Work isn’t working as well as it could…
there's a Productivity crisis and we're working more hours but being less productive.
Vodafone has identifed methods in which organisations can improve Productivity and have solutions to help organisation across a variety of scenarios.
9 Ways Your Aging Phone System Is Putting Business Success On HoldInteractiveNEC
Whether it’s a question about a product or service, a new order, a support issue, or simply trying to pay a bill, customers still want to pick up a phone and talk to someone at your company. In other words, despite all the advances in technology, people still need a human connection—and a phone call provides just that.
UNIVERGE BLUE™ CONNECT is an easy-to-use cloud-based communications platform that helps employees to be more productive and collaborative. It includes a full-featured phone system combined with chat, web/video conferencing, and files sync, share and backup capabilities.
9 Ways Your Aging Phone System Is Putting Business Success On HoldInteractiveNEC
Whether it’s a question about a product or service, a new order, a support issue, or simply trying to pay a bill, customers still want to pick up a phone and talk to someone at your company. In other words, despite all the advances in technology, people still need a human connection—and a phone call provides just that.
UNIVERGE BLUE™ CONNECT is an easy-to-use cloud-based communications platform that helps employees to be more productive and collaborative. It includes a full-featured phone system combined with chat, web/video conferencing, and files sync, share and backup capabilities.
Unified Communication Partners Supplying, Installing and Servicing fixed telephone systems for business PAX Systems and offices in NSW since 2011. Call us now 1300 729 293, fax 02 9635 4215
Unified Communications - Ten reasons organisations are switchingO2 Business UK
Hosted Lync UC supports your business as it responds to the growing trend for mobility. It’s unified communications using one of the leading platforms, Microsoft Lync,
combined with enterprise IP Voice that can replace your existing PBX. Seamlessly integrate your mobile and home workers and present them as part of the team. Make it easier for your teams to work together and share information regardless of location, either internally or with partners and suppliers. Choose from a software client, or Lync phone handsets or headsets. Hosted Lync UC is fully federated, which means users can communicate and collaborate with people outside of the organisation as long as they are using another federated service: it could be MS Lync or earlier versions of the product, or similar services like IBM Sametime, Cisco Unified Presence Server, Yahoo Messenger or Skype.
UC is clearly more than IM and presence. It is time for more organizations to exploit UC and realize the ‘Art of the Possible’. Modality Systems is one of the most well-respected Lync® practices globally, empowering enterprises with a single trusted partner to support them through every stage of the unified communications process—design, implementation, user adoption, support and development—with the goals of boosting end-user success, driving productivity and maximizing the return on their Lync® investments.
UNIVERGE BLUE CONNECT BRIDGE – Your BRIDGE to the Cloud!InteractiveNEC
This infographic explains how existing NEC customers are bridging the gap between their NEC phone system and the cloud, so teams can work from anywhere. To learn more visit www.univergeblue.com/bridge.
The UC Journey - Seven Steps to a Unified User ExperienceWainhouse Research
A well-implemented and fully-adopted UC solution can yield material benefits, including increased productivity, reduced costs, and highly engaged customers. However, these benefits prove elusive for the average enterprise. The reality: many licenses are not deployed, and those that are may not be fully utilized.
This eBook, sponsored by Alcatel Lucent Enterprise, identifies the common challenges in front of a fully-deployed UC experience, and outlines a step-wise approach to moving from complexity into deployment, and further towards integration and transformation. By identifying the key steps ahead of time, you can determine the right path that makes the most sense for you. And, more importantly, you will establish a realistic path towards success.
In today’s consumer technology world,
the quality of the experience is
everything. So why shouldn’t the
business IT experience be as good as
the one we enjoy at home, during our
leisure time?
Phone systems brisbane the 9 most important thingsGreg Eicke
The 9 Most Important Things to Consider When Upgrading Your Phone System
Upgrading your phone system can be a mine field of confusion and techno babble. It is so important to get this purchase right since communication is the life blood of any modern organisation.
Are you confused by any of the following?...
