This document provides an overview of using Kano analysis to plan features for the Agile Cymru 2017 conference. It introduces the Kano model, which classifies product features as basic, performance, or excitement-based on customer satisfaction. The document guides attendees in an activity to identify conference features, write questions to survey satisfaction, and map features on the Kano matrix. The results could help conference organizers prioritize features to meet customer needs and expectations over time.
Scrum is a great way to start practising Agile. But it's not perfect. Are you struggling to get stories tested within the sprint? I sprint planning taking hours and making everyone miserable? These are the slides from the session I presented at Agile Cymru 2016, describing the experience of one team that moved from Scrum to Kanban.
Most of the times I have seen the teams spending immense amount of time in mastering the mechanics than the intent.
Key to successful agile adoption is to have the agile as a team culture than just doing it
Class syllabus and notes on various digital workflow considerations for photographers. Covers color spaces, backup strategies, file management, and business workflow.
My upcoming webinar session titled "State of the art Development Workflow in Agile" will be held on 14th of March 2021.
* Why Agile?
* Popular Agile Frameworks
* Ins and Outs of Scrum - Roles, Values, Events
* Development Workflow
* Branching Strategy
Internal presentation to sum up what it is (and what it is not) Agile.
It was designed as an introduction to the other presentation called "Agile methodologies in short": http://www.slideshare.net/lalaianohies/agile-methodologies-in-short
Whether your business is a small, fast-growing agile shop, or a larger company that is trying to adopt agile methodologies, success hinges on a proper foundation of roles, responsibilities, and processes. In this talk, we’ll cover how Trulia tackles these areas, and discuss how JIRA Agile helped us expand our agile cycles.
Scrum is a great way to start practising Agile. But it's not perfect. Are you struggling to get stories tested within the sprint? I sprint planning taking hours and making everyone miserable? These are the slides from the session I presented at Agile Cymru 2016, describing the experience of one team that moved from Scrum to Kanban.
Most of the times I have seen the teams spending immense amount of time in mastering the mechanics than the intent.
Key to successful agile adoption is to have the agile as a team culture than just doing it
Class syllabus and notes on various digital workflow considerations for photographers. Covers color spaces, backup strategies, file management, and business workflow.
My upcoming webinar session titled "State of the art Development Workflow in Agile" will be held on 14th of March 2021.
* Why Agile?
* Popular Agile Frameworks
* Ins and Outs of Scrum - Roles, Values, Events
* Development Workflow
* Branching Strategy
Internal presentation to sum up what it is (and what it is not) Agile.
It was designed as an introduction to the other presentation called "Agile methodologies in short": http://www.slideshare.net/lalaianohies/agile-methodologies-in-short
Whether your business is a small, fast-growing agile shop, or a larger company that is trying to adopt agile methodologies, success hinges on a proper foundation of roles, responsibilities, and processes. In this talk, we’ll cover how Trulia tackles these areas, and discuss how JIRA Agile helped us expand our agile cycles.
There are seven things that slow your software team down. Learning to conquer each of them is the key delivering faster.
Originating in the Japanese manufacturing industry in the middle of the 20th century, the ideas behind the seven wastes are still hugely relevant to software development today. I explained each one and how it slows you down, then explained how you can defeat the seven wastes and deliver faster than ever before.
This two-part interactive workshop begins with a detailed look at how to interpret Kanban boards and ask thoughtful questions so that you can improve the work of your teams. We will provide an overview of the Kanban Method and then proceed through a series of eight short exercises that will give you an opportunity to review and interpret various Kanban board configurations with other attendees at your table. After a short break, part two of the session now puts the attendees in the driver’s seat to create their own board configurations. We provide eight business scenario exercises and ask the attendees how they would go about configuring their Kanban board given the unique system constraints for each scenario.
You’re already selling ahead of your roadmap and your dev team is getting pretty big. Trish Khoo outlines two approaches to keeping pace and quality high without hiring an army, drawing on a decade of software testing at Campaign Monitor, Google and Microsoft.
In every successful technology businesses Jeff has worked in, the key challenge has been understanding how to scale technology and when to tackle the technical debt that inevitably accrues as a company runs ever faster and faster in pursuit of its business objectives. Jeff draws on his experience to help you understand what challenges emerge as a company moves from a Developer Centric environment to become more business focused. How can you get the business people to have influence on a developer centric environment? How can you manage the challenges that marketing will present?! What principles can you apply to be aware of problems early? How do you trade Agile Practioners vs Architectural Astronauts in a fast growing business? What are the technical debt trade-offs, what problems can you buy yourself out of? What problems will kill you if you don’t move now?
