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LifeCare Annual Review 2016/17 | P 1
ANNUAL
REVIEW
2016/17
Charity No: SC012641
LifeCare Annual Review 2016/17 | P 2
Happy 75th to
LifeCare Edinburgh!
FROM OUR CHAIRMAN AND CHIEF EXECUTIVE
F
ounded in 1941, our charity has
seen, embraced and negotiated
its way through huge cultural and
societal shifts and the impact of the
digital age. It has ridden out economic
earthquakes and changing national and
local political frameworks. For all of
these ‘survival skills’ we owe a huge
debt of gratitude to the communities
and individuals who caught the vision
then, and now, and who have run with
it through the decades.
Today, as a result, we are more diverse
and intergenerational, more innovative,
competitive and enterprising. Our
services are open to people from all
equality groups in our communities.
People of all ages and generations
participate with us in helping older
individuals to enjoy their latter years to
the full.
To those who carry and run with this
vision now, we say a heartfelt ‘thank
you’ to all of our clients, carers, staff,
volunteers, supporters, donors, friends,
partners and funders and to the many
who have worked with us to shape
the persona of the charity and to look
ahead to beyond the timeframe of 2017.
A new era is dawning for LifeCare. We
are more ready than ever before for the
exciting times ahead. And, whatever
challenges and changes may lay in wait,
let us meet them together.
In our 75th year, we are so very proud
to reveal to you our new look for
LifeCare and our new strapline too. We
will wear it proudly because, across
all of our services, there is an essence
distilled which people seek. That is to
be able to continue to enjoy the simple
pleasures in life as they grow older and
to continue to build on their collection
of good memories which uplift and
encourage and are so much fun.
So in leading up to the big reveal, we
want to remind you all that, “when life
gives you lemons, make the zest of it!”
– that’s what our new strapline, “Extra
Years of Zest” is all about.
We wish you all Extra Years of Zest
with LifeCare.
Jock Miller
Chairman
Su Millar
Chief Executive
LifeCare Annual Review 2016/17 | P 3
OUR VISION...............................................................................................4
OUR MISSION........................................................................................... 5
OUR PHILOSOPHY......................................................................................6
2016-17 IN NUMBERS..............................................................................8
WE’RE 75 YEARS YOUNG...........................................................................9
GOALS FOR 2017/18...............................................................................10
OUTSTANDING CARE................................................................................11
In the community:
OUTREACH.........................................................................................12
OUTREACH CASE STUDY.....................................................................13
HELP AT HOME...................................................................................14
THE DEAN CLUB.................................................................................15
THE DEAN CLUB CASE STUDY.............................................................16
DEMENTIA SERVICES:
St Bernard’s club..........................................................................18
ST BERNARD’S CLUB CASE STUDY.....................................................19
THE COTTAGE CLUB........................................................................... 20
THE COTTAGE CLUB CASE STUDY........................................................21
LIFECARE CENTRE.....................................................................................22
CAFELIFE................................................................................................. 23
TRAINING & EDUCATION..........................................................................24
COMMUNITY PROJECTS...........................................................................25
Volunteering WITH LIFECARE................................................................26
CARERS...................................................................................................27
VINTAGE VIBES........................................................................................28
VINTAGE VIBES CASE STUDY....................................................................29
FINANCE...................................................................................................30
ACHIEVEMENTS & PERFORMANCE.............................................................31
THANK YOU.............................................................................................32
TABLE OF
CONTENTS
lifecare-edinburgh.org.uk T: 0131 343 0940
2 Cheyne Street, Edinburgh, EH4 1JB Charity No: SC012641
LifeCare Annual Review 2016/17 | P 4
OUR VISION
Priceless people,
ageless opportunities
To fight loneliness and isolation and
to offer happiness and fulfilment by
providing the best care
with a difference.
LifeCare Annual Review 2016/17 | P 5
OUR MISSION
Supporting and Empowering
Older People to Live Life
to the Full.
LifeCare Annual Review 2016/17 | P 6
OUR PHILOSOPHY
Our philosophy is Extra Years of Zest
Extra years of independence
Extra years of fullfilment
Extra years of happiness
LifeCare Annual Review 2016/17 | P 7
LifeCare Annual Review 2016/17 | P 8
210 carers
use our care services
2016-17
IN NUMBERS
100% of clients
said they would
recommend Outreach
100% of clients
said they would recommend
St Bernard’s to others
100% of carers
strongly agree that The Cottage service makes
them feel supported in their caring role
60,000 visitors
attended the LifeCare Centre
100% of clients
strongly agree that they receive a good
quality service from The Dean Club
28 out of 175
Help at Home clients have dementia
49 care staff
at LifeCare
41%
of Vintage Vibes VIP’s have dementia
7 care
volunteers
LifeCare Annual Review 2016/17 | P 9
WE’RE 75 YEARS YOUNG
Since 1941, we’ve supported and empowered
the older people of Edinburgh.
J
ust like the people we support, we
have the wisdom, experience and
resilience that comes with age. We
have a proud and happy heritage. We
also have the same purpose, passion
and progressive spirit as the day we
began.
We celebrated our landmark birthday
in style with those we care for, their
families and, of course, our lovely staff
and volunteers.
We held a vintage tea party in the
lovely grounds at The Cottage club, a
street party, a big quiz and a ceilidh
in Stockbridge. Over 350 guests were
involved in the different events. 20
catering students from Edinburgh
College, baked the celebratory cake
and served the delicious food.
LifeCare Annual Review 2016/17 | P 10
EDINBURGH’S CHARITY WITH
A CARING HEART
Goals for 2017/18
To undertake a strategic time bound review
of all our services
To fundraise to meet operational needs
To use community facilities to maximum potential
To maintain and build on the quality of services
To explore partnerships to build capacity and aid efforts
to further promote the work of the charity
To continue to encourage volunteering opportunities and
to increase capacity across the organisations activities
and functions.
To achieve the Investing in Volunteers once again at the
next review 2017/18
To continue to celebrate our 75th Anniversary year,
which ends in September 2017
i i i
i
LifeCare Annual Review 2016/17 | P 11
OUTSTANDING CARE
The best service is built around
what’s best for our clients.
O
ur family of services offer a
variety of options when choosing
the right care for a loved one,
friend or family and to support carers
too.
Our staff are highly experienced in
their fields, we will discuss the options
available to deliver the best tailored
service that suits the needs of each
client.
LifeCare provides the best care for
people in their mid to later years who
have dementia, mobility difficulties
or are socially isolated. Best of all, we
build a care package around what they
feel is best for them.
LifeCare Annual Review 2016/17 | P 12
O
utreach is a registered care and
companionship service that puts those
we care for at the centre of all we do.
We can help in the clients home. but we also help
just about anywhere.
We’re as much about celebrating what a client
can do, as helping with what they can’t achieve.
