The document discusses various methods for assessing libraries, including surveys, questionnaires, focus groups, observation, usability studies, and ROI calculations. It provides examples of assessment tools like LibQUAL+, which uses surveys to measure user perceptions of service quality across three dimensions: affect of service, information control, and library as place. The document emphasizes that assessment is important for strategic planning, decision-making, program evaluation, advocacy, and regular service improvements in libraries.
Emerging Trends in Libraries
Latest Trends in Libraries
Current Trends in Library
Library and Information Science Profession
Latest Technologies in Library
Use of IT in a Library
Trends in Library Building and Furniture
Libraries of developed countries
lecture of Fe Angela M. Verzosa for presentation before the Conference on Library Management in the Philippine Setting: Principles and Best Practices, Villa Caceres Hotel, Naga City, August 16-17, 2012
These slides contain various sections in libraries and their functions including ICT devices that can be used to perform these functions in the 21st century.
Collection Development (that based on the five laws of S.R.Ranghanathan) is very important part of Collection Management. If we don’t adopt advanced technologies, collection then we can never fulfill the need of advanced users and libraries will become freeze, this is against the 5th law of Ranghanathan that “ Library is a growing organism”.
DOCUMENT SELECTION AND ACQUISITION,
Introduction,
5.2 Ascertaining Users Needs,
5.3 Selection of Documents,
5.4 Selection Principles,
5.5 Selection Criteria,
5.6 Selection Aids/Tools,
5.6.1 Selection Tools for Addition of New Publications,
5.6.2 Selection Tools for Addition of Old Publications,
5.7 Methods of Acquisition,
5.7.1 Acquisition through Purchase Order,
5.7.2 Acquisition through Membership,
5.7.3 Acquisition under Exchange Arrangement,
5.7.4 Acquisition through Gifts,
5.7.5 Acquisition under Deposit System,
5.7.6 Order and Receipt Process,
5.8 Accession Work,
5.8.1 Accession Policy,
5.8.2 Accession Work Procedure,
5.9 Acquisition of Serials,
5.9.1 Serials Basics,
5.9.2 Selection of Suppliers,
5.9.3 Consortia as Method of Acquisition,
5.9.4 Order System,
5.9.5 Registration or Check-in Record,
5.10 Summary,
5.11 Answers to Self Check Exercises,
5.12 Keywords,
Emerging Trends in Libraries
Latest Trends in Libraries
Current Trends in Library
Library and Information Science Profession
Latest Technologies in Library
Use of IT in a Library
Trends in Library Building and Furniture
Libraries of developed countries
lecture of Fe Angela M. Verzosa for presentation before the Conference on Library Management in the Philippine Setting: Principles and Best Practices, Villa Caceres Hotel, Naga City, August 16-17, 2012
These slides contain various sections in libraries and their functions including ICT devices that can be used to perform these functions in the 21st century.
Collection Development (that based on the five laws of S.R.Ranghanathan) is very important part of Collection Management. If we don’t adopt advanced technologies, collection then we can never fulfill the need of advanced users and libraries will become freeze, this is against the 5th law of Ranghanathan that “ Library is a growing organism”.
DOCUMENT SELECTION AND ACQUISITION,
Introduction,
5.2 Ascertaining Users Needs,
5.3 Selection of Documents,
5.4 Selection Principles,
5.5 Selection Criteria,
5.6 Selection Aids/Tools,
5.6.1 Selection Tools for Addition of New Publications,
5.6.2 Selection Tools for Addition of Old Publications,
5.7 Methods of Acquisition,
5.7.1 Acquisition through Purchase Order,
5.7.2 Acquisition through Membership,
5.7.3 Acquisition under Exchange Arrangement,
5.7.4 Acquisition through Gifts,
5.7.5 Acquisition under Deposit System,
5.7.6 Order and Receipt Process,
5.8 Accession Work,
5.8.1 Accession Policy,
5.8.2 Accession Work Procedure,
5.9 Acquisition of Serials,
5.9.1 Serials Basics,
5.9.2 Selection of Suppliers,
5.9.3 Consortia as Method of Acquisition,
5.9.4 Order System,
5.9.5 Registration or Check-in Record,
5.10 Summary,
5.11 Answers to Self Check Exercises,
5.12 Keywords,
The Role of Libraries and Librarians in Information LiteracyPLAI STRLC
*Paper presented during the PLAI-STRLC Regional Conference on Promoting Information Literacy for Lifelong Learning, September 25, 2006 at Capuchin Retreat Center, Lipa City, Batangas
Lecture presented by Michael A. Pinto at PAARL Seminar- workshop with the theme "Managing Today’s Learning Commons: Re-Skilling Seminar for Information Professionals" held on September 20-22, 2016 at the Crown Legacy Hotel, Kisad Road, Baguio City.
