1. The document discusses strategic brand management and building customer-based brand equity. It defines brands and differentiates them from products. 2. Key aspects of strategic brand management include establishing brand positioning and values, implementing marketing programs, measuring brand performance, and growing brand equity. 3. Building customer-based brand equity involves choosing brand elements, developing marketing programs, leveraging secondary associations, and creating various types of consumer brand knowledge and associations.

1. Brand Management PT MBA – Trimester III – Year 1 Lecture 2

2. Coming up… Little more about “Brands” Brand v/s Products Need/ role of Brands Strategic Brand Management – an Introduction Customer-based Brand Equity Ref: Strategic Brand Mgmt. – Kevin Kelly

3. Brands Brandr – “to burn” AMA definition – Name, term, sign, symbol, design or a combination of them….identify…. Differentiate from competition Pears soap was the first registered brand as per Unilever JWT first introduced trademark advertising in 1900 through a house advert Awareness, Reputation, Prominence in market Careful selection of brand elements

4. Brand v/s products Kotler’s definition Core Benefit Generic Product Expected Product Augmented Product Potential Product Brand: Product +or- perceived differentiator Rational & Tangible Performance based Symbolic, emotional Brand = Product + customer perception +performance + brand name + company Ref: Strategic Brand Mgmt. – Kevin Kelly

5. Role of brands – for Customers Identification of source of product Assignment of responsibility to the product maker Risk reducer Search cost reduces Promise, bond, with maker of product (KF airlines) Symbolic device Signal of quality (arrow shirts) Ref: Strategic Brand Mgmt. – Kevin Kelly

6. Role for Manufacturer Identification for handling Patenting – Legal IPR protection etc Signal of quality level – price ranges Endowing products with unique associations Competitive edge Financial returns Ref: Strategic Brand Mgmt. – Kevin Kelly

7. 3 important questions How can Brand Equity be created? Ref: Strategic Brand Mgmt. – Kevin Kelly How can Brand Equity be measured? How can Brand Equity be used to expand Business opportunities?

8. Strategic Brand Management Design and implementation of Mktg. programs to build, measure and manage brand equity Identify and Establish Brand Positioning and Values Plan and implement Brand Marketing Programs Measure and Interpret Brand Performance Grow and sustain Brand Equity Mental Maps Competitive frame of reference Points of parity and Points of difference Core brand Values Brand Mantra Mixing and matching of brand elements Integrated brand marketing activities Leverage of secondary association Ref: Strategic Brand Mgmt. – Kevin Kelly

9. Strategic Brand Management Brand-product mix Brand Portfolios and hierarchies Brand expansion Strategies Brand reinforcement and revitalization Identify and Establish Brand Positioning and Values Plan and implement Brand Marketing Programs Measure and Interpret Brand Performance Grow and sustain Brand Equity Brand Value chain Brand audits Brand Tracking Brand Equity Management System Ref: Strategic Brand Mgmt. – Kevin Kelly

10. Building Customer-Based Brand Equity 1. Brand building tools and objectives 2. Consumer knowledge effects 3. Branding Benefits Ref: Strategic Brand Mgmt. – Kevin Kelly

11. 1. Brand building tools and objectives Choose Brand Elements Brand name Logo Symbol Character Packaging Slogan Memorability Meaningfulness Likability Transferability Adaptability Protectability Ref: Strategic Brand Mgmt. – Kevin Kelly

12. 1. Brand building tools and objectives Developing Marketing Programs Product Price Distribution Channels Communications Tangible and intangible benefits Value Perceptions Integrate “Push” & “ Pull” Mix and match options Ref: Strategic Brand Mgmt. – Kevin Kelly

13. 1. Brand building tools and objectives Leverage on secondary associations Company Country of origin Channels of Dist. Other Brands Endorsor Event Awareness Meaningfulness Transferability Ref: Strategic Brand Mgmt. – Kevin Kelly

14. Consumer Knowledge Effects Brand Awareness Depth Recall Recognition Breadth Purchase Consumption Brand Associations Strong Relevance Consistence Favourable Desirable Deliverable Unique Points of parity Points of difference

15. 3. Possible outcomes Greater Loyalty Less vulnerability to competitive marketing actions and crises Larger Margins More elastic response to price decreases More inelastic response to price increases Greater trade cooperation and support Increased marketing communication efficiency and effectiveness Possible Licensing opportunities More favourable brand extension evaluations

16. Measuring Customer-based Brand Equity Brand Audit Brand Inventory Brand Exploratory Brand Value Chain Brand equity sources Brand equity outcomes Brand equity management system Brand Equity Charter Brand Equity Report Brand Equity Responsibilities

17. Managing Customer Brand Equity Define Brand hierarchy Principle of Simplicity Principle of relevance Principle of differentiation Principle of prominence Principle of commonality 2. Define Brand- Product mix Brand extensions Brand Portfolio 3. Enhance Brand Equity over time Brand Reinforcements Brand revitalization 4. Establish B.E. over market segments Identify differences in consumer behavior Adjust Branding program