Nilda I. Rohena is applying for open positions at the company. She has over 20 years of customer service experience in various industries including hospitality, finance, and healthcare. She is bilingual in Spanish and English and specializes in creating positive customer experiences. Rohena has strong communication and conflict resolution skills from negotiating with clients. She is excited about the company's vision and is available immediately to discuss opportunities further.

1. Nilda I. Rohena
3240 Lorimar Lane St. Cloud, FL 34772
Email: ivega64@yahoo.com Cell #407.522.2770
March 01, 2017
Dear Hiring Manager,
Please accept my application for the positions opened at your facility! When I discovered the
position/s, I became excitedbecause my skill set and experience match your desired
qualifications.
I am a Savvy bilingual communicator with over 20+years of customer service experience
specializing in creating flawless customer experiences. I am fluent in Spanish and English.
Throughout my career, I have worked in the hospitality industry, financial and medical offices,
working directly with Management, Clients, Patients and serving as the face of the company. I
am a flexible, trainable, determined teamplayer.
My career experiences have allowed me to hone my skills in negotiation, underselling and
conflict resolution. I look at all sides of a situation and guide the customer to the best possible
outcome and decision. I do this while being friendly, personable and in a timely manner.
I am availableimmediately to meet with someone from Human Resources/ Hiring Department
to further discuss my opportunities. I can see this company changing the way people work and
communicate in a global community and I want to be a part of that change!
I look forward to discussing my skills further and can be reached via email and phone at your
earliest convenience. If an employment offer is rendered I am able to begin immediately. Thank
you for your time and consideration.
Respectfully,
Nilda I. Rohena