Carla Casariego and Sarah Spencer: “DesignOps in Wonderland”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
Real Talk: Proving Value through a Scrappy Playbook (Dianne Que at DesignOps ...Rosenfeld Media
Dianne Que: “Real Talk: Proving Value through a Scrappy Playbook”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
Debunking the Myths of Cross-Disciplinary Collaboration (Alastair Simpson at ...Rosenfeld Media
Alastair Simpson: “Debunking the Myths of Cross-Disciplinary Collaboration”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
A Deep Dive Into Value and Outcomes (Kristin Skinner and Kamdyn Moore at Desi...Rosenfeld Media
Kristin Skinner and Kamdyn Moore: “A Deep Dive Into Value and Outcomes”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
Lessons From the DesignOps Journey of the World’s Largest Travel Site (Eniola...Rosenfeld Media
Eniola Oluwole: “Lessons From the DesignOps Journey of the World’s Largest Travel Site”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
Setting the Table for Dynamic Change (Jacqui Frey and Alison Rand at DesignOp...Rosenfeld Media
Jacqui Frey and Alison Rand: “Setting the Table for Dynamic Change”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
Real Talk: Proving Value through a Scrappy Playbook (Dianne Que at DesignOps ...Rosenfeld Media
Dianne Que: “Real Talk: Proving Value through a Scrappy Playbook”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
Debunking the Myths of Cross-Disciplinary Collaboration (Alastair Simpson at ...Rosenfeld Media
Alastair Simpson: “Debunking the Myths of Cross-Disciplinary Collaboration”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
A Deep Dive Into Value and Outcomes (Kristin Skinner and Kamdyn Moore at Desi...Rosenfeld Media
Kristin Skinner and Kamdyn Moore: “A Deep Dive Into Value and Outcomes”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
Lessons From the DesignOps Journey of the World’s Largest Travel Site (Eniola...Rosenfeld Media
Eniola Oluwole: “Lessons From the DesignOps Journey of the World’s Largest Travel Site”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
Setting the Table for Dynamic Change (Jacqui Frey and Alison Rand at DesignOp...Rosenfeld Media
Jacqui Frey and Alison Rand: “Setting the Table for Dynamic Change”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
Taking it to the Next Level: Career paths in DesignOps (Courtney Kaplan at De...Rosenfeld Media
Courtney Kaplan: "Taking it to the Next Level: Career paths in DesignOps"
DesignOps Summit 2018 • November 7-8, 2018 • New York, NY
http://www.designopssummit.com
Distributed Design Operations Management (Jilanna Wilson at DesignOps Summit ...Rosenfeld Media
Jilanna Wilson: “Distributed Design Operations Management”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
Keynote given on May 30 @ DesignOps Global Conference.
In the world of design and Design Operations, leaders struggle to create insight into the success level of their design teams so that appropriate resources can be attained.
How UX Research Hit It Big in Las Vegas (Melissa Schmidt and Adam Menter at E...Rosenfeld Media
Melissa Schmidt and Adam Menter: "How UX Research Hit It Big in Las Vegas"
Enterprise Experience 2019 • June 3-4, 2019 • San Francisco, CA, USA
http://www.enterpriseexperience.net
Communicating and Establishing DesignOps as a New Function (Brennan Hartich a...Rosenfeld Media
Brennan Hartich: "Communicating and Establishing DesignOps as a New Function"
DesignOps Summit 2018 • November 7-8, 2018 • New York, NY
http://www.designopssummit.com
A Selectively Scrappy Approach to ResearchOps (Megan Blocker at DesignOps Sum...Rosenfeld Media
Megan Blocker: "A Selectively Scrappy Approach to ResearchOps"
DesignOps Summit 2018 • November 7-8, 2018 • New York, NY
http://www.designopssummit.com
Applying ResearchOps and DesignOps in globally distributed teams @ the Global...Patrizia Bertini
How can we organise and manage globally distributed teams, harmonise design and research processes and tools, increase spending efficiencies, boost teams’ productivity, decrease research and design lead time, and create a OneTeam mentality? How can we foster a rapid experimentation mentality, increase our data informed, customer-backed, and insight lead approach to design across 7 regions? These were few of the challenges I faced when I started my journey in DesignOps leading the designOps for 7 teams across the globe. This talk will highlight the strategic planning and execution behind the establishment of a global DesignOps practice through a case study that will describe how we identified the priorities and executed a global roadmap and how we have been promoting an insight and research focused approach to design to empower designers and to strengthen Design’s strategic role within the company.
