Talk given at the BOBCATSSS 2015 conference - http://www.bobcatsss2015.com/. The study focuses on the role of information architecture components in users' interaction experience with website. In the course of the study by employing user-centred approach a significant improvement over original website content structure was achieved.

1. User-centred improvement of
information architecture for
enhanced UX
National Library of Latvia website case study
Liene Viļuma

2. Context
• LNB.LV
• Website of National Library of
Latvia
• Central entry point for digital
resources and library information
• Design approach
• Lead by librarians and developers
• No direct end-user involvement

3. Research approach
• Overall strategy:
• User experience enhancement via improved information architecture
• 2 stages
Usability
evaluation
Redesign
of IA
User involvement

4. Core disciplines of UX
• User research
• Content strategy
• Information architecture
• Interaction design
• Visual design
• Usability evaluation

5. UX dimensions
User experience
Objective/utilitarian aspects
(focus on tasks and goals)
• Effectiveness
• Efficiency
• Learnability
• Memorability
• Error handling
• …
Subjective/hedonic aspects
(focus on non-instrumental
qualities)
• Aesthetics
• Enjoyment
• Fun
• Satisfaction
• Credibility
• …

6. • Traffic
analysis
• Content
analysis
• Heuristic
evaluation
Planning
• Think-aloud
• Survey
Usability
testing
Usability Evaluation
• Effectiveness
• Task success rate
• Efficiency
• Lostness indicator
• Self-assessment
• Satisfaction
• Self-assessment
• Other
• Participants’ errors and
comments

7. • Card sorting
• 33 cards
• Hierarchical cluster
analysis
• http://conceptcodify.com
Redesign of IA

8. • Prototyping
• IA design
• 2 proposed content structures –
card sort based and task based
• Interactive prototype design
• http://naviewapp.com
• Tree testing
• The same scenarios
• Similar user base
• Dimensions measured – effectiveness and efficiency
Redesign of IA

9. Results

10. Thank you!
Liene Viļuma
liene@vilumi.com