While most Kanban games usually focus only on the flow of an existing Kanban system demonstrating the path from an existing process to Kanban, this game allows you to learn more about the Kanban philosophy and how to work with it. Learning by doing and having fun at the same time.
Last year, Stormpath made the big shift from Scrum to Kanban. While we love Agile principles, the Scrum process wasn’t working for us. Kanban made our team more efficient, happier, and increased our focus on quality software. More importantly, it has become a core part of our company culture, and is now used by non-technical teams like Marketing and HR.
Kanban software development focuses on continuous delivery and drives high efficiency by limiting how much work can be done at once. Invented by Toyota and modified by David J. Anderson for software development, Kanban can have a huge impact on modern teams delivering cloud software in continuous environments.
The Life of a Feature in Agile Development - Eric DalglieshAtlassian
Here at Atlassian, we are all about creating the best tools to help you get the most out of your agile development. In this session, we'll cover the basics of how we use our products to develop a feature. We'll also show you a few ways to use our products that you might not have considered, that could kick your productivity up a notch. This talk highlights JIRA, Bamboo, HipChat, and Stash.
So you’ve optimized Kanban at the team level but true to the Theory of Constraints its uncovered new challenges. Cross team dependencies block progress for one team at the expense of another. Individual backlogs create competing priorities for critical resources. Roadmaps for what to work on next are out of date before you can hit print.
Sounds like you need to expand your Kanban. While this may seem like the solution to all the same problems you had at the team level, lets dig into what patterns are different at the portfolio level. Soloed team expertise, fear and hidden work, lack of visibility across projects, and optimization for one problem without regard for another. But as the system matures you will see status meetings disappear, impromptu gatherings around the board, organizing around the highest priority work and more informed decision making.
You aren’t the first organization to be here, so let's break down what you can expect along the way.
Introductory Deck used to present Agile framework - Mostly Scrum - to graduate students at Nova Southeastern University.
I was invited as a guest lecturer several times and this is the deck used.
There are seven things that slow your software team down. Learning to conquer each of them is the key delivering faster.
Originating in the Japanese manufacturing industry in the middle of the 20th century, the ideas behind the seven wastes are still hugely relevant to software development today. I explained each one and how it slows you down, then explained how you can defeat the seven wastes and deliver faster than ever before.
This two-part interactive workshop begins with a detailed look at how to interpret Kanban boards and ask thoughtful questions so that you can improve the work of your teams. We will provide an overview of the Kanban Method and then proceed through a series of eight short exercises that will give you an opportunity to review and interpret various Kanban board configurations with other attendees at your table. After a short break, part two of the session now puts the attendees in the driver’s seat to create their own board configurations. We provide eight business scenario exercises and ask the attendees how they would go about configuring their Kanban board given the unique system constraints for each scenario.
You’re already selling ahead of your roadmap and your dev team is getting pretty big. Trish Khoo outlines two approaches to keeping pace and quality high without hiring an army, drawing on a decade of software testing at Campaign Monitor, Google and Microsoft.
In every successful technology businesses Jeff has worked in, the key challenge has been understanding how to scale technology and when to tackle the technical debt that inevitably accrues as a company runs ever faster and faster in pursuit of its business objectives. Jeff draws on his experience to help you understand what challenges emerge as a company moves from a Developer Centric environment to become more business focused. How can you get the business people to have influence on a developer centric environment? How can you manage the challenges that marketing will present?! What principles can you apply to be aware of problems early? How do you trade Agile Practioners vs Architectural Astronauts in a fast growing business? What are the technical debt trade-offs, what problems can you buy yourself out of? What problems will kill you if you don’t move now?
While most Kanban games usually focus only on the flow of an existing Kanban system demonstrating the path from an existing process to Kanban, this game allows you to learn more about the Kanban philosophy and how to work with it. Learning by doing and having fun at the same time.
Last year, Stormpath made the big shift from Scrum to Kanban. While we love Agile principles, the Scrum process wasn’t working for us. Kanban made our team more efficient, happier, and increased our focus on quality software. More importantly, it has become a core part of our company culture, and is now used by non-technical teams like Marketing and HR.
Kanban software development focuses on continuous delivery and drives high efficiency by limiting how much work can be done at once. Invented by Toyota and modified by David J. Anderson for software development, Kanban can have a huge impact on modern teams delivering cloud software in continuous environments.