Baking, tai chi, trips to the beach; our Outreach
service gives our clients the confidence and
support to continue doing what they love most.
Everyone and every situation is different. So we
will listen to each enquiry. Then recommend the
most appropriate ways that we can help.
We want our clients to feel relaxed, not rushed.
We make sure each visit lasts at least an hour and
we match each client with the most compatible
team member.
102
clients
8,460
hours
13
staff
80
unpaid carers/
powers of attorney
OUTREACH
True care takes more than fifteen minutes.
IN THE COMMUNITY
100% of clients are confident
in the Social Care Worker’s ability and skills
91% of carers strongly agree
that having the service makes them feel supported in their caring role
“All
the LifeCare
staff
have
been
wonderful.”
- Outreach
client
LifeCare Annual Review 2016/17 | P 13
CASE STUDY
MAY - OUTREACH - GRADE 5
M
ay looks forward to her breakfast visits
everyday. We keep it in the family, as we
also visit and take out Gordon, who is
May’s husband. He has dementia and lives in a care
home. To the family, the Outreach service is vital
to helping carer daughter Susan, lead a normal
life “I am delighted with the wonderful care that
we receive. Outreach provide an independent,
personal approach”.
“VisitING
the museum,
AND going for walks,
I enjoy the company
very much.”
- OUTREACH
CLIENT
LifeCare Annual Review 2016/17 | P 14
H
elp at Home is here to help clients enjoy
the freedom of staying in their own home
and to remain as independent as possible.
We are a much needed and valued service. We
have a vibrant team and play a vital role in the
community.
We offer help to people who are finding it
more difficult to manage everything at home.
Specialising in supporting people with dementia,
poor mobility or ill health across the city.
Providing a professional shopping, cleaning and
ironing service, and so much more...
213
clients
9,333
hours
20
staff
28
clients have dementia
HELP AT HOME
Help at Home isn’t just a service, it’s a lifeline.
IN THE COMMUNITY
“you
came into adifficult situation andimmediately started toimprove it… Help at Home is a
unique service and clearly cares
for the elderly people it ishelping. Thank you again.”- Help at Home
client
25
unpaid carers/
powers of attorney
LifeCare Annual Review 2016/17 | P 15
T
he registered Dean club is about getting
out and meeting like-minded, fun-loving
older people in Edinburgh. Enjoying great
company, activities and adventure. LifeCare’s
extra years of zest is about living life to the full
for as long as possible.
The club meets three days a week, our team of
four staff welcomes up to 22 members, who are
not as physically strong or socially active as they
once were. We aim to get clients to make new
friends and enjoy extra years of zest.
Our dedicated team offer a higher staff-to-
member ratio, which means we can help clients
regain there sense of adventure. So if it’s bowling
or a manicure, we’ll have the time and resources
to make it happen.
51
clients
2,903
days
4
staff
89% of clients say
that their sense of wellbeing has improved as a result of attending the Dean Club
“I
enjoy coming to
the club for the social
aspect and the food! I have
already helped my friend to
come to the centre TOO.”
- DEAN CLUB
CLIENT
THE DEAN CLUB
Want to get out more? Join the club!
SOCIAL CLUB
20
unpaid carers/
powers of attorney
LifeCare Annual Review 2016/17 | P 16
CASE STUDY
TOM - THE DEAN CLUB - gRADE 6
T
om is 89 years and attends The Dean club twice
a week.
The social aspect of the club is very important
to him, meeting friends, catching up on the news and
taking part in trips, activities and events.
“My daughter visits fortnightly from down south, so
the club plays an important role in keeping me busy
and active”.
A lovely group of people meet up weekly and I run
errands for those less able to get about. I‘ll pop along
to the High Street and collect shopping for folks.
I enjoy taking part in activities such as meeting the
schoolchildren from Stockbridge Primary school with
the history project. It was great to work with the pupils
and share my memories with them.”
LifeCare Annual Review 2016/17 | P 17
DEMENTIA SERVICES
We spend our day making yours.
We have two registered services
in Edinburgh which specialise in
expert dementia care.
LifeCare Annual Review 2016/17 | P 18
A
t St Bernard’s, caring for day members
is a joy, not a job. Our staff specialise in
dementia care and we are a registered
care service that scored the highest possible
grading at recent inspection.
For clients the club offers a perfect setting for
connecting, socialising, taking part and enjoying
music and creative activities.
St Bernard’s club
Want to get out more? Join the club!
DEMENTIA SERVICES
“WONDERFULdedicated staff, Atotal lifesaver for us.Cannot thank them
enough.
My mum loved
coming to the
club. Such a relief to find
somewhere special like this.”
- A CARER, ST BERNARD’SCLUB
56
clients
2,535
days
4
staff
48
unpaid carers/
powers of attorney
89% of clients
said they would recommend St Bernard’s to others
LifeCare Annual Review 2016/17 | P 19
CASE STUDY
MADDIE - ST BERNARD’S CLUB - GRADE 6
M
addie enjoyed our baking day at St Bernard’s
club. She is a sociable lady, and getting
involved in a relaxed activity with friends, staff
and volunteers.
She enjoyed baking cakes with Suzie, who has been a
volunteer with St Bernard’s for 18 months.
Suzie worked in the care sector for many years and
was introduced to the club when she was looking to
get back into work. She really enjoys meeting clients
and getting to know them as individuals.
“It is a wonderful team with extremely professional
and dedicated staff. It is always full of life and is a very
positive influence on my life too, a joy”.
LifeCare Annual Review 2016/17 | P 20
T
he Cottage Club runs from our homely,
converted coach house in substantial
grounds in Portobello. It specialises
in providing expert dementia care and is a
registered service that’s received the highest
possible grading at inspection.
Tricia and her team do everything they can to
make it one of the cosiest, friendliest, loveliest
day clubs that cares for people with dementia in
Scotland.
It is smaller in size, there is only ten members
on any given day to four staff. Which means
we’re bigger on care, and, just as importantly,
companionship.
That’s our strength; that’s care in the true sense
of the word.
THE COTTAGE CLUB
CARE IN THE TRUE SENSE OF THE WORD
DEMENTIA SERVICES
“I don’t knowwhat I
would do
without the club I look
forward to coming
every
week.” - COTTAGE CLUBCLIENT
42
clients
2,124
days
4
staff
40
unpaid carers/
powers of attorney
86% of clients
say that their sense of wellbeing has improved as a result of attending The Cottage
100% of carers
strongly agree that the service provides good value for money
“
LifeCare Annual Review 2016/17 | P 21
CASE STUDY
DOREEN - THE COTTAGE CLUB - GRADE 6
T
he Cottage is a lifeline not only to our clients
but to their families and carers too.
For a carer like Sheena, who wrote to thank us
for bringing out the fun and laughter in her mum again
– a side she loves the most and rarely gets to see.
