Eniola Oluwole: “Lessons From the DesignOps Journey of the World’s Largest Travel Site”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
A Deep Dive Into Value and Outcomes (Kristin Skinner and Kamdyn Moore at Desi...Rosenfeld Media
Kristin Skinner and Kamdyn Moore: “A Deep Dive Into Value and Outcomes”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
DesignOps in Wonderland (Carla Casariego and Sarah Spencer at DesignOps Summi...Rosenfeld Media
Carla Casariego and Sarah Spencer: “DesignOps in Wonderland”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
Real Talk: Proving Value through a Scrappy Playbook (Dianne Que at DesignOps ...Rosenfeld Media
Dianne Que: “Real Talk: Proving Value through a Scrappy Playbook”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
Distributed Design Operations Management (Jilanna Wilson at DesignOps Summit ...Rosenfeld Media
Jilanna Wilson: “Distributed Design Operations Management”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
Taking it to the Next Level: Career paths in DesignOps (Courtney Kaplan at De...Rosenfeld Media
Courtney Kaplan: "Taking it to the Next Level: Career paths in DesignOps"
DesignOps Summit 2018 • November 7-8, 2018 • New York, NY
http://www.designopssummit.com
Keynote given on May 30 @ DesignOps Global Conference.
In the world of design and Design Operations, leaders struggle to create insight into the success level of their design teams so that appropriate resources can be attained.
A Deep Dive Into Value and Outcomes (Kristin Skinner and Kamdyn Moore at Desi...Rosenfeld Media
Kristin Skinner and Kamdyn Moore: “A Deep Dive Into Value and Outcomes”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
DesignOps in Wonderland (Carla Casariego and Sarah Spencer at DesignOps Summi...Rosenfeld Media
Carla Casariego and Sarah Spencer: “DesignOps in Wonderland”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
Real Talk: Proving Value through a Scrappy Playbook (Dianne Que at DesignOps ...Rosenfeld Media
Dianne Que: “Real Talk: Proving Value through a Scrappy Playbook”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
Distributed Design Operations Management (Jilanna Wilson at DesignOps Summit ...Rosenfeld Media
Jilanna Wilson: “Distributed Design Operations Management”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
Taking it to the Next Level: Career paths in DesignOps (Courtney Kaplan at De...Rosenfeld Media
Courtney Kaplan: "Taking it to the Next Level: Career paths in DesignOps"
DesignOps Summit 2018 • November 7-8, 2018 • New York, NY
http://www.designopssummit.com
Keynote given on May 30 @ DesignOps Global Conference.
In the world of design and Design Operations, leaders struggle to create insight into the success level of their design teams so that appropriate resources can be attained.
Debunking the Myths of Cross-Disciplinary Collaboration (Alastair Simpson at ...Rosenfeld Media
Alastair Simpson: “Debunking the Myths of Cross-Disciplinary Collaboration”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
Applying ResearchOps and DesignOps in globally distributed teams @ the Global...Patrizia Bertini
How can we organise and manage globally distributed teams, harmonise design and research processes and tools, increase spending efficiencies, boost teams’ productivity, decrease research and design lead time, and create a OneTeam mentality? How can we foster a rapid experimentation mentality, increase our data informed, customer-backed, and insight lead approach to design across 7 regions? These were few of the challenges I faced when I started my journey in DesignOps leading the designOps for 7 teams across the globe. This talk will highlight the strategic planning and execution behind the establishment of a global DesignOps practice through a case study that will describe how we identified the priorities and executed a global roadmap and how we have been promoting an insight and research focused approach to design to empower designers and to strengthen Design’s strategic role within the company.
This is a condensation of InVisions DesignOps Handbook on https://www.designbetter.co/designops-handbook plus some additionel notes and quotes from podcasts and articles. These slides are put together in order to create a better overview of all the areas and focuses in DesignOps
How UX Research Hit It Big in Las Vegas (Melissa Schmidt and Adam Menter at E...Rosenfeld Media
Melissa Schmidt and Adam Menter: "How UX Research Hit It Big in Las Vegas"
Enterprise Experience 2019 • June 3-4, 2019 • San Francisco, CA, USA
http://www.enterpriseexperience.net
This talk addresses tactical ways to improve the design manager's relationship with her directs, influence other teams, and rethink hiring practices to create an equitable, inclusive organization.