The Life of a Feature in Agile Development - Eric DalglieshAtlassian
Here at Atlassian, we are all about creating the best tools to help you get the most out of your agile development. In this session, we'll cover the basics of how we use our products to develop a feature. We'll also show you a few ways to use our products that you might not have considered, that could kick your productivity up a notch. This talk highlights JIRA, Bamboo, HipChat, and Stash.
So you’ve optimized Kanban at the team level but true to the Theory of Constraints its uncovered new challenges. Cross team dependencies block progress for one team at the expense of another. Individual backlogs create competing priorities for critical resources. Roadmaps for what to work on next are out of date before you can hit print.
Sounds like you need to expand your Kanban. While this may seem like the solution to all the same problems you had at the team level, lets dig into what patterns are different at the portfolio level. Soloed team expertise, fear and hidden work, lack of visibility across projects, and optimization for one problem without regard for another. But as the system matures you will see status meetings disappear, impromptu gatherings around the board, organizing around the highest priority work and more informed decision making.
You aren’t the first organization to be here, so let's break down what you can expect along the way.
Introductory Deck used to present Agile framework - Mostly Scrum - to graduate students at Nova Southeastern University.
I was invited as a guest lecturer several times and this is the deck used.
How we can forget a user story if we are speaking about Agile. What is a good user story, how can we differentiate between a user story, epic, feature or task. Who owns the user story creation, grooming, approval and implementation.
Many new teams struggle with the idea of writing user stories. Teams often confuse user stories with requirements and tasks. This is the session where we will discuss the basics of user stories, how user stories fit into the overall Agile planning process, and how to write a user story.
This is a presentation I gave for third year Bachelor of Commerce students. The goal was to show students how to solve business cases in a short masterclass. More information about the NIBS Case Competition 2011 can be found at the following website:
http://www.busi.mun.ca/nibs2011/
The Bonobos Ninjas Handbook to Customer ServiceDesk
In this recorded webinar, Desk.com rolls up their sleeves and shoots straight with the Bonobos Ninjas asking about their secret sauce to providing world-class customer service and how they gained a competitive edge for their business.
How to effectively and efficiently conduct an interview with strategic communication and open-ended questions.
Presented by Kristi Williams, Corporate Trainer.
Visit https://www.sparksgroupinc.com for more information
A collection of experiences / best practices / habits to work more effectively (so to increase your velocity), from people like Henrik Kniberg, Stephen Covey, Robert C. Martin, Daniel Pink, Kent Beck, Alistair Cockburn and Martin Fowler.
These best practices were turned into the opposite to trigger you to think!
Presentation given to Agile South Coast on the BEST View improvement model. Discussing why metrics are important, the format of the BEST View, how to create a BEST View and then leading the group through a practical.
Avoiding Fragile Agile: Making Change StickTze Chin Tang
Creating lasting change is frequently the most challenging part of an agile change agent. Here are some tips and points to consider when working within an organization as a change agent to influence and nuture change and having it last.
This was presented at Agile Tour Singapore 2016 and is a reflection on my journey as a change agent and agile coach in working a challenging environment.
Mile High Agile 2016 conference is posting materials from our speakers so attendees can familiarize themselves and deepen their research and understanding.
First Speaker : Bob Galen
This set of 20 slides walks you through the main points in Master the Interview, a new book and definitive guide to interviewing available on Amazon.com.
Boost SharePoint User Adoption Through DIY Usability Testing [workshop] Share...Mark Tiderman
A great UX plays a foundation role in the success of any SharePoint project, and the secret to great UX is usability testing.
In this workshop we will…
- Build a case for the business value in doing in-house usability tests.
- Teach through the basics of getting a usability test setup.
- Lead a “live” usability test as a workshop with volunteers from the session as we test out a real SharePoint app.
- Teach and lead a roundtable discussion on analyzing the results and make actionable next steps.
- Recommend the tools and resources to make DIY usability testing accessible to everyone.
How to give creative feedback on advertisingDavid Bell
What you will learn.
In three clear steps: The before, the during and the after. You will learn the tricks to running a more effective creative presentation and how to give creative feedback.
PLUS the tricks to managing your stakeholders.
Enjoy.
Ps. And please share if you have learnt something from this presentation.
