This document discusses the role of vendors and suppliers in distributing published information to libraries. It defines vendors as agents that sell materials in various formats from multiple publishers. Using vendors provides libraries with efficiency, financial benefits, and extra services like processing materials and providing catalog records. The document outlines the types of vendors, the services they provide, how to evaluate and select vendors, important elements of contracts and licensing agreements, and maintaining good relationships with vendors.

1. Lecture 2a: Vendors/Suppliers Development and Management of Collections

2. Vendors/Suppliers Objective: To know how published information is distributed or disseminated in the marketplace Coverage: Definition of a Vendor/Supplier Why use Vendors? Types of Vendors/Suppliers Vendor/Supplier Services Vendor/Supplier Evaluation and Selection Vendor/Supplier Contracts and Licensing Agreements Maintaining Good Vendor/Supplier Relations

3. 1. Definition of a Vendor/Supplier Sometimes called agent, dealer, supplier, bookseller, jobber Sells materials in various formats and languages

4. 2. Why use Vendors? Efficiency Single point of service rather than deal with individual publishers Financial advantages Discounts Credit terms Delivery charges may be waived Extra services Access to bibliographic database Catalogue records Physical processing (ownership stamps, barcodes, call no. labels, security tagging)

5. 3. Types of Vendors/Suppliers Wholesaler Also known as jobber, library vendor Buy from publishers and sell to libraries Retailer Bookstore Internet bookstore Publisher Agent Representative of publishers

6. 3. Vendor/Supplier Services Basic services Customer service Financial matters Reporting services Management reports on current and historical expenditure Computer/automated services Online database for pre-order checking and ordering Information on availability Online claims and reports Electronic ordering and invoicing Special services Niche area Alerting service for new materials On approval/inspection copies Licenses for electronic materials

7. 5. Vendor/Supplier Evaluation and Selection Performance evaluation Support vendor selection Objective review of performance Improve communication with vendor Factors Fulfillment rates and average speed of supply Order status reports Prices and discounts Handling of problems Hit rate and accuracy of online database Alerting/approval service

8. 6. Vendor/Supplier Contracts and Licensing Agreements Types of contracts/licenses Shrink-wrap Click-on or click-through Contracts Negotiating contracts/licenses Definition of users – walk-in users, external members Confidentiality – price, users (usage statistics without identifying individual patrons) Governing law? Perpetual access? Terms of payment and termination Acceptable and prohibited use, copyright and fair use LIBLICENSE ( http://www.library.yale.edu/~llicense/ )

9. 7. Maintaining Good Vendor/Supplier Relations Ethics regarding vendors Communications with vendors Good business practices Negotiating with vendors