? Do I need a digital telephone system or a comprehensive Unified Communications / VoIP phone system
? What is beyond the desk phone
? VoIP, Unified Communications, Web conferencing and Collaboration
? How can I leverage off mobile phones
9 Reasons Why Now is the Time to Replace Your Aging Phone SystemInteractiveNEC
The architecture of conventional phone systems dates back to a time when going to work meant going to an office. But today’s mobile and global workers require more agility and capabilities than these systems can support. Today’s workers, who now need to be flexible to work from wherever they happen to be, require more agility and capabilities than these systems can support. Aging phone systems typically do not support remote workforces, who can be productive from any location.
This document explains the 9 key benefits that is driving so many companies to move their phone system to the cloud.
If you haven’t considered a move to the cloud before, now’s a great time to start! Contact us today at https://www.univergeblue.com/get-in-touch to find out how reliable, affordable, and easy to use UNIVERGE BLUE® CONNECT can be.
Business considerations and tools for creating successful remote work environments. Improve tour company's productivity and profitability by working remotely. Maybe you can even take that vacation you were thinking about...
NEC's Top 10 Strategic Smart Enterprise Drivers 2022InteractiveNEC
Digital Transformation is recreating business models, changing the way customers and employees function and
altering whole industries. Social and business values surge when people, devices, and resources are connected.
With the COVID-19 pandemic a further catalyst, organizations worldwide are embracing digital transformation
to manage rapid organization-wide changes in support of business continuity, remote working, and dynamic
service delivery.
ICT eGuide: Switching to cloud phones and UCaaSNiamh Hughes
Business communications systems are not just evolving, they’re being revolutionised. This guide highlights how hosted, cloud based telephony and unified communications systems offers your business competitive edge, streamlining and joining-up communications across devices. Equipping your team with the best communications tools will assist collaboration, operational flexibility, efficiency and productivity, ultimately enhancing client service levels.
Get ahead – or risk being left behind
More than half of Top 100 firms have either recently delivered or are underway with projects to implement key “foundation” technologies, demonstrating how critical IT has become to the sector. PWC Law Firms Survey Report 2019.
Unified Communication Partners Supplying, Installing and Servicing fixed telephone systems for business PAX Systems and offices in NSW since 2011. Call us now 1300 729 293, fax 02 9635 4215
Unified Communications - Ten reasons organisations are switchingO2 Business UK
Hosted Lync UC supports your business as it responds to the growing trend for mobility. It’s unified communications using one of the leading platforms, Microsoft Lync,
combined with enterprise IP Voice that can replace your existing PBX. Seamlessly integrate your mobile and home workers and present them as part of the team. Make it easier for your teams to work together and share information regardless of location, either internally or with partners and suppliers. Choose from a software client, or Lync phone handsets or headsets. Hosted Lync UC is fully federated, which means users can communicate and collaborate with people outside of the organisation as long as they are using another federated service: it could be MS Lync or earlier versions of the product, or similar services like IBM Sametime, Cisco Unified Presence Server, Yahoo Messenger or Skype.
UC is clearly more than IM and presence. It is time for more organizations to exploit UC and realize the ‘Art of the Possible’. Modality Systems is one of the most well-respected Lync® practices globally, empowering enterprises with a single trusted partner to support them through every stage of the unified communications process—design, implementation, user adoption, support and development—with the goals of boosting end-user success, driving productivity and maximizing the return on their Lync® investments.
UNIVERGE BLUE CONNECT BRIDGE – Your BRIDGE to the Cloud!InteractiveNEC
This infographic explains how existing NEC customers are bridging the gap between their NEC phone system and the cloud, so teams can work from anywhere. To learn more visit www.univergeblue.com/bridge.
The UC Journey - Seven Steps to a Unified User ExperienceWainhouse Research
A well-implemented and fully-adopted UC solution can yield material benefits, including increased productivity, reduced costs, and highly engaged customers. However, these benefits prove elusive for the average enterprise. The reality: many licenses are not deployed, and those that are may not be fully utilized.