As a UX Pro, I've dealt with clients for 15 years doing user research and product design. Some clients are a dream while others can be sheer nightmares. We all develop strategies to cope and to CYA (Cover Your Apples). In 2014, I became an entrepreneur and "The Client." I discovered a whole new world of Baloney Sandwiches that vendors were trying to feed me. Talking to other Product Owners and CEO's, I discovered some trends when working with designers, consulting firms, agencies, and dev houses. I realized that my consulting practice was guilty of some of these no-no's too. This talk will go over Dos and Don'ts for working with clients. We'll cover things like visibility, process, milestones, work products, and more.
Similar to Let's Do Kano Analysis of Agile Cymru (20)
Exploring Innovations in Data Repository Solutions - Insights from the U.S. G...Globus
The U.S. Geological Survey (USGS) has made substantial investments in meeting evolving scientific, technical, and policy driven demands on storing, managing, and delivering data. As these demands continue to grow in complexity and scale, the USGS must continue to explore innovative solutions to improve its management, curation, sharing, delivering, and preservation approaches for large-scale research data. Supporting these needs, the USGS has partnered with the University of Chicago-Globus to research and develop advanced repository components and workflows leveraging its current investment in Globus. The primary outcome of this partnership includes the development of a prototype enterprise repository, driven by USGS Data Release requirements, through exploration and implementation of the entire suite of the Globus platform offerings, including Globus Flow, Globus Auth, Globus Transfer, and Globus Search. This presentation will provide insights into this research partnership, introduce the unique requirements and challenges being addressed and provide relevant project progress.
AI Fusion Buddy Review: Brand New, Groundbreaking Gemini-Powered AI AppGoogle
AI Fusion Buddy Review: Brand New, Groundbreaking Gemini-Powered AI App
👉👉 Click Here To Get More Info 👇👇
https://sumonreview.com/ai-fusion-buddy-review
AI Fusion Buddy Review: Key Features
✅Create Stunning AI App Suite Fully Powered By Google's Latest AI technology, Gemini
✅Use Gemini to Build high-converting Converting Sales Video Scripts, ad copies, Trending Articles, blogs, etc.100% unique!
✅Create Ultra-HD graphics with a single keyword or phrase that commands 10x eyeballs!
✅Fully automated AI articles bulk generation!
✅Auto-post or schedule stunning AI content across all your accounts at once—WordPress, Facebook, LinkedIn, Blogger, and more.
✅With one keyword or URL, generate complete websites, landing pages, and more…
✅Automatically create & sell AI content, graphics, websites, landing pages, & all that gets you paid non-stop 24*7.
✅Pre-built High-Converting 100+ website Templates and 2000+ graphic templates logos, banners, and thumbnail images in Trending Niches.
✅Say goodbye to wasting time logging into multiple Chat GPT & AI Apps once & for all!
✅Save over $5000 per year and kick out dependency on third parties completely!
✅Brand New App: Not available anywhere else!
✅ Beginner-friendly!
✅ZERO upfront cost or any extra expenses
✅Risk-Free: 30-Day Money-Back Guarantee!
✅Commercial License included!
See My Other Reviews Article:
(1) AI Genie Review: https://sumonreview.com/ai-genie-review
(2) SocioWave Review: https://sumonreview.com/sociowave-review
(3) AI Partner & Profit Review: https://sumonreview.com/ai-partner-profit-review
(4) AI Ebook Suite Review: https://sumonreview.com/ai-ebook-suite-review
#AIFusionBuddyReview,
#AIFusionBuddyFeatures,
#AIFusionBuddyPricing,
#AIFusionBuddyProsandCons,
#AIFusionBuddyTutorial,
#AIFusionBuddyUserExperience
#AIFusionBuddyforBeginners,
#AIFusionBuddyBenefits,
#AIFusionBuddyComparison,
#AIFusionBuddyInstallation,
#AIFusionBuddyRefundPolicy,
#AIFusionBuddyDemo,
#AIFusionBuddyMaintenanceFees,
#AIFusionBuddyNewbieFriendly,
#WhatIsAIFusionBuddy?,
#HowDoesAIFusionBuddyWorks
OpenMetadata Community Meeting - 5th June 2024OpenMetadata
The OpenMetadata Community Meeting was held on June 5th, 2024. In this meeting, we discussed about the data quality capabilities that are integrated with the Incident Manager, providing a complete solution to handle your data observability needs. Watch the end-to-end demo of the data quality features.