What does success look like when it comes to library discoverability? Index based discovery systems have seen a dramatic rate of adoption since introduction to the research ecosystem in 2009, with more than 9,000 libraries relying on a discovery system to provide users with a comprehensive index to their offerings. Some issues bar the way to providing this comprehensive view, but many challenges have been overcome through collaboration between libraries, content providers and discovery partners. The NISO ODI initiative began to examine these issues in 2011, and released a best practice in June 2014.
Speakers will highlight examples of successful collaboration, note continued areas of challenge, and provide insight on how the Open Discovery Initiative Conformance Checklists can be used as a mechanism to evaluate content provider or discovery provider conformance with the best practice.
The Role of Libraries and Librarians in Information LiteracyPLAI STRLC
*Paper presented during the PLAI-STRLC Regional Conference on Promoting Information Literacy for Lifelong Learning, September 25, 2006 at Capuchin Retreat Center, Lipa City, Batangas
Lecture presented by Michael A. Pinto at PAARL Seminar- workshop with the theme "Managing Today’s Learning Commons: Re-Skilling Seminar for Information Professionals" held on September 20-22, 2016 at the Crown Legacy Hotel, Kisad Road, Baguio City.
What does success look like when it comes to library discoverability? Index based discovery systems have seen a dramatic rate of adoption since introduction to the research ecosystem in 2009, with more than 9,000 libraries relying on a discovery system to provide users with a comprehensive index to their offerings. Some issues bar the way to providing this comprehensive view, but many challenges have been overcome through collaboration between libraries, content providers and discovery partners. The NISO ODI initiative began to examine these issues in 2011, and released a best practice in June 2014.
Speakers will highlight examples of successful collaboration, note continued areas of challenge, and provide insight on how the Open Discovery Initiative Conformance Checklists can be used as a mechanism to evaluate content provider or discovery provider conformance with the best practice.
This presentation was provided by Joan Lippincott of The Coalition for Networked Information (CNI), during Session Eight of the NISO training series "Assessment Practices and Metrics in a 21st Century Pandemic," held on November 6, 2020.
Do Libraries Meet Research 2.0 : collaborative tools and relevance for Resear...Guus van den Brekel
Presentation June 30th 2009 Toulouse at LIBER Conference 2009
http://liber2009.biu-toulouse.fr/
Research Libraries & Web 2.0. Scientists engage in science & research 2.0, libraries should follow, outreach, engage, explore and facilitate etc
Impact the UX of Your Website with Contextual InquiryRachel Vacek
A contextual inquiry is a research study that involves in-depth interviews where users walk through common tasks in the physical environment in which they typically perform them. It can be used to better understand the intents and motivations behind user behavior. In this session, learn what’s needed to conduct a contextual inquiry and how to analyze the ethnographic data once collected. We'll cover how to synthesize and visualize your findings as sequence models and affinity diagrams that directly inform the development of personas and common task flows. Finally, learn how this process can help guide your design and content strategy efforts while constructing a rich picture of the user experience.
Information Literacy and E-Resources: Moving Beyond the ChalkboardLibraries Thriving
Ask any twenty-first century librarian and they will tell you that the traditional chalkboard is not the instructional tool of choice anymore. This panel discussion will address the place of free and subscription e-resources in information literacy instruction and will feature librarians from South University and representatives from Credo Reference, the database that was voted Library Journal’s “Best Overall” in 2012. This will be a collaboration-focused session so bring your ideas to share!