This eBook, sponsored by Alcatel Lucent Enterprise, identifies the common challenges in front of a fully-deployed UC experience, and outlines a step-wise approach to moving from complexity into deployment, and further towards integration and transformation. By identifying the key steps ahead of time, you can determine the right path that makes the most sense for you. And, more importantly, you will establish a realistic path towards success.
In today’s consumer technology world,
the quality of the experience is
everything. So why shouldn’t the
business IT experience be as good as
the one we enjoy at home, during our
leisure time?
Phone systems brisbane the 9 most important thingsGreg Eicke
The 9 Most Important Things to Consider When Upgrading Your Phone System
Upgrading your phone system can be a mine field of confusion and techno babble. It is so important to get this purchase right since communication is the life blood of any modern organisation.
Are you confused by any of the following?...
? Do I need a digital telephone system or a comprehensive Unified Communications / VoIP phone system
? What is beyond the desk phone
? VoIP, Unified Communications, Web conferencing and Collaboration
? How can I leverage off mobile phones
9 Reasons Why Now is the Time to Replace Your Aging Phone SystemInteractiveNEC
The architecture of conventional phone systems dates back to a time when going to work meant going to an office. But today’s mobile and global workers require more agility and capabilities than these systems can support. Today’s workers, who now need to be flexible to work from wherever they happen to be, require more agility and capabilities than these systems can support. Aging phone systems typically do not support remote workforces, who can be productive from any location.
This document explains the 9 key benefits that is driving so many companies to move their phone system to the cloud.
If you haven’t considered a move to the cloud before, now’s a great time to start! Contact us today at https://www.univergeblue.com/get-in-touch to find out how reliable, affordable, and easy to use UNIVERGE BLUE® CONNECT can be.
Business considerations and tools for creating successful remote work environments. Improve tour company's productivity and profitability by working remotely. Maybe you can even take that vacation you were thinking about...
NEC's Top 10 Strategic Smart Enterprise Drivers 2022InteractiveNEC
Digital Transformation is recreating business models, changing the way customers and employees function and
altering whole industries. Social and business values surge when people, devices, and resources are connected.
With the COVID-19 pandemic a further catalyst, organizations worldwide are embracing digital transformation
to manage rapid organization-wide changes in support of business continuity, remote working, and dynamic
service delivery.
ICT eGuide: Switching to cloud phones and UCaaSNiamh Hughes
Business communications systems are not just evolving, they’re being revolutionised. This guide highlights how hosted, cloud based telephony and unified communications systems offers your business competitive edge, streamlining and joining-up communications across devices. Equipping your team with the best communications tools will assist collaboration, operational flexibility, efficiency and productivity, ultimately enhancing client service levels.
Get ahead – or risk being left behind
More than half of Top 100 firms have either recently delivered or are underway with projects to implement key “foundation” technologies, demonstrating how critical IT has become to the sector. PWC Law Firms Survey Report 2019.
Five reasons to review your voice infrastructureO2 Business UK
It's no surprise many organisations find themselves with complex legacy voice infrastructure. Over time technology and services are added to each other to support evolving organisational needs. Trouble is, change is a constant and complexity can spiral.
Phone systems brisbane here how you can increase productivity with unified co...Greg Eicke
This is the first in a five part series on Unified Communications. In this first article I’m going to cover important issues such as the financial advantages of remote working and the depth of influence Tablets and Smart Phones have on UC.
We first observed Unified Messaging in 2002 where digital phone systems employed Computer Telephony Integration (CTI) to provide a feature rich addition to traditional telephony. This is where 3rd party developers introduced the business world to “Click to Dial, Local Presence, email notification for voice mails and Outlook integration to name a few. The natural progression to high availability broadband services paved the path for VoIP contenders to supersede Unified Messaging with Unified Communications.
The world over, Unified Communications (UC) is linked to the upswing in productivity. The trend has not gone unnoticed by CEO’s and senior management. In essence, UC is the streamlining of all types of communications in order to escalate the efficiency of information-sharing.