* How to run your own data quality framework
* What is the performance impact of running data quality frameworks
* How to run the test cases in your own ETL pipelines
* How the Incident Manager is integrated
* Get notified with alerts when test cases fail
Watch the meeting recording here - https://www.youtube.com/watch?v=UbNOje0kf6E
Developing Distributed High-performance Computing Capabilities of an Open Sci...Globus
COVID-19 had an unprecedented impact on scientific collaboration. The pandemic and its broad response from the scientific community has forged new relationships among public health practitioners, mathematical modelers, and scientific computing specialists, while revealing critical gaps in exploiting advanced computing systems to support urgent decision making. Informed by our team’s work in applying high-performance computing in support of public health decision makers during the COVID-19 pandemic, we present how Globus technologies are enabling the development of an open science platform for robust epidemic analysis, with the goal of collaborative, secure, distributed, on-demand, and fast time-to-solution analyses to support public health.
GraphSummit Paris - The art of the possible with Graph TechnologyNeo4j
Sudhir Hasbe, Chief Product Officer, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
Top 7 Unique WhatsApp API Benefits | Saudi ArabiaYara Milbes
Discover the transformative power of the WhatsApp API in our latest SlideShare presentation, "Top 7 Unique WhatsApp API Benefits." In today's fast-paced digital era, effective communication is crucial for both personal and professional success. Whether you're a small business looking to enhance customer interactions or an individual seeking seamless communication with loved ones, the WhatsApp API offers robust capabilities that can significantly elevate your experience.
In this presentation, we delve into the top 7 distinctive benefits of the WhatsApp API, provided by the leading WhatsApp API service provider in Saudi Arabia. Learn how to streamline customer support, automate notifications, leverage rich media messaging, run scalable marketing campaigns, integrate secure payments, synchronize with CRM systems, and ensure enhanced security and privacy.
Software Engineering, Software Consulting, Tech Lead.
Spring Boot, Spring Cloud, Spring Core, Spring JDBC, Spring Security,
Spring Transaction, Spring MVC,
Log4j, REST/SOAP WEB-SERVICES.
Gamify Your Mind; The Secret Sauce to Delivering Success, Continuously Improv...Shahin Sheidaei
Games are powerful teaching tools, fostering hands-on engagement and fun. But they require careful consideration to succeed. Join me to explore factors in running and selecting games, ensuring they serve as effective teaching tools. Learn to maintain focus on learning objectives while playing, and how to measure the ROI of gaming in education. Discover strategies for pitching gaming to leadership. This session offers insights, tips, and examples for coaches, team leads, and enterprise leaders seeking to teach from simple to complex concepts.
OpenFOAM solver for Helmholtz equation, helmholtzFoam / helmholtzBubbleFoamtakuyayamamoto1800
In this slide, we show the simulation example and the way to compile this solver.
In this solver, the Helmholtz equation can be solved by helmholtzFoam. Also, the Helmholtz equation with uniformly dispersed bubbles can be simulated by helmholtzBubbleFoam.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
Check out the webinar slides to learn more about how XfilesPro transforms Salesforce document management by leveraging its world-class applications. For more details, please connect with sales@xfilespro.com
If you want to watch the on-demand webinar, please click here: https://www.xfilespro.com/webinars/salesforce-document-management-2-0-smarter-faster-better/
Climate Science Flows: Enabling Petabyte-Scale Climate Analysis with the Eart...Globus
The Earth System Grid Federation (ESGF) is a global network of data servers that archives and distributes the planet’s largest collection of Earth system model output for thousands of climate and environmental scientists worldwide. Many of these petabyte-scale data archives are located in proximity to large high-performance computing (HPC) or cloud computing resources, but the primary workflow for data users consists of transferring data, and applying computations on a different system. As a part of the ESGF 2.0 US project (funded by the United States Department of Energy Office of Science), we developed pre-defined data workflows, which can be run on-demand, capable of applying many data reduction and data analysis to the large ESGF data archives, transferring only the resultant analysis (ex. visualizations, smaller data files). In this talk, we will showcase a few of these workflows, highlighting how Globus Flows can be used for petabyte-scale climate analysis.
First Steps with Globus Compute Multi-User EndpointsGlobus
In this presentation we will share our experiences around getting started with the Globus Compute multi-user endpoint. Working with the Pharmacology group at the University of Auckland, we have previously written an application using Globus Compute that can offload computationally expensive steps in the researcher's workflows, which they wish to manage from their familiar Windows environments, onto the NeSI (New Zealand eScience Infrastructure) cluster. Some of the challenges we have encountered were that each researcher had to set up and manage their own single-user globus compute endpoint and that the workloads had varying resource requirements (CPUs, memory and wall time) between different runs. We hope that the multi-user endpoint will help to address these challenges and share an update on our progress here.