A presentation by Olga Koz at the Kansas Library Association, College and University Libraries Section (CULS) Spring 2014 Conference. The rapid pace of change in today's higher education environment creates pressure within an academic library to implement change, new programs, strategy, and technology in order to meet the demands of its stakeholders. Studies have shown that approximately 70% of organizational innovations fail. One of the main causes for these failures is the lack of a thorough diagnostic investigation of stakeholders’ needs, university or college environment. A thorough diagnostic examination includes both an external and internal analysis using some form of assessment. The presenter, a Doctor of Management, OD consultant, and an academic librarian, briefly describes the usual library assessment tools and discuss non-traditional diagnostic methods.
Impact your Library UX with Contextual InquiryRachel Vacek
A contextual inquiry is a research study that involves in-depth interviews where users walk through common tasks in the physical environment in which they typically perform them. It can be used to better understand the intents and motivations behind user behavior. In this session, learn what’s needed to conduct a contextual inquiry and how to analyze the ethnographic data once collected. I'll cover how to synthesize and visualize your findings as sequence models and affinity diagrams that directly inform the development of personas and common task flows. Finally, learn how this process can help guide your design and content strategy efforts while constructing a rich picture of the user experience.
Slides | Research data literacy and the libraryColleen DeLory
Slides from the Dec. 8, 2016 Library Connect webinar "Research data literacy and the library" with Sarah Wright, Christian Lauersen and Anita de Waard. See the full webinar at: http://libraryconnect.elsevier.com/library-connect-webinars?commid=226043
Slides | Research data literacy and the libraryLibrary_Connect
Slides from the Dec. 8, 2016 Library Connect webinar "Research data literacy and the library" with Christian Lauersen, Sarah J. Wright and Anita de Waard. See the full webinar at: http://libraryconnect.elsevier.com/library-connect-webinars?commid=226043
An overview of the Assessment program at Columbia University Libraries. Presented at ALA Annual Conference, ARL Assessment Forum, Summer 2007. Washington, D.C.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
LIBRARY ASSESSMENT
1. LIBRARY
ASSESSMENT
Jennifer Rutner, Senior Analyst, Ithaka S+R
Pratt Institute
Human Information Behavior
September 22, 2011
2. Senior Analyst, Ithaka S+R
School:
BA in Religious Studies, 2002
MLIS from Pratt, 2005
Enrolled in Quantitative Methods for
the Social Sciences at Columbia,
2010-?
Work:
Assessment & Planning Librarian,
Columbia University Libraries,
2006-2011
Chair, ACRL Assessment Committee,
2011
4. Assessment
“To assess, in general, is to determine the importance, size,
or value of; to evaluate. Library staff assess operations
by collecting, interpreting, and using data to make
decisions and improve customer service.”
ARL Spec Kit #303, Library Assessment, December 2007
5. What we talk about when we talk
about “assessment”
Quality
assurance
User
ROI/Value
research
Evaluation assessment Impact
6. Culture of Assessment
A Culture of Assessment is an organizational
environment in which decisions are based on
facts, research and analysis, and where
services are planned and delivered in ways
that maximize positive outcomes and impacts
for library clients.
A Culture of Assessment exists in organizations
where staff care to know what results they
produce and how those results relate to
customer expectations.
Amos Lakos: www.usc.edu/.../locations/leavey/news/conference/presentations/presentations_9-16/Assessment/UCLA_Lakos.ppt
9. Why assess?
Stuff I know Stuff I know I
don't know
Stuff I don't
know I don't
know
10. How is data used in libraries?
• Strategic planning +
management
• Decision making
• Program evaluation
• Advocacy
• Budgeting
• Regular service
improvements
11.
12. Assessment Mission (CUL)
“Serve library users and staff through
the gathering, analysis, and
application of high-quality,
actionable information to guide
library decision making.”
13. The Research Process
Establish Gather Information
Environmental
research available Needs
scan
questions information (unknowns)*
Assign Establish
Test tools Develop tools
methodology priorities
Conduct Decision
IRB Analysis
assessment making
16. Surveys
Use random sampling to generalize to the broader
population.
Set questions, with no opportunity for follow-up.
Allows for statistical analysis.
17. Questionnaires
Evaluation tool: How was it?
Exploratory tool: What do you do?
Preferences tool: What do you want?
Reporting tool: What did you do?
Analysis stops at descriptive statistics.
18. Response Rate vs. Representativeness
“It ain’t response rate.”
