Discover the services we offer across contact centre technology and unified communications and see how we can make a difference to your business.

1. Connect.
Communicate.
Collaborate.

2. The Unify
Revolution.
In a crowded and highly competitive market,
you need an edge. Increasing efficiency,
improving performance and reducing costs
are vital goals. And with an increasingly mobile
workforce and rapidly evolving technology,
you need to make sure that everything is
joined up. But you need the right tools to
achieve all these aims.
The old established vendors lack innovation
and agility, and their technologies are costly
and inefficient. They can’t give you what
you need.
Unify can.

3. Unify are different.
Industry experts with years of experience and a passion for delivering world-class
service have come together to create a revolutionary company that offers state of the art
technologies, intelligent, intuitive design and unrivalled levels of customer service.
Our highly skilled team has in-depth expertise across the entire communications
spectrum, from innovative unified communications solutions to complex contact centre
environments and next generation connectivity.
Technology is only part of the solution. Unify will work with you to get an in-depth
understanding of your business. When we know what success looks like to you, we can
provide the solution that delivers it.
If you want resilient, high performing, cost effective and feature rich communications
services from a company that you can trust to have your business needs at the heart of
their design, then join the revolution.
Revolutionise your business.
Unify it.
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4. Unified Communications
Unified communications means joined-up thinking. This integrated
system of instant messaging and presence, audio, video and web
conferencing, telephony and voicemail means you can communicate and
collaborate with colleagues, customers or suppliers; anytime, anywhere.
With one system for all your communications across your organisation,
you can improve productivity, increase cost effectiveness and
reduce frustration.
In an increasingly mobile world, why would you do it any other way?
Improved productivity - Unified communications allows you to communicate in real-time, so teams can collaborate
more effectively and make decisions faster.
Lower communication costs - Removing the need for different communications systems, unified communications makes
it simpler and more affordable to work together.
Reduced business expenditure - You can reduce travel costs and downtime by holding meetings online.
Enable remote working - Access rich communication services from practically anywhere with an internet connection.
Users can work from home, on the road or from remote offices to maximise flexibility and productivity.
With Microsoft Lync, the unified communication platform has come of age. Lync connects employees, business
partners and, most importantly, customers wherever they are, helping you reduce costs while increasing productivity and
responsiveness. This unique solution:
■■
Is robust, scalable and affordable
■■
Provides secure business communications and desktop sharing capabilities using one simple user interface
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Offers enterprise class telephony that can replace your existing telephone system and can allow free landline and
mobile calls to other Lync users
■■
Has an extensive range of applications including rich presence, instant messaging, audio and video conferencing
At Unify we plan, design, implement and operate end-to-end communications solutions that translate quickly into very
real business and financial benefits. We have the expertise to deliver on-premise, hosted, hybrid and cloud solutions. We
also provide a full service solution that includes maintenance and support of your existing PBX and communications
estate to provide a single point of ownership and accountability.
Unified communications brings your business together. With it you’re more agile, able to react quickly and profitably to
change and maximise your potential with every opportunity. In a unified world, the sky’s the limit.
Unify your world.
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Unified Communications