Unified Communications is a business and technology trend that has been on the upsurge for a few years now. Any business craving productivity improvements ought to weigh up acquiring more knowledge about the tools that are available to unify communications.
What is Unified Communications? Unified communications bridges the gap between IP Telephony and other computer related communication technologies.
Unified Communications is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.
Unified Communications
As the name implies, UC connects all forms of communications so that you can easily integrate them. An example would be voice calls and email together so that you may receive a message in one form (voice mail) but answer in another form (email) or perhaps collaborating on a web conference using instant message, video and voice all from your PC or Mac.
Unified Communications
The integration of real-time communication services such as instant messaging, presence information, telephony, video conferencing, desktop sharing, data sharing, call control and speech recognition with non-real-time communication services such as unified messaging.
Unified Communications - Collaborative services that deliver greater busines...Exponential_e
Unified Communications - Collaborative services that deliver greater business efficiency
Built on Exponential-e’s fully resilient platform, our UCC offering includes presence, IM, voice, video and collaboration tools - and we believe reflects the next generation in telephony communications.
ICT eGuide: Want to switch foundation technology for operational efficiencies...Niamh Hughes
How to plan UK communications infrastructure with foundation technology across telecoms, business broadband and networks utilising cloud, fibre and PWANs or SD WAN.
This Wainhouse Research Ebook investigates Unified Communications and Collaboration (UC&C) as an enabler of Digital Transformation. We’re focusing on the broad, enterprise-wide impact that a well deployed, integrated, and expanded UC&C experience delivers, and its ability to enable a larger Digital Transformation strategy.
This eBook provides an objective, unbiased, and detailed overview of UC&C Transformation, covering the following topics:
Digital Transformation - key concepts, terms, and definitions
Enterprise Drivers - primary drivers leading the enterprise to a digital transformation strategy
Transformation Reality - common enterprise barriers to digital transformation
Key Steps & Best Practices - to making your transformation journey successful
Transformation Use Cases & Opportunities - transformation targets and benefits
This eBook includes expert analyst insight backed by the following research:
In-Dept Interviews – with product teams, IT Decision Makers (ITDMs), and executives with experience transforming their enterprises with the use of UC&C tools and solutions.
Wainhouse Research Data – we reference data points from end-user and ITDM surveys, briefings with technology vendors, and insight gained from enterprise consulting engagements.
Next gen tech for business and telecom service providers, Raman Singh, CloudC...Alan Quayle
Next gen tech for business and telecom service providers
Raman Singh, Chief Innovation Officer, Cloud Connect
CloudConnect is a DOT Licensed Virtual Network Operator offering a lot more than just India’s first PBX on Mobile for SMBs. CloudConnect gives you the advantage of a comprehensive, and secure mobile-first Business Communication Systems which include cloud PBX system, Business IP phone service, and Unified Communications and Collaboration for small businesses.
This presentation will cover:
Emerging trends: How CloudConnct can help
CloudConnect’s offerings
UCaaS:sensible, effective, and immediately deployable
Customization, verticals, and ecosystem
CloudConnect platform Architecture
Product overview and unique value
Omni-Channel and voice bot examples
Auto-config, auto scaling, self-healing
In telecommunications as in life, no single size or model fits all. It is important to consider different solutions and to
find the best fit, depending on the needs. Before taking any decision, as is often necessary in large-scale projects, it is beneficial to thoroughly analyze the total cost of ownership (TCO) and the return on investment (ROI) of the project.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Welocme to ViralQR, your best QR code generator.ViralQR
Welcome to ViralQR, your best QR code generator available on the market!
At ViralQR, we design static and dynamic QR codes. Our mission is to make business operations easier and customer engagement more powerful through the use of QR technology. Be it a small-scale business or a huge enterprise, our easy-to-use platform provides multiple choices that can be tailored according to your company's branding and marketing strategies.