“My mum really loves coming to the club. Seeing
her at the 75th vintage tea party singing along and
laughing for that afternoon, she was just like the mum
I remembered”.
“THECLUB Gets meout of the
house AND
I ENJOY MeetING otherpeople the same age asme.” - COTTAGE CLUBCLIENT
LifeCare Annual Review 2016/17 | P 22
LIFECARE CENTRE
The heart (and soul) of Stockbridge.
T
he LifeCare centre is a bright, spacious
and convivial, multi-level, fully accessible
building situated in the heart of
Stockbridge.
From here, we run our day care clubs, and
CafeLife.
Our centre also hosts activities and classes for
those of all ages and is available for venue hire
for anything from a few people to 150.
Whether it’s Zumba, baby massage, dog training,
swing class or dance, the activities are run by
independent instructors, and every penny we
receive from the venue hire helps us enrich the
lives of older people at our day clubs and in the
community .
60,000
visitors
Over
3,000
children attended
classes: Tumble Tots to
Smart Cookies monthly
495
people attended
mental monthly
649
hours were given free
to support community
activities
800
owners and pets
attended dog training
classes
3,528
community groups
booked sessions
i
LifeCare Annual Review 2016/17 | P 23
CAFELIFE
We’re not just a café. We’re a cause.
O
ur bright, spacious Stockbridge community café is
fully accessible and welcomes all; from the young to
the, well, young-at-heart.
Every weekday, Tony and his team rustle up delicious,
nutritious meals that customers can have sitting in or take
away.
Our philosophy
We provide affordable, nutritious meals for the entire
community.
Every penny spent on our meals, salads, coffees or
smoothies helps us provide the best possible care for older
people in Edinburgh. We use fresh, healthy ingredients
and different styles of cuisine, so there is something for
everyone.
Our regulars
From 0 to 100 years of age, the café is loved by a wide
cross section of the community, We are family friendly,
wheelchair friendly, buggy friendly, mobility aid friendly,
toddler and baby friendly, breastfeeding friendly. We’re
just plain friendly all round!
Our awards
Healthy Living award 2017
For the fourth year running,
Cafelife are proud recipients of
the Healthy Living award.
18,408
customers
4
full time staff
patronised by a minimum
150
older people every week
13
volunteers part time
2,876
coffees
6,136
hot meals
Served 506
Christmas lunches
carved over
25 Turkeys
i
LifeCare Annual Review 2016/17 | P 24
TRAINING & EDUCATION
It’s not a job. It’s a joy.
W
e know we can only provide the best service if we attract, nurture and
retain the best people.
We are committed to supporting our staff in order to develop them with
professional training and education. All staff are dementia friends and we promote
awareness within the charity. All our staff are highly committed to their individual
training plans.
Extra Years of Zest. Extra Special.
Our registered care services are highly rated by
the Care Inspectorate. Our teams are dedicated
and experienced. We invest in training and
professional development in order to meet
professional standards of each role.
90% of care staff
have SVQ Level 3 in Health and Social Care.
Help at Home
We are dedicated to offering a professional
service where training is key. Mandatory
courses that staff attended:
●● Training in Health and Safety
●● Dementia Awareness
●● Emergency First Aid
●● Food Hygeine
External Training Courses:
Virtual Dementia Tour
30 Staff, partners and community
experienced the virtual dementia tour
Promoting Excellence in Dementia
Skill Level
6 Social Care Workers attended
Informed Level
3 Social Care Workers attended
Care Services
Professional courses attended:
●● Emergency First Aid
●● Moving and Handling
●● Adult Support and Protection
●● Food Hygeine
●● Infection Control
●● Health and Safety
Training Partner
LifeCare is a training partner with educational
establishments across the city. We provide an
insight into dementia care for many students.
Napier University
Nursing Degree
3 students
Queen Margaret University
Speech Therapy
Degree
4 students
Nursing Degree
1 student
i i i
LifeCare Annual Review 2016/17 | P 25
COMMUNITY PROJECTS
Moody’s Hamper Project
W
e were delighted to work with
Moody’s to support LifeCare with
the Christmas hamper campaign in
December. The staff at Moody’s embraced the
project and prepared and wrapped 60 hampers,
and addressed personal cards, to be handed
over to clients at Christmas. We were delighted
with the result and Moody’s staff were fantastic.
We look forward to developing our campaign
next year.
60
hampers
60 clients
received Christmas
hampers
12
Moody’s volunteers
AVIVA COMMUNITY FUND
T
he Aviva Community Fund awarded us
£25,000 to add a new spring to the George
Young Hall floor in the summer.
Our community supported the campaign with
over 4700 votes. We are delighted to now have
a new hall! Thank you to Aviva and our wonderful
community.
£25,000
Aviva Community Fund
Over 4700
votes from our community
LifeCare Annual Review 2016/17 | P 26
Volunteering WITH
LIFECARE
MAKING A DIFFERENCE
35
total volunteers
10
Board volunteers
13
CafeLife volunteers
7
care services volunteers
5
fundraising volunteers
University interns
4 students
from Edinburgh,
Barcelona and Equador
8,566
volunteer hours
equivellant financial
contribution based on
today’s National Living
Wage
£61,675
W
e are delighted to have such a dedicated team of volunteers at LifeCare.
They are fantastic and support so many areas of the charity.
Our volunteers join us for many different reasons: to build confidence,
to meet people, to gain experience and develop new skills. We welcome everyone.
Giving Expertise
Whether brewing tea in our community café,
supporting a fundraising event or helping our
office run smoothly, our volunteers are vital to
supporting our charity and raising funds to making
our clients happy. Volunteers join us with their
ideas, dedication and expertise.
Gaining Experience
We welcome students from all over the world
who require either professional development
experience or wish to join us for an internship, as
part of their course.
i
i
LifeCare Annual Review 2016/17 | P 27
CARERS
WORKING WITH CARERS
L
ifeCare work in partnership with carers in order to support them in their caring
roles. As well as practical support, we provide many carers with emotional
support too.
“I cannot speak more highly of the SOCIAL CARE WORKER who
works with my husband. He has improved both our lives and
deserves the highest recommendation”.
- Outreach carer
“Very happy with THE service provided. Have noticed a huge
difference in mum. She has gained confidence since attending
and absolutely loves her time at St Bernard’s. Thank you to
each and every one of you”.
- St Bernard’s carer
“When asked how my mum is keeping, I describe the Cottage as
being ‘the best thing that has happened’ for her. She is very
sociable and so it is ideal, and the staff are caring, positive
and enthusiastic. Thank you”.
- The Cottage carer
“you came into a difficult situation and immediately started to
improve it… LifeCare is a unique CHARITY and clearly cares for
the elderly people it is helping. Thank you again”.
- Help at Home carer
Our Outreach Great Break Service
We understand that carers are often so
busy looking after a loved one that they
don’t get to look after themselves and
take the time they need.
