Shane Nackerud presented on Web 2.0, Library 2.0 and how libraries are adapting to changing user expectations and technologies. He discussed key characteristics of Web 2.0 like user participation and collaboration. Examples of Library 2.0 included using social media, wikis and tagging. Nackerud emphasized the need for libraries to focus on user engagement and empowerment by meeting users in the technologies and workflows they already use.

1. Shane Nackerud Minnesota Association of Law Libraries May 16, 2008

2. http://youtube.com/watch?v=kAzzpfuD1CM

3. Agenda Web 2.0 What is it? What are the characteristics? What are some examples? Library 2.0 What is it? Why is it important? What are some examples?

4. What is Web 1.0?

12. 10 years later...

13. PROPOSAL: Semantic Web Development http://www.w3.org/2000/01/sw/DevelopmentProposal The Semantic Web http://www.sciam.com/article.cfm?articleID=00048144-10D2-1C70-84A9809EC588EF21

15. Interaction

16. Human Interaction

17. Computer Interaction

18. 15+ years later...

19. http://hello.eboy.com/eboy/

21. Web 2.0 Easy to use Encourage users to help build the information environment User trust Change based on use and user expectations Perpetual beta Allow for the reuse of data mashups http://en.wikipedia.org/wiki/Web_2.0

23. Categories Social networking Media sharing sites Social bookmarking/tagging sites Wikis Blogs Virtual worlds RSS feeds, podcasts APIs Widget development and inclusion Including chat or IM services

24. Human Interaction

25. Social Networking

28. The next big thing?

29. Privacy Connection, Collaboration Being a part of something big

30. Media Sharing Sites

33. Copyright Connection, Creativity, Sharing Being a part of something big

34. Social Bookmarking

38. Wisdom of Crowds British scientist Francis Galton went to the fair Watched the crowd try to guess the weight of a fat ox The ox weighed 1,198 lbs. The crowd’s average guess (about 800 people) was 1,197 lbs. No one person got close, but the crowd collectively made the best guess Critical Mass

40. Wikipedia statistics and comparisons Over 2.3 million articles ~150,000 articles in online version of Britannica Impressive range of topics, especially in technology and popular culture 2005 Nature compared quality of Wikipedia vs. Britannica 42 blinded, science entries On average 4 errors in Wikipedia articles, 3 errors in Britannica entries http://www.nature.com/news/2005/051212/full/438900a.html

41. Wikiality Consensus of opinion trumps factual information Encouraged viewers to alter specific topics in Wikipedia by writing: African elephants have tripled in the last six months George Washington did not have slaves Oregon is Idaho’s Portugal Together "we can all create a reality that we all can agree on.”

42. Authority Breadth of information, dispersed expertise, a culture of welcomed contribution

43. Virtual Worlds

47. Computer Interaction

50. I find your lack of faith disturbing …

51. http://twemes.com/mall08

58. http://www.youtube.com/watch?v=NLlGopyXT_g

59. Questions?

60. Library 2.0 How have libraries reacted? (with a thanks to Peter Brantley and Lorcan Dempsey)

61. In 2006 EMI, the world’s fourth-biggest recorded-music company, invited some teenagers into its headquarters in London to talk to talk to its top managers about their listening habits. At the end of the session the EMI bosses thanked them for their comments and told them to help themselves to a big pile of CDs sitting on a table. But none of the teens took any of the CDs, even though they were free. “That was the moment we realized the game was completely up,” says a person who was there. “ From Major to Minor,” The Economist , Jan 10, 2008

62. Changing Music industry Travel agencies Book stores Stock brokers Education TV and entertainment Newspapers and magazines

64. Visits to LoC Reference Room 96-04

65. ARL Reference Queries/Full time students

66. ARL Circulation Statistics 1995-2003 http://radar.oreilly.com/archives/2007/07/if-libraries-had-shareholders.html

67. Libraries are changing Web 2.0? Users expect it Users prefer it

74. Library 2.0 Library 2.0 is all about library users -- it's about participation -- involving users in service creation and evaluation. http://www.squidoo.com/library20/ Creating user friendly services that people expect, and encouraging participation Any service, physical or virtual, that successfully reaches users, is evaluated frequently, and makes use of customer input is a Library 2.0 service. http://www.libraryjournal.com/article/CA6365200.html Areas of change: policy, programming, physical spaces, and technology

75. Library 2.0 = (books 'n stuff + people + radical trust) x participation Darlene Fichter - http://library.usask.ca/~fichter/blog_on_the_side/

76. Attention and Workflow Then Resources scarce, attention abundant Users built workflow around the library Now Attention scarce, resources abundant The library must build its services around user workflow Lorcan Dempsey – “Getting into the Flow” (2007)

77. What can you do? Play Experiment Try things out Try to meet your users’ needs with technology and services they are probably familiar with

78. “ Google is one of the few large companies that gets one fundamental rule of the Internet: Trying stuff is cheaper than deciding whether to try it.” Don Marti, LinuxWorld , Dec. 13 2007