Our Vision
We are here to make the process of creating QR codes easy and smooth, thus enhancing customer interaction and making business more fluid. We very strongly believe in the ability of QR codes to change the world for businesses in their interaction with customers and are set on making that technology accessible and usable far and wide.
Our Achievements
Ever since its inception, we have successfully served many clients by offering QR codes in their marketing, service delivery, and collection of feedback across various industries. Our platform has been recognized for its ease of use and amazing features, which helped a business to make QR codes.
Our Services
At ViralQR, here is a comprehensive suite of services that caters to your very needs:
Static QR Codes: Create free static QR codes. These QR codes are able to store significant information such as URLs, vCards, plain text, emails and SMS, Wi-Fi credentials, and Bitcoin addresses.
Dynamic QR codes: These also have all the advanced features but are subscription-based. They can directly link to PDF files, images, micro-landing pages, social accounts, review forms, business pages, and applications. In addition, they can be branded with CTAs, frames, patterns, colors, and logos to enhance your branding.
Pricing and Packages
Additionally, there is a 14-day free offer to ViralQR, which is an exceptional opportunity for new users to take a feel of this platform. One can easily subscribe from there and experience the full dynamic of using QR codes. The subscription plans are not only meant for business; they are priced very flexibly so that literally every business could afford to benefit from our service.
Why choose us?
ViralQR will provide services for marketing, advertising, catering, retail, and the like. The QR codes can be posted on fliers, packaging, merchandise, and banners, as well as to substitute for cash and cards in a restaurant or coffee shop. With QR codes integrated into your business, improve customer engagement and streamline operations.
Comprehensive Analytics
Subscribers of ViralQR receive detailed analytics and tracking tools in light of having a view of the core values of QR code performance. Our analytics dashboard shows aggregate views and unique views, as well as detailed information about each impression, including time, device, browser, and estimated location by city and country.
So, thank you for choosing ViralQR; we have an offer of nothing but the best in terms of QR code services to meet business diversity!
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
3. The UK is falling
behind in the
productivity stakes
6
The UK currently ranks
Source: LSE study
Mind the
productivity gap.
There’s bad news.
th
amongst G7
The Productivity Gap
4. Despite working
more hours…
+15%
Increase in people working
more than 48 hours a week
Source: TUC
…we’re becoming
less productive
-15.9%
Output per hour in UK
below the G7 average
Source: ONS
The Productivity Gap
5. 5
But not all firms
are equal.
There are winners and losers
in the productivity stakes.
The Productivity Gap
8. They get more from
their workforce by
letting them work
more flexibly
83%of firms that let their
employees work flexibly
benefit from productivity
improvements
Source: LSE Study
The Productivity Levers
9. They make
better use of
Information and
Communications
Technology
The Productivity Levers
10. And the firms that
perform best don’t just
do one of these things.
They do them all
The Productivity Levers
11. In fact it can make
them...
The Productivity Impact
20%More productive
12. Where does that leave you?
A step ahead or playing catch up?
And for how long?
14. We can identify and solve problems
others can’t
Our breadth and depth of skills and experience has helped
us see the problems our clients’ face first hand – allowing us
to develop solutions that others can’t.
We also recognise that more than simply selling solutions,
key to our success and that of our clients’ is giving them all
the support they need to make the most informed decisions,
deploy with confidence and ensure their effective use and
management to get the very best return.
Why Vodafone?
15. We can support you with a network
that’s as big as your ambitions
Vodafone operates one of the biggest, most resilient
networks in the world. A fixed and mobile network that’s
constantly being innovated to meet the demands of
business today.
A network that’s built to handle voice and data services at
scale – that offers a consistent, secure and uncompromising
service experience. It means we can pretty much support
your business wherever you are and wherever you want
to go.
Why Vodafone?