We describe the deployment and use of Globus Compute for remote computation. This content is aimed at researchers who wish to compute on remote resources using a unified programming interface, as well as system administrators who will deploy and operate Globus Compute services on their research computing infrastructure.
Globus Connect Server Deep Dive - GlobusWorld 2024Globus
We explore the Globus Connect Server (GCS) architecture and experiment with advanced configuration options and use cases. This content is targeted at system administrators who are familiar with GCS and currently operate—or are planning to operate—broader deployments at their institution.
Globus Compute wth IRI Workflows - GlobusWorld 2024Globus
As part of the DOE Integrated Research Infrastructure (IRI) program, NERSC at Lawrence Berkeley National Lab and ALCF at Argonne National Lab are working closely with General Atomics on accelerating the computing requirements of the DIII-D experiment. As part of the work the team is investigating ways to speedup the time to solution for many different parts of the DIII-D workflow including how they run jobs on HPC systems. One of these routes is looking at Globus Compute as a way to replace the current method for managing tasks and we describe a brief proof of concept showing how Globus Compute could help to schedule jobs and be a tool to connect compute at different facilities.
Enterprise Resource Planning System includes various modules that reduce any business's workload. Additionally, it organizes the workflows, which drives towards enhancing productivity. Here are a detailed explanation of the ERP modules. Going through the points will help you understand how the software is changing the work dynamics.
To know more details here: https://blogs.nyggs.com/nyggs/enterprise-resource-planning-erp-system-modules/
3. ABOUT ME
• Software Development > 16 Years
• Agile > 7 Years
• Software Developer → Scrum Master → Product Owner
• Work in Cardiff for Sorenson Media
• Organiser at South Wales Agile Group
4. AGILE PRODUCT DEVELOPMENT
Building the Right Product
BuildingtheProductRight
Right
Wrong Right
Business Failure Success
Maintenance Nightmare
💩
5. ACTIVITY: 3 MINS
• With your table:
• What’s your name?
• How did you get here?
• What have you enjoyed most about Agile Cymru 2016?
TABLE ICE BREAKER
6. INTRODUCTION TO KANO MODEL
• Professor Noriaki Kano
• 1980s
• Product Development
• Customer Satisfaction
25. ACTIVITY: 10-15 MINS
• Think about your time at Agile Cymru
• Think about other conferences too
• Write down each feature on a large post-it
• Group features on wall
• Elect one team member to help prioritise
PLANNING AGILE CYMRU 2017
27. DEFINING FEATURES
• Use Clear Language
• Scalable
• Use <adjective> <noun>, e.g. Fast WiFi, Strong Coffee
• Present
• Use <noun>, e.g. Map in Program Guide
29. KANO SURVEY
Functional form:
• How do you feel if you have this feature?
• e.g. How do you feel if you have strong coffee?
Dysfunctional form:
• How do you feel if you do not have this feature?
• Not necessarily complete absence
• e.g. How do you feel if you have normal strength
QUESTIONS
30. KANO SURVEY
• I like it
• I expect it
• I am neutral
• I can tolerate it
• I dislike it
ANSWERS
31. ACTIVITY: 10 MINS
• In groups
• Work through top 10 features on the board
• Take it in turns to come up with questions
• Individually record your answers on the sheet provided
WRITE QUESTIONS
34. ACTIVITY: 5 MINS
• Classify each of your answers
• Write down classification on sheet provided
CLASSIFY ANSWERS
35. ANSWER MATRIX
Like It Expect It Neutral Tolerate It Dislike It
Like It Q E E E P
Expect It R I I I B
Neutral R I I I B
Tolerate It R I I I B
Dislike It R R R R Q
Functional
Dysfunctional
36. ACTIVITY: 10-15 MINS
• For each feature, move yourself to the right place
• Count and record numbers on the board
• Were the results what you expected?
COMPARE RESULTS
38. KANO MODEL: DECAY OF FEATURES
Satisfaction
Presence
Basic
Performance
Exciters
Indifferent
Decay
39.
40.
41. TIPS
• Limit yourself to about 20 questions to avoid fatigue
• Understand the segment you’re surveying
• Make your questions are clear; about single features
• Refer to the benefit a feature delivers
• Consider a demo instead of questions
Welcome everyone. Thanks for coming to this workshop on Kano analysis.
Today I'm going to be doing a brief introduction to Kano, and they we'll see how we can apply it to Agile Cymru, and agile conferences in general.