Ann Rich: The Slow Hunch - Cultivating Customer Centric Acceleration through ...Service Design Network
The Adobe Hive accelerates customer centricity through collaboration. We break silos. We build trust. We get customers in the room. We give teams stories needed to move the needle. Learn about the journey to build a capability, team, and scalable methodology with C-Suite visibility.
Evaluating the Impact of Design Thinking in Action IIIMURAL
Professor Jeanne Liedtka and Associate Professor Kristina Jaskyte Bahr unpack the results and learnings from design thinking impact assessments and offer the tool again so you can participate if you missed out the first time.
This is a condensation of InVisions DesignOps Handbook on https://www.designbetter.co/designops-handbook plus some additionel notes and quotes from podcasts and articles. These slides are put together in order to create a better overview of all the areas and focuses in DesignOps
In a world of feature parity and low switching costs, it’s your front-line people that define a brand. Learn how leading companies empower their people to create unforgettable customer experiences that drive revenue and crush the competition.
Speaker: Christina Crawford Kosmowski, VP, Global Head of Customer Success & Services at Slack
In the decades to come, open innovation will play a key role in developed economies revolutionising how organisations deliver value to their customers, shareholders and employees.
This focus on IDEATION will allow companies to become or remain innovative, increasing the chances for new products, customer acquisition and increased financial performance.
PRESTO’s idea crowdsourcing functionality allows your leadership team to ‘throw challenges’ to the crowd accelerating the idea generation process to align your staff’s problem solving skills with the executive corporate growth strategy
Taking it to the Next Level: Career paths in DesignOps (Courtney Kaplan at De...Rosenfeld Media
Courtney Kaplan: "Taking it to the Next Level: Career paths in DesignOps"
DesignOps Summit 2018 • November 7-8, 2018 • New York, NY
http://www.designopssummit.com
Distributed Design Operations Management (Jilanna Wilson at DesignOps Summit ...Rosenfeld Media
Jilanna Wilson: “Distributed Design Operations Management”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
Keynote given on May 30 @ DesignOps Global Conference.
In the world of design and Design Operations, leaders struggle to create insight into the success level of their design teams so that appropriate resources can be attained.
How UX Research Hit It Big in Las Vegas (Melissa Schmidt and Adam Menter at E...Rosenfeld Media
Melissa Schmidt and Adam Menter: "How UX Research Hit It Big in Las Vegas"
Enterprise Experience 2019 • June 3-4, 2019 • San Francisco, CA, USA
http://www.enterpriseexperience.net
Communicating and Establishing DesignOps as a New Function (Brennan Hartich a...Rosenfeld Media
Brennan Hartich: "Communicating and Establishing DesignOps as a New Function"
DesignOps Summit 2018 • November 7-8, 2018 • New York, NY
http://www.designopssummit.com
A Selectively Scrappy Approach to ResearchOps (Megan Blocker at DesignOps Sum...Rosenfeld Media
Megan Blocker: "A Selectively Scrappy Approach to ResearchOps"
DesignOps Summit 2018 • November 7-8, 2018 • New York, NY
http://www.designopssummit.com
Applying ResearchOps and DesignOps in globally distributed teams @ the Global...Patrizia Bertini
How can we organise and manage globally distributed teams, harmonise design and research processes and tools, increase spending efficiencies, boost teams’ productivity, decrease research and design lead time, and create a OneTeam mentality? How can we foster a rapid experimentation mentality, increase our data informed, customer-backed, and insight lead approach to design across 7 regions? These were few of the challenges I faced when I started my journey in DesignOps leading the designOps for 7 teams across the globe. This talk will highlight the strategic planning and execution behind the establishment of a global DesignOps practice through a case study that will describe how we identified the priorities and executed a global roadmap and how we have been promoting an insight and research focused approach to design to empower designers and to strengthen Design’s strategic role within the company.
Ann Rich: The Slow Hunch - Cultivating Customer Centric Acceleration through ...Service Design Network
The Adobe Hive accelerates customer centricity through collaboration. We break silos. We build trust. We get customers in the room. We give teams stories needed to move the needle. Learn about the journey to build a capability, team, and scalable methodology with C-Suite visibility.