70.00%
60.00%
50.00%
40.00%
30.00%
20.00% % of population
% of respondents
10.00%
0.00%
19. Focus Groups
“Researchers attempt to capture peoples explanations”
• Answering “how?” “why?” and “what?” questions – open
ended question
• Look at a topic up-close, rather than get a panoramic view
of the entire issue
Focus groups can uncover insights and
perspectives that are not retrievable
by other methods, from a small group
of participants.
20. Focus Groups
Standard
– Uses a rigid set of questions
Guided
– Uses a set of topics to explore, but the question
wording is flexible
Exploratory
– The most informal, questions arise through the
course of the conversation about the topic
21. Ethnography
Methodologies
– Work study
– Photo essays
– Dream-catcher workshops
– Mapping diaries
– Pilot projects
– Interviews
22. Observation
Wait, watch, write. Head Count+
• Sections of the library
• Type of seating
• Group vs. individual
• Food/drink
• Technology
23. Way Finding: 3D Usability
How do users navigate space?
– Provide task
– Record steps to completion
– Record completion rate
– Record challenges
24. Learning Outcomes
• Rubrics What are we teaching?
• Pre- and post-tests
• Minute Papers
– What’s one useful thing What are they learning?
you learned today?
– What’s one thing you’re
still confused about?
How does this impact
their academic success?
25. Usability Studies
Methods Evaluates
• Card sort • Ease of use
• Heuristiv evaluation • Efficiency of use
• Paper prototyping • Memorability
• Personas • Error frequency and
• Task analysis severity
• Work-study • Subjective satisfaction
www.usability.gov
26. ROI
“For every dollar invested in
the library, the
college/university/school/
community/business
received X dollars in
return.”
“For every dollar invested in
the library, the library
produces X services,
which can be valued at Y.”
27. Institutional Review Board (IRB)
• Protect human subjects. Protocols include:
• Ensure research is • Research questions and
ethical. hypothesis
• Ensure research • Subject profiles
complies with federal • Study procedures
and state laws. • Recruitment materials
• Report on findings
30. LibQual+ Items
Affect of Service Information Control
AS-1 Employees who instill confidence in users IC-1 Making electronic resources accessible from my
AS-2 Giving users individual attention home or office
AS-3 Employees who are consistently courteous IC-2 A library Web site enabling me to locate information
AS-4 Readiness to respond to users' questions on my own
AS-5 Employees who have the knowledge to answer user IC-3 The printed library materials I need for my work
questions IC-4 The electronic information resources I need
AS-6 Employees who deal with users in a caring fashion IC-5 Modern equipment that lets me easily access
AS-7 Employees who understand the needs of their users needed information
AS-8 Willingness to help users IC-6 Easy-to-use access tools that allow me to find things
on my own
AS-9 Dependability in handling users' service problems IC-7 Making information easily accessible for
independent use
Library as Place IC-8 Print and/or electronic journal collections I require
LP-1 Library space that inspires study and learning for my work
LP-2 Quiet space for individual activities
LP-3 A comfortable and inviting location Local Questions
LP-4 A getaway for study, learning, or research Providing help when and where I need it
LP-5 Community space for group learning and group Making me aware of library services
study Availability of subject assistance
Ability to navigate library Web pages
Access to archives, special collections
31. Response: Representativeness
Response by status across
Status % of % of the University matches the
responses population
population distribution
Undergraduates 40.03% 32.38%
very closely.
Graduates 53.21% 55.21%
Faculty 6.78% 12.40%
Greatest difference: 8%
This is representative data!
http://www.libqual.org/documents/admin/Representativeness.pdf
32. Response: Representativeness
Response by discipline
across the University
matches the population
distribution nearly
perfectly.
E.g. We’re not missing
anyone!
http://www.libqual.org/documents/admin/Representativeness.pdf
33. Reading LibQual+ Charts
Desired
Superiority
Gap
Perceived/Reality Zone of
Tolerance
Adequacy
Gap
Minimum
43. Is there a difference in scores from year to year?
(ANOVA)
• 2006-2009 adequacy gaps from each ARL
institution.
• P-value = 0.119, which is not deemed
statistically significant.
Faculty were no more or less dissatisfied with
journal collections in 2009.