We work closely together to provide
the best possible care and support, so
that they can have time to do other
things that they enjoy.
Partnership Working
In partnership with Vocal, we offer
training courses on a wide variety of
subjects which are held at LifeCare.
Training is provided by Vocal.
The Vocal carers cafe is also held at
LifeCare every month and provides a
chance for carers to meet in an informal
setting.
LifeCare Annual Review 2016/17 | P 28
VINTAGE VIBES
AN INSPIRING YEAR
O
ursecondyearhasbeen
quite an adventure.
We have been
humbled and overwhelmed
by the support and interest
Vintage Vibes has received.
We’ve learnt a lot and we’ve
been inspired every day by
the friendships being created
across the city.
Tackling loneliness in over 60s
in Edinburgh is a giant task,
one that no organisation can
face alone.
We’d like to thank all our
partners, supporters and the
fellow organisations working
tirelessly alongside us on this
important issue. We’re all
making a difference.
This year Vintage Vibes has
had the honour of receiving;
■■ Finalist for Generations
Working Together ‘New
Intergenerational Project
Award’
■■ Age Scotland ‘Patrick
Brookes Partnership
Award’
■■ Shortlisted for UK
National Lottery
‘Volunteer Project Award’
97 active volunteers
aged from 17 to 90
83 new matches
made this year, whilst continuing to support 16
existing matches, from 60 to 98 years old
32%
men
68%
women
2,760
volunteer hours
LifeCare Annual Review 2016/17 | P 29
VINTAGE VIBES
BILL - CASE STUDY
V
intage Vibes aims to create friendships, increase confidence and build local
social connections for over 60s who are lonely.
“If
it hadn’tbeen for Barbara, Iwould never have madeanother friend.”- BILL, VINTAGEVIBES VIP
Bill, a Vintage Vibes VIP, has been
alone since his wife passed away and
said the light had gone out in his life.
We matched him with Barbara, a Vibes
Volunteer and they have been meeting
for over a year now. Bill says that
“Barbara is a shining light when she
walks through the door” and they have
developed a wonderful friendship.
During one of their chats, Bill mentioned
that he would like some help in his
garden. Barbara managed to find a
voluntary organisation who specialise in
gardening and now a volunteer comes
to help. The Bill and the volunteer,
aged 84, have also struck up a great
friendship and have a fantastic time
chatting and gardening.
LifeCare Annual Review 2016/17 | P 30
FINANCE
HOW IT ALL ADDS UP
W
hile LifeCare is not immune to the challenges that affect all charities, during the year
it has continued to invest in our quality of services for our clients, and new posts, to
further support our development and sustainablity.
Where Our Income Comes From:
How we spent it:-
Front Line Services
Community Services
Administration
Fundraising
Total Expenditure £1,312,000
Statutory Grant Funding
Charitable Trusts, Legacies, Grants and Donations
Activities for Generating Funds
Client Contributions
Investment Income
Total income raised £1,137,000
£286,000
25%
£841,000
64%
£156,000
12%
£279,000
21%
£30,000 - 3%
£36,000 - 3%
£266,000
23%
£196,000
17%
£359,000
32%
i
LifeCare Annual Review 2016/17 | P 31
ACHIEVEMENTS & PERFORMANCE
WE ARE VERY PROUD!
Achievements
Awards
Healthy Living Award and Breastfeeding Friendly:
CafeLife received the Healthy Living Award again this year. It also still
retains the breastfeeding accreditation. CafeLife is one of only a handful of
community cafes to hold both accreditions at the same time.
Care Inspectorate Gradings - Day club Services:
Each of our three day clubs maintained their Level 6 (Excellent) for Quality
of Care and Quality of Staffing. Our Outreach Service maintained their
Grade 5 (Very Good).
The Queen’s Award for Voluntary Service:
LifeCare was one of two organisations in Edinburgh to receive The Queen’s
Award for Voluntary Service, and one of 187 organisations across the UK
to do so. The Award was presented at the Lord Provost’s Community
Garden Party on 31 July 2015 and at a subsequent Civic Reception in the
Edinburgh City Chambers, held in 2016.
PQASSO Level 2 Quality Assurance System Award Notification:
At the end of the year we received notification that LifeCare has achieved
PQASSO Level 2.
Carer Positive - Established Level Award:
LifeCare was recognised again by the Scottish Government for achieving
the Carers’ Kitemark at the Established Level in August 2016.
Investing in Volunteers:
We are delighted to retain our Investor in Volunteers award.
L
ifeCare is committed to quality and has achieved a number of accolades and
awards throughout the year.
LifeCare Annual Review 2016/17 | P 32
THANK YOU
WE COULDN’T DO IT WITHOUT YOUR SUPPORT
We thank the City of Edinburgh Council, Department of Health and Social Care for part
funding all of our day centres – The Dean, St Bernard’s and The Cottage. Also, all of the
other donors and funders listed below.
Thank you to all the many other individual donors who gave to LifeCare.
These donations have made a significant contribution to supporting our services.
Charitable Trusts			
●● The Broughton Charitable Trust
●● Mrs ABC Campbell Charitable Trust
●● John Wilson Robert Christie Bequest Fund
●● Cruden Foundation
●● Fritton Trust
●● The Hilda and Johnny Gibb Charitable Trust
●● Geraldine Kirkpartrick’s Charitable Trust
●● Sir James Miller Edinburgh Trust
●● Miss M E S Paterson’s Charitable Trust
●● Queensberry House Trust
●● The Misses Robinson Charitable Trust
●● Saints and Sinners Charitable Trust
●● Stafford Trust
●● George and Margaret Trotter Charitable Trust
Legacies
We are especially grateful to those who have
remembered us in their Wills, and to the families for
their in memoriam and tribute gifts in remembrance
of their loved ones.
