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Product Service System Design
Tongji University, 2011/2012
Schedule

                               October
                               12 introduction
                               19 lecture + project
                               26 project

                               November
                               9 IASDR conference sharing +review
                                16 DELIVERY 1: research + Design Direction (full




           +
                               day)
                               23 lecture+project
Lectures and                   30 lecture+project
               Group Project
  Sharing
                               December
                                7 DELIVERY 2: Concept (full day)
                               14 lecture + review
                               21 lecture+ review
                               28 lecture+ review (maybe foreign students are home for
                               christmas)

                               January
                               4 Discussion + review (maybe foreign students are home
                               for christmas)
                                11 DELIVERY 3: Final internal presentation (full
                               day)
                                18 Exhibition + open presentation
Lecture01
Introduction to
Strategic design
and PSS
Design     But now the stakes are higher. Urbanisation,
           global warming, crashing healthcare systems –
Thinking   four billion people living on less than a dollar a
           day – these are all changing the stakes of what
           we do as designers today. We can continue to be
           defined by the design briefs that naturally come
           to us, the next product, the next advertising
           campaign, the next range of clothing; or we can
           figure out how design can be more strategic,
           and play a part in tackling some of these issues
           in a way that actually maybe does create
           sustainable improvements in people/s lives
           and create businesses that have a net positive
           impact. (Tim Brown, IDEO)
But now the stakes are higher. Urbanisation,
global warming, crashing healthcare systems –
four billion people living on less than a dollar a
day – these are all changing the stakes of what
we do as designers today. We can continue to be
defined by the design briefs that naturally come
to us, the next product, the next advertising
                                                     Where do we normally use the
campaign, the next range of clothing; or we can
figure out how design can be more strategic,
and play a part in tackling some of these issues
                                                     word strategy?
in a way that actually maybe does create
sustainable improvements in people/s lives
and create businesses that have a net positive
impact. (Tim Brown, IDEO)
Strategic Design
Strategy

from the greek STRATEGOS

Stratòs (flatland, and figuratively military camp)
+
*Egos, similar to the latin ègetes, from ago (to lead)

-> to lead the army, but also a wide view.

Strategy and War, for Edgar Morin:
Refers to a cognitive model and a way to act in front of a
complex and unpredictable reality, that keeps evolving; it
is not possible to foresee the actions of all the elements
involved.

DESIGN + KEEP INTERACTING with the changing
context
DESIGN
SOLUTIONS
rather than
PRODUCTS
Socio-technical
systems that have a
service approach


                                       BIKE SHARING


                      bike   +   interface   +   communication +   ...
SOLUTION
asset



             interaction
What is the Designer's Role?




 DESIGN THINKING           Interdisciplinary capability

 +
 DESIGN COMPETENCE Professional training




Professional Designers can help in develop a design
thinking, visualize solution, catalyze resources, de-
sign tools.
Strategic Design
Process.
Case Study.1




Video
Understand the
Context
Culture as an Iceberg.




                               explicit
Since we are no longer
just looking at the product,




                               tacit
but designing the system
around it, understanding the
context is a crucial part of
the design process.

It takes time and a lot of
research...
Find Problems
and Chances
To Increase Creative
Opportunities




Case study.2



The Human Light
"Human Light" for Artemide
is not only the design of a
lamp, but also the design of
immaterial characteristics
of light, and light actions.
Light itself is considered as
a product.
"Human Light" starts from
biological, psicological and
cultural sensibility of human
being, puts the man at the
centre of the project with the
objective of improving light
quality to fit new emerging
needs.
Light is a tool for wellbeing.
Project
Introduction
and first steps
Mobile Communication for
Inaccessible Target




Design a product-service system that facilitates mobile
communication for non mainstream consumers in China.
Who are they? What are their needs? What are their
limits?

We are not (necessarily) designing a mobile phone, but a
communication system.




                                                           http://vimeo.com/30412853
How are we going to work.