44. Journals and Overall Satisfaction
Figure 8: LibQUAL+ 2009, Correlation of Faculty Satisfaction with Journal Collections (IC-8) and Overall Library
Service, 21 Libraries
9
r =0.71
8
7
6
5
-1.2 -1 -0.8 -0.6 -0.4 -0.2 0
46. What else should we be watching?
Figure 6: LibQUAL+ 2006-09, Information Control Adequacy Gaps Over Time
0.2
0.1
0
IC1 IC2 IC3 IC4 IC5 IC6 IC7 IC8 2006 (n=37 )
-0.1 2007 (n=19)
-0.2 2008 (n=14)
2009 (n=21)
-0.3
-0.4
-0.5
-0.6
-0.7
47. What do our faculty say?
Support
“What would be great for faculty would be if
when things are not available, there was one
source in the library, extraordinarily skilled at
tracking down items. […] These people would
be specialists in working the electronic and
journal capabilities.”
48. What do our faculty say?
Search and Online Access
“I think just having free text search, like Google
book search, would be something that would
be very, very useful to have. I still feel like we
are living 20 years behind where the rest of
the world is in terms of being able to search
these databases and large collections of books
that we have.”
49. What do our faculty say?
Work-Arounds
“I just buy them individually from my research
funds, so it’s coming out of my research
money.”
50. What do our faculty say?
Quick List
“If I was to give a suggestion, maybe to have
discipline-specific pointers that could help
each discipline find things. […] It’s more of an
interface issue than a collections issue.”
51. What do our faculty say?
Resources
“The size of the collection is not as important as
getting the current collection working as
smooth as possible. Before, when we used to
go to the library, we got service.”
52. What do our faculty say?
Print vs. Electronic
“A few years ago, I wouldn’t have said that. But, I
guess things have changed.”
54. The 2CUL Project
“Columbia and Cornell University Libraries are pleased
to join forces in a transformative and enduring
partnership between our two great library systems
that enables us to pool resources to provide content,
expertise, and services that are impossible to
accomplish acting alone.”
http://2cul.org/
55. Research Procedures
Spring 2010
• Ethnographic Training
• Focus groups (5 total)
Summer + Fall 2010
• Interviews (45 total)
– 90 minutes, individual
• Post-questionnaire (paper)
Winter 2010-11
$
• Analysis and reporting
57. Code Tree
Code Level
The
Research + The First
The Student Institution + The Library
Writing Profession
Department
Institutional Space Coursework
Personal Space Librarians
Funding Exams + Preparation
Job Search
Previous Experience Collections
Dept. Requirements +
Expectations
Prospectus +
Preparation
Second
Personal Expectations Culture + Community Discovery Services
Writing Process +
Advising
Revision
Self-determination Library Space
Publishing
Teaching Defense + Preparation
Personal Life Information Technology
Attrition
Management
Challenges
Third
Successes
Opportunities Fourth
58. Time from BA graduation Through Expected PhD
Completion
Graduation from undergrad to start of PhD Start of PhD to candidacy Candidacy to PhD expected graduation
59. Humanities PhD Student Study Questionaire
Please rate your overall satisfaction with the following at CU:
Library Spaces
3 6 8 5 1 1
(Columbia only)
Library Collections 24 16 2 3
Library Services 21 19 3 2 Very Satisfied
Satisfied
Neutral
Dissatisfied
Advising Very Dissatisfied
10 8 2 1 3
(Columbia only)
n/a
Funding 14 22 2 2 5
Grad Program 14 24 2 3 2
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
60. Time Spent in the Library by Frequency and Duration
10
9
8
7
6
No. of Students
5
4
3
2
1
0
1< 1 -2 hrs 2 - 4 hrs 4 - 6 hrs 6 - 8 hrs 8+
Daily Weekly Monthly
61. Activities in the Library by Status
Post-Exam Pre-Exam
other
meet colleagues
consult librarian
computers
research w. non-library…
research w. library…
office hours
read
write
browse
0% 20% 40% 60% 80% 100%
Percentage of Students
62. Humanities PhD Student Study Questionnaire
Have you visited any non-CU libraries to use their collections
for dissertation research?
5
10
Yes No n/a
30
63. Humanities PhD Student Study Questionnaire
Do you receive financial support from CU for the academic
year?
4
2
Yes No n/a
39
64. Humanities PhD Student Study Questionnaire
Do you have an outside job that provides income?