Evaluating the Impact of Design Thinking in Action IIIMURAL
Professor Jeanne Liedtka and Associate Professor Kristina Jaskyte Bahr unpack the results and learnings from design thinking impact assessments and offer the tool again so you can participate if you missed out the first time.
This is a condensation of InVisions DesignOps Handbook on https://www.designbetter.co/designops-handbook plus some additionel notes and quotes from podcasts and articles. These slides are put together in order to create a better overview of all the areas and focuses in DesignOps
In a world of feature parity and low switching costs, it’s your front-line people that define a brand. Learn how leading companies empower their people to create unforgettable customer experiences that drive revenue and crush the competition.
Speaker: Christina Crawford Kosmowski, VP, Global Head of Customer Success & Services at Slack
In the decades to come, open innovation will play a key role in developed economies revolutionising how organisations deliver value to their customers, shareholders and employees.
This focus on IDEATION will allow companies to become or remain innovative, increasing the chances for new products, customer acquisition and increased financial performance.
PRESTO’s idea crowdsourcing functionality allows your leadership team to ‘throw challenges’ to the crowd accelerating the idea generation process to align your staff’s problem solving skills with the executive corporate growth strategy
dr Agata Dulnik - Supporting leadership effectiveness during times of rapid o...Certes
Wspieranie skuteczności liderów w czasach szybkiej zmiany organizacyjnej – studium przypadku
» Ludzka strona fuzji i przejęć
» Rozwój przywództwa w fuzjach i przejęciach
» Action Learning jako kluczowy komponent rozwiązania
The complexity in the simplicity of Agile? by Arie van BennekumAgile ME
Looking at Agile, it is so simple. In fact Agile is just structured common sense. Still so many people struggle to get their success in Agile. What is going on? The point is Agile, with all its simplicity, is based on different paradigms and the old paradigms hinder. The question is, can you identify thew old paradigms and furthermore, how do you change them. Arie van Bennekum will take you in his talk on his 22 years Agile journey and share his experience, successes, his delta’s and IATM, the Integrated Agile Transformation Model he developed for Agile transformations. IATM is a successful Agile change process to (the next level of) Agile he and his teams use doing international Agile transformations.
For organisations that need to keep up with the velocity of change in their markets, customers and technology, Digital Agility is an end-to-end concept to market approach that enables you to deliver innovation faster and with less risk.
Unlike traditional product development and delivery models, Digital Agility is a lean, insight driven technique that helps you become more nimble, innovative, and responsive.
Are You and Your Organization Ready for Design Transformation?Chris Avore
This talk was originally presented at the 2019 Information Architecture Conference on March 15 in Orlando Florida. The presentation examines how design leaders need to evolve their approach to leadership, elevate design maturity, and examine how their org prioritizes and launches new products in an increasingly complex business environment where many organizations are conducting large transformation efforts.
DigiLEAF is a knowledge-based solutions provider specializing on Enterprise Quality Management and Information Technology Infrastructure and Governance. DIGILEAF offers training, audit and consulting as the primary service areas capturing the end-to-end roadmap of building a Quality Culture from conceptualization to execution of quality assurance, quality control, and deployment of organizational excellence methodologies. DIGILEAF prides itself in being vertically-strong in its chosen niche, in the wealth of industry experience it has and its capability to ENGAGE to its clients in the most unconventional, versatile and innovative way possible, giving the clients that delighted & worthwhile experience.
We're Hiring! Digital Product Team IntroductionJulie Newton
We're hiring! We want to become a world leading digital retailer and, to make that vision a reality, we're looking for the very best people the digital industry has to join us!
Performance through agility generic v2.2 seminarRobert Twiddy
Agility Way provides training and coaching services in Performance Through Agility. This presentation fro a seminar that took place in Bangkok in September 2018
Overview of RXP Services. RXP has made it the company mission to attract a diverse staff with market leading capabilities to help you realise your company's potential. Our focus means we have a burning desire to understand our customers and knowing their thoughts on developing their new and digital business platforms.
Our growth and success is testament to our innovative thinking and proven methodologies, which draws clients and consultants to a brand they want to be associated with. Coupled with locations across Melbourne, Sydney, Canberra, Hobart and Hong Kong; we are placed apart from competitors with the reach and expertise to implement projects across the region.