So, a few things about me. I’ve been working in software development for over 16 years, and for over 7 of those I’ve been what would widely be recognised as “Agile”. I’ve worked in a few roles, starting as a developer, before working as a Scrum Master for a while.
I’m currently working as a product owner in Cardiff for Sorenson Media, and am one of the organisers of the South Wales Agile Group. If you’re ever in Cardiff, look us up!
This is primarily a talk for product owners, but anyone who has an interest in how their product is put together can find some relevance.
Part of being a product owner means we concentrate more on the horizontal axis in this chart. We’re going to talk today about how to increase the chance of your product being a success, instead of a failure.
Because this is a hands-on session and it’s the last session of the day, we need to inject some energy. Now, we’re going to have a few activities to do today, and the first one is introducing yourself to the people at your table. As well as your name and where you’ve come from, I’d like you to tell each other what you’re enjoying most about Agile Cymru so far.
Did you enjoy this morning's keynote? The social event last night? Visiting Wales?
Well done everyone. Now we’re all introduced, let’s move on and talk about the Kano model.
The Kano model was created by Japanese researcher, consultant and all round quality guru Professor Nariaki Kano in the 1980s as a theoretical model of product development and customer satisfaction.
The model, which classifies features into five categories, can be represented on two axes, where the horizontal captures the presence of a feature, i.e. the level of investment we put into that feature, and the level of resulting customer satisfaction on the vertical axis.
The first of the five features we’ll talk about is basic features. Basic features are those which we assume are going to be present because if we don’t have them, people are going to be a touch miffed.
All of the examples I'm going to give today are going to be about cars. Hopefully this will give you enough of an idea of Kano so we can apply it ourselves a little later on.
Let's look at an example of a basic feature. Windscreen wipers are an essential piece of equipment. If you bought a car, and found out the manufacturer had neglected to add windscreen wipers, you'd be pretty cross.
Wheels are another example. Our product, the car, simply cannot function without them. If they're left off the car, we can't use it, and we might as well not have the car in the first place.
Going back to the our chart, we can plot basic features to reflect their impact on customer satisfaction. As you can see, a product full of basic features will not lead to a good customer experience, it’ll just prevent a bad one.
This means that when we're designing a product, we need to make sure we invest sufficiently in basic features. They're not sexy and won't win us any innovation awards, but they'll at least make our product viable.
Next up, we have what are called performance features.
Performance features are those things that increase satisfaction the more numerous they are. For example, in my car, I have one cup holder, but often four people. We often have dog too, but he doesn’t use a cup holder. At least when we're looking.
If my car had more cup holders, I would be more satisfied. Not least because I wouldn't be having to worry about little monsters in the back seat spilling their drinks for the one hundredth time.
Another, more obvious performance features are things like power in a car. Taking a minute to get to 65 might be acceptable when you’re 17 and have just started driving your Mum's 20 year old Fiesta, but more power is usually better. Especially if you're trying to overtake that same 17 year old hogging the middle lane of the M60.
As you might expect, performance features often have a linear effect on satisfaction. Anyone here still own a 56k modem? 28k? You’d be down on the bottom left. Your American friends with Google Fiber are on the top right, with a connection 18,000 – 36,000 times better than yours was.
Unlike basic features, performance features actually cross the line into positive customer satisfaction. When we're designing our product, we must therefore remember of invest sufficiently in performance features.
My phone is a Nexus 4. It has about 8GB of storage space - a performance feature - which is pretty miserable by modern standards, and means I have to spend time managing that storage. For example, I couldn't install the Eventbrite app for my Agile Manchester ticket without clearing some space. This particular feature leads me to be dissatisfied. Although I'm generally satisfied enough not to buy a new phone, it does means I wouldn't recommend it to a friend.
Next up, we have exciter features. Exciter features are pretty much the opposite of basic features. If a product has an exciter, it fills people with warm and fuzzy feelings, and users of the product are likely to show their friends how cool the product is. However, if an exciter feature isn’t present, people don’t actually miss it.
Some examples then. Hands up those people who enjoy driving. Now hands up those who don’t enjoy driving. I’m in the latter camp. I’d rather do something else when travelling from A to B, so self-driving is something I’d happily pay a premium for.
Our next exciter is a turbo boost. Certainly one of the exiting features of the Knight Rider series, just behind the Hoff’s beautiful hair. Unfortunately, or perhaps fortunately, this isn’t available in any production car that I know of, but if it was, I would imagine that people would get pretty excited about it.