5 6
Yes No n/a
34
65. Findings: Provide Space
"The thing that has been the best for me
is having a space to work. I got more
done last year when I had my locked
carrel than I had gotten done in years
before or since, because it was a
dedicated space in which I could keep
all of my sources [...]."
66. Findings: Foster Community
“It’s having community. Belonging to
your community, having friends that
are doing this and feeling that you
have something worthwhile to say that
other people are recognizing it.”
67. Findings: Provide Access to
Deep Research Collections
“I have to say that I have had every resource
that I have needed from the library. I really
can’t say, ‘Here I am in the sixth year
because you didn’t buy that set of resources
for me and I don’t have the materials to
work with, so how can you expect me
produce work?’”
68. Findings: Provide Research, Information
Management, and Teaching Expertise Assistance
“[…] maybe sitting down with an advanced
research reference librarian . . . might be in
my best interest as I go into the writing
stage of my paper, just so that I can make
sure I am not saying something that has
already been said or duplicating research, or
that I am not missing something that is
cutting-edge and that's really important to
my argument.”
69. Findings: Developing Scholarly Identity
“I had to tell my committee in an email, I plan
on having a draft of the first chapter to you
by June. If I don't, please get on my case…
So, I actually found that I needed to make
deadlines for myself and then tell them so
that they knew, and even though they
wouldn't care, my pride was at stake at that
point.”
71. Mission
ITHAKA is a not-for-profit organization that helps the academic
community use digital technologies to preserve the scholarly record and
to advance research and teaching in sustainable ways.
We pursue this mission by providing innovative services that aid in the
adoption of these technologies and that create lasting impact.
.
72. Our Services
• Ithaka S+R is a strategic consulting and research service that
focuses on the transformation of scholarship and teaching in
an online environment, with the goal of identifying the critical
issues facing our community and acting as a catalyst for
change.
• JSTOR is a research platform that enables discovery, access,
and preservation of scholarly content.
• Portico is a digital preservation service for e-journals, e-books,
and other scholarly e-content.
73. Ithaka S+R Surveys
2009 Faculty Survey 2010 Library Director Survey
3,025 Faculty responses 239 Library Directors responded
8.6% of population 13% of population
Focus on research institutions 9 Carnegie Classification Levels:
– 79 responses are doctoral
Conducted 2000, 2003, 2006, – 66 are master’s
2009, 2012
– 94 are baccalaureate
Ithaka S+R Staff: Roger Schonfeld, Ross Housewright, Matt Long
74. The Role of the Library: Comparison with Faculty
How important to you is it that your college or university library provide each
of the functions below? (Percentage answering very important.)
Teaching Facilitator
Undergraduate Information Literacy Teacher
Research Supporter
Buyer
Archive
Gateway
0% 20% 40% 60% 80% 100%
Faculty Members Library Directors
Note: Faculty member data are from Ithaka S+R Faculty Survey 2009.
75. Digital vs. Print Spending
“What percentage of your library’s materials
budget is spent on the following items?”
Now
Five years from Now
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Journals Books All other items
76. Digital vs. Print Spending
Journals Books
Directors predict a Directors predict a
106% 46%
drop in spending on drop in spending on
print journals in the print books in the
next 5 years… next 5 years.
…bringing budget shares to: …bringing budget shares to:
12%
Print / 88%
Digital
54%
Print / 46%
Digital
77. Print to Electronic Transition: Publishing
“I am completely comfortable with journals (that I use
regularly/ that my library subscribes to) ceasing their print
versions and publishing in electronic-only form.”
Library Directors Faculty Members
Agree 70% 39% Agree
Neither agree Neither agree
nor disagree 22% 30% nor disagree
Disagree 8% 32% Disagree
78. Print to Electronic Transition: Existing Collections
“Within the next five years, the use of (online or digitized
journals/ electronic versions of scholarly monographs) will
be so prevalent among faculty and students that it will not
be necessary to maintain library collections of hard-copy…
… Journals.” … Books.”
Agree 54% 7% Agree
Disagree 13% 59% Disagree
79. Library Spending Priorities
If you received a 10% increase in your library's
budget next year in addition to the funds you
already expect to receive, in which of the
following areas would you allocate the money?
(Please check up to three areas in the following list
that you would invest in.)