17. A cloud-based platform
designed to:
• Make work easier
• More productive
• A better experience for all
Vodafone
One Net Enterprise*
Our solution: Vodafone One Net Enterprise
So we saw a
productivity
problem and created
a solution:
18. *The only single
product that offers
a truly converged
fixed line and
mobile solution
Vodafone
One Net Enterprise*
So we saw a
productivity
problem and created
a solution:
A cloud-based platform
designed to:
• Make work easier
• More productive
• A better experience for all
Our solution: Vodafone One Net Enterprise
19. It’s designed to solve
a number of common
challenges:
Our solution: Vodafone One Net Enterprise
20. More devices, more applications and more ways
to communicate are actually making it harder for
people to work together. Just consider all the
time wasted trying to get hold of people. The
missed calls. Telephone tag. Overflowing in-
boxes. Overlooked messages. Making us less
productive, not more.
Challenge #1
Business
communication
is getting harder
not easier
Our solution: Vodafone One Net Enterprise
21. Vodafone One Net Enterprise let’s your
employees communicate the way they prefer –
using the device of their choice. It allows
seamless communication across landlines,
mobile and desktop – using voice, video, chat or
social channels – so they can choose what’s best
when. All with a single identity that follows them
everywhere – making communication easy.
Solution:
Rethink
communication
Our solution: Vodafone One Net Enterprise
With a simpler, more joined
up communications
experience
22. As businesses are under more pressure to support
flexible working practices, there are concerns about
the cost, security and productivity implications of
doing so. But on
the other hand, with the right approach it’s critical to
attracting, retaining and getting the best from your
talent. The challenge is how best to enable flexible
working, making it work for you and your people.
Challenge #2
Ensuring out
of the office
doesn’t mean ‘out
of sight,
out of mind’
Our solution: Vodafone One Net Enterprise
23. Vodafone One Net Enterprise makes effective
flexible working a reality. It gives your people a single
and secure digital workplace, available everywhere
they go. With access to all the tools they need.
Where they can meet virtually with colleagues and
customers in seconds. Or create, share and
collaborate on documents in real-time. So they can
be efficient, productive and there when it matters
regardless of their location.
Solution:
Rethink
flexibility
Our solution: Vodafone One Net Enterprise
Empowering your people
to work at their best
24. Welcome to generation workaround: increasingly
dissatisfied and frustrated by corporate IT systems,
willingly bypassing company policies – using
unsanctioned devices and off-the-radar services to
get the job done. Making it harder to manage and
know where company data is, and when it’s at risk.
Challenge #3
Keeping on top
of shadow IT
Our solution: Vodafone One Net Enterprise
25. Vodafone One Net Enterprise empowers your
people with more communications choice whilst
helping you regain control of your environment.
As a single, integrated platform delivered via
the cloud, you can personalise the experience
to each user, even letting staff use their own
devices, while keeping data safe and secure.
Solution
Rethink
control
Our solution: Vodafone One Net Enterprise
Deliver greater
communications
choice and control
26. Firms tell us they’re often having to contend with
an array of bills and contracts from different
vendors – along with unpredictable telephony
costs. And that’s just the costs they can see.
They also suffer high overheads by running
ageing systems – that are onerous to manage
and maintain. If replacing or upgrading systems
involves more capex, more are opting to struggle
on and sweat their assets than invest in new.
Challenge #4
Runaway
communication
costs
Our solution: Vodafone One Net Enterprise
27. Vodafone One Net Enterprise not only provides
full visibility of all communication costs on a single,
predictable bill – it gives you unlimited, zero-cost
on-net fixed and mobile calls. What’s more, as a
cloud-based solution there’s no need for a costly
capital outlay – and no need for expensive
maintenance and management costs. What’s
more, it’s what Vodafone One Net Enterprise
makes possible that can save you real money –
like reducing travel, property and energy expenses
by freeing your people to work productively
together away from the office.
Solution:
Rethink
total cost of
ownership
Our solution: Vodafone One Net Enterprise
A more predictable,
lower cost way
to communicate
28. Challenge #5
Backing the
right technology
investments
With finite ICT budget at your disposal, you need
to be sure you’re making the right calls for your
business – investing in technology that’s going
to enable rather than restrict your business. So
you’ve got the freedom to rapidly scale services
up or down depending on how your business is
performing. So you can embrace the next big
thing without the need to rip and replace. So you
can be ready for anything.
