This resume summarizes Nicole Dancisin's education and experience in technical writing and communications. She has a Master's degree in English with a focus on technical and professional writing, as well as relevant internship experience. Her skills include technical writing, editing, research, and project management. She has composed various documents such as reports, manuals, websites, and presentations.

1. NICOLE L. DANCISIN
EDUCATION
 University of North Carolina at Charlotte 05/2015
· Master of Arts—English: Technical/Professional Writing, GPA: 4.0
· Graduate Certificate—Technical/Professional Writing, GPA: 4.0
 State University of New York College at Oswego 12/2012
· Bachelor of Arts—English Literature and Cinema and Screen Studies, GPA: 3.13
CORE COMPETENCIES
My education and professional experience has given me the ability to apply the following core competencies
to produce high-quality documentation that meets applicable standards and is appropriate for an intended
audience.
TECHNICAL WRITING SKILLS:
· Simplifying Complex Information · Expertly Using Grammar and Spelling · Analyzing Qualitative Data
· Copy Editing and Copy Writing · Designing Documents for Usability · Indexing
· Researching Relevant Content · Conferring with Content Owners · Managing Deadlines
· Implementing Plain Language · Assimilating to Business Culture · Brand Implementation
EXPERIENCE COMPOSING: EXPERIENCE CONDUCTING: EXPERIENCE USING:
· Reports and Proposals · Usability Testing · InDesign
· Guides, Manuals, and Tutorials · Project and Program Planning · Photoshop
· Programs and Presentations · SME Interviews · Dreamweaver
· Websites · MS Office
· Brochures and Flyers
· Policies and Procedures
· Style Sheets and Checklists
INTERNSHIPS
 Technical Writer for the Community Access and Outreach Administrator 05/2014-
Trial Court Administrator’s Office, Mecklenburg County Courthouse, Charlotte, NC 08/2014
· Composed annual reports, emergency procedures, and courthouse policies.
· Designed brochures, flyers, media contact lists, and user manuals for public use.
· Became an expert of state laws, judicial procedures, and access to public records.
 Technical Writer and Data Analytics Assistant 05/2014-
Coal Ash Chronicles, LLC (Documentary), Charlotte, NC 08/2014
· Formatted online company documents for navigability to prepare for film distribution.
· Managed sponsors, donors, team, and actors’ personal and contract information.
· Facilitated analysis of social media data to aid, predict, and track incoming revenue.
 Operations Analyst 01/2013-
United Way of America and Children’s Advocacy Center, OswegoResume_N Dancisin_V16 County, NY
06/2013 · All accomplishments below are equally applicable to both organizations above.
· Improved, modified, and updated the Board Manual and Human Resources handbook.
· Administered an orientation mentor program to assimilate incoming board members.
· Composed an Elevator Pitch and FAQ template for member use to improve advocacy.
 Advisory Board Coordinator 01/2013-
Catholic Charities Youth Center, Oswego County, NY 06/2013
· Created bylaws, guidelines, and procedures for inaugural Youth Advisory Board.
RELEVANT COURSEWORK
· Information Design and Digital Publishing · Writing User Documents
· Editing Technical Documents · Communities and Identities in Digital Worlds

2. PUBLICATIONS
 Master’s Thesis:
“A Writer’s Accommodation to the Primary Audience: The Study of Technical and Legal
Writers’ Composition Principles”
· Compares and contrasts technical and legal writing using primary data collected from
interviews with professionals to uncover whether or not legal documents are written in
accommodation to primary audiences the same as technical documents are intended to be.
 Bachelor’s Capstone:
“The Real/Ideal Dialectic, Simulations, and Postmodernism in Cameron Crowe’s Vanilla Sky”
· Identifies the film’s protagonist as a representation of popular culture audiences who
seek to relieve their tension when unsuccessfully pursuing an ideal reality by purchasing
products and opportunities, such as a simulation, that promote a glamorized and enviable
life promoted through social media.
EMPLOYMENT HISTORY
 Graduate Assistant 07/2013-
Dean of Students Office, University of North Carolina at Charlotte, Charlotte, NC 05/2015
· Advised and facilitated a two week competitive event for over 1,300 students.
· Compiled student event information for an all-student accessible calendar.
· Copy edited and formatted council constitutions for clarity and concision of bylaws.
· Helped students develop professional resumés and cover letters.
· Composed a newsletter every semester to promote student accomplishments.
 Writing Tutor 08/2013-
UNC Charlotte Writing Resources Center and Frog Tutoring, Charlotte, NC 12/2013
· All accomplishments below are equally applicable to both organizations above.
· Guided undergraduate, graduate, and ESL students writing processes.
· Researched theories and practices for teaching and tutoring writing principles.
· Applied proficiency of writing styles such as Chicago, MLA, APA, etc.
 Commission-Based Sales Associate 06/2011-
Victorinox Swiss Army, Harriman, NY 08/2013
· Interacted with and sold luxury products to local, regional, and international customers.
· Studied, developed, and attained a proficient customer communication skill set.
· Thoroughly researched products’ design, operation, warranty, and market position.
 Sales Associate 05/2009-
Sak’s Fifth Avenue: Off 5th, Harriman, NY 08/2013
· Designed displays to be visually pleasing and to attract the attention of customers.
· Marketed ongoing sales via internet, telephone, and oral communications.
· Assisted customers in selecting designer merchandise they desired.
MEMBERSHIPS
 Phi Kappa Phi (Collegiate Honor Society): 10/2014
· Member
 Sigma Tau Delta (International English Honor Society): 09/2012
· Campus Networking Officer
 Phi Sigma Sigma (International Panhellenic Association): 04/2009
· President, Judicial Chair, Secretary
PORTFOLIO