Technology has become more and more inseparable from more and more daily activities. Successful organisations will evolve in how they communicate, learn and interact to build better customer intimacy. We consistently take steps forward to keep ahead, so others have to keep up.
Design is Not the Frosting on the Scaled Agile Layer Cake (Erin Hauber at Des...Rosenfeld Media
Erin Hauber: “Design is Not the Frosting on the Scaled Agile Layer Cake”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
Transforming Strategic Research Capacity through Democratization (Marjorie St...Rosenfeld Media
Marjorie Stainback and Kelsey Kingman: “Transforming Strategic Research Capacity through Democratization”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com
Jazz Improvisation as a Model for Team Collaboration (Jim Kalbach at Enterpri...Rosenfeld Media
Jim Kalbach: "Jazz Improvisation as a Model for Team Collaboration"
Enterprise Experience 2019 • June 3-4, 2019 • San Francisco, CA, USA
http://www.enterpriseexperience.net
We’ve Never Done This Before (Nova Wehman-Brown and Ken Hoffmann at Enterpris...Rosenfeld Media
Nova Wehman-Brown and Ken Hoffmann: "We’ve Never Done This Before"
Enterprise Experience 2019 • June 3-4, 2019 • San Francisco, CA, USA
http://www.enterpriseexperience.net
Enterprise UX Storytelling Sessions (Dan Willis et al. at Enterprise Experien...Rosenfeld Media
Dan Willis et al.: "Enterprise UX Storytelling Sessions"
Enterprise Experience 2019 • June 3-4, 2019 • San Francisco, CA, USA
http://www.enterpriseexperience.net
Teams Work How People Work (Kevin Hoffman et al. at Enterprise Experience 2019)Rosenfeld Media
Kevin Hoffman et al.: "Teams Work How People Work"
Enterprise Experience 2019 • June 3-4, 2019 • San Francisco, CA, USA
http://www.enterpriseexperience.net
Becoming a ResearchH.E.R (Highly Enterprise Ready) (Renee Reid at Enterprise ...Rosenfeld Media
Renee Reid "Becoming a ResearchH.E.R (Highly Enterprise Ready)"
Enterprise Experience 2019 • June 3-4, 2019 • San Francisco, CA, USA
http://www.enterpriseexperience.net
Breaking Conway’s Law–or How to Work Differently and Not Ship Your Org Chart ...Rosenfeld Media
Tatyana Mamut: "Breaking Conway’s Law–or How to Work Differently and Not Ship Your Org Chart"
Enterprise Experience 2019 • June 3-4, 2019 • San Francisco, CA, USA
http://www.enterpriseexperience.net
Growing in Enterprise Design through Making Connections (Nick Cochran at Ente...Rosenfeld Media
Nick Cochran: "Growing in Enterprise Design through Making Connections"
Enterprise Experience 2019 • June 3-4, 2019 • San Francisco, CA, USA
http://www.enterpriseexperience.net
Creating the Blueprint: Growing and Building Design Teams (Jennifer Kanyamibw...Rosenfeld Media
Jennifer Kanyamibwa: "Creating the Blueprint: Growing and Building Design Teams"
DesignOps Summit 2018 • November 7-8, 2018 • New York, NY
http://www.designopssummit.com
Continuous Design: One eye on the horizon and the other on the next wave (Mar...Rosenfeld Media
Maria Skaaden: "Continuous Design: One eye on the horizon and the other on the next wave"
DesignOps Summit 2018 • November 7-8, 2018 • New York, NY
http://www.designopssummit.com
Fonts play a crucial role in both User Interface (UI) and User Experience (UX) design. They affect readability, accessibility, aesthetics, and overall user perception.
Storytelling For The Web: Integrate Storytelling in your Design ProcessChiara Aliotta
In this slides I explain how I have used storytelling techniques to elevate websites and brands and create memorable user experiences. You can discover practical tips as I showcase the elements of good storytelling and its applied to some examples of diverse brands/projects..
Technoblade The Legacy of a Minecraft Legend.Techno Merch
Technoblade, born Alex on June 1, 1999, was a legendary Minecraft YouTuber known for his sharp wit and exceptional PvP skills. Starting his channel in 2013, he gained nearly 11 million subscribers. His private battle with metastatic sarcoma ended in June 2022, but his enduring legacy continues to inspire millions.
