Les Osborne has over 30 years of experience providing IT support across various industries. He is reliable, conscientious, and committed to delivering high quality work with excellent attention to detail. He has a proven track record of supporting users at multiple sites and configuring devices. His experience includes roles supporting up to 750 users, providing on-site support during office moves, and maintaining legacy systems.

1. Les Osborne
07590 120503 lesosborne@sky.com Northampton
Reliable, conscientious, loyal and trustworthy, committed to delivering high quality work with outstanding
attention to detail. Service oriented, with a passion for user-support, focussed on delivering excellent
business solutions in a flexible and timely manner. Strong team player, also able to work independently.
Ability to prioritise tasks in a calm and professional manner with minimal impact to users. Reputation for
building strong relationships with end users, clients and colleagues.
Key areas of expertise
Supporting users at various levels within business and across multiple sites using NVC remote tool
End user device setups and problem analysis – configuring and recovering laptops & desktops
Planning, preparing and providing on site support for office moves and network & phone patching
Experienced provider of 1st
& 2nd
line support for variety of devices (desktops, laptops, mobile phones, ipads)
System/Package Knowledge;
OpenVMS Windows XP & 7 Windows Server
Active Directory PC Imaging using UBDR Gold (Ultrabac) Office 365
Xuis Scheduler package Itheon Robomon monitoring tool VMware
Citrix Exchange
Employment history
Operations Analyst, Europoint June 2015 to Oct 2015
• Retained with Europoint (new company formed after PaperlinX administration) during transition period to
move users to new operating system
• Provided telephone and on-site user support to all sales/office & warehouse staff across 3 sites
• Configured all laptops and desktops using Microsoft Intune and Office 365
• Responsible for Office 365 administration
• Responsible for ensuring continued smooth running of legacy ERP system
Operations Analyst, PaperlinX UK, April 2014 to May 2015
• TUPE transfer back to PaperlinX UK as Bull Managed Services unable to fully support Robert Horne ERP
system
• Provided telephone and on-site support to all UK operating businesses, including warehouses – 500+
users over 20+ sites
• Completed all system backups on a daily basis and took appropriate action where required
• Configured all new equipment (laptops, desktops, printers, mobile phones and ipads) and installed all
required PaperlinX software
• Assisted users and rectified email problems on company mobile phones (Nokia, Samsungs and iphones)
and ipads
• Liaised with Vodafone in order to resolve issues with company mobile phones
• Liaised with vendors to resolve escalated technical problems
Advanced Technical Consultant, Bull Managed Services Feb 2010 to Apr 2014
• TUPE transfer from Robert Horne Group as part of PaperlinX outsourcing of European infrastructure
support services
• Role extended to support all PaperlinX UK operating businesses. Provided telephone and on-site support
to sales/office and logistical locations - 750+ users across 40+ locations
• Supported PaperlinX UK location consolidation – branch moves/closures and consolidation of regional
distribution centres to national structure requiring onsite and overnight work to minimise business
disruption
• Supported PaperlinX UK during major business reorganisation assisting with the re-design of Head Office
requiring major office moves and network and cable patching, whilst ensuring minimal disruption to the
business
• Configuration of all laptops and desktops, phones and ipads
• Maintained asset database

2. Computer Shift Leader, Robert Horne Group May 1990 to Feb 2010
• Provided telephone and on-site support 500+ users at 16 locations incorporating 20 branches
• Provided overnight on-call support for systems and National Distribution Centre which operated 24 hours
5 days a week
• Provided weekend support for systems, resolving issues to ensure full operational functionality for the
following week
• Responsible for day-to-day running of the Robert Horne ERP Computer systems including the Open VMS
alphas and Windows Servers
• Configuration of all laptops and desktops, phones and ipads
• Responsible for email system operating through Open VMS
• Responsible for overnight backups and batch work processing all received sales orders through the VMS
systems
• Provided support for thin clients, laptops and desktops and OpenVMS users
Senior Computer Operator, Data & Research Services, Milton Keynes 1985 to 1990
Media Librarian, Burrough Machines Ltd, Milton Keynes 1983
Warehouse Assistant, Hammond Organs Ltd, Bletchley 1981
Industrial Operative, Manpower Services Ltd (agency), Bletchley 1981
Education & Training
Following training courses at an approved Microsoft training company www.quanta.co.uk.
Windows 2000/2003 Active Directory Design and Implementation
Windows Server 2000 Administration
Windows 2000/2003 Networking
Windows 2000/2003 Security
Exchange 2000/2003 Administration
Citrix Metaframe XP: Presentation Server
ITIL Foundation
5 O-levels
Tops course in Management Data processing and computer operating
Interests & Hobbies
My interests and hobbies include travelling (holidays), DIY / Gardening and Sports, especially Rugby as I am
a season ticket holder with the Saints
References
Available on request