79. In the flow …

80. Catalog/Amazon Mashup Want to learn more? http://www.lib.umn.edu/site/mncatamazon.phtml

81. Add your catalog to the browser search Add your catalog to Firefox 2.*, Firefox 3.* Internet Explorer 7 OpenSearch Technology http://www.opensearch.org/Home

83. Easy to build search box Blog RSS Feed Aleph X created RSS Feed LibData RSS Feed

84. Our home pages are potential widgets

85. Libraries using Social Media sites

86. http://www.flickr.com/photos/vcutmlsca/

87. http://www.flickr.com/photos/csbsjulibrary/

88. http://youtube.com/profile?user=GTMechEngVids

89. http://www.asu.edu/lib/librarychannel/

90. http://www.youtube.com/watch?v=iMSk5zFVH4s

91. Libraries and Wikis

94. http://wikisites.mcgill.ca/GlobalHealthGuide/

95. Libraries and Social Bookmarking

96. http://del.icio.us/libweb/

97. http://libraries.mit.edu/help/virtualref /

98. http://del.icio.us/virtualref

99. Libraries and Social Networking

105. Libraries and Virtual Worlds

108. http://www.infoisland.org/

112. http://www.davidrumsey.com/ David Rumsey Map Collection

113. University of Minnesota

114. Staff Wiki – http://wiki.lib.umn.edu/

115. UThink Blogs – http://blog.lib.umn.edu/

116. Meebo Chat widget – http://busref.lib.umn.edu/

117. Grad student view Resource suggestions based on subject - and library suggestions MyU Portal

118. myLibrary

119. iGoogle Integration

120. RSS Feeds – http://www.lib.umn.edu/site/rss.phtml

132. Stuff Mentioned RSS Wikis Blogs Podcasting Tags and Folksonomy Instant messaging Photos and images Social networking Social bookmarking Mashups Videos/vodcasting Virtual worlds Where (else) can we make our mark?

133. PLAY! Take some time and give these new technologies a try!

134. Something to think about Dale Hoiberg:. [The Britannica] model works well. Wikipedia is very different, but nothing in their model suggests we should change what we do. Jimmy Wales: Fitting words for an epitaph… http://online.wsj.com/public/article/SB115756239753455284-A4hdSU1xZOC9Y9PFhJZV16jFlLM_20070911.html?mod=blogs

135. Wrap-up

136. Users are changing "We simply do not understand enough about these students, who will have been weaned on peer-to-peer file swapping, Google searches, MySpace, and wireless instant messaging, nor about how new software and portable devices will influence the configuration of future learning environments” “ Why Study Users?” By Diane Harley http://www.firstmonday.org/issues/issue12_1/harley/index.html

137. Users are changing “ How hard this new cohort works, how they try to compete, how they fit into teams. How they take risks – all are different in statistically verifiable ways. And those differences are driven by one central factor:” “ growing up with video games.” Got Game: How the Gamer Generation Is Reshaping Business Forever

138. http://23thingsonastick.blogspot.com/ 23 Things on a Stick MINITEX

140. http://www.macalester.edu/library/libtechconference/index.html Midwest Library Technology Conference May 29-30

142. http://blog.lib.umn.edu/liblearn/blog/ Learning 2.0 from UMD Library Start at July 2007

144. Read Library blogs Tame the Web http://tametheweb.com/ Lorcan Dempsey’s weblog http://orweblog.oclc.org/ Free Range Librarian http://freerangelibrarian.com/ Library Crunch http://librarycrunch.com/ ReadWriteWeb http://www.readwriteweb.com/

145. http://kmspace.blogspot.com/ My new favorite blog!

148. Any other good blogs to read? Twitter some URLs! Mark your tweets as #mall08 http://twemes.com/mall08

149. Peter Brantley Architectures for Collaboration http://tinyurl.com/6b6c4y What Rupert would tell the DLF http://www.slideshare.net/naypinya/what-rupert-would-tell-the-dlf Peter Brantley’s Thoughts and Speculations http://blogs.lib.berkeley.edu/shimenawa.php

150. Use del.icio.us Search for Web 2.0 or Library 2.0 tags http://del.icio.us/tag/library2.0

151. Architectures for Collaboration “ Libraries must change. We need to be focused on engaging the world, empowering people, thinking much more ambitiously, and sometimes taking risks that we think might border on foolish.”

152. Library Mantras Libraries must be everywhere – get your collections into search engines Libraries must be designed to get better through use – how people use your resources should “teach the machine” Libraries must be portable – is your library mobile device ready? Libraries must be tools of change – our children probably won’t read printed books in college

153. http://www.youtube.com/watch?v=Zto6aTZM9t0 Nokia Morph

154. Collaboration Libraries need to seek it out between each other and in the communities we serve

155. http://www.ariadne.ac.uk/issue55/jisc-debates-rpt/ Libraries of the Future

156. http://www.resourcefulidiot.com/2008/05/explaining-web-10-web-20-web-30/ Explaining Web 1.0, 2.0 & 3.0

157. Excited ? or ! I’ll let you decide

158. Lastly, thanks to Cody Hanson for the use of some of his slides and ideas

159. Questions? Thanks for having me! Shane Nackerud [email_address]