●● The Estate of Mrs Helen Knox
●● The Estate of Margaret Dodds
●● The Estate of Lilian J Thom
In Memoriam and Tributes
●● Bruce Bell for Pete Bell
●● Sheila Burton
●● Joan Graham for Sinclair Graham
●● Jeanette Lowther for Joyce Bradfield
●● Frances Ramage for Liz Sim
●● Donna Sinclair for Peter Ferrier
●● Jeanette Swan for Norrie Swan
●● The Millar Family for Mrs H T R Millar
Public Monies and Grants
●● Aviva Community Fund
●● Big Lottery Fund – Celebrate
Fund
●● City of Edinburgh Council
Department of Health and
Social Care
●● Exxon Mobil
●● Inverleith Neighbourhood
Partnership
●● Leith Neighbourhood
Partnership – Leith Decides
●● Portobello & Craigmillar
Neighbourhood Partnership
Corporate
●● Citibank
●● Milton Road Surgery
●● Moody’s Analytics
●● Sainsbury Local –
Deanhaugh Street
●● Stockbridge Duck Race
●● Stockbridge Local
●● Stockbridge Tap
●● Bruce Tait Associates
●● TSB, Business Banking
●● TSB, Hanover Street
●● TSB, Musselburgh
Gifts in Kind
●● Arran Aromatics, Percy
Bilton Charity, That’s Jammy,
Miscrosoft, Jordan Moffat
Photography
●● Many other individuals
who gave items to raffles,
tombolas etc
lifecare-edinburgh.org.uk T: 0131 343 0940
2 Cheyne Street, Edinburgh, EH4 1JB Charity No: SC012641

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LifeCare Edinburgh Impact Report 2016-2017

  • 1. LifeCare Annual Review 2016/17 | P 1 ANNUAL REVIEW 2016/17 Charity No: SC012641
  • 2. LifeCare Annual Review 2016/17 | P 2 Happy 75th to LifeCare Edinburgh! FROM OUR CHAIRMAN AND CHIEF EXECUTIVE F ounded in 1941, our charity has seen, embraced and negotiated its way through huge cultural and societal shifts and the impact of the digital age. It has ridden out economic earthquakes and changing national and local political frameworks. For all of these ‘survival skills’ we owe a huge debt of gratitude to the communities and individuals who caught the vision then, and now, and who have run with it through the decades. Today, as a result, we are more diverse and intergenerational, more innovative, competitive and enterprising. Our services are open to people from all equality groups in our communities. People of all ages and generations participate with us in helping older individuals to enjoy their latter years to the full. To those who carry and run with this vision now, we say a heartfelt ‘thank you’ to all of our clients, carers, staff, volunteers, supporters, donors, friends, partners and funders and to the many who have worked with us to shape the persona of the charity and to look ahead to beyond the timeframe of 2017. A new era is dawning for LifeCare. We are more ready than ever before for the exciting times ahead. And, whatever challenges and changes may lay in wait, let us meet them together. In our 75th year, we are so very proud to reveal to you our new look for LifeCare and our new strapline too. We will wear it proudly because, across all of our services, there is an essence distilled which people seek. That is to be able to continue to enjoy the simple pleasures in life as they grow older and to continue to build on their collection of good memories which uplift and encourage and are so much fun. So in leading up to the big reveal, we want to remind you all that, “when life gives you lemons, make the zest of it!” – that’s what our new strapline, “Extra Years of Zest” is all about. We wish you all Extra Years of Zest with LifeCare. Jock Miller Chairman Su Millar Chief Executive
  • 3. LifeCare Annual Review 2016/17 | P 3 OUR VISION...............................................................................................4 OUR MISSION........................................................................................... 5 OUR PHILOSOPHY......................................................................................6 2016-17 IN NUMBERS..............................................................................8 WE’RE 75 YEARS YOUNG...........................................................................9 GOALS FOR 2017/18...............................................................................10 OUTSTANDING CARE................................................................................11 In the community: OUTREACH.........................................................................................12 OUTREACH CASE STUDY.....................................................................13 HELP AT HOME...................................................................................14 THE DEAN CLUB.................................................................................15 THE DEAN CLUB CASE STUDY.............................................................16 DEMENTIA SERVICES: St Bernard’s club..........................................................................18 ST BERNARD’S CLUB CASE STUDY.....................................................19 THE COTTAGE CLUB........................................................................... 20 THE COTTAGE CLUB CASE STUDY........................................................21 LIFECARE CENTRE.....................................................................................22 CAFELIFE................................................................................................. 23 TRAINING & EDUCATION..........................................................................24 COMMUNITY PROJECTS...........................................................................25 Volunteering WITH LIFECARE................................................................26 CARERS...................................................................................................27 VINTAGE VIBES........................................................................................28 VINTAGE VIBES CASE STUDY....................................................................29 FINANCE...................................................................................................30 ACHIEVEMENTS & PERFORMANCE.............................................................31 THANK YOU.............................................................................................32 TABLE OF CONTENTS lifecare-edinburgh.org.uk T: 0131 343 0940 2 Cheyne Street, Edinburgh, EH4 1JB Charity No: SC012641
  • 4. LifeCare Annual Review 2016/17 | P 4 OUR VISION Priceless people, ageless opportunities To fight loneliness and isolation and to offer happiness and fulfilment by providing the best care with a difference.
  • 5. LifeCare Annual Review 2016/17 | P 5 OUR MISSION Supporting and Empowering Older People to Live Life to the Full.
  • 6. LifeCare Annual Review 2016/17 | P 6 OUR PHILOSOPHY Our philosophy is Extra Years of Zest Extra years of independence Extra years of fullfilment Extra years of happiness
  • 7. LifeCare Annual Review 2016/17 | P 7
  • 8. LifeCare Annual Review 2016/17 | P 8 210 carers use our care services 2016-17 IN NUMBERS 100% of clients said they would recommend Outreach 100% of clients said they would recommend St Bernard’s to others 100% of carers strongly agree that The Cottage service makes them feel supported in their caring role 60,000 visitors attended the LifeCare Centre 100% of clients strongly agree that they receive a good quality service from The Dean Club 28 out of 175 Help at Home clients have dementia 49 care staff at LifeCare 41% of Vintage Vibes VIP’s have dementia 7 care volunteers
  • 9. LifeCare Annual Review 2016/17 | P 9 WE’RE 75 YEARS YOUNG Since 1941, we’ve supported and empowered the older people of Edinburgh. J ust like the people we support, we have the wisdom, experience and resilience that comes with age. We have a proud and happy heritage. We also have the same purpose, passion and progressive spirit as the day we began. We celebrated our landmark birthday in style with those we care for, their families and, of course, our lovely staff and volunteers. We held a vintage tea party in the lovely grounds at The Cottage club, a street party, a big quiz and a ceilidh in Stockbridge. Over 350 guests were involved in the different events. 20 catering students from Edinburgh College, baked the celebratory cake and served the delicious food.
  • 10. LifeCare Annual Review 2016/17 | P 10 EDINBURGH’S CHARITY WITH A CARING HEART Goals for 2017/18 To undertake a strategic time bound review of all our services To fundraise to meet operational needs To use community facilities to maximum potential To maintain and build on the quality of services To explore partnerships to build capacity and aid efforts to further promote the work of the charity To continue to encourage volunteering opportunities and to increase capacity across the organisations activities and functions. To achieve the Investing in Volunteers once again at the next review 2017/18 To continue to celebrate our 75th Anniversary year, which ends in September 2017 i i i i
  • 11. LifeCare Annual Review 2016/17 | P 11 OUTSTANDING CARE The best service is built around what’s best for our clients. O ur family of services offer a variety of options when choosing the right care for a loved one, friend or family and to support carers too. Our staff are highly experienced in their fields, we will discuss the options available to deliver the best tailored service that suits the needs of each client. LifeCare provides the best care for people in their mid to later years who have dementia, mobility difficulties or are socially isolated. Best of all, we build a care package around what they feel is best for them.