5. Contact Centres
Communication has changed. Your increasingly technologyaware customers expect to be able to communicate with you
whenever they want, wherever they are, using their choice of
channel and device.
Unify can offer a total solution for any organisation looking to boost the performance of their contact centre
operation and put customers at the heart of their business. On-premise or hosted, the tools and information
needed to improve response times, control costs and proactively manage performance across the business
are put right at your fingertips.
Multi-channel contact centre solutions - Every customer should receive the same level of service whether
they contact you by phone, email, chat, social media or SMS. Unhappy customers don’t hang around – they
simply hang up or log-off. Multi-channel queuing lets you route, manage and measure all types of contacts
using one workflow engine. It’s a better experience for everyone.
Workforce optimisation (WFO) - A highly sophisticated suite of tools for managing resources within your
contact centre across all channels, media and skills. WFO not only allows you to predict incoming call volumes
and manage shift patterns, it incorporates performance and quality management, compliance and analytics.
Keep your finger on the pulse and manage your contact centres with ease.
Inbound services and call routing - First impressions count. You can improve your first call resolution by
matching agent skills and experience to the queues, delivering each call to the most appropriately skilled
agent available. You can pick out your VIP customers, and callback options mean you may never miss an
opportunity again.
Call recording, speech analytics and quality management - Unify’s recording solutions can help you
to address compliance, sales verification and dispute resolution challenges. In addition our speech analytics
solutions can help you to discover key insights into your customer experience. Stay compliant and motivate staff.
Unify also offers:
Computer, telephony and
application integration - Totally
and seamlessly integrating your
new Unify solution with your
existing business systems.
IVR Self-Service and
Natural Language - Intelligent
automated solutions for dealing
with routine and repetitive calls
allowing your team to focus on
value building contacts.
Proactive contact - Improving
customer relationships with
informed outbound calling.
And more. Just ask.
Unify’s proven, well-tested modules and reusable assets, along with our stringent process and collaborative
approach, ensure we always deliver a high quality solution tailored specifically to your business needs.
Together, we can provide a beginning-to-end customer experience you’ll be proud to deliver.
A Unified experience.
Contact Centres
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6. Connectivity
With today’s increasing demands on customer networks, it’s
more important than ever that you have a connectivity solution
that suits your business.
At Unify we work with you to understand your business
needs and goals. We analyse your existing networks and then,
supported by a comprehensive service offering from the UK’s
leading carriers and service providers, we create a tailored
solution that will be more resilient, more productive, more
flexible and more cost-effective than your existing one.
Internet connectivity - With over one billion
Internet users, it can be difficult to ensure a fast,
consistently available Internet service. Unify’s high
speed, reliable and scalable Internet connectivity
more than rises to the challenge, offering speeds
from 2Mb up to 10Gb, and Internet access available
via DSL, SDH and Ethernet.
SIP Trunking - The biggest motivation for most
organisations is immediate and substantial cost
savings. When compared to a standard public
switched telephone network (PSTN) line, it’s nearly
50% more cost effective.
Inbound/Outbound call services - Choosing the
correct numbers for your business is crucial, with
so many to choose from what numbers should you
use? One of our experienced team will identify the
best fit with your company to ensure you are able to
maximise your business potential.
Fixed voice lines - Unify Communications partner
only with tier 1 carriers, so you can be sure your
voice traffic is carried by a resilient network.
You will benefit from our highly competitive call
rates without ever compromising on quality or
customer service.
MPLS - Your network can be designed to meet the
specialist needs of your individual business.
Using leading tier 1 carriers, the high speed
connectivity provided by MPLS will carry your
communications quickly, effectively and securely.
And, for further peace of mind, MPLS offers flexible
and dynamic routing when enhanced service
options are deployed.
Hosted Telephony - Unify Communicator is aimed
at a variety of target audiences; by size it is ideal
for companies with 3-50 employees in a head
office with 2 or more sites that work together.
Unify Communicator is capable of running a 200+
employee system should your business growth
require it.
Mobile - The mobile phone made the transition
from boy’s toy and fashion accessory to
technologically advanced business tool a long time
ago. Like any tool, you need the right one to do the
job properly. Let one of our experts help you choose
the right device for your needs.
Unify’s international coverage extends across 230 countries including the Middle East. And our Londonbased data centre is located within the UK’s largest purpose-built secure facility, so if your business is looking
for secure hosting and resilient connectivity, Unify can provide just what you need.
Connectivity is a vital part of your overall communications strategy. Together we can make it work better,
smarter and harder than ever before.
Unify it.
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Connectivity

7. At Unify Communications we believe the
communications industry has reached a tipping
point – now there’s no turning back.
We’re building on our vast experience in enterprise
communications to bring you a new generation
of unified communications technologies that are
robust, reliable and incredibly easy-to-use.
Let us help you transition to the most innovative
UC, connectivity and contact centre technologies
from the world’s most respected providers.
With your success our goal,
we’ll build a solution around you.
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8. www.unifyus.com
Head Office
Unify Communications Ltd.
Bristol & Bath Science Park
Dirac Crescent
Emersons Green
Bristol, BS16 7FR
T 03330 110 400
E info@unifyus.com