowledge.
Educational Background:
Education:
Bachelor of Management Information System,
Modern Academy,2012
Major: Information system.
Cumulative Grade: Good.
Extra Courses:
• Achieving A Personal Victory Workshop as part of the youth leadership
initiative (Alshanek ya baldy in association with Vodafone).
• Developing Windows phone application (Microsoft)
• Programming Microsoft visual studio by using C# (New horizon )
• Vodafone Summer Training program in the sales Department (In Direct
Sales) with Very Good degree.( Vodafone)
• ICDL (UNESCO)

2. Work Experience
i. Sales and Marketing Manger at CORT for trading (2015 till now).
• Achieve growth and hit sales targets by successfully
managing the sales team
• Design and implement a strategic business plan that expands
company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance
monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships
by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic
forecasts to the management team
• Identify emerging markets and market shifts while being fully
aware of new products and competition status
ii. Technical support (TE-Data)
• Provide first level contact and convey resolutions to customer
issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Utilize excellent customer service skills and exceed customers’
expectations
iii. Sales at Sawa Elakarya for real estate.
• Advertise properties through a variety of marketing techniques
• Evaluate the clients’ desires and economic capabilities to discover
the appropriate suggestions
• Provide information regarding legal guidelines, rates, specifications
and property availability
• Present properties to potential buyers and address questions or
concerns
iv. Sales & Marketing Consultant at Alghoul Immigration services(2013)
• Present, promote and sell services using solid arguments to existing
and prospective customers
• Perform cost--benefit and needs analysis of existing/potential
customers to meet their needs
• Establish, develop and maintain positive business and customer
relationships
• Reach out to customer leads through calling
• Achieve agreed upon sales targets and outcomes within schedule
• Supply management with reports on customer needs, problems,
interests, competitive activities, and potential for new products and
service
• Continuously improve through feedback

3. v. Customer service at ‘’ Mobinil ‘’ Store el Mokattam Branch (2012)
• Build sustainable relationships and trust with customer accounts
through open and interactive communication
• Provide accurate, valid and complete information by using the
right methods/tools
• Handle customer complaints, provide appropriate solutions and
alternatives within the time limits
• follow up to ensure resolution Keep records of customer
interactions, process customer accounts and file documents
vi. Sales at ‘’Era for urban development’’(2011)
• Advertise properties through a variety of marketing techniques
• Evaluate the clients’ desires and economic capabilities to discover
the appropriate suggestions
• Provide information regarding legal guidelines, rates, specifications
and property availability
• Present properties to potential buyers and address questions or
concerns
• Remain knowledgeable about the market and best practices
vii. IT for ‘’VECG Engineering Consultant Group And Value Engineering’’
(2009 till now).
• Design efficient IT systems to meet business and technology
needs
• Coordinate developers to build and implement technology
solutions
• Gather feedback from end users about system performance
• Plan and oversee projects (e.g. upgrades, hardware/software
installations)
• Provide advice and technical training
• Keep abreast of technology trends and developments
viii. Documents Control at ‘’ENCO Consulting, Inc’’(summer 2008)
• Handle confidential documents ensuring they remain secure
• Maintain electronic and paper records ensuring information is
organized and easily accessible
ix. Vodafone Summer Training program in the sales Department (In Direct
Sales) with Very Good degree. (2006)
• Present, promote and sell products/services using solid arguments
to existing and prospective customers
• Perform cost--benefit and needs analysis of existing/potential
customers to meet their needs
• Expedite the resolution of customer problems and complaints to
maximize satisfaction
• Supply management with reports on customer needs, problems,
interests, competitive activities, and potential for new products and
services.

4. x. Sales at ‘’Safeer’’ for Publishing and distribution(summer 2007)
• Present, promote and sell products
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Continuously improve through feedback
xi. Secretary of the International Center for Studies(summer 2005)
• Receive and screen phone calls and redirect them when
appropriate
• Handle and prioritize all outgoing or incoming correspondence (e-
mail, letters, packages etc.)
• Monitor office supplies and negotiate terms with suppliers to ensure
the most cost-effective orders
• Maintain electronic and paper records ensuring information is
organized and easily accessible
xii. Editor at ‘’Elwasat’’ Party Web Site
• Coordinate online or print publishing cycle and manage content
areas
Language skills:
• Arabic: mother tongue (written& spoken)
• English:2nd
language good (written& spoken)
Personal Skills:
• Creative, Self Motivated & Reliable.
• Highly adjustable & dynamic.
• Able to handle tough situations
• Excellent Communication skills.
• Ability to learn new tasks quickly.
• Ability to work individually or as a co-operative team
member.
Computer Skills:
• C# , asp.net , ADO.net , Sql
• Excellent Computer & Internet Skills (Windows- word- PowerPoint-Excel-
Outlook).
• Very good typing speed.
• Maintenance skills.
• Gateway system (Mobinil).
Interests:
• Drawing.
<< References furnished upon request >>