On our chart, exciters deliver exponential growth in customer satisfaction, and importantly, we start increasing satisfaction with a minimal investment.
The more we invest in our exciters, the more our customers will feel satisfied. However, it's worth remembering that exciter features might require a significant initial investment, particularly in R & D.
The fourth type of feature are indifferent features. These are those features that no-one really cares much about. If you take them out, no-one will get annoyed. If you add one in, people probably won’t pay extra.
The sunroof is our first meh feature. In a country where windscreen wipers are a basic requirement, a sunroof is no longer a common feature.
First, let’s plot indifference on our chart. As you can see, customer satisfaction does not grow, regardless of investment. This makes indifferent features a poor investment choice: any money you spend on indifferent features will almost certainly be better spent on other features.
OK, so let’s put some of that theory into practice. As a table, I want you to imagine that you are the organising committee for next year’s Agile Manchester conference. You want this to the best conference ever. Something that will go down in history. People will talk about it for years. You get the picture.
First, let’s take a survey. Everyone put your hands up. Put your hands down if this is your first conference. 5. 10. 20. More than 20? How many? If you’ve been to a lot, you might find this easier, but you might also find yourself with a strong bias too.
As a group, write down on post-its all the things you think would make a great conference. Don’t leave anything to chance. To start you off, we need a good venue that needs to be easy for lots of people to reach. You’ll also need refreshments, but make sure it’s easy for people to state a preference, so instead of coffee, we state good coffee. Since we’re testing our audience, we might also ask them if they’d like average coffee too.
When you’ve written your plan, pop it up on the wall, grouping if necessary. When you’ve done, pick one person from your table to help silently prioritise a couple of dozen features.
Now we have our list of features, we need to know how to ask about them. A Kano survey is made up of pairs of questions: firstly we ask how someone feels if they have a feature, and secondly we ask how they feel if they don’t have a feature. How this is framed is important. We need to ask about absence, not the opposite.
Example: reachable in 3 hours from anywhere in UK
Each question can be answered in one of the following five ways
Now we’re going to work through these questions on our task board here.
We’ll try to go through as many as possible, so as soon as your table has framed both questions and each person has recorded their answer on their sheet, one person on each table stick your hand up. If you have a question, yell and gesticulate wildly.
OK, well done everyone. When I introduced the Kano model I mentioned that there are 5 types of features. Well, I lied I’m now going to introduce you to the fifth and sixth features. They’re a bit different to the others. Our fifth feature is a reverse feature: one you might actually want removed from a product.
For example, if your car is fitted with a speed limiter, you may well find it extremely annoying, and it may lead to negative satisfaction. Some segments, such as those people who care a great deal about fuel economy, or parents of new drivers with huge insurance premiums might not fall into this segment.
We’ll look more at reverse features and questionable features in the next section.
Our next activity is going to be taking your answers to each of the question, and classifying them into one of the Kano categories using the following grid.
To use this grid, first look up the answer to the functional question on the vertical. This will give you a row. Then, read along the row to the column corresponding to your answer to the dysfunctional question. For example, if I answered “Like It” to the functional question, I’d be on the first row. If I answered “Tolerate It” to the dysfunctional question, I’d read across four columns, putting myself in “E”, or Exciter.
You can see from this grid that questionable features are in the corners, where someone says they like it when a feature is present, but they also like it when a feature is absent. This usually means the question pair is ambiguous. Reverse features occupy the entire bottom-left corner, indicating that people are happier that a feature is missing. You can usually get more insight by reversing the questions. For example, how do you feel if there is no speed limiter becomes the functional form.
The observant amongst you will have noticed six posters around the room corresponding to the different categories of features. As we read through the features, please move yourself to the category that matches your paper. Once you’re all assembled, we’ll do a count and I’ll add them to the poster and we’ll talk through them.
We’re almost done now, but there’s one additional thing to remember: a kano survey is a simply snapshot of your customer’s attitudes, and those attitudes will almost certainly change over time.
In general attitudes change so that the same features deliver less satisfaction over time.
When airbags were first introduced in the UK in the 1980s, they were a premium feature. Now airbags are a standard feature in all cars, and most consumers would find the absence of airbags a concern.
Likewise, key fobs used to be an exciter feature, but are now present for almost all cars.
We’re at the end now, so I’ll finish up with some tips.
IF TIME: accept questions
These are my contact details, so if you have any questions or feedbacke, please feel free to tweet or email me. Thank you very much for your time. I hope you’ve enjoyed yourselves.