I delivered this talk at Chicago Camps' Prototypes Process and Play Conference on August 12 2016.
Communicating and Establishing DesignOps as a New Function (Brennan Hartich a...Rosenfeld Media
Brennan Hartich: "Communicating and Establishing DesignOps as a New Function"
DesignOps Summit 2018 • November 7-8, 2018 • New York, NY
http://www.designopssummit.com
Ann Rich: The Slow Hunch - Cultivating Customer Centric Acceleration through ...Service Design Network
The Adobe Hive accelerates customer centricity through collaboration. We break silos. We build trust. We get customers in the room. We give teams stories needed to move the needle. Learn about the journey to build a capability, team, and scalable methodology with C-Suite visibility.
Efficient Teams Do Not Happen. They are Designed. It's called DesignOpsUXDXConf
There's an art behind happy and efficient teams and it's called DesignOps. Several studies demonstrate that designers spend up to 60% of their time doing non-design work.
But do you know where your team is spending their time instead of working on doing great design? Have you ever thought to measure your teams' inefficiencies?
DesignOps is the facilitating function that supports design teams to scale by improving ways of working, x-functional collaboration and processes so that designers can focus 100% on doing design.
This talk, based on first-hand experiences and learnings, will focus on key best practices to help position DesignOps at the right altitude, identify the right allies, and assess design teams’ performance and opportunities.
SharePoint "Moneyball" - The Art and Science of Winning the SharePoint Metric...Susan Hanley
Measurement is not just about looking for a bottom-line result to justify investments. It’s also a tool to provide feedback about where the organization is along the road to successfully leveraging investments in SharePoint and the business outcomes it provides. At every stage in the development of your solution, metrics provide a valuable means for focusing attention on desired behaviors and results. This presentation showcases a practical and realistic framework for SharePoint metrics based on real world examples and successes.
Debunking the Myths of Cross-Disciplinary Collaboration (Alastair Simpson at ...Rosenfeld Media
Alastair Simpson: “Debunking the Myths of Cross-Disciplinary Collaboration”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
Applying ResearchOps and DesignOps in globally distributed teams @ the Global...Patrizia Bertini
How can we organise and manage globally distributed teams, harmonise design and research processes and tools, increase spending efficiencies, boost teams’ productivity, decrease research and design lead time, and create a OneTeam mentality? How can we foster a rapid experimentation mentality, increase our data informed, customer-backed, and insight lead approach to design across 7 regions? These were few of the challenges I faced when I started my journey in DesignOps leading the designOps for 7 teams across the globe. This talk will highlight the strategic planning and execution behind the establishment of a global DesignOps practice through a case study that will describe how we identified the priorities and executed a global roadmap and how we have been promoting an insight and research focused approach to design to empower designers and to strengthen Design’s strategic role within the company.
This is a condensation of InVisions DesignOps Handbook on https://www.designbetter.co/designops-handbook plus some additionel notes and quotes from podcasts and articles. These slides are put together in order to create a better overview of all the areas and focuses in DesignOps
How UX Research Hit It Big in Las Vegas (Melissa Schmidt and Adam Menter at E...Rosenfeld Media
Melissa Schmidt and Adam Menter: "How UX Research Hit It Big in Las Vegas"
Enterprise Experience 2019 • June 3-4, 2019 • San Francisco, CA, USA
http://www.enterpriseexperience.net
This talk addresses tactical ways to improve the design manager's relationship with her directs, influence other teams, and rethink hiring practices to create an equitable, inclusive organization.
I delivered this talk at Chicago Camps' Prototypes Process and Play Conference on August 12 2016.