Our solution: Vodafone One Net Enterprise
29. Solution:
Rethink
futureproof
As a cloud-based platform, Vodafone One Net
Enterprise is always up-to-date. You benefit from
new features, functionality and upgrades as
they’re released. What’s more, the service adapts
as your business grows – letting you rapidly bring
new users and offices around the world online.
With utility based per user per month pricing
models, you’ve got the predictability of knowing
exactly how much you’ll pay too. And we even
provide managed services so you can focus on
what you do best – without any distractions.
Our solution: Vodafone One Net Enterprise
A platform that can grow
with your ambitions
30. Rethink Productivity with
Vodafone One Net Enterprise
Where it’s easier for your people to work effectively
anywhere
Where you’re empowered with new levels of agility
and control, while reducing costs
Where you benefit from a flexible, responsive
and agile workforce that’s ready for anything
Our solution: Vodafone One Net Enterprise
33. Situation:
Your PBX is coming to End-of-Life
or End-of-Contract
It’s reliable. It does what it does. So sweating it seems like the best option?
But there are risks. Like the fact that the maintenance costs may be rising.
Replacement parts are becoming harder to come by. You’re reliant on specialists to
manage and maintain it. And then where would it leave you if it were to give up
the ghost?
But then there’s the issue that it just isn’t fit for purpose anymore, especially as your
business is more mobile than ever. Calls between fixed and mobile are likely to be
rocketing.
Communicating in other ways means buying more services from different vendors,
more costs and complexity. Making communication harder for employees – not easier.
34. Opportunity:
Reap cost, flexibility and productivity benefits
– while migrating at a pace that suits your business
More than simply replacing your PBX, with Vodafone One Net Enterprise you’re
also benefiting from a platform that integrates your fixed and mobile
communications to deliver more: more choice in how your users communicate,
more flexibility in how and where they can work, and more control over your
communication costs.
As a cloud-based service, there’s minimal capital outlay required. You can slash
your calling costs with free on-net calls – while benefiting from predictable per
user pricing.
You can also migrate at a pace that suits your business. So if there are assets you
want to sweat further, you can continue to run these alongside One Net
Enterprise. We’ll give you all the support you need to target your deployment to
maximise the benefits, while minimising the risks.
36. Situation:
You’re opening or have acquired new premises
or plan to refurbish an existing site
Perhaps you’re planning an office move? Extending your branch network?
Or are going through an M&A which means you’re going to be landed with
more premises to support and manage?
There are some big calls you need to make about your communications
infrastructure. Ripping out your current PBX set-up and taking it with you
to new premises can be risky, costly and disruptive. Deploying new equipment
on new premises requires a big capital outlay and resource intensive
implementation. Inheriting yet more systems and contracts through an acquisition
means more complexity, more costs and integration issues.
Then there’s the question of how to plan for future growth?
What’s the best way forward?
37. Opportunity:
Be integrated from the word go with a flexible,
cloud-based platform
As a cloud-based platform, Vodafone One Net Enterprise means you can enable new
premises with a robust, virtual communications environment without the cost or
disruption of deploying a PBX. Rather than running multiple phone systems across
different locations, you can migrate services and sites standardising on a single, unified
platform that can readily scale as your business grows.
Not only will it enable you to simplify management and significantly reduce costs – it
means you can deliver an altogether better and consistent communications experience
to all of your employees, wherever they’re based.
So they not only feel like one company but can act as one company – effortlessly
communicating and working together, without having to navigate different tools,
systems and directories. In addition, you can bring new users and offices online rapidly
so you’re ready wherever and whenever your business needs to grow next.
39. Situation:
Your fixed telephony, mobile telephony
or video services contract is up for renewal
So it’s that time again to review and renew the contract. Your service provider
is offering you a few sweeteners to sign on the dotted line. It’s easy and less
disruptive to stay with them. But perhaps you have a niggling doubt that there
may be a better option out there.