80. Library Spending Priorities
Online or digital journals
Tools for discovery (OPACs, indices,…
Staff for reference and user services/…
Facilities expansions and renovations
Other digital resources
Electronic versions of scholarly…
Staff in management/administration of…
0% 20% 40% 60% 80% 100%
If you received a 10% increase in your library's budget next year in addition to the funds
you already expect to receive, in which of the following areas would you allocate the
money?
81. Library Staffing Priorities
Supporting faculty
instruction and student…
Providing reference Percentage
services ranking this
Purchasing/ licensing item as 1
digital resources
Percentage
Building or maintaining ranking this
local discovery resources item as 2
Supporting the research
projects of faculty…
Developing and
maintaining special…
0% 20% 40% 60% 80% 100%
Ideally, how would you prioritize your staff resources in the following
areas? Please rank the items by order of importance.
82. Discovery: A Declining Role for the Library?
80%
70%
60%
50%
40% Library Directors
Faculty Members
30%
20%
10%
0%
2006 "Now" "5 years from now"
Percentage answering that it is very important that the library serve as a "gateway"
83. User Needs Assessment
In the past 2 years, has your library regularly solicited feedback
about services or collections from library users in any of the
following ways? (Please check all that apply.)
94% Informal discussions with faculty and students or emails soliciting feedback
71% Locally developed polls or surveys
49% Focus groups or test sessions
37% Cross-institutional polls or survey (such as Libqual+)
16% Structured Interviews
10% Ethnographic studies
8% With the help of outside consultants
6% Other
Only 13% do not have a formal means to assess user needs.
84. Library Strategies
35% of respondents agreed that “My
library has a well-developed strategy to
meet changing user needs and research
habits.”
86. challenges
• Lack tradition of using data for improvement
• No assessment advocate within organization
• Library staff lack research methodology abilities
• Weak analysis and presentation of data
• Inability to identify actionable data
• Library “culture” is skeptical of data
• Leadership does not view as priority/provide resources
• Library organizational structure is “silo-based”
• Staff do not have sufficient time
Turning Results into Action: Using Assessment Information to Improve Library Performance, Steve Hiller (University of Washington)
, Stephanie Wright (University of Washington)
90. References
About Assessment
• “Value of Academic Libraries: A Comprehensive Review and Report,” Megan Oakleaf:
http://www.ala.org/ala/mgrps/divs/acrl/issues/value/val_report.pdf
• Focus Groups: A Practical Guide for Applied Research by Richard Krueger and Mary Anne Casey
• ARL SPEC Kit #303 on Library Assessment, December 2007
• Keys to Effective, Sustainable, and Practical Assessment
Steve Hiller, Martha Kyrillidou, and Jim Self http://www.arl.org/arldocs/stats/statsevents/laconf/2006/HillerSelf.ppt
• www.libraryassessment.info (blog)
• Columbia Assessment Program: https://www1.columbia.edu/sec/cu/libraries/bts/assessment/index.html
Interesting Studies
• Studying Students, The Undergraduate Research Project at the University of Rochester
http://www.ala.org/ala/mgrps/divs/acrl/publications/digital/Foster-Gibbons_cmpd.pdf
• For fun: http://www.coolinfographics.com/
• Cornell University Libraries ROI: http://research.library.cornell.edu/value
• Ellsevier/UIUC ROI: http://www.slidefinder.net/t/library_strategic_investment/illinois_roi_study/1313459
• University of Arizona), Learning in an Online Environment: Assessment of an Online Information Literacy Credit
• Course, Yvonne Mery, Jill Newby, Ke Peng: http://libraryassessment.org/bm~doc/2010_lac_poster.pdf
• University of Chicago: Wayfinding Revisited: Improved Techniques for Solving Usability Problems in Physical Spaces
Agnes Tatarka, David K. Larsen
• LibQual+ Survey Literature: www.libqual.org/Publications
• 2CUL Humanities PhD Study:
Conferences
• Library Assessment Conference Proceedings: http://libraryassessment.org
• Northumbria Conference Proceedings: http://www.lib.sun.ac.za/Northumbria7/Programme.htm
Ithaka S+R
• http://www.ithaka.org/ithaka-s-r/research/faculty-surveys-2000-2009
• http://www.ithaka.org/ithaka-s-r/research/ithaka-s-r-library-survey-2010