Communicating and Establishing DesignOps as a New Function (Brennan Hartich a...Rosenfeld Media
Brennan Hartich: "Communicating and Establishing DesignOps as a New Function"
DesignOps Summit 2018 • November 7-8, 2018 • New York, NY
http://www.designopssummit.com
Ann Rich: The Slow Hunch - Cultivating Customer Centric Acceleration through ...Service Design Network
The Adobe Hive accelerates customer centricity through collaboration. We break silos. We build trust. We get customers in the room. We give teams stories needed to move the needle. Learn about the journey to build a capability, team, and scalable methodology with C-Suite visibility.
Efficient Teams Do Not Happen. They are Designed. It's called DesignOpsUXDXConf
There's an art behind happy and efficient teams and it's called DesignOps. Several studies demonstrate that designers spend up to 60% of their time doing non-design work.
But do you know where your team is spending their time instead of working on doing great design? Have you ever thought to measure your teams' inefficiencies?
DesignOps is the facilitating function that supports design teams to scale by improving ways of working, x-functional collaboration and processes so that designers can focus 100% on doing design.
This talk, based on first-hand experiences and learnings, will focus on key best practices to help position DesignOps at the right altitude, identify the right allies, and assess design teams’ performance and opportunities.
SharePoint "Moneyball" - The Art and Science of Winning the SharePoint Metric...Susan Hanley
Measurement is not just about looking for a bottom-line result to justify investments. It’s also a tool to provide feedback about where the organization is along the road to successfully leveraging investments in SharePoint and the business outcomes it provides. At every stage in the development of your solution, metrics provide a valuable means for focusing attention on desired behaviors and results. This presentation showcases a practical and realistic framework for SharePoint metrics based on real world examples and successes.
Keynote Evento TestingUY 2018 - The Art of Excellence Adding value as an IT p...TestingUy
Expositor: Derk-Jan De Grood
Resumen: In order to distinguish themselves and meet customer expectations organizations need to embrace change. In his keynote Derk-Jan de Grood will explain how Continuous Delivery, DevOps and Scaling Agile aim to effectively react to disruptive innovations, but introduce new challenges. Organization have a need for Visionary’s, Explorers and Experts to make the transition. Develop yourself and your team in order to keep adding value and embrace the new opportunities that arise.
Product Development Demystified: Launching Faster with Confidence through Hum...Aggregage
Kandice Durden is here to discuss how leading organizations build, validate, and embed customer feedback into their development cycles. It’s time to take the guesswork out of product development by putting your customers at the center of your decisions!
Building a Research Flywheel: A Helpful Guide for Product Managers & Their TeamsAggregage
You’ve heard of Amazon and Vanguard, two of the most successful customer-focused businesses in the world, but have you heard Jim Collins’ Flywheel Effect? You might be surprised to learn that neither of these businesses would be where they are today without it.
Every step of the product journey is informed by research: what works, what doesn’t, what customers want, what they need. But no one tool or method can create a thriving research practice for product managers. Instead, PMs and business leaders need to turn the crank of the wheel to get processes in motion and build momentum.
By developing product- and customer-focused Flywheels, you can uncover new insights, make better products, and invest in more meaningful research. This, ultimately, will lead to more value, more growth, and a greater understanding of what your customer’s need.
Join Jessica Hall, Product Strategy & Design Leader and Co-Author of The Product Mindset, for this illuminating discussion on the Flywheel Effect, and discover how it can help you supercharge your product process. Attendees for this session will:
• Learn how Flywheels create momentum and value
• Explore the process for defining your team’s Flywheel
• Uncover how to supercharge and expand your Flywheel
Use Collaboration to Solve Your Biggest ChallengesApttus
If you’re working with your team effectively, you can overcome any challenge, whether it is a business problem or one of the world’s great issues. This session will reveal tools and techniques that can make any team of any size more effective. With collaboration, you’ll climb higher, go farther, and achieve more than you ever thought possible.
Overselling Agile Certifications and Frameworks : Presented by Sridharan VembuoGuild .