The challenge isn’t just about getting the best value deal – it’s about what’s
right for your business now and in the near but unforeseeable future. What you
don’t need are more headaches further down the line. Nor to rack up lots more
costs when your business has new requirements. Nor find yourself bound to
technology that’s soon to be out-of-date and no longer fit for purpose.
40. Opportunity:
Bring together your fixed, mobile and communication
services
into a single platform and contract
Your business users are more mobile than ever. Yet you still need fixed-lines. Chances
are it makes the utmost sense for you that your mobile and fixed telephony talks and
works together. So why doesn’t it?
Vodafone One Net Enterprise gives you the ability to integrate fixed and mobile
services in a single cloud-based platform – allowing your users to communicate the
way they prefer. They benefit from one identity and number that follows them
everywhere. Where your people can be reached by calling a number not a device.
Where they can communicate in the way they prefer. Where colleagues can see who’s
available and get hold of them without playing telephone tag.
So you don’t have to deal with multiple contracts and services. And you don’t need to
put up with runaway communication costs. Instead, you benefit from a single
predictable bill and zero cost on-net calls between mobiles and landlines. All with the
flexibility to add new users and services as your business requirements change.
41. Scenario 4:
A new flexible working policy –
How to change the way your
people work for the better?
42. Situation:
Your business wants to enable its employees
to work more flexibly
Employees are increasingly looking to employers for greater flexibility in when
and where they work. Talent is gravitating to employers who are happy to
embrace new ways of working and give their employees more freedom to
balance their busy work and personal lives, without the everyday commute.
However, enabling flexible working requires more than the right policies to be a
success for employer and employee alike – it demands the right tools. It’s
about ensuring people can work just as effectively and with their colleagues
wherever they are. Also, as GDPR regulations come into force, the question of
how sensitive company data is being managed and protected is also at the
fore. So how can you make flexible working work
for your business?
43. Opportunity:
Empower your employees to work securely
and effectively wherever they are
Vodafone One Net Enterprise is a unified communications platform that’s
designed
to break the barriers that hinder how and where work gets done.
Your people gain access to a single, secure digital workplace that’s available
everywhere they go. They can use the devices they prefer, communicating
using a broad range of channels – voice, video or chat.
Using Presence, colleagues can see when they’re available and contact
them in the right way. Multiple employees can create, share and collaborate
on documents in real-time without ever being in the same room.
Vodafone One Net Enterprise makes communicating and working together
easy – while ensuring your data stays safe in the cloud.
45. Situation:
Your organisation is struggling to meet
customer demands
As customers, we’ve all become more demanding than ever. Our expectations
have been redefined by the likes of Amazon, Uber and John Lewis who have
set the bar high. It means we expect more of the companies that serve us –
a faster response, a better answer and a feeling our custom is valued. If we
don’t get it, we’re more likely to not only to go elsewhere, but head online and
share our poor service experience with others.
However, despite investing in new web and mobile experiences to meet
new customer needs, many firms are struggling to satisfy the heightened
expectations and increasing demands of their customers. Ageing phone
systems and the disparate array of communication channels being used
by organisations can make the right person or department harder to reach –
so people get passed from pillar to post. They can also struggle to cope
with the sheer volume of calls at busy times.
46. Opportunity:
Deliver an altogether better and more responsive
customer experience
Vodafone One Net Enterprise is designed to both make your business easier to
engage and make it easier for your people to respond to your customers.
It can be used to give your customers more choice in the way they interact with
people across your business – from phone to video calling and web chat. The
platform allows you to readily set policies to route inbound calls and messages to
available staff avoiding customers being left waiting. Should one member of staff
be unable to help, they can also collaborate with colleagues in an instant to get
to the answer.
Vodafone One Net Enterprise also enables rich functionality making it a
compelling solution for your Contact Centre – with the option to integrate your
CRM or other sales intelligence software, helping your agents rapidly identify
callers and best serve their needs.