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page pmgdscunsri
Figma is a cloud-based design tool widely used by designers for prototyping, UI/UX design, and real-time collaboration. With features such as precision pen tools, grid system, and reusable components, Figma makes it easy for teams to work together on design projects. Its flexibility and accessibility make Figma a top choice in the digital age.
4. Innovate for Better: 30 years and counting
1986
Express Scripts began in 1986 when five employees dispensed
prescriptions in a small cinder-block building. Today, 27,000 employees
across the country carry forward our commitment to creating a better
health care system, meeting every challenge with the same passion
and energy we've had from the start.
Express Scripts was acquired by Cigna in 2018 to create a total health
and well-being company with 70,000+ employees, collectively. Together,
we accelerate a new global health care model that maximizes value,
affordability and choice for our customers and clients.
2018
5. DX agile cadences
stabilize (scrumban)
3 years into Agile
transformation
DesignOps defined
3.5 years into Agile
transformation
DX agile cadences
begin (scrumban)
2.5 years into Agile
transformation
Producer Network
defined
2 years into Agile
transformation
DX Team created
1.5 years into Agile
transformation
Our journey line
2017 H1
2017 H2
2018 H1
2018 H2
2019 H1
6. Would you like an adventure now, or
shall we have tea first?
7. Business Technology ?
Navigate the organization and build
relationships
SEEK OUT
STRATEGIC
PARTNERSHIPS
• Learn where you fit within the
broader organization
• Align on complex experience
challenges
• Establish credibility and show
the value that infusing empathy
has on delivering exceptional
experiences
Product
Owner
Software
Engineering
Digital
Experience
8. Navigate the organization and build
relationships
ESTABLISH “FULL
KIT TEAMS”
• Prove out the power of
multidisciplinary teams
• Strategically align across critical
product priorities
• Establish a new model for
delivering exceptional
experiencesProduct
Owner
Software
Engineering
Digital
Experience
FULL KIT TEAM
14. Say “no”
“A ‘No’ uttered from the deepest conviction is better and greater than a ’Yes’
merely uttered to please, or what is worse, to avoid trouble”
-Mahatma Gandhi
• Protect the end-to-end the
experience
• Analyze value
• Follow your instincts for
exceptions
FOR A BETTER
“YES”
16. Evolve Agile, delivery expectations, timelines and
roadmaps
PILOT LOOKAHEAD
SPRINTS
• Introduce teams to new ways
of working
• Prove the value of User
Centered Design
• Deliver experiences validated
with user feedback
Framework
Timebox Team
Problem
Statement
17. Evolve Agile, delivery expectations, timelines and
roadmaps
ESTABLISH A
DESIGN SPRINT
CALENDAR
• Align to established sprint
cycles
• Build in lead time – stay 1-2
(or more) sprints ahead of
software engineering
• Be prepared to re-educate
partners
18. Evolve Agile, delivery expectations, timelines and
roadmaps
CREATE
EXPERIENCE
ROADMAPS
• Provide visibility into initiatives
supported by the team
• Serve as roadmaps for strategic
priorities
• Maintain and adapt to ever
changing needs
20. Pivot the org structure: from Producer Network
Research Producer
Research
Experience, Research & Accessibility
Content Producer
Content
Digital Content & Engagement
Design Producer
Design
User Experience Design
21. Pivot the org structure: to DesignOps
Research
DesignOps
Content
Digital Experience
(DX)
Design
24. Find commonalities with other organizations to solve
challenges and apply leading practices
REFLECT, REFINE,
PIVOT
• Look to strengths of the team
• Research emerging trends,
leverage trusted advisors and
peers in agencies or other
companies
• Learn from others’ journeys
and experiences
25. Find commonalities with other organizations to solve
challenges and apply leading practices
CREATE A
STRATEGY FOR
EXPERIENCE
OPERATIONS
• Garner support from leadership
and partners in the
organization
• Determine whether to align on
value streams or specific
experience disciplines
• Navigate the ever-changing
organizational landscape
27. “Would you tell me, please, which way I ought
to go from here?”
"That depends a good deal on where you want
to get to.”
"I don't much care where –”
"Then it doesn't matter which way
you go.”
― Lewis Carroll, Alice in Wonderland