Agile is only for smaller projects and/or startup organisations - Not Anymore. Taking my own and my organisation's experience, Agile is a proven methodology that is well suited for delivering complex, distributed, multi-year enterprise programs, for many years now.
While this is really a great thing for agile enthusiasts and practitioners, it’s a bit of worrying sign for me the increased recognition and popularity the ‘Agile Certifications’ and ‘Agile Frameworks’ are receiving among individuals and organisations who would like to adopt Agile to stay relevant in current world.
Leveraging Design Systems to Streamline Web ProjectsMediacurrent
Designing for higher ed comes with many unique challenges. There are multiple stakeholders with different goals and objectives, different audiences you’re trying to reach, and the need for a flexible design that adapts to those demands.
In this webinar, learn how to plan a design strategy to drive engagement and results.
Product Management Interview Crash Course by Google PMProduct School
Main takeaways:
-Getting into interview mode: How to prepare effectively
-Structuring your answers: Basic principles and frameworks that can be applied to most situations
-Finding the edge: Things that will make you stand out
Are You and Your Organization Ready for Design Transformation?Chris Avore
This talk was originally presented at the 2019 Information Architecture Conference on March 15 in Orlando Florida. The presentation examines how design leaders need to evolve their approach to leadership, elevate design maturity, and examine how their org prioritizes and launches new products in an increasingly complex business environment where many organizations are conducting large transformation efforts.
Making Government User-Centered: Managing UCD projects to promote changeEmma Rose, PhD
Following the successful redesign of a large informational web site, user-centered design (UCD) became the impetus to create a more user-centered organization. We will share strategies for introducing and managing successful UCD projects, identifying and mitigating project risks, and integrating user-centered design into government processes.
Ideas are never a problem. Each team working on a software project knows how easy is to fill the backlog with 100 new things to build. The most challenging part comes when it’s necessary to make decisions about what to include or exclude. How can we connect the work to high-level business results, and at the same time, leave the space for exploring uncertainty? This talk describes an outcome-first approach to strategy and prioritization. With examples coming from the real-life experience, it shows how it’s possible to balance team autonomy and a global product direction. How a value-based prioritization creates an adaptive, learning culture, enabling cross-functional and collaborative decision making.
Similar to Lessons From the DesignOps Journey of the World’s Largest Travel Site (Eniola Oluwole at DesignOps Summit 2019) (20)
Design is Not the Frosting on the Scaled Agile Layer Cake (Erin Hauber at Des...Rosenfeld Media
Erin Hauber: “Design is Not the Frosting on the Scaled Agile Layer Cake”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
Setting the Table for Dynamic Change (Jacqui Frey and Alison Rand at DesignOp...Rosenfeld Media
Jacqui Frey and Alison Rand: “Setting the Table for Dynamic Change”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
Transforming Strategic Research Capacity through Democratization (Marjorie St...Rosenfeld Media
Marjorie Stainback and Kelsey Kingman: “Transforming Strategic Research Capacity through Democratization”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
Jazz Improvisation as a Model for Team Collaboration (Jim Kalbach at Enterpri...Rosenfeld Media
Jim Kalbach: "Jazz Improvisation as a Model for Team Collaboration"
Enterprise Experience 2019 • June 3-4, 2019 • San Francisco, CA, USA
http://www.enterpriseexperience.net
We’ve Never Done This Before (Nova Wehman-Brown and Ken Hoffmann at Enterpris...Rosenfeld Media
Nova Wehman-Brown and Ken Hoffmann: "We’ve Never Done This Before"
Enterprise Experience 2019 • June 3-4, 2019 • San Francisco, CA, USA
http://www.enterpriseexperience.net