  • 12. LifeCare Annual Review 2016/17 | P 12 O utreach is a registered care and companionship service that puts those we care for at the centre of all we do. We can help in the clients home. but we also help just about anywhere. We’re as much about celebrating what a client can do, as helping with what they can’t achieve. Baking, tai chi, trips to the beach; our Outreach service gives our clients the confidence and support to continue doing what they love most. Everyone and every situation is different. So we will listen to each enquiry. Then recommend the most appropriate ways that we can help. We want our clients to feel relaxed, not rushed. We make sure each visit lasts at least an hour and we match each client with the most compatible team member. 102 clients 8,460 hours 13 staff 80 unpaid carers/ powers of attorney OUTREACH True care takes more than fifteen minutes. IN THE COMMUNITY 100% of clients are confident in the Social Care Worker’s ability and skills 91% of carers strongly agree that having the service makes them feel supported in their caring role “All the LifeCare staff have been wonderful.” - Outreach client
  • 13. LifeCare Annual Review 2016/17 | P 13 CASE STUDY MAY - OUTREACH - GRADE 5 M ay looks forward to her breakfast visits everyday. We keep it in the family, as we also visit and take out Gordon, who is May’s husband. He has dementia and lives in a care home. To the family, the Outreach service is vital to helping carer daughter Susan, lead a normal life “I am delighted with the wonderful care that we receive. Outreach provide an independent, personal approach”. “VisitING the museum, AND going for walks, I enjoy the company very much.” - OUTREACH CLIENT
  • 14. LifeCare Annual Review 2016/17 | P 14 H elp at Home is here to help clients enjoy the freedom of staying in their own home and to remain as independent as possible. We are a much needed and valued service. We have a vibrant team and play a vital role in the community. We offer help to people who are finding it more difficult to manage everything at home. Specialising in supporting people with dementia, poor mobility or ill health across the city. Providing a professional shopping, cleaning and ironing service, and so much more... 213 clients 9,333 hours 20 staff 28 clients have dementia HELP AT HOME Help at Home isn’t just a service, it’s a lifeline. IN THE COMMUNITY “you came into adifficult situation andimmediately started toimprove it… Help at Home is a unique service and clearly cares for the elderly people it ishelping. Thank you again.”- Help at Home client 25 unpaid carers/ powers of attorney
  • 15. LifeCare Annual Review 2016/17 | P 15 T he registered Dean club is about getting out and meeting like-minded, fun-loving older people in Edinburgh. Enjoying great company, activities and adventure. LifeCare’s extra years of zest is about living life to the full for as long as possible. The club meets three days a week, our team of four staff welcomes up to 22 members, who are not as physically strong or socially active as they once were. We aim to get clients to make new friends and enjoy extra years of zest. Our dedicated team offer a higher staff-to- member ratio, which means we can help clients regain there sense of adventure. So if it’s bowling or a manicure, we’ll have the time and resources to make it happen. 51 clients 2,903 days 4 staff 89% of clients say that their sense of wellbeing has improved as a result of attending the Dean Club “I enjoy coming to the club for the social aspect and the food! I have already helped my friend to come to the centre TOO.” - DEAN CLUB CLIENT THE DEAN CLUB Want to get out more? Join the club! SOCIAL CLUB 20 unpaid carers/ powers of attorney
  • 16. LifeCare Annual Review 2016/17 | P 16 CASE STUDY TOM - THE DEAN CLUB - gRADE 6 T om is 89 years and attends The Dean club twice a week. The social aspect of the club is very important to him, meeting friends, catching up on the news and taking part in trips, activities and events. “My daughter visits fortnightly from down south, so the club plays an important role in keeping me busy and active”. A lovely group of people meet up weekly and I run errands for those less able to get about. I‘ll pop along to the High Street and collect shopping for folks. I enjoy taking part in activities such as meeting the schoolchildren from Stockbridge Primary school with the history project. It was great to work with the pupils and share my memories with them.”
  • 17. LifeCare Annual Review 2016/17 | P 17 DEMENTIA SERVICES We spend our day making yours. We have two registered services in Edinburgh which specialise in expert dementia care.
  • 18. LifeCare Annual Review 2016/17 | P 18 A t St Bernard’s, caring for day members is a joy, not a job. Our staff specialise in dementia care and we are a registered care service that scored the highest possible grading at recent inspection. For clients the club offers a perfect setting for connecting, socialising, taking part and enjoying music and creative activities. St Bernard’s club Want to get out more? Join the club! DEMENTIA SERVICES “WONDERFULdedicated staff, Atotal lifesaver for us.Cannot thank them enough. My mum loved coming to the club. Such a relief to find somewhere special like this.” - A CARER, ST BERNARD’SCLUB 56 clients 2,535 days 4 staff 48 unpaid carers/ powers of attorney 89% of clients said they would recommend St Bernard’s to others
  • 19. LifeCare Annual Review 2016/17 | P 19 CASE STUDY MADDIE - ST BERNARD’S CLUB - GRADE 6 M addie enjoyed our baking day at St Bernard’s club. She is a sociable lady, and getting involved in a relaxed activity with friends, staff and volunteers. She enjoyed baking cakes with Suzie, who has been a volunteer with St Bernard’s for 18 months. Suzie worked in the care sector for many years and was introduced to the club when she was looking to get back into work. She really enjoys meeting clients and getting to know them as individuals. “It is a wonderful team with extremely professional and dedicated staff. It is always full of life and is a very positive influence on my life too, a joy”.