6 groups for 3 solutions


                              Group 1P
                                                       Solution 1
                              Group 1S



                              Group 2P
                                                       Solution 2
                              Group 2S



                              Group 3P
                                                       Solution 3
                              Group 3S


                           P focus on Product design
                           S focus on Service design
Some Cool Links



                                                       www.designcouncil.org.uk     service-design-network.org




www.experientia.com/blog   designmind.frogdesign.com   service-design-network.org   www.servicedesigntools.org
See you Next Wednesday.
(I already put this on Slideshare)

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Lecture01 - PSS course in Tongji University

  • 1. Product Service System Design Tongji University, 2011/2012
  • 2. Schedule October 12 introduction 19 lecture + project 26 project November 9 IASDR conference sharing +review 16 DELIVERY 1: research + Design Direction (full + day) 23 lecture+project Lectures and 30 lecture+project Group Project Sharing December 7 DELIVERY 2: Concept (full day) 14 lecture + review 21 lecture+ review 28 lecture+ review (maybe foreign students are home for christmas) January 4 Discussion + review (maybe foreign students are home for christmas) 11 DELIVERY 3: Final internal presentation (full day) 18 Exhibition + open presentation
  • 4. Design But now the stakes are higher. Urbanisation, global warming, crashing healthcare systems – Thinking four billion people living on less than a dollar a day – these are all changing the stakes of what we do as designers today. We can continue to be defined by the design briefs that naturally come to us, the next product, the next advertising campaign, the next range of clothing; or we can figure out how design can be more strategic, and play a part in tackling some of these issues in a way that actually maybe does create sustainable improvements in people/s lives and create businesses that have a net positive impact. (Tim Brown, IDEO)
  • 5. But now the stakes are higher. Urbanisation, global warming, crashing healthcare systems – four billion people living on less than a dollar a day – these are all changing the stakes of what we do as designers today. We can continue to be defined by the design briefs that naturally come to us, the next product, the next advertising Where do we normally use the campaign, the next range of clothing; or we can figure out how design can be more strategic, and play a part in tackling some of these issues word strategy? in a way that actually maybe does create sustainable improvements in people/s lives and create businesses that have a net positive impact. (Tim Brown, IDEO)
  • 6.
  • 7.
  • 8. Strategic Design Strategy from the greek STRATEGOS Stratòs (flatland, and figuratively military camp) + *Egos, similar to the latin ègetes, from ago (to lead) -> to lead the army, but also a wide view. Strategy and War, for Edgar Morin: Refers to a cognitive model and a way to act in front of a complex and unpredictable reality, that keeps evolving; it is not possible to foresee the actions of all the elements involved. DESIGN + KEEP INTERACTING with the changing context
  • 9. DESIGN SOLUTIONS rather than PRODUCTS Socio-technical systems that have a service approach BIKE SHARING bike + interface + communication + ...
  • 10. SOLUTION asset interaction
  • 11. What is the Designer's Role? DESIGN THINKING Interdisciplinary capability + DESIGN COMPETENCE Professional training Professional Designers can help in develop a design thinking, visualize solution, catalyze resources, de- sign tools.
  • 13. Understand the Context Culture as an Iceberg. explicit Since we are no longer just looking at the product, tacit but designing the system around it, understanding the context is a crucial part of the design process. It takes time and a lot of research...
  • 14. Find Problems and Chances To Increase Creative Opportunities Case study.2 The Human Light
  • 15. "Human Light" for Artemide is not only the design of a lamp, but also the design of immaterial characteristics of light, and light actions. Light itself is considered as a product. "Human Light" starts from biological, psicological and cultural sensibility of human being, puts the man at the centre of the project with the objective of improving light quality to fit new emerging needs. Light is a tool for wellbeing.
  • 17. Mobile Communication for Inaccessible Target Design a product-service system that facilitates mobile communication for non mainstream consumers in China. Who are they? What are their needs? What are their limits? We are not (necessarily) designing a mobile phone, but a communication system. http://vimeo.com/30412853
  • 18. How are we going to work. 6 groups for 3 solutions Group 1P Solution 1 Group 1S Group 2P Solution 2 Group 2S Group 3P Solution 3 Group 3S P focus on Product design S focus on Service design
  • 19. Some Cool Links www.designcouncil.org.uk service-design-network.org www.experientia.com/blog designmind.frogdesign.com service-design-network.org www.servicedesigntools.org
  • 20. See you Next Wednesday. (I already put this on Slideshare)