Enterprise UX Storytelling Sessions (Dan Willis et al. at Enterprise Experien...Rosenfeld Media
Dan Willis et al.: "Enterprise UX Storytelling Sessions"
Enterprise Experience 2019 • June 3-4, 2019 • San Francisco, CA, USA
http://www.enterpriseexperience.net
Teams Work How People Work (Kevin Hoffman et al. at Enterprise Experience 2019)Rosenfeld Media
Kevin Hoffman et al.: "Teams Work How People Work"
Enterprise Experience 2019 • June 3-4, 2019 • San Francisco, CA, USA
http://www.enterpriseexperience.net
Becoming a ResearchH.E.R (Highly Enterprise Ready) (Renee Reid at Enterprise ...Rosenfeld Media
Renee Reid "Becoming a ResearchH.E.R (Highly Enterprise Ready)"
Enterprise Experience 2019 • June 3-4, 2019 • San Francisco, CA, USA
http://www.enterpriseexperience.net
Breaking Conway’s Law–or How to Work Differently and Not Ship Your Org Chart ...Rosenfeld Media
Tatyana Mamut: "Breaking Conway’s Law–or How to Work Differently and Not Ship Your Org Chart"
Enterprise Experience 2019 • June 3-4, 2019 • San Francisco, CA, USA
http://www.enterpriseexperience.net
Growing in Enterprise Design through Making Connections (Nick Cochran at Ente...Rosenfeld Media
Nick Cochran: "Growing in Enterprise Design through Making Connections"
Enterprise Experience 2019 • June 3-4, 2019 • San Francisco, CA, USA
http://www.enterpriseexperience.net
Creating the Blueprint: Growing and Building Design Teams (Jennifer Kanyamibw...Rosenfeld Media
Jennifer Kanyamibwa: "Creating the Blueprint: Growing and Building Design Teams"
DesignOps Summit 2018 • November 7-8, 2018 • New York, NY
http://www.designopssummit.com
Continuous Design: One eye on the horizon and the other on the next wave (Mar...Rosenfeld Media
Maria Skaaden: "Continuous Design: One eye on the horizon and the other on the next wave"
DesignOps Summit 2018 • November 7-8, 2018 • New York, NY
http://www.designopssummit.com
A Selectively Scrappy Approach to ResearchOps (Megan Blocker at DesignOps Sum...Rosenfeld Media
Megan Blocker: "A Selectively Scrappy Approach to ResearchOps"
DesignOps Summit 2018 • November 7-8, 2018 • New York, NY
http://www.designopssummit.com
Decormart Studio is widely recognized as one of the best interior designers in Bangalore, known for their exceptional design expertise and ability to create stunning, functional spaces. With a strong focus on client preferences and timely project delivery, Decormart Studio has built a solid reputation for their innovative and personalized approach to interior design.
Connect Conference 2022: Passive House - Economic and Environmental Solution...TE Studio
Passive House: The Economic and Environmental Solution for Sustainable Real Estate. Lecture by Tim Eian of TE Studio Passive House Design in November 2022 in Minneapolis.
- The Built Environment
- Let's imagine the perfect building
- The Passive House standard
- Why Passive House targets
- Clean Energy Plans?!
- How does Passive House compare and fit in?
- The business case for Passive House real estate
- Tools to quantify the value of Passive House
- What can I do?
- Resources
Explore the essential graphic design tools and software that can elevate your creative projects. Discover industry favorites and innovative solutions for stunning design results.
2. My journey to Tripadvisor2
20+ Years in creating digital
experiences
3. My journey to Tripadvisor3
20+ Years in creating digital
experiences
9
Years building & scaling multi-
disciplinary teams
4. 95% Agencies and consultancies
My journey to Tripadvisor4
20+ Years in creating digital
experiences
9
Years building & scaling multi-
disciplinary teams
5. 95% Agencies and consultancies
~4
My journey to Tripadvisor
Major design systems a year
5
20+ Years in creating digital
experiences
9
Years building & scaling multi-
disciplinary teams
6. Major. A single source of truth that
allows the team to efficiently scale
while addressing design challenges
like platforms, internationalization,
business and governmental rules
6
8. 16.3
Million average daily visitors
Quick Stats8
1.6Billion in revenue a year
OLD20 years to be exact
49
Localized Markets
60+Million Web Pages
70Languages
1.5Years with no design leader
12. Design Landscape12
● Each team has their own process
● No single source of truth.