  • 20. LifeCare Annual Review 2016/17 | P 20 T he Cottage Club runs from our homely, converted coach house in substantial grounds in Portobello. It specialises in providing expert dementia care and is a registered service that’s received the highest possible grading at inspection. Tricia and her team do everything they can to make it one of the cosiest, friendliest, loveliest day clubs that cares for people with dementia in Scotland. It is smaller in size, there is only ten members on any given day to four staff. Which means we’re bigger on care, and, just as importantly, companionship. That’s our strength; that’s care in the true sense of the word. THE COTTAGE CLUB CARE IN THE TRUE SENSE OF THE WORD DEMENTIA SERVICES “I don’t knowwhat I would do without the club I look forward to coming every week.” - COTTAGE CLUBCLIENT 42 clients 2,124 days 4 staff 40 unpaid carers/ powers of attorney 86% of clients say that their sense of wellbeing has improved as a result of attending The Cottage 100% of carers strongly agree that the service provides good value for money “
  • 21. LifeCare Annual Review 2016/17 | P 21 CASE STUDY DOREEN - THE COTTAGE CLUB - GRADE 6 T he Cottage is a lifeline not only to our clients but to their families and carers too. For a carer like Sheena, who wrote to thank us for bringing out the fun and laughter in her mum again – a side she loves the most and rarely gets to see. “My mum really loves coming to the club. Seeing her at the 75th vintage tea party singing along and laughing for that afternoon, she was just like the mum I remembered”. “THECLUB Gets meout of the house AND I ENJOY MeetING otherpeople the same age asme.” - COTTAGE CLUBCLIENT
  • 22. LifeCare Annual Review 2016/17 | P 22 LIFECARE CENTRE The heart (and soul) of Stockbridge. T he LifeCare centre is a bright, spacious and convivial, multi-level, fully accessible building situated in the heart of Stockbridge. From here, we run our day care clubs, and CafeLife. Our centre also hosts activities and classes for those of all ages and is available for venue hire for anything from a few people to 150. Whether it’s Zumba, baby massage, dog training, swing class or dance, the activities are run by independent instructors, and every penny we receive from the venue hire helps us enrich the lives of older people at our day clubs and in the community . 60,000 visitors Over 3,000 children attended classes: Tumble Tots to Smart Cookies monthly 495 people attended mental monthly 649 hours were given free to support community activities 800 owners and pets attended dog training classes 3,528 community groups booked sessions i
  • 23. LifeCare Annual Review 2016/17 | P 23 CAFELIFE We’re not just a café. We’re a cause. O ur bright, spacious Stockbridge community café is fully accessible and welcomes all; from the young to the, well, young-at-heart. Every weekday, Tony and his team rustle up delicious, nutritious meals that customers can have sitting in or take away. Our philosophy We provide affordable, nutritious meals for the entire community. Every penny spent on our meals, salads, coffees or smoothies helps us provide the best possible care for older people in Edinburgh. We use fresh, healthy ingredients and different styles of cuisine, so there is something for everyone. Our regulars From 0 to 100 years of age, the café is loved by a wide cross section of the community, We are family friendly, wheelchair friendly, buggy friendly, mobility aid friendly, toddler and baby friendly, breastfeeding friendly. We’re just plain friendly all round! Our awards Healthy Living award 2017 For the fourth year running, Cafelife are proud recipients of the Healthy Living award. 18,408 customers 4 full time staff patronised by a minimum 150 older people every week 13 volunteers part time 2,876 coffees 6,136 hot meals Served 506 Christmas lunches carved over 25 Turkeys i
  • 24. LifeCare Annual Review 2016/17 | P 24 TRAINING & EDUCATION It’s not a job. It’s a joy. W e know we can only provide the best service if we attract, nurture and retain the best people. We are committed to supporting our staff in order to develop them with professional training and education. All staff are dementia friends and we promote awareness within the charity. All our staff are highly committed to their individual training plans. Extra Years of Zest. Extra Special. Our registered care services are highly rated by the Care Inspectorate. Our teams are dedicated and experienced. We invest in training and professional development in order to meet professional standards of each role. 90% of care staff have SVQ Level 3 in Health and Social Care. Help at Home We are dedicated to offering a professional service where training is key. Mandatory courses that staff attended: ●● Training in Health and Safety ●● Dementia Awareness ●● Emergency First Aid ●● Food Hygeine External Training Courses: Virtual Dementia Tour 30 Staff, partners and community experienced the virtual dementia tour Promoting Excellence in Dementia Skill Level 6 Social Care Workers attended Informed Level 3 Social Care Workers attended Care Services Professional courses attended: ●● Emergency First Aid ●● Moving and Handling ●● Adult Support and Protection ●● Food Hygeine ●● Infection Control ●● Health and Safety Training Partner LifeCare is a training partner with educational establishments across the city. We provide an insight into dementia care for many students. Napier University Nursing Degree 3 students Queen Margaret University Speech Therapy Degree 4 students Nursing Degree 1 student i i i
  • 25. LifeCare Annual Review 2016/17 | P 25 COMMUNITY PROJECTS Moody’s Hamper Project W e were delighted to work with Moody’s to support LifeCare with the Christmas hamper campaign in December. The staff at Moody’s embraced the project and prepared and wrapped 60 hampers, and addressed personal cards, to be handed over to clients at Christmas. We were delighted with the result and Moody’s staff were fantastic. We look forward to developing our campaign next year. 60 hampers 60 clients received Christmas hampers 12 Moody’s volunteers AVIVA COMMUNITY FUND T he Aviva Community Fund awarded us £25,000 to add a new spring to the George Young Hall floor in the summer. Our community supported the campaign with over 4700 votes. We are delighted to now have a new hall! Thank you to Aviva and our wonderful community. £25,000 Aviva Community Fund Over 4700 votes from our community
  • 26. LifeCare Annual Review 2016/17 | P 26 Volunteering WITH LIFECARE MAKING A DIFFERENCE 35 total volunteers 10 Board volunteers 13 CafeLife volunteers 7 care services volunteers 5 fundraising volunteers University interns 4 students from Edinburgh, Barcelona and Equador 8,566 volunteer hours equivellant financial contribution based on today’s National Living Wage £61,675 W e are delighted to have such a dedicated team of volunteers at LifeCare. They are fantastic and support so many areas of the charity. Our volunteers join us for many different reasons: to build confidence, to meet people, to gain experience and develop new skills. We welcome everyone. Giving Expertise Whether brewing tea in our community café, supporting a fundraising event or helping our office run smoothly, our volunteers are vital to supporting our charity and raising funds to making our clients happy. Volunteers join us with their ideas, dedication and expertise. Gaining Experience We welcome students from all over the world who require either professional development experience or wish to join us for an internship, as part of their course. i i
  • 27. LifeCare Annual Review 2016/17 | P 27 CARERS WORKING WITH CARERS L ifeCare work in partnership with carers in order to support them in their caring roles. As well as practical support, we provide many carers with emotional support too. “I cannot speak more highly of the SOCIAL CARE WORKER who works with my husband. He has improved both our lives and deserves the highest recommendation”. - Outreach carer “Very happy with THE service provided. Have noticed a huge difference in mum. She has gained confidence since attending and absolutely loves her time at St Bernard’s. Thank you to each and every one of you”. - St Bernard’s carer “When asked how my mum is keeping, I describe the Cottage as being ‘the best thing that has happened’ for her. She is very sociable and so it is ideal, and the staff are caring, positive and enthusiastic. Thank you”. - The Cottage carer “you came into a difficult situation and immediately started to improve it… LifeCare is a unique CHARITY and clearly cares for the elderly people it is helping. Thank you again”. - Help at Home carer Our Outreach Great Break Service We understand that carers are often so busy looking after a loved one that they don’t get to look after themselves and take the time they need. We work closely together to provide the best possible care and support, so that they can have time to do other things that they enjoy. Partnership Working In partnership with Vocal, we offer training courses on a wide variety of subjects which are held at LifeCare. Training is provided by Vocal. The Vocal carers cafe is also held at LifeCare every month and provides a chance for carers to meet in an informal setting.