● No centralized governance or communication
● Make it Green
Responsive Web
Style Guide
Logos
Icons
Mgmt Center Style Guide
Email Style Guide
Relaunch Style Guide
Flights Style Guide
VR Style Guide
Brand Guidelines Native Style Guide
B2C UX Guidelines
B2B UX Guidelines
Brand Voice
Communication Guidelines
Positioning/Brand House
20+ “Guides”
21. We talked with our users21
Design wanted...
navigate & find
access and contribute
download the latest
...when and why to use
Developers requested...
my own instance
render with production JS, CSS, and HTML.
test what I care about
...with real data
23. New Design System Principals23
● One place for all teams.
● Anyone can access
● Easy to update
● Easy to search & navigate
● There is someone accountable
24. Assessed platforms ~(2018)24
Frontify Widen
Pattern Library Y N Y Y Y N
Tool Integrations Y N N N N N
Ease of Use Y Y Y N Y N
Style Guide Y Y Y Y Y Y
Customisable Y Y Y N N N
Digital Asset Management Y Y Y Y N Y
Custom User Access Y Y N Y N Y
Multiple Format Download N Y N Y N N
Robust Search Functionality Y Y Y Y N Y
Usage Analytics N Y Y Y N Y
27. 27
BU controls decision
(BU informs CoreEx / design review
board for material changes)
Change approved
(Other BU designers
consulted)
BU wants to make a change
(component / pattern /
layout) to its own
surface/servlet
Is the change in compliance
with style guidelines?
Does tested or anticipated
value of change exceed
threshold (e.g., $500K run
rate revenue increase)?
Design review board / PM
discuss change and value at
stake. Is change approved?
Does change meet
escalation threshold (e.g.,
$5M run rate revenue
increase)?
BU does not make change
(No interaction needed)
Management Team /
Board decides, based on
input from BU and CoreEx
Start
No Yes
BU does not make change
No
No
YesYes
No
Yes
Partnered with business and product to define process
29. May June July August Sept
Assign 3-5 Patterns to
each designer across
the company
Migrate old designs to
confluence.
Research pattern
space for an informed
recommendation
Decide on pattern of
truth
Update pattern with
usage and research
Migrate entire pattern
library to new system
Everyone has a hand in
managing
29 5 Month timeline
36. 03
No sense of ownership,
Never updated
04
Overall lack of adoption
Inconsistent levels of
craft & fidelity
36
01
Lack of communication
Status? , changes?, process?
02
What is in the library didn’t
match the website
37. 03
User centered design driving
successful patterns
04
People are talking though
Design has a larger seat at the
table for product decisions
37
01
Design team feels the value
in the idea of one team
02
More communication
between design and
engineering
44. Survey Says...
● 72% design system novices
● rarely then daily
● 85% want to find patterns
● Hard finding what you need
● 0% wanted to understand
● 63% reuse old patterns
44 Design system insight
45. We must...
● Provide better onboarding and training
● Use card sorting exercises to create a better taxonomy
● Focus on pattern examples, not usage, or research
● Increase new pattern awareness
● Keep patterns approved and up to date
45 Identify opportunities to Improve
50. 03
Invited product managers to
participate
04
Changed Our Reviews
Had research team play a more
prominent role
50
01
Escalate debates to PDSG
02
Questioned and stopped non-
pattern work going forward
51. “I want X pattern”
A Business unit wants
to make a or introduce
a change
Is it new?
PDSG sees this affects
multiple user types or
business units
PDSG
PDSG discusses
considerations,
solutions, research
Share Results
Let everyone know
how the pattern
performed. Add it to
the system
Decision
PDSG decides
direction and if
necessary asks for
additional research /
testing
51
Streamlined The Approval process
5 steps
59. ● You won’t know until you Do
● Create a steering group
● Use real time chat
● Really understand how it’s working
● Enable others to broadcast wins
And Understand ...
59 Lessons Learned