  • 28. LifeCare Annual Review 2016/17 | P 28 VINTAGE VIBES AN INSPIRING YEAR O ursecondyearhasbeen quite an adventure. We have been humbled and overwhelmed by the support and interest Vintage Vibes has received. We’ve learnt a lot and we’ve been inspired every day by the friendships being created across the city. Tackling loneliness in over 60s in Edinburgh is a giant task, one that no organisation can face alone. We’d like to thank all our partners, supporters and the fellow organisations working tirelessly alongside us on this important issue. We’re all making a difference. This year Vintage Vibes has had the honour of receiving; ■■ Finalist for Generations Working Together ‘New Intergenerational Project Award’ ■■ Age Scotland ‘Patrick Brookes Partnership Award’ ■■ Shortlisted for UK National Lottery ‘Volunteer Project Award’ 97 active volunteers aged from 17 to 90 83 new matches made this year, whilst continuing to support 16 existing matches, from 60 to 98 years old 32% men 68% women 2,760 volunteer hours
  • 29. LifeCare Annual Review 2016/17 | P 29 VINTAGE VIBES BILL - CASE STUDY V intage Vibes aims to create friendships, increase confidence and build local social connections for over 60s who are lonely. “If it hadn’tbeen for Barbara, Iwould never have madeanother friend.”- BILL, VINTAGEVIBES VIP Bill, a Vintage Vibes VIP, has been alone since his wife passed away and said the light had gone out in his life. We matched him with Barbara, a Vibes Volunteer and they have been meeting for over a year now. Bill says that “Barbara is a shining light when she walks through the door” and they have developed a wonderful friendship. During one of their chats, Bill mentioned that he would like some help in his garden. Barbara managed to find a voluntary organisation who specialise in gardening and now a volunteer comes to help. The Bill and the volunteer, aged 84, have also struck up a great friendship and have a fantastic time chatting and gardening.
  • 30. LifeCare Annual Review 2016/17 | P 30 FINANCE HOW IT ALL ADDS UP W hile LifeCare is not immune to the challenges that affect all charities, during the year it has continued to invest in our quality of services for our clients, and new posts, to further support our development and sustainablity. Where Our Income Comes From: How we spent it:- Front Line Services Community Services Administration Fundraising Total Expenditure £1,312,000 Statutory Grant Funding Charitable Trusts, Legacies, Grants and Donations Activities for Generating Funds Client Contributions Investment Income Total income raised £1,137,000 £286,000 25% £841,000 64% £156,000 12% £279,000 21% £30,000 - 3% £36,000 - 3% £266,000 23% £196,000 17% £359,000 32% i
  • 31. LifeCare Annual Review 2016/17 | P 31 ACHIEVEMENTS & PERFORMANCE WE ARE VERY PROUD! Achievements Awards Healthy Living Award and Breastfeeding Friendly: CafeLife received the Healthy Living Award again this year. It also still retains the breastfeeding accreditation. CafeLife is one of only a handful of community cafes to hold both accreditions at the same time. Care Inspectorate Gradings - Day club Services: Each of our three day clubs maintained their Level 6 (Excellent) for Quality of Care and Quality of Staffing. Our Outreach Service maintained their Grade 5 (Very Good). The Queen’s Award for Voluntary Service: LifeCare was one of two organisations in Edinburgh to receive The Queen’s Award for Voluntary Service, and one of 187 organisations across the UK to do so. The Award was presented at the Lord Provost’s Community Garden Party on 31 July 2015 and at a subsequent Civic Reception in the Edinburgh City Chambers, held in 2016. PQASSO Level 2 Quality Assurance System Award Notification: At the end of the year we received notification that LifeCare has achieved PQASSO Level 2. Carer Positive - Established Level Award: LifeCare was recognised again by the Scottish Government for achieving the Carers’ Kitemark at the Established Level in August 2016. Investing in Volunteers: We are delighted to retain our Investor in Volunteers award. L ifeCare is committed to quality and has achieved a number of accolades and awards throughout the year.
  • 32. LifeCare Annual Review 2016/17 | P 32 THANK YOU WE COULDN’T DO IT WITHOUT YOUR SUPPORT We thank the City of Edinburgh Council, Department of Health and Social Care for part funding all of our day centres – The Dean, St Bernard’s and The Cottage. Also, all of the other donors and funders listed below. Thank you to all the many other individual donors who gave to LifeCare. These donations have made a significant contribution to supporting our services. Charitable Trusts ●● The Broughton Charitable Trust ●● Mrs ABC Campbell Charitable Trust ●● John Wilson Robert Christie Bequest Fund ●● Cruden Foundation ●● Fritton Trust ●● The Hilda and Johnny Gibb Charitable Trust ●● Geraldine Kirkpartrick’s Charitable Trust ●● Sir James Miller Edinburgh Trust ●● Miss M E S Paterson’s Charitable Trust ●● Queensberry House Trust ●● The Misses Robinson Charitable Trust ●● Saints and Sinners Charitable Trust ●● Stafford Trust ●● George and Margaret Trotter Charitable Trust Legacies We are especially grateful to those who have remembered us in their Wills, and to the families for their in memoriam and tribute gifts in remembrance of their loved ones. ●● The Estate of Mrs Helen Knox ●● The Estate of Margaret Dodds ●● The Estate of Lilian J Thom In Memoriam and Tributes ●● Bruce Bell for Pete Bell ●● Sheila Burton ●● Joan Graham for Sinclair Graham ●● Jeanette Lowther for Joyce Bradfield ●● Frances Ramage for Liz Sim ●● Donna Sinclair for Peter Ferrier ●● Jeanette Swan for Norrie Swan ●● The Millar Family for Mrs H T R Millar Public Monies and Grants ●● Aviva Community Fund ●● Big Lottery Fund – Celebrate Fund ●● City of Edinburgh Council Department of Health and Social Care ●● Exxon Mobil ●● Inverleith Neighbourhood Partnership ●● Leith Neighbourhood Partnership – Leith Decides ●● Portobello & Craigmillar Neighbourhood Partnership Corporate ●● Citibank ●● Milton Road Surgery ●● Moody’s Analytics ●● Sainsbury Local – Deanhaugh Street ●● Stockbridge Duck Race ●● Stockbridge Local ●● Stockbridge Tap ●● Bruce Tait Associates ●● TSB, Business Banking ●● TSB, Hanover Street ●● TSB, Musselburgh Gifts in Kind ●● Arran Aromatics, Percy Bilton Charity, That’s Jammy, Miscrosoft, Jordan Moffat Photography ●● Many other individuals who gave items to raffles, tombolas etc lifecare-edinburgh.org.uk T: 0131 343 0940 2 Cheyne Street, Edinburgh, EH4 1JB Charity No: SC012641